This document discusses developing new products and services for the hospitality industry. It identifies several key steps:
1. Identify new product and service opportunities by observing customer needs, analyzing documentation, and getting staff input. Generate ideas using techniques like brainstorming and researching competitors.
2. Evaluate market trends to ensure new offerings meet demand. Gather information from industry publications, competitors, and customer research.
3. Create products and services based on market analysis and within budget constraints. Incorporate trends into menu planning and develop offerings that consider operational limitations while meeting profitability goals.
The document provides examples of hospitality services and considerations for menu design to successfully develop new products and services.
EST 200, Identifying Customer RequirementsCKSunith1
The attached narrated power point presentation explains the methods and skills for conducting market analysis for identifying customer priorities and organising customer requirements. The material will be useful for KTU second year Electronics and Communication Engineering students who prepare for the subject EST 200, Design and Engineering.
What is called innovation
Generations of innovation models
The megatrends
Innovation types
Innovation (new product) development process and tools
Business models: NABC and business model canvas
Iterative and incremental development
Lean startup
Freedom to operate: patent search
Exercises: executing an innovation
Product development refers to an activity of creating new products or enhancing exitsing products or services. Developing new products in an Islamic bank might be tougher depending on the compliance to not only the regulatory bodies but also the principles in islamic banking.
The Neutrino Donut / LARTA - Agriculture Market Research and CompetitionEarle Hager
Our goal is to help companies understand their markets, distribution and partnership opportunities, develop an understanding of strengths and weaknesses and allow the company to target their efforts toward the appropriate customers.
Market research is about defining your market and identifying individual players in the market. The competitive landscape includes direct and indirect competitors, as well as “doing nothing.” They key to a successful market entry process is the identification of specific companies and individuals for contacts.
Competition is about challenging the market against the companies’ strengths and their weaknesses. We will focus on an understanding of the value and distribution models.
1. History of Product Differentiation
2. Product Differentiation Strategy
3. Cost and Benefits of Product Differentiation
4. Types of Product Differentiation
5. Bases of Differentiation
6. Differentiating Factors
7. Differentiation & Porter’s 5 Force Model
8. Advantages of Product Differentiation
9. Competitive Advantages
10. Value for Product Differentiation
11. Differentiation and Segmentation
12. Case Study – Micromax
13. Case Study – Pizza Hut
14. Conclusion
VOC ensures that you have done your ground work before taking a plunge in to product development which cost time, money and resources. VOC program can be done for a variety of reason and at multiple points in product development process, but as product manager you should have objectives clearly defined, else the results could be disastrous.
Most early level VOC is done to validate the hypotheses and identify audience. What differentiate a great product manager from a good one is the capability to identify the customer need and articulate it in a clear problem statement. Early stage VOC helps you identify a customer segment and gauge their NEEDS to define a crisp problem statement.
In early stage of product Working directly with your target customers not only gives you information about their preferences an behaviors but also gives you insights in to your competition. This know-how will be more valuable than reading the manuals of your competitors product or run a quick benchmarking in a lab environment.
You can also run VOC program to segment the available marketing and identify different marketing strategies for each target segment. One of the crucial step in VOC at this stage is to identify the FEATURES and FACTORS that will make your product THE BEST alternative to your competition.
The product roadmap is a plan of action that outlines of tactical steps to execute the product strategy pushing the product ahead in the trajectory of planned direction in alignment with the product vision while accomplishing short-term and long-term product objectives
EST 200, Identifying Customer RequirementsCKSunith1
The attached narrated power point presentation explains the methods and skills for conducting market analysis for identifying customer priorities and organising customer requirements. The material will be useful for KTU second year Electronics and Communication Engineering students who prepare for the subject EST 200, Design and Engineering.
What is called innovation
Generations of innovation models
The megatrends
Innovation types
Innovation (new product) development process and tools
Business models: NABC and business model canvas
Iterative and incremental development
Lean startup
Freedom to operate: patent search
Exercises: executing an innovation
Product development refers to an activity of creating new products or enhancing exitsing products or services. Developing new products in an Islamic bank might be tougher depending on the compliance to not only the regulatory bodies but also the principles in islamic banking.
The Neutrino Donut / LARTA - Agriculture Market Research and CompetitionEarle Hager
Our goal is to help companies understand their markets, distribution and partnership opportunities, develop an understanding of strengths and weaknesses and allow the company to target their efforts toward the appropriate customers.
Market research is about defining your market and identifying individual players in the market. The competitive landscape includes direct and indirect competitors, as well as “doing nothing.” They key to a successful market entry process is the identification of specific companies and individuals for contacts.
Competition is about challenging the market against the companies’ strengths and their weaknesses. We will focus on an understanding of the value and distribution models.
