Presentation and contacts for 10 February Partners in Technology briefing hosted by Chris McLaren, Queensland Government Chief Customer and Digital Officer with Michael O’Leary, Chief Information Officer and Assistant Director-General (IT), Department of Education and Lea Diffey, Deputy Director-General Innovation, Department of Tourism, Innovation and Sport
Over the last 5 years, Data Centers, your most important asset, have evolved massively. The pace of change continues to ramp with new Architectures, Virtualization, Fabrics and Clouds. How do you evolve your data centers and ensure they are secure, and prove they are secure, for compliance and audit? Using a practical and pragmatic approach, we will present and demonstrate how Cisco can help you tackle your security challenges, leveraging the intelligent network infrastructure and the broadest security portfolio in the industry (ASA5585, ASA SM, ASA 1000v, VSG and TrustSec with ISE).
Cyber Security Overview for Small BusinessesCharles Cline
Defining cyber security
Identifying information that your small business should secure
Identifying the types of cyber threats against small businesses
Small business risk management
Small business best practices for guarding against cyber threats
Drawing from CrowdStrike's work, Cayce Beames will present evolving cybersecurity threats, discussed her thoughts on why traditional security is failing and shared a bit on what this "next generation endpoint protection" is about.
Cayce has been working in technology for over 25 years. From IT Systems Administration to Network Engineering and Internet Security, Risk Management and Compliance Auditing, Cayce has consulted with many Global corporations and traveled extensively. Cayce is currently a governance, risk and compliance analyst at CrowdStrike and founder of the not for profit, public benefit, education for kids organization called "The Computer Club" where she works to inspire kids and adults to address their fear of the unknown and make something awesome with technology.
A Value-driven Approach Based on Partnership and CollaborationCelonis
Founded in 1949 as a medical repair company, Medtronic is now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 150 countries. The company pushes the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life around the globe.
Learn how Medtronic has successfully implemented process mining as an enabler for continuous improvement and business transformation. Medtronic achieved this by introducing a value-driven and scalable approach, based on true partnership and collaboration between the teams of Finance & Supply Management, Enterprise Excellence, BI and IT. In this session we will share the details behind our approach and our results.
Presenters:
Thijs van de Weijer, Chief Technology Officer, Bright Cape
Bart Prudon, Process Mining Business Consultant, Medtronic
A presentation of my I.T. company SSDesign.
We provide I.T. consultants (long term - 12 months or more), I.T. Staff Augmentation (1 - 6 months), Mobile App Development, Enterprise Architecture and Software Development and Application Support Services (local and remote).
Our rates are highly competitive and our services are beyond excellent.
Craig Geswindt
SSDesign CC
http://www.ssdesign.co.za
Skype: the.business1
Over the last 5 years, Data Centers, your most important asset, have evolved massively. The pace of change continues to ramp with new Architectures, Virtualization, Fabrics and Clouds. How do you evolve your data centers and ensure they are secure, and prove they are secure, for compliance and audit? Using a practical and pragmatic approach, we will present and demonstrate how Cisco can help you tackle your security challenges, leveraging the intelligent network infrastructure and the broadest security portfolio in the industry (ASA5585, ASA SM, ASA 1000v, VSG and TrustSec with ISE).
Cyber Security Overview for Small BusinessesCharles Cline
Defining cyber security
Identifying information that your small business should secure
Identifying the types of cyber threats against small businesses
Small business risk management
Small business best practices for guarding against cyber threats
Drawing from CrowdStrike's work, Cayce Beames will present evolving cybersecurity threats, discussed her thoughts on why traditional security is failing and shared a bit on what this "next generation endpoint protection" is about.
Cayce has been working in technology for over 25 years. From IT Systems Administration to Network Engineering and Internet Security, Risk Management and Compliance Auditing, Cayce has consulted with many Global corporations and traveled extensively. Cayce is currently a governance, risk and compliance analyst at CrowdStrike and founder of the not for profit, public benefit, education for kids organization called "The Computer Club" where she works to inspire kids and adults to address their fear of the unknown and make something awesome with technology.
