This document outlines the topics that will be covered in an introduction to the hotel industry course. The topics include an overview of the hotel industry, hotel concepts and management, licensing and regulations, organizational structure, rooms, food and beverage, marketing, finance, human resources, and hotel operations. It also provides definitions of tourism and hotels, the history of hotels in Indonesia and worldwide, and factors important for hotel selection and success.
This research paper includes design standards and regulations for hospitality interior projects, specifically of a 5 Star hotel. A large field of standard dimensions are covered in this paper along with a case study done in Rotana Hotel, Al Ain, UAE.
The research also elaborates the specific theme of French Rococo and its design inspirations.
This research paper includes design standards and regulations for hospitality interior projects, specifically of a 5 Star hotel. A large field of standard dimensions are covered in this paper along with a case study done in Rotana Hotel, Al Ain, UAE.
The research also elaborates the specific theme of French Rococo and its design inspirations.
This notes will gives knowledge on hospitality industry and the various sectors of hospitality division. Each hospitality sector classification and the scope of hospitality industry was explained in detail.
Global Report on Serviced Apartments 2013-2014David Mora
Informe de "The Apartment Service" sobre la oferta y demanda de apartamentos turísticos (aparthotel, condohotel, etc.) La oferta por ahora no cumple los requisitos demandados por corporate, ni por calidad, estandarización, canales de reserva, etc.
This guide will help the beginners to learn what is catering industry and the various types of catering sector. Process of catering and the major challenges were discussed. will Helps to start a new catering business. Food waste and the practical challenges were explained in a short note
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Unit 1-a.introduction-of-hotel-and-housekeeping-department.Gautam Kumar
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This notes will gives knowledge on hospitality industry and the various sectors of hospitality division. Each hospitality sector classification and the scope of hospitality industry was explained in detail.
Global Report on Serviced Apartments 2013-2014David Mora
Informe de "The Apartment Service" sobre la oferta y demanda de apartamentos turísticos (aparthotel, condohotel, etc.) La oferta por ahora no cumple los requisitos demandados por corporate, ni por calidad, estandarización, canales de reserva, etc.
This guide will help the beginners to learn what is catering industry and the various types of catering sector. Process of catering and the major challenges were discussed. will Helps to start a new catering business. Food waste and the practical challenges were explained in a short note
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Unit 1-a.introduction-of-hotel-and-housekeeping-department.Gautam Kumar
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
Industri perhotelan bertaraf internasional di Indonesia dapat dikatakan dimulai sejak dioperasikannya Hotel Indonesia pada 5 Agustus 1962. setelah pengoperasian Hotel Indonesia, dioperasikan pula beberapa hotel yang bertaraf internasional di Yogyakarta, Pelabuhan Ratu dan Bali. Kini, dengan berlalunya waktu, industri perhotelan di Indonesia telah mengalami perkembangan yang pesat. Konsekuensinya, Pemerintah mengatur industry ini, salah satunya dengan klasifikasi bintang dan nonbintang.
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
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⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
2. POKOK BAHASAN :
Pertemuan 1-2 : Pengenalan Industri Perhotelan
Pertemuan 3-4 : Konsep Pengelola Hotel
Pertemuan 5 : Prosedur Perizinan dan Regulasi Pendirian Hotel
Pertemuan 6 : Struktur Organisasi
Pertemuan 7 -8 : Rooms Departement: Front Office & Housekeeping
Pertemuan 9-10 : Food & Beverage Departement : F & B Services
and F & B Production
Pertemuan 11 : Marketing & Sales Departemen
Pertemuan 12 : Finance & Accounting Departement
Pertemuan 13 : Human Resources Departement
Pertemuan 14 : Alur Operasional Hotel
3. PENGENALAN INDUSTRI PERHOTELAN
TUJUAN
• Memahami definisi pariwisata dan hotel
secara umum
• Memahami pentingnya akomodasi
dalam industri pariwisata
• Mengenal sejarah perhotelan di
Indonesia
• Mempelajari trend dan prospek industri
perhotelan di masa mendatang
4.
5.
6.
