Eduserv provides cloud and IT services to public sector and nonprofit organizations. They operate a secure, UK-based data center and offer private, community, and secure cloud options as well as professional services. Their services help customers reduce costs, improve security and flexibility, and focus on their missions rather than IT infrastructure. They take a long-term partnership approach to help customers adopt cloud technologies and migrate applications in a pragmatic manner.

1. Eduserv Cloud Services
Ed Zedlewski, CIO

2. Who we are
• Not-for-profit IT services integrator
• Managed services track record
• Registered charity & SME
• We help „public good‟ organisations make better
use of IT

3. Being a not-for-profit means
• We can put the customer ahead of profit
• We can have a more flexible approach to pricing
• We can take a long term partnership view
• We prioritise customers who are dedicated to the
public good

4. Our services for charities
• Identity and Access Management (OpenAthens)
• Web development
• Data centre, hosting and cloud services
• Professional services

5. What we do – Internet Services

6. Services delivered from
• Our purpose built Data Centre
• highly secure facility
• owned by Eduserv
• UK sovereignty
• Tier III facility in Swindon
• secondary DC‟s in Slough & London
• Carrier neutral telecomms with diversity
• Capacity & power for >600 racks
• Green design: PUE <1.5

7. Our customers include

8. Supplier partnerships
• Microsoft Gold Partner
• vCloud Powered VMware Partner
• Cisco Partner
• HP Business Partner
• Sitecore Certified Solution Partner

9. Now about this cloud stuff…

10. Cloud benefits
• Elasticity of compute, storage and bandwidth
• Reduced IT estate and carbon footprint
• Rapid service provisioning
• Reduced TCO

11. Cloud reality
• Cloud services solve real business problems today
• Big IT problems are difficult to solve - whether in the
cloud or on premise
• Specialist skills are needed to realise the full benefits
• Information security
• Networking
• Cloud platform and virtualisation administration

12. Eduserv Cloud services
• Community Cloud
• Private Cloud
• IL3 Secure Cloud
• File Storage
• Cloud migration
• Professional services

13. How we build Cloud infrastructure
• Using best of breed technologies
• Security designed in (not bolted on)
• Designed and built to be highly resilient (no SPOF)
• High performance (10G+) and highly scalable
• Cisco UCS blades
• EMC and NetApp storage
• Cisco, Juniper & CheckPoint networking and security

14. How we work
• Understanding your business needs
• Assess security requirements and risks
• Building coherent strategies and plans
• Migration & implementation services
• Delivering pragmatic & cost effective IT solutions
• Working with partners and SI‟s as necessary

15. Delivery and Operations
• Formal methodologies employed with pragmatism
• Project Management - PRINCE2, Agile (SCRUM)
• ITIL certified staff and culture
• We apply best fit for customers!
• PAS 99:2006, BS ISO 9001, BS ISO 14001, BS ISO
18001, BS ISO 27001
• Government Information Security Management
• Long-term partnership approach with customers

16. • Virtualised and rationalised hosting
• Single contract for BIS and partners
• Migrated multiple BIS partners to shared
virtualised platform
• Saving more than £4million
• Ready for Cloud

17. Customer example
Delivering cost savings of £2.5M on web development
and management and £2.8M on hosting over 4 years
“We are delighted with the
new website. It’s been built
to contain an enviable
amount of flexibility, usability
and control.”
Neil Williams, Head of Digital
Communications

18. Delivering transformation
• Developed content repository that
serves content from multiple sources
to multiple sites and channels
• Enabled website consolidation from
over 100 different sites into
education.gov.uk
• Strategic hosting provider including
migration of applications from 5 DfE
Arms Length Bodies onto our “Eduserv, the not for profit technology
managed application platforms. developer for the education sector, fared
better than its rivals with a 67% increase in
spend from the Department for Education”
The Guardian, December 2011

19. NHS wanted to:
• Enable more patients to address
symptoms online
• Ensure managing content was
quick and easy for its staff
• Improve look and feel of its health
& symptom checkers
• Understand complex patient
journeys & fine tune over time
• Syndicate its HaSCs to other
channels – partners & mobile
“Eduserv has worked tirelessly to understand our needs,
translating these requirements into functionality within Sitecore.”
Roger Donald, Associate Director Multi-Channel

20. Case study
• Clients existing DC‟s full
• Also has too many DC‟s post merger
• Huge IT systems/application legacy
• Major consolidation needed to save cost
• The management of IL3 information

21. The solution
• Partner with Eduserv
• Implement private IL3 Cloud and integrate on-net
• UK data centre and data sovereignty
• Reduce risks
• Client focus on business problems; Eduserv focus on
operational management and project delivery
• Cloud consumption model
• Deliver LoB Microsoft SharePoint solution

22. Logical Overview
A logical view of
components.
Service models and service
catalogue to enable
consumption of services
from IaaS layer up.
Business applications
delivered via consumption of
a range of services inc.
IaaS, PaaS, Service
Management & Security at
enterprise service levels.

23. London
North UK
Eduserv (Secondary)
DR Site

24. Adaptable Cloud services
• Service levels to suit different requirements
• Security models to meet government standards
• Reservation, Allocation and Consumption based
pricing
• Cloud migration support services
• Optional DR

25. Cloud migration service
• Migration discovery and planning
• Agree risk profile and security model
• Migration of existing services
• Physical & virtual
• Service integration
• Testing and validation

26. Why Eduserv?
• Open and agile
• Public sector specialists
• Flexibility & Innovation vs. Commodity
• Track record in managing complex projects and working
with multiple partners
• 20+ years integration and hosting expertise
• Not-for-profit company
• Trusted Partner