1. The document discusses order management, activation, and provisioning processes for telecommunications services.
2. Order management systems allow customers to place orders and service providers to process, modify, and fulfill orders across channels while supporting multiple products.
3. Activation involves decomposing service orders, executing scripts across network devices to provision services, and notifying relevant systems upon completion.
It is often noticed that many of the software engineers who work in telecom domain, specially in application delevopment/testing, lag the insights to the complete picture. This results in lack of innovation in what they do and they forget to question - how can they do it better.
So for students of Telecom engineering and newbees into Telecom domain, it is essential to understand the basics of Telecom and to visualize the telecom domain as a whole. This will help them link their bit of contribution to the entire life cycle. Hopefully this presentation serves as a starter.
This presentation gives high level understanding of OBSS systems or Management and Monetization solutions being used in Telco operator environment. It highlights key functional & technical building blocks of Telecom IT Software Infrastructure and what are the key use cases they aim to achieve.
This presentation would be useful for newcomers in Telecom space to quickly grab overall IT landscape.
It is often noticed that many of the software engineers who work in telecom domain, specially in application delevopment/testing, lag the insights to the complete picture. This results in lack of innovation in what they do and they forget to question - how can they do it better.
So for students of Telecom engineering and newbees into Telecom domain, it is essential to understand the basics of Telecom and to visualize the telecom domain as a whole. This will help them link their bit of contribution to the entire life cycle. Hopefully this presentation serves as a starter.
This presentation gives high level understanding of OBSS systems or Management and Monetization solutions being used in Telco operator environment. It highlights key functional & technical building blocks of Telecom IT Software Infrastructure and what are the key use cases they aim to achieve.
This presentation would be useful for newcomers in Telecom space to quickly grab overall IT landscape.
When two large companies merge, it often takes a while – years in some cases – before processes get redesigned to span all departments, and the new organization settles into a lean and profitable machine. And the same is true of OSS/BSS. These systems have been designed for two different purposes: to keep the network operational and to keep it profitable. But today’s demanding networks need the functions of both of these systems to work together, and to work across the varying lifecycles of products and services.
Telecommunication Business Process - eTOM FlowsRobert Bratulic
For related eTOM Flows blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies
For related eTOM Flows lecture: https://www.youtube.com/watch?v=r62ZjpnjJI0
As the telecommunications market is evolving and new technologies such as LTE and 5G networks come into prominence, service providers need to evolve their Operations Support Systems (OSS) and Business Support Systems (BSS). They must enable higher bandwidth and content-rich applications, all while delivering new capabilities and superior experiences to users. OSS and BSS are key to delivering organizations needs for service delivery and fulfilment and business intelligence. The systems integration will help Telecom service providers to optimize expenses on their OSS and BSS systems, and at the same time improve the overall service provisioning and the quality of experience delivered to customers. This book has practical approach. It cover the fulfilment, assurance and billing processes in depth for converged telecommunication services. Customer care using web self care and social networking applications. Billing and charging concepts for GSM, 3G Networks including IMS , LTE is covered. The present day challenge in front of Telecommunication Service Providers is providing a Convergent bill to their customers. Hence Convergent Billing concepts have been included in the book. VOIP and Interconnect Billing has also been covered. BSS Data Centre Solution has been discussed in the book right from Choosing COTS software , planning and designing for BSS Data Centre infrastructure , Licensing and Sizing for Computing resources , Storage and Software, , Deigning WAN for CRM , Mediation and Provisioning , need of taking OSS/BSS on cloud. On the OSS front, the book has excellent coverage of TMN, EMS/NMS, OSS Network Operation Centre , SNMP and Management of Next Generation Networks.
Building A Cloud Strategy PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Building A Cloud Strategy PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty five slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/2LuZsQP
Target readers for this book are all the professionals who are working in Telecom OSS domain or wish to move to OSS domain. Those who already have worked in OSS projects will find this book easier to understand.
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
When two large companies merge, it often takes a while – years in some cases – before processes get redesigned to span all departments, and the new organization settles into a lean and profitable machine. And the same is true of OSS/BSS. These systems have been designed for two different purposes: to keep the network operational and to keep it profitable. But today’s demanding networks need the functions of both of these systems to work together, and to work across the varying lifecycles of products and services.
