2. Envisaging our digital future
• A co-design process– a kick off
workshop with industry, academia
and all levels of government
• Extensive analysis of international
and other jurisdictions digital
strategies and success measures
• Surveys completed by 500 +
public servants state-wide
5. LOW HIGH
LOW
Characterising
the marketplace
for Queensland
Government
services (e.g.
health,
education,
transport,
accommodation,
community and
other services)
in the year 2025.
Digital immersion
InstitutionalChange
Scenario 4 – Stargate
A complete reinvention of digital
technologies and the institutional
landscape and a deep dive into the
knowledge and services economy
transforms service delivery systems.
This is a world laden with amazing
opportunities for individuals and
society. But does everyone make the
transition or do we see a digital
divide?
Scenario 2- New Order
Service delivery occurs with mostly
current day technologies combined
with bold new organisational designs
and innovative institutional
arrangements. Can the new
institutional arrangements perform
adequately without much change in
technological capabilities and use?
Scenario 3 - Turbocharge
Rapid advances and adoption of
digital technology improves service
delivery capabilities and modes but
organisational and administrative
structures are relatively unchanged.
Will our existing structures perform
adequately for a digitally enabled
service delivery setting?
Scenario 1 - Heritage
Despite limited advances technology
penetration is bumpy and uneven.
There is little change to business
models. The landscape for public
services is similar to today. But if the
rest of the world is plugged in and
connected what happens to incomes
and job opportunities in Queensland’s
economy?
The scenarios
HIGH
6. The scenarios
A tool for ‘Wind Tunnel Testing’ Digital Strategy
Health
services
Policing
services
Transport
services
Education
services
Accommodation
services
Community
services
Performs well?
Revise
Strategy
No
Heritage
New Order
Stargate
Turbocharge
Implement
StrategyYes
Scenarios
8. What we hear and see are the barriers to Cloud
Computing*:
• Security
• Switching costs
• Lack of Expertise
• Conflict with internal technology/operations
*Data sourced from ABS, Huddle Whitepaper, KPMG
• As-a-service delivery
model utilising cloud
computing
• Pilot new cloud-based
capabilities (etc. Google
mail, Basecamp, Wrike)
• Assisting agency with on-
boarding of O365 mail
services
• 1WS ICT
Leverage industry innovation
Opportunities for
transformational
change
9. • Questions
• For further information contact:
Andrew Mills
qgcio@qgcio.qld.gov.au
Thank you
