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ORGANIzATIONAL BEHAVIOR Dr. VandanaRahadwa Dr. SamarpitaDutta 7/29/2008 1
What is an Organization? 7/29/2008 2
Goal of Business !!! 7/29/2008 3
What Managers Do Managers (or administrators) Managerial Activities ,[object Object]
Allocate resources
Direct activities of others to attain goals7/29/2008 4
Management skills Technical skills Human skills Conceptual Skills 7/29/2008 5
People are the assets 7/29/2008 6
What is Organizational Behavior? 7/29/2008 7
Organizational behavior (OB)    A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. 7/29/2008 8
Hawthorn Studies Key to modern management In 1924, illumination studies done at Hawthorn Works of Chicago. 7/29/2008 9
Complementing Intuition with Systematic Study Intuition “Gut” feelings about “why I do what I do” and “what makes others tick”. Systematic study Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. Provides a means to predict behaviors. 7/29/2008 10
There Are Few Absolutes in OB Contingency variables: "It Depends!!!" Situational factors that make the main relationship between two variables change---e.g., the relationship may hold for one condition but not another.   Country 1 y x In     x y Country 2 May  NOT be related to  In 7/29/2008 11
. What is Organizational Effectiveness?Effectiveness vs. Efficiency? 7/29/2008 12
7/29/2008 13
The Independent Variables     The presumed cause of some change in the dependent variable; major determinants of a dependent variable.   Individual-Level Variables Group-LevelVariables OrganizationSystem-LevelVariables IndependentVariables Can Be 7/29/2008 14
Basic ob model stage 1 7/29/2008 15
The Dependent Variables Productivity Absenteeism Turnover Deviant Workplace Behavior Organizational citizenship behavior Job Satisfaction 7/29/2008 16
7/29/2008 17
Challenges & opportunities Responding to Globalization Increased foreign assignments Working with people from different cultures Overseeing movement of jobs to other countries Managing Workforce Diversity Embracing diversity Implications for managers 7/29/2008 18
Challenges (contd.) Improving Quality and Productivity Quality management (QM) Process reengineering Responding to the Labor Shortage Fewer skilled laborers Improving Customer Service Increased expectation of service quality Customer-responsive cultures 7/29/2008 19
Other ob challenges Improving People Skills Empowering People Stimulating Innovation and Change Coping with “Temporariness” Working in Networked Organizations Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior 7/29/2008 20

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Organizational Behaviour

  • 1. ORGANIzATIONAL BEHAVIOR Dr. VandanaRahadwa Dr. SamarpitaDutta 7/29/2008 1
  • 2. What is an Organization? 7/29/2008 2
  • 3. Goal of Business !!! 7/29/2008 3
  • 4.
  • 6. Direct activities of others to attain goals7/29/2008 4
  • 7. Management skills Technical skills Human skills Conceptual Skills 7/29/2008 5
  • 8. People are the assets 7/29/2008 6
  • 9. What is Organizational Behavior? 7/29/2008 7
  • 10. Organizational behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. 7/29/2008 8
  • 11. Hawthorn Studies Key to modern management In 1924, illumination studies done at Hawthorn Works of Chicago. 7/29/2008 9
  • 12. Complementing Intuition with Systematic Study Intuition “Gut” feelings about “why I do what I do” and “what makes others tick”. Systematic study Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. Provides a means to predict behaviors. 7/29/2008 10
  • 13. There Are Few Absolutes in OB Contingency variables: "It Depends!!!" Situational factors that make the main relationship between two variables change---e.g., the relationship may hold for one condition but not another. Country 1 y x In x y Country 2 May NOT be related to In 7/29/2008 11
  • 14. . What is Organizational Effectiveness?Effectiveness vs. Efficiency? 7/29/2008 12
  • 16. The Independent Variables The presumed cause of some change in the dependent variable; major determinants of a dependent variable. Individual-Level Variables Group-LevelVariables OrganizationSystem-LevelVariables IndependentVariables Can Be 7/29/2008 14
  • 17. Basic ob model stage 1 7/29/2008 15
  • 18. The Dependent Variables Productivity Absenteeism Turnover Deviant Workplace Behavior Organizational citizenship behavior Job Satisfaction 7/29/2008 16
  • 20. Challenges & opportunities Responding to Globalization Increased foreign assignments Working with people from different cultures Overseeing movement of jobs to other countries Managing Workforce Diversity Embracing diversity Implications for managers 7/29/2008 18
  • 21. Challenges (contd.) Improving Quality and Productivity Quality management (QM) Process reengineering Responding to the Labor Shortage Fewer skilled laborers Improving Customer Service Increased expectation of service quality Customer-responsive cultures 7/29/2008 19
  • 22. Other ob challenges Improving People Skills Empowering People Stimulating Innovation and Change Coping with “Temporariness” Working in Networked Organizations Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior 7/29/2008 20
  • 23. Future ob trends Reengineering Restructuring Benchmarking Outsourcing Freelancers 7/29/2008 21

Editor's Notes

  1. Effectiveness—Achievement of goals.Efficiency--An organization is efficient if it is the accomplishment of enterprise objectives with the minimum of unsought consequences or costs