A Value-driven Approach Based on Partnership and CollaborationCelonis
Founded in 1949 as a medical repair company, Medtronic is now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 150 countries. The company pushes the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life around the globe.
Learn how Medtronic has successfully implemented process mining as an enabler for continuous improvement and business transformation. Medtronic achieved this by introducing a value-driven and scalable approach, based on true partnership and collaboration between the teams of Finance & Supply Management, Enterprise Excellence, BI and IT. In this session we will share the details behind our approach and our results.
Presenters:
Thijs van de Weijer, Chief Technology Officer, Bright Cape
Bart Prudon, Process Mining Business Consultant, Medtronic
A presentation of my I.T. company SSDesign.
We provide I.T. consultants (long term - 12 months or more), I.T. Staff Augmentation (1 - 6 months), Mobile App Development, Enterprise Architecture and Software Development and Application Support Services (local and remote).
Our rates are highly competitive and our services are beyond excellent.
Craig Geswindt
SSDesign CC
http://www.ssdesign.co.za
Skype: the.business1
Threat hunting foundations: People, process and technology.pptxInfosec
Ever wonder what threat hunting is all about? Join Infosec Principal Security Researcher Keatron Evans as he breaks down the basics of what it’s like to have a career hunting down potential cyber threats.
Join us on for an inside look at a day in the life of a threat hunter, including:
Why threat hunters are more critical today than ever before
Knowledge and skills needed to drive threat hunting success
Live demos of essential threat hunting skills and tools used to detect and mitigate adversarial behavior
One lucky attendee will win a free year of Infosec Skills. Complete the form to save your seat!
P.S. Want to go even deeper into threat hunting? Don’t miss our advanced threat hunting session on June 28, Join the hunt: Threat hunting for proactive cyber defense.
Black Box® is a trusted Global Solutions Provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. Some of the solutions include Connected building solutions, Smart building consulting, Smart office solutions, Enterprise Wi-Fi solutions, Wireless LAN services, Edge computing solutions, 5G & OnGo Solutions, Cybersecurity Solutions, etc.
We also provide the latest and world-class products like Structured Cabling Products, IoT Products, KVM Switches, Networking, and Datacom products, AV, Multimedia and Datacom Signage, Video Wall Controllers & Processors, USB Connectivity Solutions, and CBRS Service providers, etc. & lot more.
We are providing Solutions, products, and consulting services to Managed IT service providers, IT Support Services Companies, Wireless service providers, IoT device management companies, Data center construction companies, Data center services providers, Hyper-scale data center companies, 5g wireless technology providers, SD-WAN companies, UCaaS Solution providers, Digital transformation companies, and Private LTE vendors, etc. to name a few.
Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents.
For more information please visit - https://www.blackbox.com/en-us/discover-bb/about-blackbox
Privacy Enhancing Technologies: Exploring the Benefits and RecommendationsTrustArc
Privacy Enhancing Technologies (PETs) comprise a range of tools that mitigate the risks associated with the collection of data. These technologies offer various functionalities, which help uphold data governance choices, foster data collaboration, and enhance accountability.
As privacy regulations continue to evolve, organizations are increasingly turning to Privacy Enhancing Technologies (PETs) to protect personal data while enabling data-driven business decisions. In this webinar, we will explore the benefits of PETs, how they are used, and why they are critical for enhancing privacy.
www.hkit.in an ISO 27001 Certified IT Security Auditing Company offers penetration test, vulnerable assessment test, compliance audits, infra audits, network audits, application audits, data centre audits, web application audits, cloud audits, etc.,
This presentation explained the security controls and evolving threats that pertain in the market
at the moment through giving descriptive elaboration on today's security landscape. The
presentation further envelopes the key reasons why Cyber Security is imperative for
organizations today.
