This document discusses organizational behavior and key concepts in management. It defines organizational behavior as the study of how individuals and groups act within organizations and how an understanding of human behavior can help manage people more effectively. It outlines the main management functions of planning, organizing, leading, and controlling. It also discusses why studying organizational behavior is important for understanding employee behavior and improving organizational performance and productivity.

1. Organizational Behavior

2. Who? What?
• Manager : -
• Individual who achieves goals through other people.
• Organization : -
• A consciously coordinated social unit, composed of two or more
people, that functions on a relatively continues basis to achieve a
common goal or set of goals.
• Management functions : -
• Planning
• Organizing
• Leading
• Controlling
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3. Planning
• Defining Organizational goals
• Strategy for achieving goals
• Hierarchy of plans to coordinate
activities
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4. Organizing
• Task to be done
• Who is to do what work
• Grouping of tasks
• Decisions to be made
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5. Leading
• Direct employees
• Motivate employees
• Selecting effective communication
channel
• Resolve conflicts
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6. Controlling
• Monitoring the organization’s
performance
• Compare actual performance with its
goals
• Any major deviations to be brought on
track
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7. What is Organizational Behavior
• OB* deals with the study and application of knowledge about
how people as individuals and as groups act within
organizations.
• OB is the understanding, prediction and management of
human behaviour in organization – Fred Luthans.
* Organizational Behaviour will be referred as OB
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8. Why Study Organizational Behavior
• In OB we study the impact that individuals & groups have on
their behavior within the organization .And this knowledge is
applied to improve organizational effectiveness .
• OB focus on what people do in organization and how their
behavior affects the performance of organization.
• Helps manager to understand why people behave in certain
way which in turn affects the productivity .
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9. What are the roles and skills needed of a
manager ?
• Roles • Skills
• Interpersonal role • Technical skills
• Informational role • Human skills
• Decisional role • Conceptual skills
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10. CHALLENGES & OPPORTUNITIES FOR OB
• Globalization
• Managing Workforce Diversity
• Improving Customer Service
• Empowering People
• Motivating for innovation & change
• Helping employees balance work/ life conflicts
• Ethical Behavior
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11. What are variables in OB model
• Dependant Variables • Independent variables
– Productivity – Individual level variables
– Absenteeism – Group level variable
– Turnover – Organization system level
variable
– Organizational citizenship
– Job satisfaction
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