This Slide is designed for students for understanding term Hospitality, Correlating it with Service Sector, knowing the History of Hospitality, Understanding its development etc...
A short preparation to explain the various types of hotels, their special features, the needs that they fulfill, and the kind of customers/guests who would prefer each type.
The presentation is aimed at providing an insight into the evolution and growth of the hospitality industry in India and other parts of the world in both ancient and modern era with an emphasis on travel and tourism.
Unit Topics:
Hospitality and Tourism
The nature of tourism services
Major categories of tourism product and services
Industry Terminology
Tourism Organizations
Learning Objectives:
Define the basics and purposes the nature of travel and tourism and the sectors of the modern visitor economy it supports
According to the World Travel & Tourism Council, the Travel and Tourism industry is currently among the largest and fastest-growing industries worldwide, forecasted to support 328 million jobs, or 10% of the workforce, by 2022.
Emerging markets - including the Middle East, Africa, Asia and the Pacific – are the new tourist destinations that are increasingly drawing crowds.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Hospitality industry—its origin and growth.
Travel and tourism—their evolution, importance, and related industries.
Evolution and growth of the hotel industry in the world and in India
A short preparation to explain the various types of hotels, their special features, the needs that they fulfill, and the kind of customers/guests who would prefer each type.
The presentation is aimed at providing an insight into the evolution and growth of the hospitality industry in India and other parts of the world in both ancient and modern era with an emphasis on travel and tourism.
Unit Topics:
Hospitality and Tourism
The nature of tourism services
Major categories of tourism product and services
Industry Terminology
Tourism Organizations
Learning Objectives:
Define the basics and purposes the nature of travel and tourism and the sectors of the modern visitor economy it supports
According to the World Travel & Tourism Council, the Travel and Tourism industry is currently among the largest and fastest-growing industries worldwide, forecasted to support 328 million jobs, or 10% of the workforce, by 2022.
Emerging markets - including the Middle East, Africa, Asia and the Pacific – are the new tourist destinations that are increasingly drawing crowds.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Hospitality industry—its origin and growth.
Travel and tourism—their evolution, importance, and related industries.
Evolution and growth of the hotel industry in the world and in India
A brief research on Rise of Indian Hotel Industry, from ancient times to Modern era and the impact of COVID-19 on Indian Hospitality Sector. It includes statistics and Data Analysis of Current Scenario plus some assumption of Post Covid Hotel operations. I worked very hard to make this presentation for my college project but guess have made it on a wrong topic. That's why i am posting it here. Hope it will help someone, someday...
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
2. WHAT IS HOSPITALITY
• A Friendly and generous behavior towards visitors and guest, intend to make them feel
welcome.
• Hospitality is taking care of guest and anticipating there needs.
• Hospitality is related with the business of entertaining clients, conference, delegates and
other official visitors.
• Service of Food and Beverage is integrated part of Hospitality.
3. ETYMOLOGY
Hospitality word is derived from Latin word “HOSPES” which means Strangers.
HOSPES HOSPITAL HOSPITALITY
(Stranger or Guest) (Guest / Strangers Chamber for Lodging) (Welcoming and Offering
Services)
(Shelters for Strangers) (like-lodging, Food, Transport
etc.)
4. SERVICE INDUSTRY AND HOSPITALITY
• Every industry today is known either for there Products or Services.
• Products are something that is produced in a large quantity so that it can be sold.
• Services involved offering Information, help, assistance, advice, consultancy etc. in
exchange of Payment.
• Today industries that are into Production of tangible goods, are also engaged in
providing services for there Customers or Client after selling of there Products.
• There are many such industries which produce intangible products such as Services - in
Hotels, Tourism, Railways, Car Rental, Airlines, Cruise Liner, Telecommunication,
Banking, Postal Services etc. which comprises Service Industry.
• Of these, Hotels, Tourism, Railway, Airlines, Cruise Liners, QSR (Quick Service
Restaurants) etc. offering Services with Hospitality.
5. HOTELS COMMONLY REFERS TO
HOSPITALITY INDUSTRY
• Hotel Industry is the largest sector of Service Industry offering the true essence or
concept of Hospitality, thus Hotel Industry is commonly refers to Hospitality Industry.
• Most of the concepts of services in Hotels are directed by the ethics of Hospitality and
the guest are handled with extreme care.
6. HISTORY OF HOTEL INDUSTRY (WORLDWIDE)
• One of the oldest Commercial Industry in the world.
• In early days, traders, explorers, pilgrims etc. travel for sake of Food, Business, Peace,
God… they needed a break in there journey and also requires food and a shelter to rest.
These Travellers were initially considered as Strangers / Musafir.
• Earlier the Head of a village or town are only Host who offers Food, Shelter for Strangers
and there Horses or horse driven carriages.
• Slowly Slowly it takes a shape of a formal lodging and food service business.
