Performing an Audit and Audit Checklist
7
Performing an Audit
(gathering objective
evidence)
& Audit Checklist
1
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
AUDITS
 Audits are expensive
 Audits must be well managed
 Audits must not be carried out ‘by
surprise’
 Always agree mutually convenient
dates well in advance
Performing an Audit and Audit Checklist
7
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
TYPICAL TIMEALLOCATION
Four Phases
40%
PREPARATION
10%
FOLLOW
10%
REPORT 4
0
4
%
0
%
PERFORMANCE
Performing an Audit and Audit Checklist
7
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
Performing an Audit and Audit Checklist
7
• Reviewing documents
• Looking at records
• Interviewing people at all
levels
• Observing practices and
physical environment
How do auditor find evidence ?
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
4
Performing an Audit and Audit Checklist
7
Checklist Format
 Leave space for notes
 Allow space for time control and
recording
 Reference the requirements of a
u
d
i
t
criteria
 Reference the control documents
 Reference verifying documents (records)
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
5
Performing an Audit and Audit Checklist
7
Checklists should:
 Be specific for a given EMS.
 Be prepared using EMS
documentation.
 Be clear about evaluation
criteria.
 Note documents to review.
 Identify records to sample (and
sample size).
 Identify key people to interview.
 Include some key questions for
interviews.
 Note physical evidence you
expect to see.
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
6
Checklists should NOT:
• Narrow the vision or limit
evaluation.
• Obstruct communication.
• Be too strict or constraining.
• Be a script of exact questions.
• Restrict auditor’s inquiry.
• Be yes/no lists.
• Be completely generic.
Performing an Audit and Audit Checklist
7
What documents should be reviewed for
Document review?
 Environmen
tal manual
Procedures
 W o r k instructions
 O t h e r documents
Records
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
7
Performing an Audit and Audit Checklist
7
 Posted Procedures
 Actual Operations
 Emissions Points
 Operating Logs
 Instruments with Process
Measurements
 Alarms
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
8
 Cleanliness & Organization
 Communications Postings
 Awareness Reminders
 Calibration Tags
 Warning Signs
Observations
 Keep observing the physical evidence:
• aspects
• equipment, instruments
• conditions, operational control
Observation – What to Look for
Performing an Audit and Audit Checklist
7
 production line, or wherever
environmental aspects are
generated;
 waste management;
 wastewater system, including
treatment and discharge;
 air pollution: check the
controls, not necessarily
climbing smokestacks;
 fences and borders - can you
hear the organizations noise
there?;
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
9
Observation!
 talk to people on the field - if
you can hear them!;
 wear proper clothes and
safety equipment's - be
prepared to get dirty
sometimes!
 Look for environmental
aspects, operational
controls, potential
emergencies, spills,
monitoring equipment's…
 Ask what the dials and
meters are indicating about
operational control and
measures.
Performing an Audit and Audit Checklist
7
Spell out 3 types of approach for Auditing
 Aspect based approach
 Process based approach
 System based approach
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
10
Performing an Audit and Audit Checklist
7
Follow Audit Trails
As you audit you will find
interesting opportunities for
follow-up (audit trails).
Pick promising audit trails:
Follow itthrough
Interact withteam
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
11
Performing an Audit and Audit Checklist
7
Interview Top Management
Obtain evidence of leadership and commitment
 Observe attendance and interest in opening, closing and
feedback meetings
 Review documents:
Environmental policy
Objectives
Management reviews records
 Interview members of top management:
Do they know “their” system?
Do they monitor, analyse data, draw conclusions, define actions?
 Interview personnel at other levels:
Do they understand what top management is trying to communicate?
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
12
Performing an Audit and Audit Checklist
7
Always take notes
Explain the need to taken
o
te
s
to auditee
 M a k e yournotes:
• Comprehensive
• Accurate
• Precise
• Legible
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
13
Performing an Audit and Audit Checklist
7
Time management
 T i m e is always short
 P l a n well
 D o not allow your audit to g
e
t
side-tracked
 D o not dig too much (beware
false audit trails)
 D o not focus on trivia
Remember an audit is
a sampling
MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
14

Performing an Audit (gathering objective evidence) & Audit Checklist

  • 1.
