Evolution of BMC ITSM Service Request ManagementBMC Software
Join us as we review the history of BMC Service Request Management and how we arrived at where we are today. We'll focus on the solution's rapid improvements and how they help business, as well as some of the little known, but useful, functionalities in the out-of-the-box application.
Evolution of BMC ITSM Service Request ManagementBMC Software
Join us as we review the history of BMC Service Request Management and how we arrived at where we are today. We'll focus on the solution's rapid improvements and how they help business, as well as some of the little known, but useful, functionalities in the out-of-the-box application.
Flevy.com - Feasibility Study Template for Electronic Software DistributionDavid Tracy
This is a partial preview of the document found here:
https://flevy.com/browse/business-document/electronic-software-distribution-feasibility-study-32
Description:
This is a template to conduct a paper-based feasibility study to identify an Electronic Software Distribution tool or service.
Take a Look Under the Hood of BMC Remedy with Smart IT: An Architectural ReviewBMC Software
Technical tour of the architectural components of how Smart IT fits into Remedy. Learn about the different layers of Smart IT and their connection points to the Remedy ITSM applications. See where ITSM apps are extended to include Smart IT functionality, how the data flow and model maps between Smart IT, ITSM, and social features, and even learn about the touch points between BMC MyIT and Smart IT.
21 Secrets of Self-Service IT Request FulfillmentnewScale
This presentation was given at the itSMF Australia ‘Power On’ Conference in Sydney - 18 August 2009. For more information, contact newScale at www.newscale.com
Rate&Bill is a fast, efficient and smart Billing and customers care system that can be used by small, medium or large service provider companies to build easily and quickly an attractive offers and charge the customers on real time or by batch.
IBM Smarter Commerce Order Management for CommunicationsChris Shaw
These are some of the questions a CSP should ask itself when determining whether or not they have the truly intelligent multi-channel order management capabilities they are going to need to accommodate the new demands of the empowered consumer.
Can your customers order in one channel and pick up or return through a different channel?
Do you have visibility into your entire inventory of handsets, accessories or consumer premises equipment, regardless of it’s location?
Does your organization have the ability to rapidly adopt new solutions regardless of where or by whom they are fulfilled?
Can you easily provide a single source for all order status updates and fulfillment progress across all components sold in a customer order, even if they are fulfilled from different solutions?
Can your order management system dynamically change it’s processing behavior based upon real-time learning of it’s surrounding environment?
Do you have the ability to take insight from the ordering system to better understand in real-time how your solution is performing?
Channel Distribution Management System (CDMS) is an exhaustive Workflow management system to manage operations for Channel Distribution. Component modules include sections to take care of Inventory, Logistics, Distributor & Operator Management.
A Place for Us Presentation (June 22, 2007)Andy Carswell
This slide show describes some of the challenges facing Athens, GA and some of the surrounding areas in terms of housing. It was presented in mid-2007.
Flevy.com - Feasibility Study Template for Electronic Software DistributionDavid Tracy
This is a partial preview of the document found here:
https://flevy.com/browse/business-document/electronic-software-distribution-feasibility-study-32
Description:
This is a template to conduct a paper-based feasibility study to identify an Electronic Software Distribution tool or service.
Take a Look Under the Hood of BMC Remedy with Smart IT: An Architectural ReviewBMC Software
Technical tour of the architectural components of how Smart IT fits into Remedy. Learn about the different layers of Smart IT and their connection points to the Remedy ITSM applications. See where ITSM apps are extended to include Smart IT functionality, how the data flow and model maps between Smart IT, ITSM, and social features, and even learn about the touch points between BMC MyIT and Smart IT.
21 Secrets of Self-Service IT Request FulfillmentnewScale
This presentation was given at the itSMF Australia ‘Power On’ Conference in Sydney - 18 August 2009. For more information, contact newScale at www.newscale.com
Rate&Bill is a fast, efficient and smart Billing and customers care system that can be used by small, medium or large service provider companies to build easily and quickly an attractive offers and charge the customers on real time or by batch.
