This document provides an introduction to organizational communication. It defines organizational communication as the study of how organizations send and receive information within complex environments, going beyond just effective speaking, writing and listening. It identifies three fundamental characteristics of organizational communication: centrality, pervasiveness and complexity. The document then addresses five common myths about organizational communication and explains why each is a myth. It also defines communication, describes the eight types of non-verbal communication, levels of communication, and four key factors that affect organizational communication: communication skills, networks, culture and power.
discussion of communication impacts on organizations performance and employees too. besides that its role in job satisfaction citizenship behavior enhancement
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The presentation provides an outline of effective communication.
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To succeed in your organization or business depends on how effective communicator you are. Know the basic yet essential information in dealing with people.
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
To succeed in your organization or business depends on how effective communicator you are. Know the basic yet essential information in dealing with people.
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2. ORGANIZATIONAL
COMMUNICATION IS…
*the study of why and how organizations
send and receive information within a
complex systemic environment
*pervasive, multifaceted, and transcends the
study of how to speak, write and listen
effectively.
6. MISCONCEPTIONS REGARDING
ORGANIZATIONAL COMMUNICATION
Myth #3.
Organization Communication is the role of
HR or corporate communication people. It
does not apple to the average employee or
manager.
Fact:
Organizational communication is a
responsibility of every employee.
7. MISCONCEPTIONS REGARDING
ORGANIZATIONAL COMMUNICATION
Myth #4.
People know how to communicate. We can
all speak. We can all hear. Most of us can
use the internet. Certainly intelligent people
can communicate well.
Fact:
Most of us can communicate to some extent
but not all can communicate well.
8. MISCONCEPTIONS REGARDING
ORGANIZATIONAL COMMUNICATION
Myth #5.
Sharing a sophisticated vocabulary makes a
group, members of that group, effective
organizational communicators.
Fact:
Extensive vocabularies do not guarantee
effective communication.
9. COMMUNICATION
*Is a non-linear process that occurs when
people intentionally or unintentionally
send and receive verbal and non-verbal
messages
*It is irreversible and contextual
10. COMMUNICATION
* Sending a message is not synonymous
with communication.
* Communication is different from
understanding
11. 8 TYPES OF NON-VERBAL
COMMUNICATION
1. Kinesics – body motion
e.g. thumbs-up means ok
2.Chronemics –time
e.g. punctuality means professionalism
3.Artifacts –things made by humans
e.g. attires in interview
type of paper in reports
12. 8 TYPES OF NON-VERBAL
COMMUNICATION
4. Oculesics – eye contact
e.g. inability to look eye to eye my
mean the speaker is not telling the truth
5. Haptics - touch
e.g. tapping one’s shoulders
6. Olfactics –smell
e.g. one’s hygiene & health is assumed
through his clean & fresh smell
13. 8 TYPES OF NON-VERBAL
COMMUNICATION
7. Paralanguage – vocalics/vocal factors
such as rate of speech, work emphasis,
volume and tone of voice.
e.g. speaking rapidly with
emphasis while presenting an idea is
seen as enthusiasm
8. Physical Characteristics – Height, weight
complexion and physical attractiveness
14. LEVELS OF COMMUNICATION
LEVEL PERSONS INVOLVED
Interpersonal oneself
Dyadic Two persons
Group 3-15 people
Public Specific group
Mass Large, sometimes
unknown receivers