Happiest Minds Cyber Security Services:
http://www.happiestminds.com/cyber-security-services/
My team created a new business model for Nest Labs using the business model canvas. We decided to introduce a new service to be integrated with Nest Protect and other Nest products. This service, called SafeNest, will operate as a safety and security system for a low subscription fee. To use SafeNest customers must have a Nest Protect. Hardware used to enhance the SafeNest service are sensors and a specialty Nest/Jawbone bracelet we invented called Nestlet.
The purpose of this service is to increase consumer investment in the Nest system. As the leader and pioneer of the "Internet of Things," our strategy is to grab as much Home Automation market share as possible, as quickly as possible before our Apple launches the HomeKit. This service will also steal market share from the Home Safety and Security market (ADT, LifeAlert).
The rise of the digital platforms is transforming the principles of economic growth, how businesses compete and organisations are formed; essentially reshaping the world we live, work, and play in. Scott will introduce the underpinning characteristics of a digital platform, explain why they both accelerate delivery within organisations as well as creating an ecosystem for positioning the organisation to compete and even shape the connected economy
Here is a short presentation on the 4 main bid management challenges observed across industries & companies. Shipley has successfully addressed these issues for many small and large companies. We will be happy to assist you transition to a better win rate.
Once we get beyond the immediate patchwork of solutions and accept that these attacks will continue, we need to think about how to best bolster response. Security orchestration allows for automation and improved capabilities to navigate the full scope of security operations and incident response activities from the initial alert through to remediation. Simply put, context, automation and analyst enablement ensure that the disease is cured, not just the symptoms.
Visit - https://siemplify.co
PiT briefing at State Library of Queensland
Chris McLaren - Queensland Government Chief Customer and Digital Officer
Building a thriving Queensland digital economy
Rob Champion - Queensland Government Chief Information Security Officer
Cyber Security
Threat hunting foundations: People, process and technology.pptxInfosec
Ever wonder what threat hunting is all about? Join Infosec Principal Security Researcher Keatron Evans as he breaks down the basics of what it’s like to have a career hunting down potential cyber threats.
Join us on for an inside look at a day in the life of a threat hunter, including:
Why threat hunters are more critical today than ever before
Knowledge and skills needed to drive threat hunting success
Live demos of essential threat hunting skills and tools used to detect and mitigate adversarial behavior
One lucky attendee will win a free year of Infosec Skills. Complete the form to save your seat!
P.S. Want to go even deeper into threat hunting? Don’t miss our advanced threat hunting session on June 28, Join the hunt: Threat hunting for proactive cyber defense.
Black Box® is a trusted Global Solutions Provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. Some of the solutions include Connected building solutions, Smart building consulting, Smart office solutions, Enterprise Wi-Fi solutions, Wireless LAN services, Edge computing solutions, 5G & OnGo Solutions, Cybersecurity Solutions, etc.
We also provide the latest and world-class products like Structured Cabling Products, IoT Products, KVM Switches, Networking, and Datacom products, AV, Multimedia and Datacom Signage, Video Wall Controllers & Processors, USB Connectivity Solutions, and CBRS Service providers, etc. & lot more.
We are providing Solutions, products, and consulting services to Managed IT service providers, IT Support Services Companies, Wireless service providers, IoT device management companies, Data center construction companies, Data center services providers, Hyper-scale data center companies, 5g wireless technology providers, SD-WAN companies, UCaaS Solution providers, Digital transformation companies, and Private LTE vendors, etc. to name a few.
Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents.
For more information please visit - https://www.blackbox.com/en-us/discover-bb/about-blackbox
Privacy Enhancing Technologies: Exploring the Benefits and RecommendationsTrustArc
Privacy Enhancing Technologies (PETs) comprise a range of tools that mitigate the risks associated with the collection of data. These technologies offer various functionalities, which help uphold data governance choices, foster data collaboration, and enhance accountability.