7. 7
OVERVIEW OF TRAVEL
AND TOURISM INDUSTRY
Hotels Ships Restaurants Gift Shops
Souvenir Shops
Arts / Crafts Shops
Shopping Malls
Markets
Miscellaneous
Stores
Recreation
Business
Entertainment
Meetings
Study Trips
Sporting Events
Ethnic Festivals
Art Festival
Cultural Events
Seasonal Festival
TRAVEL and TOURISM
INDUSTRY
Lodging
Operations
Transportation
Services
Retail
Stores Food & Beverage Activities
Operations
Motels
Resorts
Apartel
Pensions
Airplanes
Autos
Buses
Trains
Lodging
Properties
Retail Stores
Vending
Catering
Snack Bars
Cruise Ships
Bars / Tavern
8. What's Important in Hotel Selection
(based on respondents' most recent trips)
Reason
Leisure
Travelers
Business
Travelers
Hotel Location 26.3% 27.7%
Nightly Room Rate 15.1% 15.1%
Value for the price 13.5% 9.5%
Previous Experience 9.6% 11.6%
Reputation of hotel/chain 8.8% 7.7%
Recommendations of friends or associates 5.4% 4.3%
Recommendations of travel agents 1.1% 1.1%
Frequent hotel stay or airline points 1.0% 2.6%
Special promotion/marketing campaign 4.1% 3.3%
In-room/hotel business services
(e.g., printer, fax machine, etc.) 0.7% 1.9%
In-room/hotel amenities (e.g., toiletries, room décor,
coffemaker, mini-bar, etc.) 4.9% 5.2%
Ability to make reservations via internet 3.4% 2.6%
Other reasons 6.0% 7.6%
Source: Defining Value Drivers for Hotel Customers
This information has been reprinted with permission from Lodging Hospitality and the author Ed Watkins.
9. Definisi Pariwisata
Wisata adalah kegiatan atau sebagai dari pergerakan seseorang
menuju ke, kembali dari dan selama di daerah tujuan yang bersifat
sementara dan tanpa paksaan, di luar tempat tinggal dan bekerja
kurang dari 12 bulan berturut-turut dengan tujuan tidak untuk mencari
nafkah.
Mereka yang melakukan wisata merupakan pengunjung.
Bagi pengunjung yang menginap maka dikategorikan sebagai
wisatawan.
Sedangkan bagi pengunjung yang tidak menginap dikategorikan
sebagai pengunjung harian.
Pariwisata mencakup kegiatan, pengusahaan dan usaha-usaha untuk
memenuhi kebutuhan wisatawan selama melakukan perjalanan wisata
menuju ke, kembali dari dan selama di daerah tujuan. (UU no.9 tahun
1990)
10. F & B Services Bisnis Pariwisata
• Restaurant
• Rumah makan
• Jasa Boga
• Warung
Distribution channel
• Travel agents
• Tour operators
• PCO
• PEO
Accommodation
• Hotels, inns, motels, resort
• Homestay, dormitory
• Lodgement
• Guest house
• Youth hostel
• Camping ground
• Chalet
• Villa, bungalow, cottage
• Marina, floatel, boatel
• Boutique hotel, design hotel,
gallery hotel
Recreational Facilities
• Parks
• Theme park
• Theatres
• Concert halls
Miscellaneous
• Souvenir shops
• Money changer
• Medical center
• Post office
• Telecommunication
• Police, etc
Transportation
• Land
• Water
• Air
Tourist destination
and attraction
• Nature
• Culture
• Special Interest
Government Offices
• National Tourist Office
• Visitors Center - TIC
• Pusat Kebudayaan
Travel/Tourism
Tourism Education
Travel Research
Travel Publication
11. Definisi Hotel
• An establisment held by proprietor as offering food, drink and sleeping
accommodation with specia contract to any traveller, able and willing to pay a
reasonable sum, who is fit to be received (Hotel Proprietor Act, 1959)
• Hotel adalah jenis akomodasi yang mempergunakan seluruh atau sebagian
bangunan untuk menyediakan jasa penginapan, makan dan minum serta jasa
lainnya bagi umum yang dikelola secara komersial
• Tamu Hotel adalah setiap orang yang menginap dan/atau mempergunakan
jasa-jasa lainnya yang ditawarkan oleh hotel. (SK Menparpostel
No.KM37/PW-340/MPPT-86)
• Kegiatan usaha hotel meliputi:
– penyediaan kamar tempat menginap
– penyediaan tempat dan pelayanan makan dan minum
– pelayanan pencucian pakaian/binatu
– penyediaan fasilitas akomodasi dan pelayanan lain, yang diperlukan bagi
penyelenggaraan kegiatan tersebut. (PP no.67 tahun 1996)
12. Origins term of Hotel
• The word hotel derives from the French hôtel
(coming from "hôte" meaning "guest"), which
referred to a French version of a townhouse or any
other building seeing frequent visitors, not a place
offering accommodation.