IBM Smarter Commerce Order Management for CommunicationsChris Shaw
These are some of the questions a CSP should ask itself when determining whether or not they have the truly intelligent multi-channel order management capabilities they are going to need to accommodate the new demands of the empowered consumer.
Can your customers order in one channel and pick up or return through a different channel?
Do you have visibility into your entire inventory of handsets, accessories or consumer premises equipment, regardless of it’s location?
Does your organization have the ability to rapidly adopt new solutions regardless of where or by whom they are fulfilled?
Can you easily provide a single source for all order status updates and fulfillment progress across all components sold in a customer order, even if they are fulfilled from different solutions?
Can your order management system dynamically change it’s processing behavior based upon real-time learning of it’s surrounding environment?
Do you have the ability to take insight from the ordering system to better understand in real-time how your solution is performing?
Channel Distribution Management System (CDMS) is an exhaustive Workflow management system to manage operations for Channel Distribution. Component modules include sections to take care of Inventory, Logistics, Distributor & Operator Management.
A Place for Us Presentation (June 22, 2007)Andy Carswell
This slide show describes some of the challenges facing Athens, GA and some of the surrounding areas in terms of housing. It was presented in mid-2007.
Reverse mortgages and older americans presentation (nov. 14, 2013)Andy Carswell
This presentation outlines some of the broad issues that encompass the dilemmas that seniors face in taking on reverse mortgages, a housing option that allows older Americans to age in place. In addition, the presentation covers some recent research results regarding housing counselors' roles in educating and preparing their clients on reverse mortgages, specifically the role that fraud from outside parties can play.
This is my presentation from MidwestUX 2011. I build out a framework for understanding culture and discuss how cultural understanding can inform design decisions.
A pro-bono document on behalf of a man who is single-handedly running recycling collections with his old van in Antigua for grassroots initiative Zero Waste Antigua and Rubber Duck recycling: https://www.facebook.com/pages/Rubber-Duck-Recycling
Extend the power of your ServiceNow Service Catalog, optimize your software license usage, and automate the deployment of PC, Mac, mobile, and cloud applications to employees
IBM Solutions Connect 2013 - Increase Efficiency by Automating IT Asset & Ser...IBM Software India
More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
App Portal enables IT to enforce continual software license compliance and control software deployment, while increasing employee satisfaction and the efficiency of self-service application delivery.
Get a Complete View of Your Business Services and IT Estate in ServiceNow wit...Flexera
Context is Critical to IT and an Accurate CMDB is Vital to Context
A near-real time accurate CMDB is an important requirement but a major challenge for modern IT organizations. Bad and missing data can significantly impact the business and result in business impacting service outages, increased business risk and exposure to security threats.
ServiceNow provides the essential management and big picture visibility that is crucial to an effective CMDB. And Flexera | RISC Networks provides detailed discovery data, context and analysis to push into your ServiceNow instance, making the picture of the current state accurate and contextually relevant.
10 Tips to Optimize, Automate, and Govern your Hybrid IT EnvironmentFlexera
Join our webinar for 10 tips to help you manage your hybrid environment, erase waste from your IT spend and reallocate spend to critical initiatives – enhancing your bottom line and accelerating your company.
Using Automated Policies for SaaS Governance and ComplianceFlexera
Learn to use automated SaaS policies to enforce governance and compliance, including unsanctioned spend alerts, detecting suspicious user activity, onboarding and offboarding, and detecting inactive user accounts.
The Practical Approach for End-to-End SaaS ManagementFlexera
Watch this webinar and get the answers to help you learn to effectively manage software-as-a-service. Learn to optimize SaaS spend, manage multiple vendors and their pricing models, and right-size contracts with detailed usage and cost data.
7 Things You Need to Know for Your Cloud-First StrategyFlexera
One of your top priorities is implementing a cloud-first strategy. Learn to make the shift as efficiently and cost-effectively as possible. Watch this webinar and learn the best practices for cloud migration, optimization, governance and automation.
The Role of In-House & External Counsel in Managing Open Source SoftwareFlexera
Amy Chun, Partner at Knobbe Martens and Marty Mellican, VP & Associate General Counsel at Flexera discuss the role of in-house counsel to better manage any potential legal risks that might be inherent with OSS use.
