Partners in Technology briefs Queensland's ICT industry about the Frontline & Digital Services, operations and priorities for the coming 12 months for the Public Safety Business Agency.

1. Frontline & Digital Services,
Operations and Priorities for
the Coming 12 Months
Jenson Spencer, CIO
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

2. About F&DS
 1st Agency across Australia to support all Triple Zero (000)
Functions across a whole state.
 F&DS provides Information and Technology Services to QLD
Police, Ambulance and Fire and Emergency services state-wide
 25,000 user base, + 80,000 volunteers and QLD Public
 900+ Radio Towers State Wide
 ~2.26 million phone calls are received to Triple Zero each year
 F&DS has ~800 Staff
 F&DS Budget is ~ $175 Million
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

3. About F&DS
 1st Agency across Australia to support all Triple Zero (000)
Functions across a whole state.
 F&DS provides Information and Technology Services to QLD
Police, Ambulance and Fire and Emergency services state-wide
 25,000 user base, + 80,000 volunteers and QLD Public
 900+ Radio Towers State Wide
 ~2.26 million phone calls are received to Triple Zero each year
 F&DS has ~800 Staff
 F&DS Budget is ~ $175 Million
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

4. For a Safe and Secure Queensland
PSBA Frontline & Digital Services
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

5. Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

6. Platinum Services
 000 Dispatch
(QAS/QFES/QCAD – 000
Telephony, ESCAD,
QCAD, MDT, consoles
etc)
 QPRIME
 Policelink
 IXP
 Radio communications
 OMS
 Mobility
 Email
Critical systems currently supported by Platinum Services are:
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

7. Significant Projects - 12 Months
• Mobile Services Program
• Emergency Services Computer Aided Dispatch (ESCAD) Upgrade
Program
• ESCAD GWN Integration Initiative
• DR/HA Kedron
• State Emergency Services Task & Management (SES TAMS) Project
• Emergency Vehicle Priority (EVP) Project
• QAS Radio Communications Network Upgrade
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

8. Mobile Services Program
• Mobile-based capabilities to
drive a decrease in office-based
administration and increase in
frontline policing.
• Currently delivering increase in
device fleet to 5400 devices.
• F&DS network infrastructure
work underway to meet future
capacity requirements.
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

9. Emergency Services Computer Aided
Dispatch (ESCAD) Upgrade Program
A program of work for QAS and QFES to upgrade
the ESCAD System including:
• Infrastructure
• Operating system
• Application software.
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

10. ESCAD GWN Integration
Initiative
• GWN integration into ESCAD for QAS and
QFES utilising Narrow-band Radio Data
Capability
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

11. DR / HA Kedron
• Provide Disaster Recovery and High Availability
for Kedron data centre to improve stability and
availability of critical systems.
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

12. Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
SES TAMS ProjectEVP Project
• Joint initiative between PSBA and TMR.
• Assists the front line service delivery
agencies of QAS and QFES by providing
green lights at traffic signals, during
Code 1 (lights and sirens) emergency
response situations if it is safe to do so.
• Provides the SES with a
system to manage assistance
tasks state-wide.

13. Projects – Helping Our Workforce
• One PSBA Domain
• One Infra System
• Office 365
• Bring Your Own Device
(BYOD)
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

14. Transforming Vendor & Contract Management
Why is this so important?
• F&DS performance is critical to
emergency services
• F&DS vendor & contract
management capability is critical
• F&DS current & future vendors
are critical
What are we doing?
• Establishing SLAs with vendors for
mission critical contracts
• Forecasting our procurement needs
18-24 months ahead
• Building clear vendor management
practices
Want to get involved?
Provide us feedback – contact the Manager, Vendor & Contract management unit
Angie.Richards@psba.qld.gov.au
Copyright © The State of Queensland (Department of Science, Information Technology and Innovation) 2015
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.