This document discusses two case studies of organizations that partnered with Synoptek to improve their IT services and operations. The first case study was of a women's healthcare organization that wanted better infrastructure availability, performance, and security. With Synoptek's help, they reduced costs by 20%, improved IT performance, security, and availability. The second case study was of a community college that wanted to transform programs, optimize operations, and engage students. Synoptek helped them deliver on these goals through managed IT services and support.

1. © 2021 Synoptek
Business Cases
© 2021 Synoptek

2. Comprehensive Suite of IT Services
Helps a Value-based Women’s
Healthcare Partner Improve
Infrastructure Availability, Performance,
and Security
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3. CASE STUDY
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A healthcare partner that provides a range of
expert business and IT services to physicians
and their patients including practice
management, billing and collection, revenue
enhancement, and clinical services for OB/GYN,
urogynecologists, reproductive endocrinologists,
and other women’s health specialties
• Reduced costs by almost 20%
• Better IT performance
• Improved user experience and
satisfaction
• Networks configured with high
availability have a service availability
guarantee of 99.99%
• Reduced unplanned outages
• Improved availability of data
• Enhanced security
• Improved Mean time to Resolution
We provided a range of services:
• IT Leadership and Management
• End User Support
• Infrastructure Support
• Cyber Security
• Security Information and Event Management (SIEM)
• IT Rebadge
BENEFITS
SOLUTION
The client wanted the partner to have
extreme support responsiveness and risk
mitigation capabilities as well as the ability
to maximize efficiency and service levels.
Challenges included:
• Lack of identity and access
management
• Poor 24 x 7 helpdesk support due to
small team size
• Lack of infrastructure governance
• Limited enterprise visibility
• Unavailability of self-service portal
• Inability to scale support and expand
business opportunities through IT
BUSINESS NEED

4. Managed IT Services Enable a Public
Community College to Transform
Programs, Optimize Operations,
Empower Faculty, and Drive Greater
Student Engagement
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5. CASE STUDY
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A public community college has more than
2,700 teaching and nonteaching staff and is the
largest public college in the state of Nevada.
• Deliver on the promise of their Student
First initiative
• Engage students via natural and
personalized teaching experiences
• Empower faculty and staff by
establishing a multi-style, data-driven
workplace culture
• Optimize operations via intelligent
processes and automation
• Improve skills of the workforce via
specialized training
• Enable value-based education by
transforming online programs
Created a Joint Executive Advisory Board, formed a Security Leadership team, and deployed an
onsite management team for day-to-day management of activities. We delivered services to
meet the level of availability required and drove efficiencies which were invested back into
services that directly support the college’s Student First initiative. Following services were also
delivered:
• Security Leadership
• IT Program and Project Management
• IT Service Management
• Technology Optimization
BENEFITS
SOLUTION
The client wanted an IT partner that could
support their Student First initiative, support
continuity as well as optimize against lost revenue
streams. They also wanted to:
• Enable remote and home-based workers to
continue to pursue their education without
interruption
• Enable timely and secure access to existing
resources remotely
• Ensure governance of the Workspace
Experience
• Provide security awareness training to
students and faculty
• Reduce cost of services for customers
experiencing slowdowns, furloughs, and
shutdowns
• Rapidly deploy 50 employees to support the
setup and operation of 3 large campuses and
9 satellite learning centers
BUSINESS NEED

6. Conclusion
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• With the help of Synoptek’s Global IT Outsourcing, organizations can respond to the
changes brought about the pandemic with increased agility and resilience and many
other benefits.
• Synoptek has proven to be an excellent partner for companies looking for IT
operations Management, IT Planning and IT Governance.

7. Synoptek Overview
Consulting,
IT Leadership and
Management
Business Process and
Software Solutions
Business Infrastructure
and System Solutions
Business
Applications
Workforce
Productivity
Product
Development
Cybersecurity
Infrastructure
Performance
Cloud
Advancement
Data Insights
Synoptek is a global systems integrator and
managed IT services provider that can
transform your business for the better. We
partner with organizations worldwide to help
them navigate the ever-changing technology
landscape, build solid foundations for their
business, and meet their business goals.
clients in
1200
countries
28
employees globally
800+
employee certifications
5000
Offices in
12
countries
3
Founded in 2001,
headquartered in
Irvine, CA
Financial
Services HealthCare
Manufacturing &
Distribution
Retail & Online
Software &
Technology
Higher Education
K E Y F A C T S
I N D U S T R I E S
O F F E R I N G S

8. • Security program diagnostics
• Unified endpoint security
• Cyber threat hunting
• SOC as a Service
• Ransomware defense
• Risk Management Framework
• Managed cybersecurity services
• Cloud strategy and planning
• Cloud assessment services
• Cloud transformation and migration
• Cloud management and optimization
• Managed cloud gateway
Synoptek Services Portfolio
• Business applications consulting
• Business technology evaluation
• Application integration
• Business application implementation
• Managed application support
• Business Intelligence consulting
• Data warehouse services
• Big Data engineering
• Data visualization and analytics
• Data science and AI
• Analytics as a Service
• Strategic workforce planning
• user enablement
• Digital workplace services
• Real-Time Communication (RTC)
services
• Product development
• Application modernization
• Application support & maintenance
• Mobility and IoT
• Quality assurance
• UI/UX design and development
• DevOps
• Core IT infrastructure management
• IT cost management
• Managed database applications
• Managed IT services
• Data protection and security
solutions
• Data protection implementation and
management
• Data protection managed services
• Disaster recovery as a service
Technology Strategy and Planning M&A Planning Program and Project Management Service Management Assessment Assessment and Evaluation
Data Insights
Business
Applications
Workforce
Productivity
Product
Development
Cloud
Advancement
Cybersecurity
Infrastructure
Performance
BUSINESS
PROCESS &
SOFTWARE
SOLUTIONS
BUSINESS
INFRASTRUCTURE
& SYSTEMS
SOLUTIONS
Consulting, IT Leadership and Management
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9. 888.796.6783
www.synoptek.com Synoptek @synoptekservice
@Synoptek
© 2021 Synoptek
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