This document contains a hospitality assignment submitted by Priyam Tiwari to Mrs. Monica Mam. It includes an acknowledgement, selection of the Park Group of Hotels domestic chain in India and the Park Delhi hotel. It also discusses the guest cycle, amenities provided for different guest types, and an international hotel chain, Starwood hotels. Housekeeping duties and the Fidelio hotel management system are summarized. Bibliography sources and a conclusion are provided at the end.

1. Hospitality Asignment Submitted by:- Priyam Tiwari (J4) Batch Submitted to:- Mrs. Monica Mam

2. Acknowledgement I take this opportunity to thank my trainer Mrs. Monica Mam without whose support and encouragement it would not have been possible . As well I’m thanking my training coordinator , Last but not least I’m thankful to my center and all my friends….

3. Task1p2a

4. Domestic Chain of Hotels I here by selected Park Group of Hotels as a domestic chain of hotels. The Park Group of Hotels is a chain of five luxury hotels in New Delhi, Kolkata, Visakhapatnam, Bangalore and Chennai.In The Park Group of hotels I selected ‘The Park Delhi’.

5. The park group of hotels

6. The Park Group of Hotels The Park hotels in India are luxury hotels. The Park Group of Hotels is a chain of five luxury hotels in New Delhi, Kolkata, Visakhapatnam, Bangalore and Chennai. These premium 'boutique hotels' managed by Apeejay Surendra Hotels have always been known for the excellent services and packages they offer. Therefore it is not surprising to note that they are a destination of choice for both corporate and leisure travelers from all over the world. Equipped with the best facilities,

7. these luxury hotels are perfect examples of luxury combined with elegance and modernity. Be it the decors or the services offered, everything in the Park hotels has been designed keeping style and contemporary tastes in mind. In fact a stay at one of the Park Hotels would be the experience of a lifetime. The Park Hotels in India are a part of Apeejay Surrendra Group. These Five Star luxury park hotels provide perfect dining, good entertainment, memorable stay, recreational activities etc.

8. The Park Hotel DelhiBasic City : Delhi,Location : 15 Parliament street, New Delhi 18 kms from IGI Airport & New Delhi Railway st.,Rooms : 220 7 & Suites .,Situated in the heart of the city of Delhi, stands the majestic Park Hotel, the ideal comfort hub of tourists. From lavishly designed rooms to excellent business amenities, The Park Hotel, Delhi is listed amongst the top 5 star hotels of Delhi. If you are looking for comfort and elegance during your business trip or your leisure tour, then the Park Hotel Delhi is the perfect destination for you.accommodationListed as a five star boutique hotel, the Park is known for its warm hospitality, service and excellent accommodation facilities. Unwind in the well equipped rooms which are quite the heaven of comfort and luxury and are the cozy comfort zones for the tourists. Pick from Luxury, Luxury Premium, Residence rooms and Deluxe and Presidential Suites at the Park Hotel, Delhi – it is truly a class apart when it comes to luxury.

9. Room Facilities:-Individually controlled air conditioning.Private bath/shower,Mini bar satellite televisionTelephones & internet direct calling,Work area,Internet access

10. Dining:-The Park Hotel, Delhi provides an array of different cuisines cooked in its in house restaurants. Savor the exquisite delights in the restaurants of the Park Hotel Delhi. From the Continental to the exotic Indian and the eclectic mix of cocktails, the Park Hotel, Delhi is a class to behold in culinary delights.Agni-Bar cum Discotheque

11. Mist-Espresso Bar and Italian Cuisine

12. Fire-Multi cuisine

13. Aqua-World CuisineBusiness The Mantra, Yantra I and Yantra II are the different halls in the Park Hotel, Delhi. They can together accommodate around 350 people. From audio visual equipments to the secretarial services, The Park Hotel Delhi is the ideal haven for corporate honchos. Enjoy the best of business facilities in the Park Hotel Delhi, the perfect venue for the business tourists. The Terrace and the Aqua Garden are also available for special get together.

