carry valuable items

1. ESCORT, CARRY AND
STORE VALUABLE ITEMS
D1.HSS.CL4.08
Slide 1
Dedy Wijayanto

2. Escort, carry and store valuable items
This Unit comprises four Elements:
Slide 2
Prepare to undertake escort and carry duties1
Undertake escort duties2
Carry valuable items3
Store valuable items4

3. Prepare to undertake escort and
carry duties
Performance Criteria for this Element are :
• Identify valuables requiring escort, carry and storage
• Describe legal requirements applying to guest property
• Undertake relevant training
• Identify characteristics of security staff
(Continued)
Slide 3

4. Prepare to undertake escort and
carry duties
• Prepare plans for regular escort and carry duties
• Identify establishment cash carry policies and
procedures
• Identify potential threats
• Identify resources required when escorting
and carrying
• Clarify escort and carry assignments
Slide 4

5. Identify valuables requiring escort,
carry and storage
‘Valuable items’ may be:
• Of value to everyone
• Valuable only to the owner
• Valuable today but not tomorrow
• Small or large
• Made from any materials or substance
Slide 5

6. Identify valuables requiring escort,
carry and storage
Valuable items may belong to:
• The venue where you work
• A private person or guest
• A company or organisation whose representatives
are staying at, or using, the venue
Slide 6

7. Identify valuables requiring escort,
carry and storage
Valuables can be comprised of:
• Cash
• Precious stones
• Jewellery
• Bullion
(Continued)
Slide 7

8. Identify valuables requiring escort,
carry and storage
• Documents
• Electronic data
• Artwork
• General and personal property
Slide 8

9. Describe legal requirements
applying to guest property
You must comply with:
• Host country legislation:
 Statute law
 Civil law
 Common law
(Continued)
Slide 9

10. Describe legal requirements
applying to guest property
Extra obligations are imposed on hotels:
• Hotels must advise guests of these
• Hotels must provide safe-keeping facilities
• Hotel to be liable for guest property
Slide 10

11. Describe legal requirements
applying to guest property
‘Bailment’:
• Occurs when possession (but not ownership) moves
from one person to another
• Occurs when guests offer items for safe-keeping
• Hotel is liable for ‘damages’ and must:
 Take care of the item
 Return item on demand
Slide 11

12. Describe legal requirements
applying to guest property
‘Duty of Care’:
• A common law obligation imposed on all businesses
• The hotel must:
 Take reasonable care to prevent foreseeable
harm to guests and damage to their property
• Hotel can be sued if it is negligent in this
regard
Slide 12

13. Describe legal requirements
applying to guest property
‘Exclusion Clauses’:
• Seek to limit the liability or legal exposure of the venue
• They must be brought to guest’s attention to be valid
• Courts increasingly refusing to allow businesses to rely
on Exclusion Clauses in order to escape legally
imposed liability
Slide 13

14. Describe legal requirements
applying to guest property
‘Theft’ = stealing
Stealing is:
• Taking something without permission, and
• Keeping it or selling it
There is an offence called ‘theft by finding’.
Slide 14

15. Undertake relevant training
Training is a common pre-requisite – it will:
• Be structured and formalized
• Address ‘skills’, ‘knowledge’ and ‘attitudes’
• Comprise theory, demonstrations and practical
sessions
• Still require supervision of your first few
workplace tasks
Slide 15

16. Undertake relevant training
Training topics:
• Identification and use of equipment
• Examples of threats
• How to identify threats
• Route identification
• Location and operation of security systems,
technology and equipment
(Continued)
Slide 16

17. Undertake relevant training
• Legal issues
• Internal requirements, protocols, policies and SOPs
• Internal documentation
Slide 17

18. Undertake relevant training
Trainers may include:
• Workplace trainers
• Head of Security
• Front Officer Manager
• Experienced staff
• Representatives from external
security providers
• Police
Slide 18

19. Identify characteristics of security
staff
Personal characteristics required:
• Honesty
• High-level interpersonal skills
• Vigilance
• Observation skills
(Continued)
Slide 19

20. Identify characteristics of security
staff
• Ability to follow directions
• Attention to detail
• Leadership
• Common sense
• Ability to take action
(Continued)
Slide 20

21. Identify characteristics of security
staff
• High levels of personal presentation
• Confidence
• Formal training
• Fit and agile
Slide 21

22. Identify characteristics of security
staff
Employers may also value:
• Experience
• Physical size
• Current certification
Slide 22

23. Identify characteristics of security
staff
‘Situational Awareness’ = knowing:
• What the situation is normally like when everything is
safe and secure
• If it is changing
• How it is changing
• Why it is changing
• The threat presented by changing
circumstances
Slide 23

24. Identify characteristics of security
staff
Situational Awareness relies heavily on:
• Keeping eyes and ears open
• Analyzing everything:
 What was it?
 Why did it happen?
 What does it mean?
Slide 24

25. Identify characteristics of security
staff
Situational Awareness is the basis for:
• Determining threat situations
• Identifying action needing to be taken
• Identifying what is ‘normal’ and things
are not normal
• Prompt and effective responses
Slide 25

26. Prepare plans for regular escort
and carry duties
Plans should be prepared for all escort and carry jobs –
regular jobs and one-off jobs.
Regular jobs requiring planning can include:
• Taking cash floats to register/terminals
• Taking money from registers or terminals
during trade
• Transferring cash at end of day from
sales points
(Continued)
Slide 26

