store valuable items

1. DEDY WIJAYANTO
DEDY WIJAYANTO 1
ESCORT, CARRY AND STORE
VALUABLE ITEMS
Part 3

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Identify route to be taken
Factors to consider:
• Timing
• Human resources available
• Item/s to be carried
(Continued)

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• Start and finish points
• Route restrictions
• Identification of guest/client

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Manual handling devices and equipment:
• Forklifts and pallet jacks
• Conveyor belts
• Trolleys
• Carts
• Slings

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Assess potential threats for the
individual job
General advice:
• Threat levels usually lower
• Cash is the main target for thieves
• Armed hold-ups often accompany attacks
• Many attacks are ‘opportunistic crimes’

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Opportunistic crimes:
• Spur of the moment
• Not planned
• People see an opportunity and react

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To guard against opportunistic crimes:
• Be covert
• Be secret
• Be quick
• Avoid certain locations

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When planning for a ‘future’ carry job:
• Speak with client to obtain information
• Talk to venue staff
• Communicate with local authorities
(Continued)

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• Check with management
• Develop formal plans
• Take action to prepare the venue and the route/s

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When assessing threats for on-the-spot jobs:
• Speak to guests and obtain relevant information
• Rely on personal experience
• Situational Awareness is critical and is your primary tool

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Obtain assistance as required
Assistance may be sought or required:
• During planning and preparation
• During the task
• During debriefing and follow-up after the job

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Reasons to seek assistance:
• Relieves you of sole responsibility
• Provides variety of opinion and input
• Supplies more expertise and experience
• Facilitates information sharing
• Generates more intelligence

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Staff and management may provide:
• Suggestions for planning and action
• Information about prior similar events/jobs
• Suitable staff
• Advice on expected local/venue conditions
at the time
• Operational cooperation

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External security companies may provide:
• Guards
• Intelligence
• Suggestions for planning and action
• Pre-prepared arrangements for response to
attacks and incidents

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Local authorities may provide :
• Updated threat advice
• Tips on planning and strategies
• A physical presence on the day or at the
required time
• Pre-prepared arrangements for response
to attacks and incidents

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Perform carriage duties
Standard carriage requirements
• Implement the plan if one has been prepared
• Respond promptly
• Complete and process required documentation
(Continued)

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• Be covert
• Retain Situational Awareness
• Take shortest and quickest route
• Use common sense
(Continued)

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• Do not handcuff yourself to items
• Do not carry illegal items
• Move quickly
• Ask for help immediately when needed
• Never put yourself in danger
(Continued)

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• Concentrate and focus on the job
• Stay in touch
• Stay ‘deep’/stay ‘inside’

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Respond to threats
Keys when responding to threats when carrying:
• Avoid threats
• Alter your route when necessary
• Notify others
(Continued)

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• Call for back-up
• Act quickly
• Do two things at once
• Step up observations

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If you are attacked when performing a carry job:
• Never resist
• Do not try to stall offenders
• Avoid eye contact
• Do not speak unless spoken to
(Continued)

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• Obey commands
• Never try to be a hero
• Protect people
• Note details of offenders

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Complete necessary documentation
When competing documents:
• Do it as soon as possible
• Complete all sections of the form
• Be honest, accurate and comprehensive
• Distinguish fact from opinion
(Continued)

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• Forward documents as required or as necessary
• Follow internal training about what to complete and when
• Keep a copy
• Seek advice if unsure about what to do/include

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Documents which may need to be competed can include:
• Assignment/job sheets
• Bills of lading
• Insurance claims
(Continued)

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• Internal security request forms
• Security lodgment forms
• Security threat reports
(Continued)

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• Receipts
• Incident reports
• Witness statements
• Recommendations for action

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Summary – Element 3
When carrying valuable items:
• Plan the job whenever possible
• Talk to relevant others to obtain pertinent information
• Determine house polices regarding the need to identify/sight items to be carried to prove
their legitimacy
• Assess potential threats
• Never be afraid to seek assistance for the
planning phase
(Continued)

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• Never be reluctant or slow in calling for back-up in the event of a
threat or attack
• Use human and physical resources appropriate to the assignment
• Strive to go un-noticed
• Use the shortest, direct route whenever viable
• Aim for speed
(Continued)

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• Make sure you know house protocols regarding carriage of items
• Never put yourself or anyone else at risk
• Remember the safety of people takes priority over the security of
items
• Follow established protocols when responding
to a threat or attack
• Complete all required paperwork

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Store valuable items
Performance Criteria for this Element are:
• Identify the storage option required
• Place items into storage
• Complete necessary documentation

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Identify the storage option required
Storage options include:
• In-room safes
• TDR safes
• In-floor safes
(Continued)

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• Time-delay safes
• Time-lock safes
• Vaults
• Off-site storage

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Place items into storage
Storage protocols:
• Sight the item
• Complete relevant documentation
• Provide receipt to guest
• Explain paperwork to guest
(Continued)

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• Provide additional relevant information
• Take the item from the guest
• Thank the guest
Another staff member may be required to
open and close safes.

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When providing advice on storage options:
• Use necessary skills
• Allow guest to inspect facilities if authorized
• Take time
• Provide information/data
• Sell the service

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If you have to decline an item for storage:
• Apologize
• Explain the reason
• Suggest alternative
• May be required to:
 Compete record of the event
 Notify management

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Complete necessary documentation
Requirements relating to completion of documents:
• No items to be stored unless appropriate document is
completed
• Describe the item/s in required detail
• Capture name, room number and signature

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When completing documents:
• Do it at the time
• Fill in all parts of the documents
• Complete documents:
 Honestly
 Accurately
 Comprehensively
(Continued)

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• Forward documents as required
• Complete documents in accordance with training provided
• Keep a copy
• Be prepared to ask for advice

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Summary – Element 4
When storing valuable items:
• Learn the storage options available for guests
• Be able to differentiate between alternatives
• Learn the charges involved and when/if they apply
• Take the time to explain options to guests
• Use appropriate communication, interpersonal
and customer relations skills
• Ensure the legitimacy of items accepted for
safe-keeping
(Continued)

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Summary – Element 4
• Record required details of all items accepted for safe-keeping
• Follow internal protocols regarding item placement and storage
• Explain all exclusion clauses and limitations on liability
• Obtain all necessary signatures
• Complete necessary paperwork
• Give guest original copy of documentation
• Ensure guests knows role and importance of
relevant documentation

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50. THANK YOU
DEDY WIJAYANTO 50