14. RecreationAfter a hectic schedule guests can go for some recreation facilities like:Health ClubSalonSwimming PoolGift ShopDiscotheque

15. Other Facilities:-Airport TransfersBabysitting Services FloristCurrency ExchangeGift ShopLaundrySafe Deposit BoxesTaxi ServicesTravel DeskValet Parking

16. City informationDelhi is known for its vintage charm as well as cosmopolitan look. There are a number of tourist attractions in Delhi like the Lotus Temple, Qutab Minar, Jantar Mantar, Mughal Gardens and India Gate. Delhi has still retained its old world charm and medieval aura. Visit the beautiful shopping hubs and taste the exotic cuisine on your tour to Delhi.

17. International hotelStarwood hotel & resorts

18. Starwood hotels & resorts

19. Starwood hotelsStarwood Hotels and Resorts was originally formed by the real estate investment firm Starwood Capital to take advantage of a tax break; at the time the company was known as Starwood Lodging. Initially, Starwood Lodging owned a number of hotels throughout North America, all under different brand names. The Westin Hotel Company was purchased in 1994 from Aoki Corporation of Japan. Starwood acquired the Sheraton, Four Points by Sheraton, and The Luxury Collection brands from ITT Sheraton in 1998.

20. In 1999, Starwood launched their "W" Hotels brand. In September 2005, Starwood announced the launch of aloft, a new hotel brand based on W. aloft Hotels catered toward business travelers. Starwood intends to have 500 aloft hotels worldwide by 2012. In 2005, Starwood purchased the Le Meridian brand, which greatly increased the company's operations in Europe. In 2004, Starwood's founder and CEO Berry Sternlicht stepped down as CEO to focus his attention on his other firm, Starwood Capital. He remained on the Board of Directors until 2005. He was succeeded as CEO by Steven J. Heyer, and Starwood began selling a number of its company-owned hotels, instead focusing on becoming a management company and franchiser for its current and future hotel brands.

21. BrandsSheratonThe Luxury CollectionHybrid BrandsWestinFour Points by Sheraton

22. St. Regis W Hotels Le Meridian Aloft Element by Westin

23. Starwood Preferred GuestPartnerships It has a credit card partnerships with American Express (MBNA Canada Bank partnership replaced by American Express in 2010). Starwood Preferred Guest also has a partnership with 32 affiliated airlines allowing guests to redeem their points for flights under the "SPG Flights" program.According to Starwood Hotels & Resorts' corporate profile, the SPG program has over 41 million members.

24. Member Tiers/LevelsThere are 3 main levels of Starwood Preferred Guest. First, there is the basic level, preferred. Next, there is gold level. Lastly, there is Platinum Level. Also, there is a VIP level. This level is by invitation only. Each level has better perks. They can be found on the SPG Website In addition to obtaining these statuses through hotel nights, all Starwood Vacation Ownership owners are automatically enrolled into the Gold Starwood Preferred Guest Program. Some owners of several weeks(5* Elite Owners)are enrolled into the Platinum Starwood Preferred Guest program.

25. Star PointsStar Points can be used by Starwood Preferred Guest Members(SPG) to redeem free nights at Starwood's hotel properties. In addition, they can be used for merchandise with their partners such as GAP, Westin at Home, Nordstrom and more.

26. Task2P2a

27. Guest Cycle Reservation Arrival Departure Stay

28. My guest type is cvgr (company volume guaranteed volume)

29. ReservationReservation is a first point of contact for any guest. A reservation is comes through.TelephoneFaxE-mailWalk inCRS (central reservation System).

30. Telephone:- Generally we get calls from guest for reservation and it transfer to reservation departmentReservation:- Reservation department make guest’s reservation and note down all the information of the guest .

31. arrivalDepartment help in Arrival:-Housekeeping Reception GRE Bell DeskHouse keeping pre Arrival :- Housekeeping department get the room clean & check everything is working in the room take cares of any special request which the guest has made like extra pillow, bed, soap, etc,.

32. Reception:- The receptionist will greet the guest and ask for his last name and confirm the reservation and give the key to the guest registration is done.GRE (guest relationship executive):- when guest arrive at the hotel guest Relationship Executive welcome to the guest and give welcome drink to the guest.Bell Desk:- Bell boy carry the luggage of the guest and assist them to room.Post Arrival:- After enter in the room the guest front office give a welcome call to the guest and ask to guest they want something or know about anything they can call on a extensions number.