1. History of Product Differentiation
2. Product Differentiation Strategy
3. Cost and Benefits of Product Differentiation
4. Types of Product Differentiation
5. Bases of Differentiation
6. Differentiating Factors
7. Differentiation & Porter’s 5 Force Model
8. Advantages of Product Differentiation
9. Competitive Advantages
10. Value for Product Differentiation
11. Differentiation and Segmentation
12. Case Study – Micromax
13. Case Study – Pizza Hut
14. Conclusion
VOC ensures that you have done your ground work before taking a plunge in to product development which cost time, money and resources. VOC program can be done for a variety of reason and at multiple points in product development process, but as product manager you should have objectives clearly defined, else the results could be disastrous.
Most early level VOC is done to validate the hypotheses and identify audience. What differentiate a great product manager from a good one is the capability to identify the customer need and articulate it in a clear problem statement. Early stage VOC helps you identify a customer segment and gauge their NEEDS to define a crisp problem statement.
In early stage of product Working directly with your target customers not only gives you information about their preferences an behaviors but also gives you insights in to your competition. This know-how will be more valuable than reading the manuals of your competitors product or run a quick benchmarking in a lab environment.
You can also run VOC program to segment the available marketing and identify different marketing strategies for each target segment. One of the crucial step in VOC at this stage is to identify the FEATURES and FACTORS that will make your product THE BEST alternative to your competition.
The product roadmap is a plan of action that outlines of tactical steps to execute the product strategy pushing the product ahead in the trajectory of planned direction in alignment with the product vision while accomplishing short-term and long-term product objectives
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
2. Identify new products and services
Services
• What is classified as a service?
• Who provides the service?
• What are examples of services in the
hospitality environment?
DEDY WIJAYANTO 2
3. Characteristics of services
Pure services are activities or benefits characterised by:
• Intangibility
• Inseparability
• Perishability
• Variability
DEDY WIJAYANTO 3
4. Opportunities to improve sales and
services
Need to identify improvement opportunities
The need to identify opportunities for improvement is especially
important when new products and services are introduced as
new opportunities may become apparent as they are
implemented into the marketplace:
• How can you do this?
DEDY WIJAYANTO 4
5. Ways to identify improvement opportunities
• Observing what occurs in the workplace
• Develop and use a checklist to guide what you observe
• Involve workers in your observations
• Analysing documentation
DEDY WIJAYANTO 5
6. Ways to identify improvement opportunities
• Being advised by management/owners
• Monitoring the external business environment
• Making ‘improvement/continuous improvement (CI)’ a
standing topic in every staff meeting
• Involving staff
DEDY WIJAYANTO 6
7. Generate ideas
Generating ideas
• How would you generate ideas?
• Why is it important to involve staff in the process?
DEDY WIJAYANTO 7
8. Common techniques to generate ideas include:
• Talking to colleagues and supervisors
• Looking at what happens in other venues
• Contacting industry peak bodies
• Reading industry literature
• Conduct internet research
• Using creative thinking techniques
DEDY WIJAYANTO 8
11. Use relevant knowledge
In addition to creative thinking ideas, there is always the need to
apply relevant knowledge to a situation where workplace
improvements are being considered:
• Technical knowledge
• Service-based knowledge
• Information from different work areas
• Information from colleagues DEDY WIJAYANTO 11
12. Review ideas
Review ideas for relevance and practicality
When you have captured ideas and information
relating to them your next step is to review and
evaluate these ideas.
DEDY WIJAYANTO 12
13. Review ideas for relevance and practicality
This allows you to:
• Make legitimate and rational decisions about the
options which were generated.
• Evaluating the alternatives to determine:
Which ones remain as viable alternatives
Which ones should be discarded as
inappropriate
DEDY WIJAYANTO 13
14. Practicality considerations
• Impact on other existing house protocols, policies and
procedures
• Impact on layout
• Staff ability
• Expected revenue
• Cost
• Impact on service delivery
DEDY WIJAYANTO 14
15. • Once new products and services have
been identified it is important to identify the
demand for specific items and any
seasonal variations that may affect it
• How can you do this?
DEDY WIJAYANTO 15
17. Monitor and identify demand for products and
services
Product and service lifecycles
When deciding on the introduction of products and services it is important to understand
how long they will have a positive and profitable impact. Most products and services will
have some lifecycle.
