The document provides tips for developing strong people skills. It discusses the importance of listening to understand others, asking insightful questions, being positive and motivating, handling conflicts constructively, trusting others, and focusing on self-improvement over trying to change others. Mastering these skills can inspire productive collaboration.
Conquering The Common Fears That Burden Agile TeamsIonut Grecu
In this presentation I looked at how fears come in the way of a successful Agile transformation, constricting thinking and pinching choices.
The presentation was held on the 23th of April 2016 during the Codecamp conference.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
This presentation will support the webinar and covers;
What is a baseline and why is it important?
Baseline questions
What to look for and take note of
Common errors when establishing/interpreting a baseline
Techniques for building rapport
Mirroring, understanding, sharing experiences
How to conduct conversational style interviews
Building rapport across cultures
How to ensure you come across as sincere
Exercises for developing and improving skills
Using neuroscience to make feedback work & feel betterAlex Clapson
In work cultures where asking is the norm, givers can ask permission to give explicit feedback; receivers can understand the giver’s intent; & both can enjoy more accurate feedback, fewer perceived threats, & stronger learning.
We all need to become get comfortable with the uncomfortable, for the sake of personal & organizational growth.
Conquering The Common Fears That Burden Agile TeamsIonut Grecu
In this presentation I looked at how fears come in the way of a successful Agile transformation, constricting thinking and pinching choices.
The presentation was held on the 23th of April 2016 during the Codecamp conference.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
This presentation will support the webinar and covers;
What is a baseline and why is it important?
Baseline questions
What to look for and take note of
Common errors when establishing/interpreting a baseline
Techniques for building rapport
Mirroring, understanding, sharing experiences
How to conduct conversational style interviews
Building rapport across cultures
How to ensure you come across as sincere
Exercises for developing and improving skills
Using neuroscience to make feedback work & feel betterAlex Clapson
In work cultures where asking is the norm, givers can ask permission to give explicit feedback; receivers can understand the giver’s intent; & both can enjoy more accurate feedback, fewer perceived threats, & stronger learning.
We all need to become get comfortable with the uncomfortable, for the sake of personal & organizational growth.
Attaining Justice often means influencing others to change what they do. But what if it's your boss, or don't want to listen? Positively influencing others is about using your personal power to engage others, make a difference, and sustain and even build the relationship you have.
Difficult Conversations is based on the book Difficult Conversation and is a methodology of how to engage anyone successfully through a difficult conversation. It is a method I work with in instructing clients how to work with those that they have typically been challenged with. It works as well in your personal life as it does your work life.
Knowing how and when to be empathetic helps us be more successful in our professional and personal life. David Swink, SI's Chief Creative Officer, shares how to overcome roadblocks to being empathetic.
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...Michael Lee
Using rapport building techniques is important in every industry. This skill does not only give you an air of friendliness, but also the means to negotiate your way through almost anything. This presentation reveals 3 powerful techniques to easily build rapport in no time flat.
This ppt is all about how one can be successful in his management career by following 3 basic principles. This is how to be the one minute manager can be successful in career compare to others. Use these simple rules in managerial career to be an effective and successful manager. This book is by Dr. Kenneth Blanchard and Dr. Spencer Johnson. This will tell you how one minute goal setting, one minute praising, one minute reprimand will help you to be a successful manager or effective manger in life.
Empathy in leadership : how will it serve the leaders and the team?
Much has been talked about the need for leaders to have empathy. At the same time, the conversation of how to develop empathy and on whether empathy can be learned or not has surfaced too.
Before we go into how empathy can be developed, let's take a look at how empathy helps leaders to be more effective with their team and what to be cautious on ie on how empathy can go wrong.
Yes, you read that right. It CAN go wrong, if it's not exercised with other EQ competencies and it can lead to burnout.
I believe this has been one of the major reasons why some leaders are very cautious or even reluctant about exercising empathy with their team.
Let me know what do you think.
Authentic influencing is about creating results by going knowing and using your own values within the influencing framework. It is also about easy to use tools that can be used in any given influencing situation.
This is a Training PowerPoint I created for effective telephone skills. I created this document in an Advanced Public Speaking course focused on training.
Attaining Justice often means influencing others to change what they do. But what if it's your boss, or don't want to listen? Positively influencing others is about using your personal power to engage others, make a difference, and sustain and even build the relationship you have.
Difficult Conversations is based on the book Difficult Conversation and is a methodology of how to engage anyone successfully through a difficult conversation. It is a method I work with in instructing clients how to work with those that they have typically been challenged with. It works as well in your personal life as it does your work life.
