When undertaking escort or carry duties:
- Plan routes, identify required resources, and assess potential threats
- Obtain necessary training, certification, and assistance from internal staff or external organizations
- Carry out assigned duties while responding appropriately to any threats, and complete all required documentation such as reports, statements, and bills
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
Part 2 escort, carry and store valuable items
1. ESCORT, CARRY AND STORE VALUABLE
ITEMS
DEDY WIJAYANTO
Dedy Wijayanto 1
Part 2
2. Identify resources required when
escorting and carrying
• Receptacles/containers
• Weapons:
Firearms – not usual; must observe local laws
Less then lethal options
(Continued)
Dedy Wijayanto 2
7. Clarify escort and carry
assignments
Assignment instructions can arise as a result of:
• Management directive
• Guest request
• Special duty requirement
• Response to threat
(Continued)
Dedy Wijayanto 7
8. Clarify escort and carry assignments
• An integrated response to a wider issue
• VIP service
• Staff assistance
Dedy Wijayanto 8
9. Details contained in assignment instructions:
• Specific guest/client requirements for the job
• Objective/s
• Time
(Continued)
Dedy Wijayanto 9
10. • List and description of tasks which are
required to be performed
• Resources available/to be used
(Continued)
Dedy Wijayanto 10
12. Summary – Element 1
When preparing to undertake escort and carry duties:
• Identify the items to be escorted moved
• Follow all internal requirements, policies and procedures
• Adhere to all legally imposed compliance obligations
• Obtain all externally required security-related
training and certification
• Participate in all internal or on-the-job training
(Continued)
Dedy Wijayanto 12
13. Undertake escort duties
Performance Criteria for this Element are:
• Identify route to be taken
• Assess potential threats for the individual job
• Obtain assistance if required
• Perform close escort duties
• Respond threats
• Complete necessary documentation
Dedy Wijayanto 13
14. Identify route to be taken
Routes must be identified for all jobs. The Standard Operating
Procedure (SOP) is to:
• Develop a primary route
• Develop secondary routes
• Include these in assignment instructions
Dedy Wijayanto 14
16. Routes must be identified for all jobs. The
Standard Operating Procedure (SOP) is
to:
• Develop a primary route
• Develop secondary routes
• Include these in assignment instructions
Dedy Wijayanto 16
17. Primary route = best/most
secure/preferred route.
Will contain:
• Staring point
• Route to be taken – divided into sectors
• Threat points
• Check-in points
• End point
Dedy Wijayanto 17
18. Dedy Wijayanto 18
Secondary route = Plan B. It should show:
• Entry points from primary to secondary
route
• Route/path to take
• Either:
Re-join pointy with primary route
Route to destination
19. Before confirming a route:
• Do a practice/test run reflecting real or
expected conditions
• Time it
• Incorporate simulated ‘emergencies’ or
events
Dedy Wijayanto 19
20. Factors to consider when identifying route:
• Shortest route is not always optimal
• Quickest route is often the best
• Weather
(Continued)
Dedy Wijayanto 20
21. • Time of day
• Relevant ‘other issues’ as applicable:
Day of the week
Local and in-house events
Expected trade and traffic
General environmental issues
Dedy Wijayanto 21
22. Assess potential threats for
the individual job
Reasons to do threat assessments:
• Identify, reduce, avoid or eliminate threats
and risks
• Determine appropriate responses to threats
• Develop the most secure and effective
course of action
• Involve relevant others in the planning
process
(Continued)
Dedy Wijayanto 22
23. • Discharge and demonstrate compliance with
obligations:
Duty of Care
Due Diligence
• Be professional
• Provide value-for-money
Dedy Wijayanto 23
24. There are fundamental differences
between:
• Carrying or escorting a valuable item
and
• Escorting a person/group
Dedy Wijayanto 24
25. Generic factors to consider when assessing
threats for escorting duties:
• Review available intelligence
• Contact local authorities
• Plan for the worst – hope for the best
• Aim to eliminate threats
Dedy Wijayanto 25
27. Case-by-case considerations:
• Talk with the client/guest
• Never exceed personal scope of authority
• Ensure compliance with internal
protocols and requirements
• Never break the law
Dedy Wijayanto 27
28. Be willing to ask for help:
• When planning or preparing for an assignment
• During the assignment
• After the assignment
Dedy Wijayanto 28
29. Obtain assistance if required
Benefits of asking for help:
• Relieves you of sole responsibility
• Provides different ideas, input and expertise
• Shares information
• Generates better intelligence for planning
and implementation purposes
Dedy Wijayanto 29
31. Obtain assistance if required
Three main sources of assistance:
• Internal staff
• External security organization
• Local authorities
Dedy Wijayanto 31
32. Internal staff:
• Security staff
• Management
• Others with relevant or previous experience
• Marketing department (on some
occasions only)
Dedy Wijayanto 32
33. External security company may provide:
• Guards
• Intelligence
• Suggestions and feedback on plans
• Pre-prepared arrangements for response
in the event an incident occurs
Dedy Wijayanto 33
34. Local authorities = police, fire, ambulance:
• Provision of advice and information
• Tips and feedback
• Physical presence on the day
• Pre-prepared response/s in case of incident
Dedy Wijayanto 34
35. Perform close escort duties
Close escort duties are performed by ‘bodyguards’ or ‘CPOs’.