• In contemporary usage, hôtel has the meaning of
"hotel", and hôtel particulier is used for the old
meaning.
• The hotel owner is called hotelier
13. Ruang Lingkup Hotel
• Fasilitas akomodasi: ruang pertemuan, ruang makan dan
minum, fasilitas cucian, penukaran uang, kolam renang,
fasilitas olahraga, fasilitas kesegaran jasmani, fasilitas anak
bermain, dan pertokoan
• Pelayanan hotel: pelayanan informasi, pelayanan
telekomunikasi, pelayanan angkutan dan pelayanan
administrasi untuk keperluan bisnis.
• Tidak termasuk hotel: Losmen, Pondok Wisata, Penginapan
Remaja, Perkemahan, Wisma/Mess, Asrama Haji, Asrama
dan Pemondokan Mahasiswa/Pelajar
18. World History of Hotel & Restaurant
• The beginning of Hotel and Restaurant established is still
unknown.
• In the early 18 B.C travellers came from a far need to stay over
night.
• The shelter was offered, along with increasing numbers of
traveller, the concept of shelters and changed to inns. Inns
offered housing with room charged.
• In the third century, beside resting and spending the night
after the long journey, travellers also needed food and drinks.
• Under the influence of the Roman Empire, inns began
catering to the pleasure traveler in an effort to encourage
visitors.
19. World History of Hotel &
Restaurant
• The combination of inns and taverns created
concept of hotels.
• Hospitium derived from hospitality, came from
the Latin root meaning Host or Hospice.
• Hospiteium was private homes opened to the
public. In Indonesia it was called as
pasanggrahan.
• Most, unfortunately, Hospiteium had poor
reputations. It sold such attraction such as
gambling and prostitution.
• The name of hospiteium changed to hotels was
established provided accomodation, also foods
and drinks.
20. History of Hotel in Indonesia
• Hotel Des Indes in Harmony (Jl.
Suryopranoto)
• The hotel was built in 1774 owned
by Rainer de Klerk (owner of
Gedung Arsip Nasional)
• The hotel was established in 1
May 1856
• In independent era, Bung Karno
changed the name of Hotel Des
Indes into Hotel Duta Indonesian
(HDI)
21. History of Hotel in
Indonesia
• Hotel Indonesia was the first stars hotel built
by the government of Indonesia in Jakarta.
• It was officialy opened in 5 Agustus 1962 by
President Soekarno to welcome Asian Games
IV on 1962.
• Nowadays, Hotel Indonesia is renovated will
be managed PT. Grand Indonesia owned by
PT Djarum Kudus for the next 30 years.
• It will be called as Hotel Indonesia –
Kempinski and the area named Grand
Indonesia
22. If you are a good Hotelier
You will be
A democrate
An acrobat
And
A doormat
Universitas Sahid 22
23. You should …
Be a diplomat like an
ambassador
Have a social grace like
queen mother
Universitas Sahid 23
24. You should …
Have speed like a concorde Smile like Mr. Bean
Universitas Sahid 24
25. You should have …
Memory as big as a
elephant
Thick skin as a rhinoceros
Universitas Sahid 25
26. You should …
Grooming like a King Be patience as a Saint
Universitas Sahid 26
27. You should …
Have the fitness of a centre
forward
Universitas Sahid 27
28. Hotel Survival Map
The Brain is The Management
The Heart is The Staff
The Nervous System is the Engineering
The Face is the Front Office
and Hotel Image
The Blood is The Guest & clients
The Skin is the Security
The Lungs are the Supervisors
The Kidneys are The Housekeeping
The Stomach is The F&B Dept
Universitas Sahid 28
29. KESIMPULAN
• Hotel dan pariwisata memiliki keterkaitan yang sangat
kuat dimana hotel merupakan bagian dari industri
pariwisata
• Hotel menyediakan penginapan, makan dan minum serta
pelayanan dan fasilitas lain yang dibutuhkan oleh tamu.
• Hotel harus dikelola secara komersial dan dapat digunakan
oleh siapa saja.
• Hotel mulai diperkenalkan sejak abad ke 6.