Knowing how and when to be empathetic helps us be more successful in our professional and personal life. David Swink, SI's Chief Creative Officer, shares how to overcome roadblocks to being empathetic.
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...Michael Lee
Using rapport building techniques is important in every industry. This skill does not only give you an air of friendliness, but also the means to negotiate your way through almost anything. This presentation reveals 3 powerful techniques to easily build rapport in no time flat.
This ppt is all about how one can be successful in his management career by following 3 basic principles. This is how to be the one minute manager can be successful in career compare to others. Use these simple rules in managerial career to be an effective and successful manager. This book is by Dr. Kenneth Blanchard and Dr. Spencer Johnson. This will tell you how one minute goal setting, one minute praising, one minute reprimand will help you to be a successful manager or effective manger in life.
Empathy in leadership : how will it serve the leaders and the team?
Much has been talked about the need for leaders to have empathy. At the same time, the conversation of how to develop empathy and on whether empathy can be learned or not has surfaced too.
Before we go into how empathy can be developed, let's take a look at how empathy helps leaders to be more effective with their team and what to be cautious on ie on how empathy can go wrong.
Yes, you read that right. It CAN go wrong, if it's not exercised with other EQ competencies and it can lead to burnout.
I believe this has been one of the major reasons why some leaders are very cautious or even reluctant about exercising empathy with their team.
Let me know what do you think.
Authentic influencing is about creating results by going knowing and using your own values within the influencing framework. It is also about easy to use tools that can be used in any given influencing situation.
This is a Training PowerPoint I created for effective telephone skills. I created this document in an Advanced Public Speaking course focused on training.
Introduction to SharePoint Information ArchitectureGregory Zelfond
SharePoint Information Architecture is the art and science of organizing and labeling the content (documents, data, sites) to support findability and usability
Some slides on people management: why managing people in the software development lifecycle, how to manage people and how to choose team members of a project.
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
Our Founder, Roy Larson spoke on the topic of "Bringing out the Best in People" and how this can increase production, and efficiency in your jobs. Our consultants apply this to their relationships with developers, stakeholders, clients, etc. to be a catalyst in projects and your organizations everyday performance.
Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.[1] Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.
All of us want to be high potential, yet few of us have any idea how. Read on if you want ideas to help you chart your journey through your organization. And if you like it--please share it!
How to Influence OthersPresented by Argu, Taylor, A.docxwellesleyterresa
How to Influence Others
Presented by: Argu, Taylor,
Ahmd, and Joshua
1
Good Morning Everyone!
My name Taylor and these are my colleagues Ahmd, Argu, and Josh… and today we’ll be presenting on How to Influence Others.
To give you a background on how we chose this topic, we started to imagine life after college, work, and although we
go to college to learn the basics of business, business is more than just knowing how to set up an income statement,
how to calculate the weighted average cost of capital, or understanding the current economic and political state of
The global economy… we need to know the skills of how to conduct business… which boils down to influence… how
our thoughts, ideas, and opinions are going to impact the people around us... our customers, coworkers, bosses, and
investors in the future.
Learning Objectives
Enhance one’s ability to influence using emotion, charisma, and vulnerability
Become more confident with using logic, emotion, and cooperative appeals
2
The learning objectives of this workshop include:
Gain understanding of the differences between influence and manipulation
Enhance one’s ability to influence through connection using emotion, charisma, and vulnerability
Acknowledge positive influencers in your life and how they have affected you as a person
Follow the Cialdini technique of pre-suasion through a step-by-step process
Make a connection between emotional intelligence and influence
Become more confident with using logic, emotion, and cooperative appeals
Practice the five simple steps to win people over instantly
So let’s jump right in and get started with Influence vs. Manipulation...
Influence v. Manipulation
3
I want to pose a question to the class… in your own words, what differentiates
influence from manipulation?
Could I get two volunteers to share their thoughts?
People often use influence and manipulation interchangeably as at the end of the
day, both words basically mean getting someone to do something you want them
to do. However, these two words have different connotations.
In our interviews and online questionnaire, we posed the question of “what is one thing you would like to find out more about influencing others?”
We received numerous responses such as, “Is the result of influencing more of a positive or negative aspect?”, “Do
people know if I’m manipulating them or influencing them?”, “How to be a positive influencer”, and “Knowing the tools
and methods available in order to positively influence another.”