They may be:
• Venues employees with special skills:
Driving
Martial arts
First aid
Firearms
• Provided by an external security
company
Dedy Wijayanto 35
36. Perform close escort duties
Bodyguards may operate:
• Independently
• In conjunction with other bodyguards
• In collaboration with local authorities
Dedy Wijayanto 36
37. Close escort may be required for:
• VIPs
• Heads of state
• Celebrities
• Sports stars
• Musicians
• Politicians
Dedy Wijayanto 37
38. Bodyguard responsibilities may include:
• Undertaking planning of travel
arrangements
• Planning movement in the venue
• Driving duties
(Continued)
Dedy Wijayanto 38
39. • Conducting physical inspections and
electronic ’sweeps’
• Undertaking background checks
• Protecting the client
• Accompanying the client
• Facilitating carriage of items
Dedy Wijayanto 39
42. When responding to threats:
• Safety of people takes priority over security of property
• You do not have unlimited right to respond
• House procedures must be observed:
Comply with offenders demands and directions
Comply promptly
Avoid physical confrontation
(Continued)
Dedy Wijayanto 42
43. Ensure safety of others
Note description of offenders
Activate alarms
Not pursuing offenders
Call for assistance
Communicating relevant information
(Continued)
Dedy Wijayanto 43
44. Secure the scene
Ask witnesses to stay and talk to police
Preventing unauthorized access to the scene
Do not talk to media or allow them access
to the scene
Participate in de-briefing sessions
Dedy Wijayanto 44
45. Complete necessary
documentation
When completing documents:
• Do it in a timely/prompt manner
• Complete all sections/provide all required
information
• Pay special attention to:
Honesty and accuracy
Statistics and facts
Distinguish ‘fact’ from ‘opinion’
(Continued)
Dedy Wijayanto 45
46. Complete necessary
documentation
• Forward the documents as required
• Comply with in-house training received
regarding completion of documents
• Seek advice when uncertain or unsure
about the document to use and/or what
to do
Dedy Wijayanto 46
47. Documents may include:
• Assignment/job sheets
• Bills of lading
• Insurance claims
(Continued)
Dedy Wijayanto 47
51. Summary – Element 2
When undertaking escort duties:
• Plan and prepare
• Talk to the client
• Obtain local intelligence
• Determine primary and secondary routes
• Liaise with external providers, authorities
and agencies
• Assess potential threats as they relate to
the job/assignment
(Continued)
Dedy Wijayanto 51
52. Carry valuable items
Performance Criteria for this Element are:
• Identify route to be taken
• Assess potential threats for the
individual job
• Obtain assistance if required
• Perform carriage duties
• Respond to threats
• Complete necessary documentation
Dedy Wijayanto 52
53. Identify route to be taken
When planning a carrying route:
• You have more scope to operate than when
escorting
• You have more control over route selection
• You can determine timing
• You can use whatever security measures
you want
• You will often work alone
Dedy Wijayanto 53
54. Requests for carrying:
• For private house guests
• Helping exhibitors and stall holders
• Moving cash internally
• Moving cash externally
Dedy Wijayanto 54