    Performing an Auditand Audit Checklist 7 Performing an Audit (gathering objective evidence) & Audit Checklist 1 MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
  • 2.
    AUDITS  Audits areexpensive  Audits must be well managed  Audits must not be carried out ‘by surprise’  Always agree mutually convenient dates well in advance Performing an Audit and Audit Checklist 7 MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
  • 3.
    TYPICAL TIMEALLOCATION Four Phases 40% PREPARATION 10% FOLLOW 10% REPORT4 0 4 % 0 % PERFORMANCE Performing an Audit and Audit Checklist 7 MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING
  • 4.
    Performing an Auditand Audit Checklist 7 • Reviewing documents • Looking at records • Interviewing people at all levels • Observing practices and physical environment How do auditor find evidence ? MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 4
  • 5.
    Performing an Auditand Audit Checklist 7 Checklist Format  Leave space for notes  Allow space for time control and recording  Reference the requirements of a u d i t criteria  Reference the control documents  Reference verifying documents (records) MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 5
  • 6.
    Performing an Auditand Audit Checklist 7 Checklists should:  Be specific for a given EMS.  Be prepared using EMS documentation.  Be clear about evaluation criteria.  Note documents to review.  Identify records to sample (and sample size).  Identify key people to interview.  Include some key questions for interviews.  Note physical evidence you expect to see. MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 6 Checklists should NOT: • Narrow the vision or limit evaluation. • Obstruct communication. • Be too strict or constraining. • Be a script of exact questions. • Restrict auditor’s inquiry. • Be yes/no lists. • Be completely generic.
  • 7.
    Performing an Auditand Audit Checklist 7 What documents should be reviewed for Document review?  Environmen tal manual Procedures  W o r k instructions  O t h e r documents Records MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 7
  • 8.
    Performing an Auditand Audit Checklist 7  Posted Procedures  Actual Operations  Emissions Points  Operating Logs  Instruments with Process Measurements  Alarms MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 8  Cleanliness & Organization  Communications Postings  Awareness Reminders  Calibration Tags  Warning Signs Observations  Keep observing the physical evidence: • aspects • equipment, instruments • conditions, operational control Observation – What to Look for
  • 9.
    Performing an Auditand Audit Checklist 7  production line, or wherever environmental aspects are generated;  waste management;  wastewater system, including treatment and discharge;  air pollution: check the controls, not necessarily climbing smokestacks;  fences and borders - can you hear the organizations noise there?; MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 9 Observation!  talk to people on the field - if you can hear them!;  wear proper clothes and safety equipment's - be prepared to get dirty sometimes!  Look for environmental aspects, operational controls, potential emergencies, spills, monitoring equipment's…  Ask what the dials and meters are indicating about operational control and measures.
  • 10.
    Performing an Auditand Audit Checklist 7 Spell out 3 types of approach for Auditing  Aspect based approach  Process based approach  System based approach MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 10
  • 11.
    Performing an Auditand Audit Checklist 7 Follow Audit Trails As you audit you will find interesting opportunities for follow-up (audit trails). Pick promising audit trails: Follow itthrough Interact withteam MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 11
  • 12.
    Performing an Auditand Audit Checklist 7 Interview Top Management Obtain evidence of leadership and commitment  Observe attendance and interest in opening, closing and feedback meetings  Review documents: Environmental policy Objectives Management reviews records  Interview members of top management: Do they know “their” system? Do they monitor, analyse data, draw conclusions, define actions?  Interview personnel at other levels: Do they understand what top management is trying to communicate? MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 12
  • 13.
    Performing an Auditand Audit Checklist 7 Always take notes Explain the need to taken o te s to auditee  M a k e yournotes: • Comprehensive • Accurate • Precise • Legible MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 13
  • 14.
    Performing an Auditand Audit Checklist 7 Time management  T i m e is always short  P l a n well  D o not allow your audit to g e t side-tracked  D o not dig too much (beware false audit trails)  D o not focus on trivia Remember an audit is a sampling MMC/INTAS ISO 14001:2015 EMS INTERNAL AUDITOR TRAINING 14