About hospitality sector Trends and issue sin hospitality sector

2. The word hospitality comes from the Latin hospes ,which came
from the word hostis, which originally meant "to have power."
Hospitality is about people welcoming other people into their
homes or other places where they work or spend their time.
Hospitality is the relationship between a guest and a host, wherein
the host receives the guest with goodwill, including the reception
and entertainment of guests, visitors, or strangers.

3. The hospitality industry covers a wide
range of organizations offering food
service and accommodation. The
hospitality industry is divided into
sectors according to the skill-sets
required for the work involved. Sectors
include accommodation, food and
beverage, meeting and events, gaming,
entertainment and recreation, tourism
services, and visitor information.
Prior to the global pandemic beat, the
industry was one of the key portions
driving the growth services sector in the
Indian economy.

4. Hospitality Industry
Transportation Attractions Travel agents Tour
operators
Accommodation
and catering

5. Accommodation includes:
Hotels
Motels
Guest houses
Resorts
Apartments
Camps
House boats
Hostels
Catering facilities include:
Hotels
Local Restaurants
Cafeterias
Roadside joints
Retail outlets serving food and Beverages

7. The major players in hotel industry in India are:
OYO
Marriott International
InterContinental
Wyndham
Radisson
Accor Hotels
Lemon tree
Brigade Hospitality Services Limited
Pride Hotels
Four Seasons Hotels Inc
Taj Hotels Palaces Resorts Safaris
EIH Ltd

8. Airline companies
Railways
Car rentals
Cruise services

10. Theme parks
Natural attraction including scenic locations
Cultural attraction
Educational attraction
Monuments
Events and Medical
Nightclubs
Bars

12. •Independent travel agents and online businesses.
•Travel agents sell associated products such as:
Insurance
Car hire
Currency exchange

13. Offer customized tours including travel, accommodation and sightseeing

15. TRENDS IN THE TOURISM INDUSTRY IN INDIATRENDS IN THE TOURISM INDUSTRY IN INDIA
• Safety and hygiene
• Contactless payments
• Enhance food and beverages delivery at
home.
• Mobile check in service
• Smart hotels
Hotels

16. • Over 70 per cent of air tickets are now being
booked online in the country.
• Several online travel & tour operators have
emerged in India and are customized options
to consumers.
Online travel
operators
• The widespread practice of Ayurveda, yoga,
siddha and naturopathy complemented with
nation’s spiritual philosophy makes India a
famous wellness destination
Wellness tourism
• Government of India has estimated that India would
emerge with a market size of 1.2 million cruise
visitors by 2030-31. The Government is planning to
set up five cruise terminals in the country and
increase cruise ships to 1,000.
• Zen cruises launched its premiere cruise line, Jalesh
Cruises, and started its cruise service in India in
April 2019.
Cruises

17. • Owing to India’s enormous geo-physical diversity, it has
progressed well over the years. Moreover, the
Government has recognized Adventure tourism as a
niche tourism product to attract tourists with specific
interest.
• Part of India’s tourism policy, almost every state has
definite programme to identify & promote Adventure
tourism
Adventure
• Ministry of Tourism launched DekhoApnaDesh webinar
in April 2020 to provide information on the many
destinations and expanse of the culture and heritage of
Incredible India.
• Webinar is available in the public domain along with
Ministry’s social media handles- Incredible India on
Instagram and Facebook. Till July 20, 2020, 42 webinars
were conducted under the series.
DekhoApnaDesh
Webinar
• Growth in low-cost airlines is expected to lower
tourism cost and increase domestic spending on
tourism. Low-cost flights under Ude Desh ka Aam
Naagrik (UDAN) scheme are expected to connect
underserved regions in the country and promote
domestic tourism
Low-cost airlines

18. Service
issues
Skilled labour
shortage, staff
turnover and
irregular
working hours
Booking and
revenue
challenges.
Seasonality of
the hospitality
industry
Continued
technological
changes and
regular
innovation

19. Booking and revenue challenges.
Today guests have several options to choose from, which has
forced managers to up their marketing and advertising. This created
revenue challenges where if managers are unable to keep up with their
competitors, they risk losing loyal customers and share of the local
business.
Increasing cost and decreasing revenue come up as one
of the key management issue in the hospitality sector
Skilled labour shortage, staff turnover and irregular working hours
High turnover and increasing competition have only added flame to the
issue of the skilled labour shortage in hospitality industry because
customer except a lot more nowadays, employees in hospitality industry
are forced to deal with long and irregular working hours.

20.  Seasonality of the hospitality industry
 Everyone is required to make the most during peak season.
 Managers are also charged with the responsibility of keeping up
with the ongoing changes in booking and pricing
 More staff and resources are required.
The percentage drop heavily during the lean season making it
difficult for managers to ensure profitability.
 Continued technological changes and regular innovation
Hotel guests are more tech-savvy then ever. When they choose to
stay in one hotel over the other, they expect to find free Wi-Fi, flat screen
TVs, USB ports and so on.
Hotels and other businesses in the hospitality industry are relying
heavily on technology to streamline their services. Keeping up with the
technology is one of the major issue faced by hotel managers.

21. The Ministry has set up Hospitality
Development & Promotion Board to
monitor and facilitate hotel project
clearances/approvals.