As privacy regulations continue to evolve, organizations are increasingly turning to Privacy Enhancing Technologies (PETs) to protect personal data while enabling data-driven business decisions. In this webinar, we will explore the benefits of PETs, how they are used, and why they are critical for enhancing privacy.
www.hkit.in an ISO 27001 Certified IT Security Auditing Company offers penetration test, vulnerable assessment test, compliance audits, infra audits, network audits, application audits, data centre audits, web application audits, cloud audits, etc.,
This presentation explained the security controls and evolving threats that pertain in the market
at the moment through giving descriptive elaboration on today's security landscape. The
presentation further envelopes the key reasons why Cyber Security is imperative for
organizations today.
Happiest Minds Cyber Security Services:
http://www.happiestminds.com/cyber-security-services/
My team created a new business model for Nest Labs using the business model canvas. We decided to introduce a new service to be integrated with Nest Protect and other Nest products. This service, called SafeNest, will operate as a safety and security system for a low subscription fee. To use SafeNest customers must have a Nest Protect. Hardware used to enhance the SafeNest service are sensors and a specialty Nest/Jawbone bracelet we invented called Nestlet.
The purpose of this service is to increase consumer investment in the Nest system. As the leader and pioneer of the "Internet of Things," our strategy is to grab as much Home Automation market share as possible, as quickly as possible before our Apple launches the HomeKit. This service will also steal market share from the Home Safety and Security market (ADT, LifeAlert).
The rise of the digital platforms is transforming the principles of economic growth, how businesses compete and organisations are formed; essentially reshaping the world we live, work, and play in. Scott will introduce the underpinning characteristics of a digital platform, explain why they both accelerate delivery within organisations as well as creating an ecosystem for positioning the organisation to compete and even shape the connected economy
Here is a short presentation on the 4 main bid management challenges observed across industries & companies. Shipley has successfully addressed these issues for many small and large companies. We will be happy to assist you transition to a better win rate.
Once we get beyond the immediate patchwork of solutions and accept that these attacks will continue, we need to think about how to best bolster response. Security orchestration allows for automation and improved capabilities to navigate the full scope of security operations and incident response activities from the initial alert through to remediation. Simply put, context, automation and analyst enablement ensure that the disease is cured, not just the symptoms.
Visit - https://siemplify.co
PiT briefing at State Library of Queensland
Chris McLaren - Queensland Government Chief Customer and Digital Officer
Building a thriving Queensland digital economy
Rob Champion - Queensland Government Chief Information Security Officer
Cyber Security
Digital Capability Training for University Staff Developing a FrameworkGood Things Foundation
This is the Powerpoint presentation by Vicki McGarvey and Julie Adams, Staffordshire University, from our TeachMeet event with CILIP ILG in Leeds on Wednesday 10 February 2016.
Compass 'Transforming Qualifications Through Learning Technologies' | Learnin...Kineo
A case study presentation focusing on how Compass Group have revolutionised the delivery of qualifications within their workplace, creating the Managed Qualification Service.
Transforming Qualifications Through Technology Webinar Kineo
Slides from City & Guilds Kineo's recent webinar highlighting Compass Group, and how they have transformed qualifications and apprenticeship delivery in their business, all while realising cost savings.
The public sector, comprising various levels of
ministries and agencies, is involved in modernising
and transforming their existing business structure
and service delivery. The need to invest and develop
infrastructures, including unifi ed communications,
embedded systems and network enablement tools,
is growing and becoming more important than ever.
As a result of this sudden technological movement
and initiative, the public sector is scrambling to plan
and execute them to ensure the highest level of
citizen satisfaction.
Cork County Council delivers over 500 public services to a population of c. 416,000 citizens. The diverse and evolving needs of our citizens pose challenges for us as an organisation and to individual staff on the frontline of service delivery. In our experience, embarking on a process of organisational introspection alone is not enough. Reaching out to our customers and truly understanding their needs was the catalyst for holistic reform in how we design and deliver our services.