Addressing Open Source Risks During M&A: A Legal ViewFlexera
Amy Chun, Partner at Knobbe Martens and Marty Mellican, VP & Associate General Counsel at Flexera discuss why a carefully planned audit of open source should be part of every due diligence effort.
Having Trouble Managing All Your Cloud Services? We Know!Flexera
Most businesses have at least 3 or more cloud services, and it’s hard enough to control spend for just one. That’s why Flexera acquired RightScale, the leading multi-cloud management provider. With cloud services making up 20% of most IT budgets, the spend optimization stakes are high. This year’s Rightscale State Of The Cloud report shows that up to 35% of cloud services spend may be wasted.
View these slides to see how RightScale Optima helps you find that 35% and act on it.
Webinar: Maximizing the ROI of IT by Simplifying Technology ComplexityFlexera
View this webinar with Forrester analyst Charlie Betz and Forrester consultant Stephen Odell, as they present the detailed findings of their study. After the webinar, you will have a better understanding of the benefits of Flexera Data Platform.
Webinar: What's New In FlexNet Manager Suite 2018 R1Flexera
Learn about the new features in FlexNet Manager Suite for Enterprises 2018, which brings new capabilities to extend Flexera's leadership in Software Asset Management.
Software Distribution, Customer Experience and the IoT: Get Ready for Fast, S...Flexera
There’s no second chance to make a first impression! Are your software upgrades making a good impression on your customers? Are your software delivery processes fast, scalable, and secure?
Join Forrester Principal Analyst David Johnson, Akamai and Flexera as they discuss what modern electronic software delivery processes should look like in this rapidly growing IoT world.
Fast!
No one likes to wait. Learn how a robust software delivery solution gets software and updates out to customers – without the wait.
Scalable!
File sizes and cadence of updates are faster than ever. Intelligent devices defy conventional software distribution models. Hear what you can do to keep up.
Secure!
Security has many aspects – where do you focus? Discover how to deliver your software in a secure way and only to those entitled to receive it.
Windows 10 webinar: What’s new for IT pros Windows 10 v 1709Flexera
Join Microsoft's Iris Fang and Nick Moseley, Technical Solutions Professionals, for an overview of the new business-friendly features coming in the Windows 10 Update 1709. Whether you have already migrated to Windows 10 and are planning for the upgrade, or preparing to migrate from Windows 7 to The Fall Creators update, this webinar will review what enterprises can expect in the new release.
Don’t Let Hackers Breach Your Data: Shutting Your Risk Window on Apache Struts2Flexera
Cyber-criminals target these known vulnerabilities in both commercial and open source software. Many organizations are either unaware of what’s in their software or take too long to patch their systems. These gaps lead to ignorance of known vulnerabilities and/or a lack of efficient processes to apply critical patches quickly.
Watch this webinar on understanding these gaps, closing the risk window and reducing your risk of a breach. Find out how vulnerable code can be easy to discover and patch.
Announcing the availability of the largest and most comprehensive repository of technology asset data on the planet. Current and constantly curated. Available on the software industry’s first open platform for this data. It’s about time.
Webinar: Take Proactive Control of Your SAP Licensing, Indirect Usage and Ven...Flexera
Join UpperEdge and Flexera in this webinar to learn the importance of getting more proactive control of your SAP relationship to drive predictable outcomes and increased value.
Keeping a Lid on Costs for Cloud Infrastructure and SaaS ApplicationsFlexera
Join us for this webinar as we discuss the spend management risks associated with cloud services and some of the strategies organizations can use to keep a lid on these costs using Software Asset Management processes and tools. We’ll use Amazon Web Services and Microsoft Office 365 as specific examples of cloud infrastructure services and SaaS applications, respectively, that can be managed for better cost efficiency.