33. StayDepartment help in during stay:-Housekeeping Bell desk G.R.E. Reception Housekeeping:- Housekeeping keeping help in maintain the room on daily basis and taking care of amenities.Bell Desk:- Bell boy during stay supply newspaper to the guest room.GRE:- GRE maintain the reputation with the guest during stay like guest’s birthday, wedding anniversary.Reception:- Reception department responsible for handling messages, complaints, and request of the guest.

34. departureDepartment help in departure:-Bell desk Cashier GREBell Desk:- Bell boy go to the room and collect luggage of the guest and filled an errand card and also had a column which the cashier have to signed once he bill have to settled .Cashier:- Cashier called to mini bar attended after mini bar attended cashier add those charges to the bill and keep bill ready after show the check out cashier give the bill to the guest for sign and cashier send it to company.GRE:- GRE make his feedback form and escorted his to the car.

35. Task-3Amenities supplied by housekeeping Department

36. cvgr:BlanketsTVRestaurantRoom service Laundry serviceRestaurantRoom service Laundry service Shampoo Soap Ice bucket GlassesLaundry bagsPens ShampooBath soapChocolatesWaste baskets

37. FFIT:PillowsBlanketsClockGlassesIce bucketsHangersAshtraysPensLaundry bagsChocolatesHand towelsWaste basketsBathrobeBath soapShampooShoeshine kitBubble bathHair conditionerMini bar Shoeshine kitMakeup mirror

38. GROUPS:PillowsPillow casesSheetsBlanketsPlastic drinking cupsTraysHangersWaste basketsPensBath soapShampooChocolatesMakeup mirror

39. Different Amenities Supplied For VIP’s:

41. House Keeping

42. House keeping cycle

43. Housekeeping Department considered to be the backbone of a hotel:As far as housekeeping is concerned, it is the backbone of a hotel. The housekeeping department is responsible for the upkeep and maintenance of the entire hotel. One of the first impressions a guest forms when he walks into a hotel is a reflection on the housekeeping department - how clean, spic-’n-span and well maintained the surroundings are.

44. No hotel can function without this department because it oversees everything from guest rooms, public areas, laundry, how clean, spic-’n-span and well maintained the surroundings are. No hotel can function without this department because it oversees everything from guest rooms, public areas, laundry, linen, horticulture and flower arrangement, and maintenance housekeeping machinery which is now becoming increasingly high-tech.

45. Reservation ProcessFidelio includes the various types of reservation. Eg: Individual, company, group, airlines, travel agents, etc.Waitlist reservations are done.Availabilities are displayed by room types.Manual and automatic rate assignment.Ability to form a standard confirmation letter and automatic printing of the same.

46. Automatic transfer of charges to another room or account.Other aspects of reservation such as search of guest by membership code by corporate ID, etc,.Multiple reservation for the same guest.Creates multiple traces for a guest Ability to print messages in multiple languages.

47. Fidelio Hotel Management System Fidelio Hotel Management System is an integrated system.Benefits:It is an eco friendly as it reduces paper. Eliminates filling and storage cost.Hotels connected with this system will be seen by potential bookers around the world 24hours a day.Can offer negotiated rates that are only visible to corporate customers normal public rates will be available to everyone automatically.

48. Offers connectivity to all Global Distribution Systems (GDS), with a private label service if required.Reservation can be delivered by Fax, E-mail and an interference is also provided so that the reservations detail sent from Fidelio do not have to be entered manually.The 2-way Interface will be able to update what rates and rooms customer wants available in this system automatically from Front Office.

49. Disadvantages:It’s maintenance is also expensive as compared to other systems.If proper locking is not done anybody can access guestprofile in front office and hence guest information can be easily altered or erased.Locator information of the guest gets deleted automatically after a particular time.During night auditing for 2 hrs the terminals are shut down thus check-in and check-out during the period can’t be taken through computers.The color coding in the floor plan is not prominent as shading causes confusion.

50. Bibliography Frankfinn FacultyModuleFriendswww.google.comwww.wikipedia.comwww.hotels.comwww.parkhotelgroup.comhttp://www.indfy.com/hotel-chains-of-india/park-group-of-hotels/www.starwoodhotels.com

51. ConclusionI hereby declare that the above information is correct and up to my knowledge.