This talk charts the establishment and empowerment of a dedicated Service Design Centre in Cork County Council. It demonstrates how this, in turn, has led to an environment where innovation thrives and customer-focused, design-thinking is not only becoming the cultural norm; but is delivering meaningful and measurable results for our citizens.
This is the corporate presentation for iCAN-Global, a global company committed to providing digitally delivered education, business and technology advisory, acceleration and commercialization services to early, emerging and mature businesses.
Presentation and contacts for 1 July Partners in Technology webinar hosted by Chris Fechner, Queensland Government Chief Customer and Digital Officer with Michael O’Leary, Chief Information Officer and Assistant Director-General (IT), Department of Education.
Presentation, summary and Q&A by Chris Fechner, Queensland Government Chief Customer and Digital Officer and presentation by Prof. Marek Kowalkiewicz, Founding Director, Centre for the Digital Economy, QUT at the COVID-19 Partners in Technology briefing.
Presentation and Q&A by Chris Fechner, Queensland Government Chief Customer and Digital Officer and presentation by Prof. Marek Kowalkiewicz, Founding Director, Centre for the Digital Economy, QUT at the COVID-19 Partners in Technology briefing.
Presentations by Dallas Stower, Deputy Director-General, Transformation and Enabling Technologies, Department of Housing and Public Works and Damian Green
Deputy Director-General, eHealth Queensland
Chief Information Officer, Queensland Health
at the COVID-19 Partners in Technology briefing.
Presentation, summary and Q&A by Chris Fechner, Queensland Government Chief Customer and Digital Officer and presentation by Michael Nikolic, Chief Digital Officer, Queensland Correctional Services at the COVID-19 Partners in Technology briefing.
Presentations by Chris Fechner, Queensland Government Chief Customer and Digital Officer and presentation by Michael Nikolic, Chief Digital Officer, Queensland Correctional Services at the COVID-19 Partners in Technology briefing.
Presentations by Chris Fechner, Queensland Government Chief Customer and Digital Officer and presentation by Dr Sarah Pearson, Deputy Director-General Department of Innovation and Tourism Industry Development to the Queensland Digital Industry at the COVID-19 Partners in Technology briefing.
Summary and Q&As from Chris Fechner, Queensland Government Chief Customer and Digital Officer and presentation by Dr Sarah Pearson, Deputy Director-General Department of Innovation and Tourism Industry Development to the Queensland Digital Industry at the COVID-19 Partners in Technology briefing.
Summary and Q&As from Chris Fechner, Queensland Government Chief Customer and Digital Officer's presentation to the Queensland Digital Industry at the COVID-19 Partners in Technology briefing.
Summary and Q&As from Chris Fechner, Queensland Government Chief Customer and Digital Officer's presentation to the Queensland Digital Industry at the COVID-19 Partners in Technology briefing.
Summary and Q&As from Chris Fechner, Queensland Government Chief Customer and Digital Officer's presentation to the Queensland Digital Industry at the COVID-19 Partners in Technology briefing.
The digital future of DES
Department of Environment and Science
Tim Barker, Chief Digital Officer, Digital and Information Services Branch, Science and Technology Division
Partners in Technology - future of customer and digital delivery in Queenslan...Digital Queensland
Future of customer and digital delivery in Queensland Government
Department of Housing and Public Works
Andrew Mills, Queensland Government Chief Information Officer
Partners in Technology - Establish and prove foundational ICT capabilityDigital Queensland
Partners in Technology Briefing 2 August 2019
Ashley Hill
Chief Information Officer and Executive Director
Department of Justice and Attorney-General (DJAG)
Partners in Technology - Opportunities for delivering better ICT services Digital Queensland
Partners in Technology Briefing 2 August 2019
Michael O’Leary
Assistant Director-General, Information and Technologies and Chief Information Officer
Department of Education
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
What is the point of small housing associations.pptxPaul Smith
Given the small scale of housing associations and their relative high cost per home what is the point of them and how do we justify their continued existance
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
4. Queensland Objectives
Customer & Government
Objectives
Foundational
Objectives
Value
Proposition
& Vision
Service Catalogue
& Operating Model
Our why
Our who
and what
Our license
to trade
Our mark on
the world
Customer & Digital Group
OKRs
10. Queensland Objectives
Customer & Government
Objectives
Foundational
Objectives
Value
Proposition
& Vision
Service Catalogue
& Operating Model
Our why
Our who
and what
Our license
to trade
Our mark on
the world
Customer & Digital Group
OKRs
11. Service Innovation
and Improvement
Continuously innovate, experiment & adapt services to optimise for efficiency,
productivity, quality, engagement, satisfaction & alignment with best practice.