Do You Manage Software? Understanding Your Role in Cybersecurity DefenseFlexera
Organizations are under constant attack by hackers targeting applications used by the business. The University of Maryland recently quantified the near-constant rate of attacks on computers with Internet access to every 39 seconds. The best defense requires a holistic approach and collaboration of different teams in a concerted effort to reduce the attack surface for hackers. In this webinar we will discuss the roles and the impact that activities, not always associated with security, have in reducing risk. Whether you are an asset manager, a desktop or datacenter manager, or an IT security professional, your role has a significant impact on your organizations ability to reduce the risk of cyber-attack.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
FlexNet Operations
1. DATASHEET
FlexNet Operations
End-to-End Entitlement Management for Managing the Entire License
Lifecycle of Software, Entitlements and Devices
Benefits to
Application Producers
• Improve efficiency by
managing multiple
license generators and
technologies with a
single system
• Accelerate revenue
recognition and reduce
manual effort by automating
the entire license lifecycle
of software, entitlements
and devices
• Increase channel revenue
by tracking channel
performance and planning
incentive programs to meet
business goals
• Ease the pain of mergers
and acquisitions by
easily integrating new
license generators into
a single system
• Maximize revenue with new
licensing models (support
for the full software licensing
spectrum) and better
tracking and reporting
• Cut support costs and
improve customer
satisfaction by empowering
end-user self-service
• Reduce software license
leakage due to virtual
machine cloning
• Bring products to market
faster by quickly creating
new product configurations
and license models
Application producers, both software vendors and
intelligent device manufacturers, often underestimate
how complicated managing software and device
entitlements can be. Homegrown and legacy
entitlement management tools might work initially, but
can rarely scale and count to meet the changing needs
of the software and intelligent device industries.
FlexNet®
Operations provides a single, end-to-end
entitlement management solution, from license
lifecycle management for software, entitlements and
devices, to software delivery and entitlement driven
software updates.
Manage Entitlements More Efficiently
FlexNet®
Operations gives you the power to
manage software entitlements, subscriptions, and
devices easily and efficiently. It cuts operational
costs by automating the generation, fulfillment and
activation of entitlements and improves customer
satisfaction by providing a consistent experience
and a 24x7 self-service Web portal.
Build New Revenue Streams with Flexible
Software Licensing Models
FlexNet Operations lets you capitalize on new
revenue opportunities by quickly creating new
product configurations and license models–without
involving your IT or development staff—while
helping you to slash inventory costs by using
software licensing, entitlement management and
license lifecycle management to easily create and
manage products.*
Better Understand Customers and Boost Sales
with Rich Reporting Data
FlexNet Operations has rich reporting capabilities
that give you detailed insight information such as
who is receiving entitlements for what product, the
ratio of entitlements to software activations,
how often entitlements are being returned and
re-hosted and which customers are requesting
temporary licenses.
Ease the Pain of Mergers and Acquisitions
FlexNet Operations makes entitlement management
and software license tracking far more efficient,
while simplifying the back-office integration issues
that come with mergers and acquisitions. FlexNet
Operations can also integrate with your ERP and
CRM systems, so you can streamline order entry,
license generation, fulfillment, and change requests
from customers.
Increase Customer Satisfaction
FlexNet Operations helps empower you, your
customers and channel partners with a Web-based
self-service portal they can access 24x7. The portal
enables you to easily return, modify, and rehost
licenses and reassign entitlements, subscriptions, and
device capabilities at any time without calling your
support staff.
*requires FlexNet License Lifecycle Management
“Flexera Software has helped us transition our
focus from individual, repetitive customer fulfillment
transaction processing to customer self-service
enablement – a far more strategic and high-
impact place to be. Since then, Sybase’s per-unit
distribution costs have dropped more than
80 percent.”
– Bob Mullen
Director of Operations, Sybase
“The Entitlement Management Solution from
Flexera Software has helped Alcatel-Lucent improve
the way we view and administer entitlements.
Now our license generators can be consolidated
into a single system, saving us time and
money while giving customers a more
consistent experience.”
– Manish Sharma
Alcatel-Lucent
2. FlexNet License Lifecycle Management: Cut Operational Costs
by Automating the Generation, Fulfillment, and Activation of
Software Licenses and Entitlements
Application producers frequently release new versions, updates
and features for their software and devices, which sometimes
makes it difficult for their enterprise customers to manage the
license through its lifecycle, let alone understand what they are
entitled to use.