Telecommunication Business Process - eTOM FlowsRobert Bratulic
For related eTOM Flows blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies
For related eTOM Flows lecture: https://www.youtube.com/watch?v=r62ZjpnjJI0
As the telecommunications market is evolving and new technologies such as LTE and 5G networks come into prominence, service providers need to evolve their Operations Support Systems (OSS) and Business Support Systems (BSS). They must enable higher bandwidth and content-rich applications, all while delivering new capabilities and superior experiences to users. OSS and BSS are key to delivering organizations needs for service delivery and fulfilment and business intelligence. The systems integration will help Telecom service providers to optimize expenses on their OSS and BSS systems, and at the same time improve the overall service provisioning and the quality of experience delivered to customers. This book has practical approach. It cover the fulfilment, assurance and billing processes in depth for converged telecommunication services. Customer care using web self care and social networking applications. Billing and charging concepts for GSM, 3G Networks including IMS , LTE is covered. The present day challenge in front of Telecommunication Service Providers is providing a Convergent bill to their customers. Hence Convergent Billing concepts have been included in the book. VOIP and Interconnect Billing has also been covered. BSS Data Centre Solution has been discussed in the book right from Choosing COTS software , planning and designing for BSS Data Centre infrastructure , Licensing and Sizing for Computing resources , Storage and Software, , Deigning WAN for CRM , Mediation and Provisioning , need of taking OSS/BSS on cloud. On the OSS front, the book has excellent coverage of TMN, EMS/NMS, OSS Network Operation Centre , SNMP and Management of Next Generation Networks.
Building A Cloud Strategy PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Building A Cloud Strategy PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty five slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/2LuZsQP
Target readers for this book are all the professionals who are working in Telecom OSS domain or wish to move to OSS domain. Those who already have worked in OSS projects will find this book easier to understand.
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
IBM Smarter Commerce Order Management for CommunicationsChris Shaw
These are some of the questions a CSP should ask itself when determining whether or not they have the truly intelligent multi-channel order management capabilities they are going to need to accommodate the new demands of the empowered consumer.
Can your customers order in one channel and pick up or return through a different channel?
Do you have visibility into your entire inventory of handsets, accessories or consumer premises equipment, regardless of it’s location?
Does your organization have the ability to rapidly adopt new solutions regardless of where or by whom they are fulfilled?
Can you easily provide a single source for all order status updates and fulfillment progress across all components sold in a customer order, even if they are fulfilled from different solutions?
Can your order management system dynamically change it’s processing behavior based upon real-time learning of it’s surrounding environment?
Do you have the ability to take insight from the ordering system to better understand in real-time how your solution is performing?
Create and Simplify Flexible Order Management with IBM OMSPerficient, Inc.
Successful order management projects are unique in their ability to create brand loyalty by demonstrating a unified commerce approach, spanning pre- and post-sales. Intelligent fulfillment is also essential to organizations selling complex configurable offerings, due to assembly and fulfillment workflows that may span multiple facilities and planning systems.
Perficient’s OMS Rapid Deployment Asset is a pre-configured solution that can be implemented quickly to demonstrate tangible results. The OMS RDA delivers pre-defined functionality, cuts implementation time, and provides flexible, process-based order management from multiple channels while enabling customized fulfillment based upon user-defined business requirements.
In our webinar, we discussed the key benefits of the OMS Rapid Deployment Asset:
-Rapid implementation using pre-defined accelerators
-Simplified connectivity with an IBM ESB that enables various enterprise applications to seamlessly communicate
-Pre-built artifacts for solution design, detail design, and test cases
-Quick delivery of the end-to-end solution to showcase value to your organization
Readying Retailers for Omnichannel FulfillmentOpenbravo
We introduce you to the key benefits and challenges that omnichannel fulfilment represents for retailers today, how leading retailers are performing in this area and what the key aspects are that you must consider from people as well as organization and technology standpoints on your path to leveraging key initiatives like store fulfilment.
