This document provides information on patient reception, sample collection, and sample processing procedures in a laboratory department. It discusses how patient reception is the first step, where samples are received and registered with identifying information. Proper sample collection and handling is also important, with specifics provided on blood and urine sample collection techniques. Finally, it outlines the key steps once samples enter the laboratory, including verifying information, recording details, centrifuging blood samples, and criteria for accepting or rejecting samples.