The document provides an overview of business communication, defining it as the process of passing information from one person to another. It discusses the need for communication to share information, ensure understanding, motivate others, and provide feedback. The document outlines different types of communication, including verbal methods like oral and written communication, and nonverbal methods using gestures and body language. It also discusses the importance of listening skills, different channels of communication, and types of organizational communication like formal and informal communication. Finally, it notes the need for effective communication in an organization to form the basis of management, provide motivation, socialization, build attitudes, share information, and allow for feedback.

1. Shruti Pillai
Anang Sawant
Nidhi Sundriyal
Sudarshan Surnar
Jimson Tellis
Samiksha Ture
Sumit Viswanathan
Piyush Wagh
Business

2. Presentation Overview
1. Definition
2. Need
3. Types
4. Listening
5. Mediums
6. Types of Organizational Communication
7. Need for effective communication

3. What is communication?
“Communication is a process of passing
information and understanding from one
person to another.”
- Keith Davis

4. Need for communication
To get and give
information
To ensure understanding
and avoid
missunderstandings
To motivate
Stress reliever
To receive and give out
feedback

5. Types Of
Communication
Verbal
Oral Written
Non
Verbal

6. Verbal
Use of sounds and words to express
yourself especially in contrast to using
gestures or mannerism

7. Verbal Communication
ORAL COMMUNICATION

8. Verbal Communication
WRITTEN COMMUNICATION

9. Non verbal
Communication includes gestures, facial
expressions and body language as well as
unspoken understanding and pre-
suppositions.

10. Elements in Non-verbal
Communication
 Voice
 Eye Contact
 Posture
 Movement
 Gestures

11. Why give importance to listening?

12. Key listening skills
 Nonverbal
 Giving full physical attention to the speaker.
 Being aware of the speaker's nonverbal messages.
 Verbal
 Paying attention to the words and feelings that are
being expressed.

13. Mediums/channels of
communication
Emails
Mobiles
Telephone
Internet
Letters
Memos, SMS, Fax
Interview
Reports
Body Languages
Presentation

14. Types of
organizational
communication
Formal
Communication
Informal
Communication

15. Sharing of information with colleagues who
require it within the organization.
FORMAL COMMUNICATION

16. Advantages :
• Documentary evidence
• Enhanced Co-ordination
• Reliable
• Discipline
Disadvantages:
• Time Consuming
• Lack of flexibility
• Creates mental
distance

17. INFORMAL COMMUNICATION
Episodes of interaction that don’t reflect officially designed
channels of communication.

18. Advantages :
o Flexible and faster
o Better human relations
(HR)
o To present grievances
o Job satisfaction
Disadvantages:
o Incomplete
information
o Lack of secrecy
o No definite origin

19. Need for effective communication in an
organization
 Forms the basis of MANAGEMENT.
 Motivation.
 Socializing.
 Building people’s attitude.
 Source of information.
 Feedback.

20. How effective communication will
help in an org ?
 Clear expectations
 Strong relatonships
 Ideas and innovation

21. THANK YOU