How a major industrial group automated its purchase order processesAlain Bezançon
A major industrial group with 40,000 employees across 90 countries needed to automate complex purchase order processes. Hundreds of business rules managed in a third-party
database dynamically applied at process runtime.
IBM Solutions Connect 2013 - Increase Efficiency by Automating IT Asset & Ser...IBM Software India
More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
Enterprise mobile solution for mobilizing field services operations in the manufacturing industry. A success story of field sales efficiency and business turnaround.
IBM Sterling Distributed Order ManagementLightwell
Deliver a superior customer experience through efficient order orchestration with IBM Sterling Distributed Order Management.
Benefits:
• Deliver the perfect order
• Provide highly personalized service
• Support expanded product and service offerings
• Provide more accurate promise dates
• Leverage new fulfillment strategies
• Improve order ll rates and cycle times
• Reduce order management costs
• Reduce buffer stock inventory
• Maximize customer satisfaction and revenue
• Minimize shipping and expediting costs
• Easily on-board new clients or acquired divisions
We believe digitization and automation are the means for institutions to drastically improve their compliance return on investment. Technology solutions like Risk Assessments, customer on boarding, cross-channel risk analysis, monitoring and screening, etc… should be looked at as part of the overall business plan and growth in order to achieve Strategic Compliance Planning.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
4. Order Management
Order Management systems are complex systems that
Allow customer or customer service representatives to capture and
process new orders
Modify existing orders
Process customer moves and changes, price quotes and orders, validate
orders, etc., while supporting multiple channels such as Web, Order
template documents and partner applications as well as multiple lines of
businesses.
5. Order Management System
1. A customer goes to a service provider’s portal to
add converged services to his or her existing
account
2. The order management system verifies and
processes the order based on its product catalog
(which is in sync with the product control
center) and service catalog, then decomposes
and sends a service order to inventory system.
The inventory system allocates resources.
3. The order management system submits the order
to an activation system.
4. The service activation system provisions the
service and sends activation data to the order
management system.
5. The order management system notifies the
simulated billing system that the new product
has been purchased by the customer and its
services activated. The service activation system
also notifies the subscriber portal and CRM about
a new subscription to the service.
6. Functions of Order Management
Order Entry and validation :-
Order Entry process :-
captures order details such as package or plan, service address, service details, customer
accounts, relevant contacts and applicable contracts.
Validation Process:-
Orders can be validated as the data is entered and/or validation after all the data has
been entered.
Product Configurators:-
Products/solutions that validate order data as they are entered and walk the user through the
product configuration process
7. Functions of Order Management
Order Decomposition :-
A single customer order can be decomposed into one or more service requests,
typically based on service types or quantities, in order to be able to fulfill an
order.
For example, if a customer order contains both a VoIP order and a phone line order, two
service requests would be created, one each for VoIP and the phone line, each of which
would be sent to the appropriate provisioning systems.
8. Features of Order Management
• Quote and Order Management
Eliminate quote and order errors with total quote-to-order-to-cash business process
integration across sales, finance and fulfillment, as well as centralized management of
all quotes and orders
Ensure that sales is quoting based on the latest pricing and discounting rules, and
increase average order size by incorporating upsell management.
• Streamlined Order Fulfillment
Automate shipping processes with NetSuite's out-of-the-box integration with UPS, FedEx
and USPS
Reduce fulfillment errors by electronically routing orders to suppliers for drop shipping
Improve the returns process with integration between order management and return
merchandise authorization (RMA).
9. Features of Order Management
• Billing Management and Invoicing
Get bills into customers’ hands sooner and accelerate cash flow by integrating the entire
quote-to-order-to-bill process, which enables faster billing and greater billing accuracy
Eliminate the risk of error with centralized customer, order and invoice records shared across
the business
Reduce DSO with real-time dashboards and detail reports that let you monitor orders
Automate invoicing as well as complex recurring, time and project-based billing.
• Enable Customer Self Service
Differentiate yourself from your competition by providing your customers with complete self-
service access to order and delivery status, as well as payment and demographic information
Increase the ease of doing business with your company by allowing customers to manage their
bills and their payment information online
Reduce the customer-call burden on your staff.