• 6th Century BC…. “Inn” were into existence and are considered as foundation of Hotel
Industry. Several other formats of similar lodging houses in old days were- Taverns,
Chalets, Caravanserai, Sarai, Dharamshala etc…
7. Caravenserai in Karaj,
Iran
Caravan : a group of traders
travelling on Silk Route,
mainly in Desserts area…
Chalet in Switzerland
A Road Side Inn
8. The Cott Inn at Cott, Dartington, Devon, UK dates from 1320
9. OLD FORMATS OF LODGING
• INN----- FOR NOBILITY AND CLERGY (ENGLAND)
• TAVERNS--- FOR COMMON MAN (ENGLAND)
• CHALETS--- BY ARISTOCRACY (SWITZERLAND)
• CHURCHES & MONASTERIES ---(SPREAD IN VARIOUS EUROPION COUNTRIES LIKE-
FRANCE)
• CARAVANSERAI --- (SPREAD FROM IRAN, ESP. ON SILK ROUTE)
• SARAI --- INITIATED BY MUGHALS, INSPIRED BY CARAVANSERAI
• DHARAMSHALAS--- OLD HINDU LODGING
• HOTELLERIES--- FINE LODGING ESTABLISHMENT IN FRANCE
• CABARETS---- LESS PRETENTIOUS HOUSES IN FRANCE
• INN / COFFEE HOUSE --- IN AMERICA
10. DEVELOPMENT IN HOTELS
• Initially the Food and lodging were provided depending whatever means are available with
host.
• Later on with increase in frequency of travelling, Host came to know what Food, Drinks,
Entertainment a strangers / travelers are looking for…
• This initiate the concept of Services over and above Food and Shelter.
• Food lovers from Italy, France contribute the culture of Organized Kitchen, Fine dining and
Banquets.
• During Colonial Periods, British, French, Portuguese, Dutch spreads there culture, foods, life
style throughout the world where ever they develop there colonies, thus encourage Hotel
Industry worldwide with different Food Menu, Accommodation style, Dining Style, Banquet
formats and Luxuries for Guest who stay in Hotels, like – Swimming Pool, Bar, Pubs, Casino
etc…
11. CONTD… DEVELOPMENT IN HOTELS
• The word ‘Hotel’ was used in England in about 1760.
• Modern hotel industry starts with opening of CITY HOTEL in New York in 1794. It was start of
real growth in Modern Hotel Industry.
• In1897 Kempenski started there first hotel in Berlin, Germany by name of HOTEL BETRIEBS
AKTI ENGE SELL SCHAFT* … Today, there are 76 five star hotels under the Brand
Kempenski spread in 31 countries.
• In 1908, STATLER’S HOTEL, Buffalo, New York come up with a concept which focuses on
Business Travelers segment.
• Emergence of Hotel Chain by name of “The Statler”
• 1925 Hilton started its Hotel in Dallas, USA
*Pronunciation…. Hotel-be-trib Ek-ti En-Ge Shell Shaft
12. HISTORY / DEVELOPMENT OF THE HOTEL
INDUSTRY
IN
INDIA
• Dharamshala, Sarai, Chaupal of Panchayat, Choultrys, temples, Religious places are some of the
early lodging formats. Such places were provided by Rich Peoples, Rajas, Zamindaar, Sarpanch
of Villages, Mahant of Temples.
• Under ethics of “Atithi Devo Bhava”, the food and shelters are offered free.
• Musafirkhana and Sarai were developed uring Mughals.
• With entry of British in India, Sarai started converting into Inn and Hotels.
• In 1840 ‘PALLANJEE PESTONJEE’ started first Luxury Hotel in Bombay, followed by Aukland
Hotel, Calcutta(1843), Esplande Hotel, Calcutta (1871), and Taj Mahal Hotel Bombay (1903) by
Jamshet ji Nusserwanji Tata. Taj Hotel Bombay was the first hotel of international standard and
Repute, built by an Indian for Indians.
13. DEVELOPMENT OF HOTEL INDUSTRY IN
INDIA
• Before year 2000, the Hotels in India remain concentrated to few Destinations only.
• The major metropolitan cities of India, like- Mumbai, Delhi, Chennai. Bengaluru, Pune,
Kolkata, Hyderabad, Ahembadabad and Gurgaon which cater Business, Leisure and MICE
segment, are the few cities of India where only one can see the Developed Hotel Industry.
• Rest of the Tourist destination, the Business are largely depends on Leisure Travelers and
the seasons.
• Since 2003 onward Hotel spreads gradually to numerous small cities of India in a very
organized form and most of them are now a part of big Brands… With increase in
Commerce, Industrialization, and excellent Transportation, an emerging Business Travelers
and MICE giving a good amount of Revenue to Hotel Industry.
14. FHRAI
• FEDERATION OF HOTEL & RESTAURANT ASSOCIATION OF INDIA
• FHRAI provides an interface between the Hospitality Industry, Political Leadership,
Academics, International Association and other Stake Holders.
• FHRAI is committed to promote and protect the interests of Hospitality Industry, by
actively seeking better privileges and more concessions for the Industry.