This lifecycle is divided into four stages:
• Market introduction
• Market growth
• Market maturity
• Sales decline
DEDY WIJAYANTO 17
18. Identifying demand for individual products and services
• Observation
• Conduct a trial run
• Place an advertisement
• Suppliers
• Industry associations
• Journals and articles
• Other hotels in the chain
• Competitors
• Feasibility study
DEDY WIJAYANTO 18
19. Understand seasonal demand
Ways to identify seasonal demand include:
• Analyse historical data
• Review sales figures
• The level of demand for specific products
and services at different times
• Identify expected peak times
• Identify expected low demand times
DEDY WIJAYANTO 19
20. Planning product and service range
Once ideas for products and services have been identified
as a concept, further thought must be given as to how it is
to be introduced into the market:
• What are product considerations?
• What are service considerations?
DEDY WIJAYANTO 20
24. Evaluate market trends in food production
and/or food and beverage service
Performance Criteria for this Element are:
• Identify and access information sources on market trends in
food production and/or food and beverage service
• Evaluate market trends for relevance to the
enterprise current and potential markets
• Identify and access relevant information
to assist development of new products
or services
DEDY WIJAYANTO 24
26. Understanding trends
Identify and access information sources on market
trends
Understanding trends of the industry is vital in
ensuring that what you are seeking to provide to the
market is not only fresh and relevant but is in demand:
• How can you gather information on industry
trends?
DEDY WIJAYANTO 26
27. Types of information sources
• Colleagues, supervisors and managers
• Representatives
• Developing your own industry network
• Conferences and seminars
• Product launches
• Trade magazines
DEDY WIJAYANTO 27
28. DEDY WIJAYANTO 28
Types of information sources
• Hotel school publications
• Newsletters
• Brochures
• Advertisements
• Government bodies
29. Types of industry statistics and trends
• Industry Statistics
• General industry trends
• Tourism patterns
• Technology
• Leisure time
DEDY WIJAYANTO 29
30. Types of industry statistics and trends
• Environmental issues
• Discount operators
• Customer demands
• Quality demands
DEDY WIJAYANTO 30
31. New product and service development
• Every hospitality business conducts product and service
development, whether it's done intentionally or
unintentionally
• This section will explore some of the steps associated
with product and service development
DEDY WIJAYANTO 31
32. Risks in new product and service
development
• Developing a new product or service first and
hoping it will sell
• Financial risks
• Duplication from competitors
• The time taken to develop new products
or services, particularly in fast moving
industries
DEDY WIJAYANTO 32
33. Steps in product and service
development
New product or service development process
steps
• Idea generation
• Screening
• Idea evaluation
• Development - technical and commercial
• Commercialisation
DEDY WIJAYANTO 33
34. Element 3:
Create products or services
based on market analysis and
within budgetary constraints
DEDY WIJAYANTO 34
35. Create products or services based on
market analysis and within budgetary
constraints
Performance criteria for this element are:
• Incorporate relevant market trends into food service and
menu planning
• Develop products and services to take account of market
trends
• Develop products and services to take
account of enterprise operational constraints
or limitations
• Construct products and services to meet profitability targets
DEDY WIJAYANTO 35
36. Performance criteria for this element are:
• Incorporate relevant market trends into food service
and menu planning
• Develop products and services to take account of
market trends
• Develop products and services to take
account of enterprise operational constraints
or limitations
• Construct products and services to
DEDY WIJAYANTO 36
37. Incorporate trends into menu
planning
Types of menus
• Table d’hôte
• À la carte
• Banquet
• Conferences
DEDY WIJAYANTO 37
38. Types of services
• Breakfast:
Continental
English breakfast
American
Eastern
Morning tea
Brunch
DEDY WIJAYANTO 38
39. Types of services
• Lunch
• Afternoon tea
• High tea
• Dinner
• Supper
DEDY WIJAYANTO 39
40. Menu constraints
Menu length
• Cost to maintain each dish on the menu
• Ready availability of ingredients
• Time available to prepare ingredients
DEDY WIJAYANTO 40
42. Menu layout trends
Entrée
• 6 or 8 offerings
Mains
One or two of each of the main foods:
• Beef, lamb, chicken, fish, seafood,
vegetarian options
DEDY WIJAYANTO 42
43. Cheese plate
• Cheddar, brie, blue cheese
Coffee and tea selection
• Local styles are popular
• Italian style coffee
• Wide variety of tea
DEDY WIJAYANTO 43
44. Menu balance
Balance in terms of:
• Prices
• Ingredients
• Cooking styles
• Complexity and simplicity
• Traditional dishes
• New experiences
• Taste
DEDY WIJAYANTO 44
45. Final menu considerations
Considerations
• Personal likes and preferences of the owner/manager
• Equipment available in the kitchen
• Staff skills
• Historic records
• Market research
DEDY WIJAYANTO 45
46. See you in part 3.
deddywijayanto@stptrisakti.ac.id
DEDY WIJAYANTO 46