Customer Service
Excellence
Understand our customer needs intimately, deliver exceptional service always
and meet all agreed customer service targets.
Workforce Capacity,
Capability and Culture
Cultivate a highly capable workforce and great place to work with a positive
culture that provides challenge, opportunity, learning & career development.
QG Digital Uplift
Uplift the profile, standing, capability & governance of Digital in Queensland
Government & foster greater cross-Government alignment & collaboration.
Foundational
12. Digital Channels,
Platforms and
Products
Establish the products & capability to deliver market leading digital services &
omni-channel experience to customers.
Data Analytics and
Sharing
Enable whole-of-Government data sharing & analytics to deliver better policy
insights & outcomes.
Cyber Security
Strengthen & expand the Cyber Security capabilities & capacity of Government
to maintain pace with the rapidly changing threat landscape.
Foundational Digital
Policies and
Frameworks
Modernise Government’s digital strategy & governance environment through
delivery of critical, foundational policies & frameworks.
Core Customer and
Digital Program
Delivery
Modernise Government’s technology landscape through the delivery of
essential customer & digital programs and platforms.
Customer & Government
13. Business and
Community Digital
Enablement
Enable Queensland small businesses and communities to benefit from the
power of digital.
Digital Inclusion
Make Queensland a leader in digital inclusion and equity for marginalised,
excluded and disadvantaged groups.
Digital Skills
Increase the number of people in Queensland who have digital skills and are
digital-job-ready.
Digital Infrastructure
and Regional
Connectivity
Provide Queenslanders with greater access to affordable, reliable digital
connectivity across the state.
Digital First Nations
Partner with Queensland’s First Nations communities to harness the power of
digital to enable literacy, education, employment and self determination.
Queensland
18. SSQ won an impressive seven of the 12 awards at
Queensland’s Auscontact Awards and then went on to
win 5 awards nationally.
Service Excellence
Smart Service Queensland (Smart Service) recently attended the 2022 Auscontact
National Excellence Awards in Melbourne.
This year our Queensland State Winners progressed to compete at a national level,
and we are proud to announce we have 4 National Winners in the team at Smart
Service. Congratulations to:
• Elisa Bosel - 2022 Auscontact National Winner, Digital Champion
• Karen Willey - 2022 Auscontact National Winner, Operations Champion
• Maree Matthews - 2022 Auscontact National Winner, Contact Centre Manager
• Maree Matthews - 2022 Auscontact National Winner, Hero Award
As an organisation Smart Service was announced as the 2022 Auscontact National
Winner, Operations-People Capability category. This is an outstanding
accomplishment, and a win that belongs to our entire Smart Service team who turn
up every day for our customers and our community.
19. ROE Awards Winner – Service Excellence
Design team (Design & Capability, CDS)
21. Identity
Broker
6.4M citizen
logins since
June 2021
Identity
Broker
3.6M employee
logins since July
2022
Connecting
Citizens
Connecting
Employees
Graph API
Build once; used
by many
Accessing and
Exchanging
Information
Customer flexibility to use
existing logins to access any
Queensland Government
service.
Improve agency information
accessibility and sharing and
allow for improved efficiencies and
cohesive, whole-of-government
service delivery.