10. Benefits of Order Management
Unique Feature Set:-
Allows customers to search for orders, order status, automatically or manually
change an order status, escalate orders and set timers and reminders.
Proven Experience:-
Used by telecommunication operators in Russia and CIS countries, Netris OMS is
known as a proven, flexible and reliable solution.
Open Architecture:-
A pure J2EE application with an open, flexible architecture that integrates
seamlessly into existing support environments.
12. Provisioning
Provisioning is the process of preparing and equipping a network to allow it to
provide (new) services to its users.
13. Functions of Provisioning
Applies service order details to the selected service template to determine
customer location, serving areas, available Cos and POPs.
Automates and tracks activities associated with complex provisioning or
network change processes, overseeing timely execution of tasks and in the
appropriate order.
Reduces the time required to deliver services.
14. Order Intake web Interface
Automatic email notifications to
Order Activation Details internal and external users
15. Work Order
Work Order automates and tracks the progress of each activity in the
provisioning process, overseeing that all activities are executed at the right
time and in the appropriate order.
Work Order enables service providers to create order templates based on
their internal business rules and processes. Individual users and work groups
in an operator's organization are assigned activities, and as each step in the
process is completed, Work Order's Workflow Engine progresses to the next
step in the process.
16. Benefits of Provisioning
• Speed time-to-market of services by
replacing manual processes with
automated tasks.
• Maximize operational efficiency and staff
productivity by Flow-through service
provisioning reducing work hand-off and
cycle times.
• Increase customer satisfaction by meeting
service demands more quickly and
accurately
• Focus on provisioning exceptions, rather
than entire process.
• Make business processes visible, auditable
and controllable.
18. What is Activation?
The service activation component provides for service-
Design decomposition
Produces correct sets of commands to activate, de-activate, or test the physical
and logical components that comprise the service.
19. Components of Activation
Activation Script Templates:-
store activation scripts and associated parameters and enable users to
browse, add, modify, or delete them.
Service Level scripts:-
Enable the service order to be decomposed and contain commands to activate the service.
Unit Level scripts:-
Execute the activation commands on the network.
Scripting Engine:-
Processes Activation scripts for each managed device.
Applies a set of validation rules to each script.
Produces activation tasks.
20. Components of Activation
Task Scheduler:-
timely executes of tasks according to their rank or priority.
Roll-Back Support:-
Minimizes the time and effort required to –
Reverse activation settings
Suspend the process
Reschedule unsuccessful operations.
Activation Adapters:-
Facilitates interaction with the network equipment and server operating systems.
21. Functions of Activation
Automatically activates services end-to- end across multi-vendor, multi-
technology networks.
Enables service providers to deploy any type of equipment in their network,
as it supports virtually all types of technologies and vendor equipment.
Reduces service delivery bottlenecks caused by slow and inefficient manual
processes.
Monitors the activation process flow
Can automatically “roll back” the network to its previous state in case of an
activation failure.
Provides an audit trail of activation operations, including overall activation
times and network element replies, for business intelligence purposes.
22. Benefits of Activation
• Freedom of choice to incorporate any type of device in the network
• Activate services across convergent networks swiftly and error-free
• Accelerate service delivery by automating service activation
• Improve operational efficiency by replacing resource-draining processes with
automated actions
• Reduce operational costs by eliminating errors due to manual input
• Rapidly meet market demands and increase customer satisfaction
23. Scenario
CA & BA are generated
HLR
2 5 6
CSC
Order
Kiosk Order MML
Customer ID
IVRS Management 3 Activation 4
Relationship
Call • Creation of Postpaid Provisioning
Center Management connection
• Creation of IMSI
• Provision of ISD
WSC (CRM)
7 facility
SMS
1 8
Billing System MSC SGSN/
SMSC MMSC
CDR GGSN
• CA No. UDR UDR
• BA No. IPDR
• Billing Cycle
• Credit Limit
• Type of Service Mediation
provided
• Date & Time of
Activation Database
• Master Data of all IMS VAS
Vendor
plans