The document discusses various types of outsourcing including multi-process outsourcing, documentation services outsourcing, project management outsourcing, and managed services outsourcing. It outlines advantages such as reduced costs, efficiency gains, and ability to leverage expert resources for each process, as well as disadvantages like additional management overhead and loss of control. Out-tasking is defined as contracting single tasks on a project-by-project basis at agreed upon prices and timeframes.

2. WHAT IS OUTSOURCING?
Outsourcing is the act of one
company contracting with another
company to provide services that
might otherwise be performed by in-
house employees.

3. WHY TO OUTSOURCE?
Reduces costs.
Efficiency.
More affordable to outsource to
companies located in different
countries.

4. HOW IS IT DONE?
 Desired results such as
.
 Make a about the
applicability of the process to outsourcing.
 Choosing the
.
 Selecting the

6.  Multi-process outsourcing or MPO is a transaction
in which an organization
of its distinct to a third
party supplier.
 It is due to the variety of processes being
outsourced.
 Purpose : To by
outsourcing various elements of the organisation
to best possible providers, thus focussing on

7.  Aims at a from a true expert for
each process.
 Enjoy during the
sourcing of each aspect of the service.
 As each partner is accountable to deliver one
element of service, .
 Additional management .
 is far
than ending a whole outsourcing
ADVANTAGES

8.  It requires .
 Far
needed for programme and contract management
to ensure that your multiple partners deliver to your
expected objectives.
 You are still left with and
risk for delivering the combined service objectives.
DISADVANTAGES

9. BUILD, OPERATE
AND TRANSFER

10. Enterprise
Third Party
Project
Time or Buy Out

11. ADVANTAGES
 .



12. DISADVANTAGES
 are incurred to pay a profit to the
service provider.
 arise.
 results from the

14. “The delegation to a supplier for the
capture, imaging, conversion or creation,
production, processing, printing, mailing,
electronic transmission, and/or fulfilment
of any type of printed or electronic
document to a service provider specializing
in those services.”
- Infotrends, US

15. ADVANTAGES
 .
 External documentation services can
and
.
 Provides to the employees
in the main company.

16. DISADVANTAGES
 ―Outsourcing is .‖
 ―When I outsource documentation, I will have to
spend a lot of .‖
 ―Outsourcing makes us . What
happens if a contractor terminates service or
becomes too expensive?‖

17. PROJECT
MANAGEMENT
RESPONSIBILITY
OUTSOURCING

18. ADVANTAGES
 Outsourced project managers look at
 Consultants help
 Project management professionals will do
and will be conversant
in the .
 Clients can focus on .
 You can become for dealing

19. DISADVANTAGES
 You must your even
when external resources are used.
 If you don’t work the relationship properly, you
you need in-house.
 when there are
misunderstandings or poor management at the
start of the project.
 The risk of
can be high, depending on the
nature of the project.

20. MANAGED SERVICES

21.  In Managed Services Outsourcing,
is outsourced to a
third party – this is primarily based on the
between client and third party.
 For
managed services provide enterprise-class
capabilities for a —
without requiring a large, initial capital
investment.

22.  Eases adoption of new business processes
and network
availability without additional staff.
 Provides access to the with
.
 Provides makes
it easier to adapt to changing business
conditions enables the IT group to focus on the
ADVANTAGES

23. DISADVANTAGES
 are sometimes to assume
 between client and vendor
organizations.
 Vendors wont be in a position to
understand all of the client

24. OUT-TASKING

25.  Out-Tasking is a simple contract wherein the
other party agrees to complete a task i.e., a
part of your overall service, in a particular
time frame at a particular price.



26.  since they are
just one off tasks.
ADVANTAGES

27. Nothing as such, Just
DISADVANTAGE

29. REASONS FOR ENTERING
INDIA
 Cheap as well as –often
overqualified.
 Dell could gain by working
with third party vendors.
 .

30. CHALLENGES FACED
 to find the right people and
teach them about Dell’s culture.
 .
 Difficulty in .

31. THE DOWNFALL

32.  as Dell failed to plan for the
call centre in the long term.
 Did not plan for with new
additions in Dell’s technology base.
 , long delays in transfer of calls
lead to customer frustration.
 .
CASE ANALYSIS

33. RECOMMENDATIONS
 Investigation and .
 Training employees to
of the customer base.
 to be appointed to
mange and monitor off shore outsourcing
projects.

34. THANK YOU
 Akshat Merchant – 5
 Akshay Agarwal – 6
 Ankur Poddar – 8
 Prateek Bhardwaj – 31
 Prerna Gupta - 34
 Sharanam Khurana - 41
 Tanya Verma – 49
 Vatsal Bhandari – 51