Provide customers to engage with
government through a single sign-
on experience and move easily
between different services,
choosing how they share their
personal information.
Tell Us Once (TUO)
22. Digital ICT Graduate Program
• 2021 program coming to a close – majority of graduates have
secured permanent AO4/AO5 positions within government
• 2022 graduates completed first year with many already achieving
AO5 positions
• 2023 program recruitment underway – 23 new graduates already
commenced with the majority to start in March
30. Going from a Supplier to a Partner
• Align to our vision, value proposition service catalogue and objectives
• Lean-in (seriously): Inclusion, First Nations, Skills, Innovation
• Don’t sell. Listen, understand, challenge, solve.
• Treat us like one customer, don’t “divide and conquer”
• Tell us what we can be doing better
• Show us what you are doing to help us do better
• Do what you say you will do, do it with excellence
• Talk straight, tell it like it is.
31. Partners in Technology Briefing:
Implementing the 22-26 Department
of Education Digital Strategy
Michael O’Leary
Assistant Director-General & CIO
40. Department of Tourism, Innovation and Sport
Department of Tourism, Innovation and Sport
Partners In Technology
Lea Diffey, Deputy Director-General,
Innovation
41. Department of Tourism, Innovation and Sport
Critical Ingredients
• Collaboration – strong networks & active connections across
the system
• Culture – story telling/promoting, reputation
• Infrastructure – high speed internet, hubs and precincts,
equipment/facilities
• Growth support – accelerators, networks, professional
services, events, training
• Money – early stage (angel, challenges); venture capital,
private equity, crowd funding, social bonds, banks
• Talent – smart and creative people, CEOs, wannabes
• Skills – entrepreneurial, mentors, students, business
management
• Market access – exports, corporate purchasing, procurement
• Ideas – R&D, innovating companies, open data, hackathons,
diversity
• Regulation settings
42. Department of Tourism, Innovation and Sport
Innovation for a Future Economy
• Investment – for companies to start, stay and grow in Queensland
• Research and development collaboration – focusing on commercialisation and
industry collaboration
• Being a part of a global economy – for talent and new industries
• Harnessing innovators to solve community, industry and government challenges
• Infrastructure – the digital and precincts/places and the support to maximise their use
• Being connected and inclusive – for females, Indigenous and regional innovators.
43. Department of Tourism, Innovation and Sport
• Cherbourg
• Queensland XR HUB
• State of Innovation Report
• Venture Capital Funds
44. Department of Tourism, Innovation and Sport
Qld Chief Entrepreneur
Julia Spicer, Queensland’s Chief
Entrepreneur Focus Areas
• Regional
• Equitable access to the innovation ecosystem
• Sustainable and resilient innovation
ecosystem
• Building a culture of innovation and success
locally and globally
• Accelerating Queensland’s unique natural
capital market
45. Department of Tourism, Innovation and Sport
Get involved
• Innovation for a Future Economy | Advance Queensland | Queensland
Government
• New Cherbourg Service Centre opens creating jobs in remote
Indigenous community | Advance Queensland | Queensland
Government
• Deadly innovation | Department of Tourism, Innovation and Sport
(dtis.qld.gov.au)
• Queensland XR Hub (qldxrhub.com)
• https://www.dtis.qld.gov.au/innovation/queensland-state-of-innovation-
report-2021
• https://www.qic.com.au/bqbif
• https://www.chiefentrepreneur.qld.gov.au/
• https://advance.qld.gov.au/precinct
46. Department of Tourism, Innovation and Sport
Lea Diffey, Deputy Director-General, Innovation
Email: lea.diffey@dtis.qld.gov.au
Telephone: 07 3515 0740
LinkedIn: https://www.linkedin.com/in/lea-diffey-76ab5839/
47. Partners in Technology Briefing
Thank you for coming – see you next time!
Department of Communities, Housing and Digital Economy