Which is why we’re training on positive influence today, and clarifying the difference between manipulation
and influence first.
How to Enhance your Ability to Influence: this is my part
4
Connect with People Emotionally: this too
The ability to control the emotions of others helps in influencing them. The first step in achieving this is engaging others in conversation.
5
When a person can ...
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Interpersonal Skills".
Material for PGPSE participants of AFTERSCHOOOL CENTRE FOR SOCIAL ENTREPRENEURSHIP. PGPSE is an entrepreneurship oriented programme, open for all, free for all.
Have you ever wondered why some companies always stay small? Many times, I have seen private companies grow to around US$50 million in sales and pretty much stop there. I have a feeling one of the reasons is the CEO does not know how to work with managers under him. He likes to make all the decisions and will not delegate decision-making to his managers. This tends to stop growth at that US$50 million level. A few years ago, I prepared a presentation on this problem titled CEO PRIDE. I think it is still important today, so I uploaded it into SLIDESHARE. I talk about using the advantages of pride and avoiding the disadvantages. Have a look at it. If you have any comments on it, drop me a note.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
2. Showing a degree of Respect
Inspires Productive Atmosphere
Handling conflict Situation
Listening with intent to understand.
Asking insightful questions.
Being motivating and inspiring.
3. We would like you to make this distinction
between two kinds of listening:
1. Listening with intent to understand
2. Listening with an intent to reply
4. Most people don’t really listen:
when they are “listening “they are, really just waiting their
turn to speak. They are not absorbing the others message:
they are mentally preparing their response.
Good people skills mean that you listen with intent to
understand.
That means listening and NOT interrupting, not drifting
off, but paying full attention to the others message.
Good listening has three major benefits
1. You learn more about the other persons wants, desires
and fears
2. You show respect to the other
3. You can’t say the wrong thing, if you are listening
“Listen more often, with intent to understand.”
5. Listening will not be enough on its own.
Good listening will inspire questions about
what the other person has said.
In order to understand you must become a
good questioner.
Questions can be used in two main ways:
1. As a means of gathering more information.
2. As a means of gentle persuasion.
6. As a means of gathering more information, use this phrase
“When you say, BLANK, what specifically do you mean?
As a means of persuasion you might ask questions in the form of:
“I understand what you mean, but what would you see as the possible
long range problems associated with doing that?”
To persuade and to gather more information, develop your questioning
skills.
7. Nobody likes a grump.
Nobody wants to work with a person who is
pessimistic, cynical and down.
Good people skills involves resisting the
temptation to submit to the bad news.
Good people skills includes keeping the mood
strong in spite of the gloom.
8. In essence, being a positive motivator boils down
to just one thing:
That means being able to
“Talk convincingly about WHY the future WILL BE better than the
present.”
If you learn to come up with a convincing reason to support the idea
that the future will be better than the present, then, to that degree
you will inspire confidence in others.
To the degree to which you cannot do that, is the degree to which
you will fail to inspire confidence.
“Train yourself to talk convincingly about WHY the future will be
better than the present.”
9. Handling conflict situations is a delicate and important
people management skill to master.
This skill resolves down to three basic abilities:
1. The ability to criticize the others behavior (claiming
bad behavior) without criticizing and attacking the
character of the person ( NOT claiming he is of bad
character)
2. The ability to suggest ways out of the conflict that
is both possible and acceptable to the other
3. The ability to control your language, when you are
in a bad mood (not to say too much!)
“By applying the three laws stated above, train
yourself to give constructive criticism.”
10. Trust is the basis of our economy
If you don’t trust the other, then you cannot do business
with him- her.
Demonstration of trust is therefore a major compliment.
Demonstration of a lack of trust is a major de-motivator
and an insult.
Good people skills involves trusting others to the
maximum that is justifiable given two things:
1. Their track record
2. The value of the task being entrusted
The people management skill is to give as much trust as
you can to others.
(Allowing you to delegate lower value work and get on with
higher value work).
“As much as is justifiable, trust others”
11. This is the sum total of all the other five skills.
If you can do all the other five, then you can
and will inspire a productive effort from those
around you.
“ Work harder on changing yourself, than you do
trying to change others”.
12. 1: Listen more often, with intent to understand.
2: To persuade and to gather more information, develop
your questioning skills.
3: Train yourself to talk convincingly about WHY the future
will be better than the present.
4: By applying the three laws stated above, train yourself to
give constructive criticism.
5: As much as is justifiable, trust others.
6: Work harder on changing yourself, than you do trying to
change others.