27. Prepare plans for regular escort
and carry duties
• Staff and/or management escorts:
 To meetings
 To car after work
• Taking cash to bank
• Bringing change from bank to venue
Slide 27

28. Prepare plans for regular escort
and carry duties
‘One-off’ jobs requiring planning:
• Attendance by heads of state, politicians, sports stars,
celebrities
• Service requirements to guests designated as VIPs
• Individual requests from guests
• In response to credible threat
• To respond to changed condition which
increase risk
Slide 28

29. Prepare plans for regular escort
and carry duties
Planning is necessary to:
• Identify threats and issues
• Optimize success
• Reduce interference with normal business
operations
• Reduce guest disruption and enjoyment
of facilities
• Attract the minimum of attention to security work
(Continued)
Slide 29

30. Prepare plans for regular escort
and carry duties
• Reduce threats
• Reduce danger
• Determine route/s
• Calculate resources required
If you fail to plan, you plan to fail.
Slide 30

31. Prepare plans for regular escort
and carry duties
The following people should be involved:
• Customer/client/guest
• Management
• Other internal security staff
• External security consultants
Slide 31

32. Prepare plans for regular escort
and carry duties
Planning must generate answers to:
• When does the job need to be done?
• Why does the job need to be done?
• Where does the job start, go and finish?
• Who is involved?
• What is involved?
• How is the job to be performed?
Slide 32

33. Prepare plans for regular escort
and carry duties
Consider the following when developing plans:
• Determine possible threats
• Identify secure routes – primary and secondary
• Designate specific staff to specific duties
(Continued)
Slide 33

34. Prepare plans for regular escort
and carry duties
• Determine physical, human and financial resources
required
• Identify intelligence required
• Obtain necessary resources
• Prepare plans in writing
Slide 34

35. Prepare plans for regular escort
and carry duties
Guard against ‘complacency’. It can lead to:
• Not planning properly
• Not taking proper care
• Not paying attention
• Showing a lack of interest and commitment
Slide 35

36. Prepare plans for regular escort
and carry duties
The regular and/or repetitive nature of many escort and
carry jobs means thieves can often easily identify:
• Route taken
• Number of staff used
• Security arrangements
• Precautions taken
Slide 36

37. Prepare plans for regular escort
and carry duties
To guard against predictability:
• Change days and times of regular events
• Change the staff used
• Use a different vehicle
• Use different containers
• Do something to introduce an element of uncertainty
into what you do, when you do it and how you do it
Slide 37

38. Identify establishment cash carry
policies and procedures
Polices and procedures vary and you will learn what
applies:
• At Induction and orientation
• Through participating in on the job training
• By reading internal policies and SOPs
• By asking questions
• Through observing others
Slide 38

39. Identify establishment cash carry
policies and procedures
Requirements vary between venues based on:
• Experience with movement of valuable items
• Venue layout
• Staff numbers
• Security resources available
(Continued)
Slide 39

40. Identify establishment cash carry
policies and procedures
• Demand
• Type of items involved
• Value
• Level of trade
• Identified threat analysis
(Continued)
Slide 40

41. Identify establishment cash carry
policies and procedures
• Contractual obligations
• Promises made
• Insurance coverage
• Requirements imposed by insurers
Slide 41

42. Identify establishment cash carry
policies and procedures
Policies and SOPs may address:
• Limiting duties to nominated staff
• Scopes of authority
• Risk management requirements
(Continued)
Slide 42

43. Identify establishment cash carry
policies and procedures
• Response to threat, attack or breach of security
• Staff and equipment required
• Restrictions on times and tasks
• Identification of routes
• Internal notification and reporting
• Documentation required to be completed
Slide 43

44. Identify potential threats
Potential threats can be identified by:
• Encouraging staff to report suspicions and observations
• Making ‘security’ a standing topic at staff meetings
• Talking with other security staff
• Talking with guests
(Continued)
Slide 44

45. Identify potential threats
• Reading internal reports
• Liaising with authorities
• Interviewing guests
• Liaising with other venues
(Continued)
Slide 45

46. Identify potential threats
• Undertaking regular site inspections
• Participating in industry security-related events
• Monitoring the media
Slide 46

47. Identify potential threats
Basic physical threats:
• Theft
• Assault
• Vehicle accident
Slide 47

48. Identify potential threats
There may also be threats/intimidation:
• Threats of violence
• ‘We know where you live’
• Threats to kill
• Revenge attacks
• Reprisals
• Promises to do damage
Slide 48

49. Identify resources required when
escorting and carrying
Resources can include::
• Vehicles – high-profile and/or covert:
 With special security features and comms
 Driven by people with special training
 May involve a chase/lead car
 Route and times should vary
(Continued)
Slide 49

50. Identify resources required when
escorting and carrying
• Receptacles/containers
• Weapons:
 Firearms – not usual; must observe local laws
 Less then lethal options
(Continued)
Slide 50

51. Identify resources required when
escorting and carrying
• Communication devices
• Dye bombs
• Physical barriers
(Continued)
Slide 51

52. Identify resources required when
escorting and carrying
• Security devices, equipment, systems and technology
• Time-delay locks
• Safes
Slide 52

53. Clarify escort and carry assignments
‘Assignment instructions’:
• Give you details of work to be performed
• May be given:
 Verbally
 In writing
Slide 53

54. Clarify escort and carry assignments
Assignment instructions can arise as a result of:
• Management directive
• Guest request
• Special duty requirement
• Response to threat
(Continued)
Slide 54

55. Clarify escort and carry assignments
• An integrated response to a wider issue
• VIP service
• Staff assistance
Slide 55