menjaga barang mewah

1. ESCORT, CARRY AND
STORE VALUABLE ITEMS
DEDY WIJAYANTO 1
Part 3

2. Identify route to be taken
Basic aim when determining route:
• Identify shortest, most direct route
• Which does not increase risk
• And does not interfere with operations or guests
DEDY WIJAYANTO 2

3. Factors to consider:
• Timing
• Human resources available
• Item/s to be carried
(Continued)
DEDY WIJAYANTO 3

4. • Start and finish points
• Route restrictions
• Identification of guest/client
DEDY WIJAYANTO 4

5. Manual handling devices and equipment:
• Forklifts and pallet jacks
• Conveyor belts
• Trolleys
• Carts
• Slings
DEDY WIJAYANTO 5

6. Assess potential threats for the
individual job
Opportunistic crimes:
• Spur of the moment
• Not planned
• People see an opportunity and react
DEDY WIJAYANTO 6

7. To guard against opportunistic crimes:
• Be covert
• Be secret
• Be quick
• Avoid certain locations
DEDY WIJAYANTO 7

8. When planning for a ‘future’ carry job:
• Speak with client to obtain information
• Talk to venue staff
• Communicate with local authorities
(Continued)
DEDY WIJAYANTO 8

9. • Check with management
• Develop formal plans
• Take action to prepare the venue and the route/s
DEDY WIJAYANTO 9

10. When assessing threats for on-the-spot jobs:
• Speak to guests and obtain relevant information
• Rely on personal experience
• Situational Awareness is critical and is your
primary tool
DEDY WIJAYANTO 10

11. Obtain assistance as required
Assistance may be sought or required:
• During planning and preparation
• During the task
• During debriefing and follow-up after the job
DEDY WIJAYANTO 11

12. Reasons to seek assistance:
• Relieves you of sole responsibility
• Provides variety of opinion and input
• Supplies more expertise and experience
• Facilitates information sharing
• Generates more intelligence
DEDY WIJAYANTO 12

13. Staff and management may provide:
• Suggestions for planning and action
• Information about prior similar events/jobs
• Suitable staff
• Advice on expected local/venue conditions
at the time
• Operational cooperation
DEDY WIJAYANTO 13

14. External security companies may provide:
• Guards
• Intelligence
• Suggestions for planning and action
• Pre-prepared arrangements for response to
attacks and incidents
DEDY WIJAYANTO 14

15. ocal authorities may provide :
• Updated threat advice
• Tips on planning and strategies
• A physical presence on the day or at the
required time
• Pre-prepared arrangements for response
to attacks and incidents
DEDY WIJAYANTO 15

16. Perform carriage duties
Standard carriage requirements
• Implement the plan if one has been prepared
• Respond promptly
• Complete and process required documentation
(Continued)
DEDY WIJAYANTO 16

17. Perform carriage duties
• Be covert
• Retain Situational Awareness
• Take shortest and quickest route
• Use common sense
(Continued)
DEDY WIJAYANTO 17

18. • Do not handcuff yourself to items
• Do not carry illegal items
• Move quickly
• Ask for help immediately when needed
• Never put yourself in danger
(Continued)
DEDY WIJAYANTO 18

19. • Concentrate and focus on the job
• Stay in touch
• Stay ‘deep’/stay ‘inside’
DEDY WIJAYANTO 19

20. Keys when responding to threats when carrying:
• Avoid threats
• Alter your route when necessary
• Notify others
(Continued)
DEDY WIJAYANTO 20

21. • Call for back-up
• Act quickly
• Do two things at once
• Step up observations
DEDY WIJAYANTO 21

22. If you are attacked when performing a carry job:
• Never resist
• Do not try to stall offenders
• Avoid eye contact
• Do not speak unless spoken to
(Continued)
DEDY WIJAYANTO 22

23. • Obey commands
• Never try to be a hero
• Protect people
• Note details of offenders
DEDY WIJAYANTO 23

24. Complete necessary
documentation
When competing documents:
• Do it as soon as possible
• Complete all sections of the form
• Be honest, accurate and comprehensive
• Distinguish fact from opinion
(Continued)
DEDY WIJAYANTO 24

25. • Forward documents as required or as necessary
• Follow internal training about what to complete
and when
• Keep a copy
• Seek advice if unsure about what to do/include
DEDY WIJAYANTO 25

26. Documents which may need to be competed can include:
• Assignment/job sheets
• Bills of lading
• Insurance claims
(Continued)
DEDY WIJAYANTO 26

27. • Internal security request forms
• Security lodgment forms
• Security threat reports
(Continued)
DEDY WIJAYANTO 27

28. • Receipts
• Incident reports
• Witness statements
• Recommendations for action
DEDY WIJAYANTO 28

29. Summary – Element 3
When carrying valuable items:
• Plan the job whenever possible
• Talk to relevant others to obtain pertinent information
• Determine house polices regarding the need to
identify/sight items to be carried to prove their legitimacy
• Assess potential threats
• Never be afraid to seek assistance for the
planning phase
(Continued)
DEDY WIJAYANTO 29

30. Store valuable items
Performance Criteria for this Element are:
• Identify the storage option required
• Place items into storage
• Complete necessary documentation
DEDY WIJAYANTO 30

31. Identify the storage option required
Storage options include:
• In-room safes
• TDR safes
• In-floor safes
(Continued
DEDY WIJAYANTO 31

32. Identify the storage option required
• Time-delay safes
• Time-lock safes
• Vaults
• Off-site storage
DEDY WIJAYANTO 32

33. Place items into storage
Storage protocols:
• Sight the item
• Complete relevant documentation
• Provide receipt to guest
• Explain paperwork to guest
(Continued)
DEDY WIJAYANTO 33

34. Place items into storage
Provide additional relevant information
Take the item from the guest
Thank the guest
Another staff member may be required to
open and close safes.
DEDY WIJAYANTO 34

35. When providing advice on storage options:
• Use necessary skills
• Allow guest to inspect facilities if authorized
• Take time
• Provide information/data
• Sell the service
DEDY WIJAYANTO 35

36. If you have to decline an item for storage:
• Apologize
• Explain the reason
• Suggest alternative
• May be required to:
 Compete record of the event
 Notify management
DEDY WIJAYANTO 36

37. Complete necessary documentation
Requirements relating to completion of documents:
• No items to be stored unless appropriate
document is completed
• Describe the item/s in required detail
• Capture name, room number and signature
DEDY WIJAYANTO 37

38. When completing documents:
• Do it at the time
• Fill in all parts of the documents
• Complete documents:
 Honestly
 Accurately
 Comprehensively
(Continued)
DEDY WIJAYANTO 38

39. Complete necessary documentation
• Forward documents as required
• Complete documents in accordance with training
provided
• Keep a copy
• Be prepared to ask for advice
DEDY WIJAYANTO 39

40. Summary – Element 4
When storing valuable items:
• Learn the storage options available for guests
• Be able to differentiate between alternatives
• Learn the charges involved and when/if they apply
• Take the time to explain options to guests
• Use appropriate communication, interpersonal
and customer relations skills
• Ensure the legitimacy of items accepted for
safe-keeping
(Continued) DEDY WIJAYANTO 40

41. Summary – Element 4
• Record required details of all items accepted for safe-
keeping
• Follow internal protocols regarding item placement and
storage
• Explain all exclusion clauses and limitations on liability
• Obtain all necessary signatures
• Complete necessary paperwork
• Give guest original copy of documentation
• Ensure guests knows role and importance of
relevant documentation DEDY WIJAYANTO 41

42. See you : deddywijayanto@stptrisakti.ac.id
DEDY WIJAYANTO 42