This document provides an introduction to the hospitality industry. It discusses the objectives of the lesson which are to define terms, discuss the nature and characteristics of the industry, and enumerate its scope. The document explains that hospitality is a fast-growing, multi-billion dollar industry that offers opportunities in lodging, food and beverage, entertainment, recreation, travel, and tourism. It provides examples of entry-level management positions in hotels and restaurants.

1. INTRODUCTION TO THE HOSPITALITY
INDUSTRY
LESSON 1

2. OBJECTIVES
After this lesson, you should be able to:
 Discuss the nature of the hospitality
industry;
 Name the characteristics of the hospitality
industry;
 Enumerate the scope of the hospitality
industry; and;
 Define the terms used in the industry.

3. In an increasingly competitive
employment arena, one must prepare for
and secure strong, definite jobs which lead
to long-term realistic career options and
opportunities.

4. One of the fastest growing sectors of
the economy of our time is the hospitality
industry. The hospitality industry alone is a
multi-billion dollar enterprise. It is exciting,
never boring and offers unlimited
opportunities.

5. THINK ABOUT THIS:
It makes sense to prepare for a job in
which you have numerous opportunities for
advancement, because it will be an
economic advantage for you in the long run.

6. CHARACTERISTICS OF THE
HOSPITALITY INDUSTRY:
 Hospitality businesses are open 365 days a
year and twenty-four hours a day.
 The hospitality industry depends heavily on
shift work (morning shift and afternoon
shift).
 There is a graveyard shift (which usually
starts from 10:00 P.M. and lasts until 6:00
A.M.

7. CHARACTERISTICS OF THE
HOSPITALITY INDUSTRY:
 The hospitality business produce guest
satisfaction which is different from other
business sectors.
 Products of the hospitality business are
intangible and perishable.

8. SCOPE OF THE
HOSPITALITY INDUSTRY
LODGING SEGMENT
> Hotels
> Motels
> Inns
> Resorts
> Pensions
FOOD AND BEVERAGE
SEGMENT
>Restaurants
> Fastfood
> Catering
ENTERTAINMENT AND
RECREATION
> Attractions
> Gaming
> Parks
> Clubs
TRAVEL AND TOURISM
> Transportation
> Travel agencies
> Tour operators

9. CAREER OPPORTUNITIES IN THE
HOSPITALITY INDUSTRY
Until the late 1950s, management
personnel in the hospitality industry were
not formally college educated.
Those interested in hospitality
management typically began their careers
by taking lower-level jobs to learn the
business and eventually worked their way
up through the organization.

10. ENTRY LEVEL MANAGEMENT POSITIONS
The multifaceted nature of the hospitality
industry suggests that the opportunities available
are in a number of different areas.
In hotels, individuals might be given such job
titles as:
 Managers
 Assistant Managers
 Supervisors
 Service Associates

11. In restaurants and similar foodservice
operations, analogous positions might carry such
titles as:
 Managers
 Management Trainee
 Assistant Manager
 Dining Room Manager
 Steward
 Bar Manager
 Banquet Manager
 Service Staff

12. QUALIFICATIONS AND
EMPLOYER ASSESSMENT
 Attitude and Character
 Communication Skills
 Skills and Experiences