When you couple FlexNet Operations (On-Premises or
Cloud) entitlement management with FlexNet License Lifecycle
Management you can quickly create product configurations to
meet market demands, cut your operational costs by automating
the generation, fulfillment and activation of software licenses
and entitlements for your on-premises, cloud, SaaS, virtualized
and embedded applications. With FlexNet License Lifecycle
Management you have the ability and flexibility to:
• Manage the entire software license lifecycle–fulfill,
activate, return, re-host and repair software licenses
• Manage the licensing lifecycle of devices–manage
the licensing activities related to devices including
creating, provisioning (and de-provisioning) capacity and
capabilities, rebalancing, returns and moving devices
• Support virtualization and cloud environments–detect-and-
deny or detect-and-activate products in virtual and cloud
environments to protect against accidental cloning*
• Report on software and device licenses–analyze licenses
by customer, license status, product and version, expiration
dates and more to help you make better decisions
FlexNet Advanced Organization Management: Manage and
Track Software Entitlements Across the Entire Organization and
Channel Partners
One of the biggest challenges application producers and their
enterprise customers’ face is their ability to create, manage
and track software entitlements across the entire organization–
including all the subsidiaries and departments within the
enterprise. In addition, if you are like most application
producers you likely have multiple channel partners and
distributors for your products, yet you don’t have much
visibility into how those channel partners or distributors are
actually performing.
When you couple FlexNet Operations (On-Premises Only)
entitlement management with FlexNet Advanced Organization
Management you have the ability and flexibility to:
• Create and manage tier number of customers, users
and permissions–the hierarchy of business units within
a company can be represented and updated easily with
FlexNet Advanced Organization Management. You can
assign different roles and permissions user or users based
on the business unit they belong to. It also helps you and
your customers handle decentralized purchasing and
accurately track software entitlements and departmental
charge-backs
• Track, report and transfer software entitlements between
producers and tiers of channel partners and distributors
Direct Orders or
Channel Orders
Self-Service end
Customers Channel
Partners
Order
Software
Add-ons
Analyze
Renew
Add-ons
Upgrade
Add-ons
Download
Install
Activate
Software
Add-ons
Configure
Provision
Device
De-activate
Add-ons
Move/
Return
Software
Entitlement and
License Lifecycle
Management
Software
Product Binaries
License Rights
FlexNet Operations Modules
* Requires a FlexNet Licensing Virtualization Platform purchase.
3. FlexNet Usage Management: Support Usage-Based Trust but
Verify Software Licensing and Compliance Models
To stay competitive and grow market share many application
producers adopt their software licensing and compliance
models to meet the changing needs of their enterprise
customers. Recently, many enterprise customers have indicated
that (for some products and in some markets) they want
to move to a usage-based trust but verify software license
compliance management model and in some cases only pay
for what they use.
When you couple FlexNet Operations (Cloud Only) entitlement
management with FlexNet Usage Management you have the
ability and flexibility to:
• Support usage-based trust-but-verify software licensing and
compliance models–by implementing a usage-based trust
but verify model you can offer your enterprise customers
pricing based on actual usage (pay-for-use, pay-for-burst,
pay-for-overage, etc.)
• Provide visibility into actual usage–your enterprise
customer can access the enterprise dashboard to self-
control and self-monitor actual usage data and reconcile
against the software entitlement
• Support compliance initiatives–your access to the
enterprise usage data helps you support enterprise
compliance conversations with a single source of truth
(usage versus entitlement)
• Export usage data–you, the producer, can export usage
data to an external billing system and your enterprise
customer can download the usage data for pattern
analysis and optimization
FlexNet Electronic Software Delivery: Eliminate Physical Fulfillment
Costs by Electronically Delivering your Software to Customers
Today’s application producers need the power to cost-
effectively distribute their products to customers worldwide.
Fulfilling software via physical media incurs freight, assembly,
warehousing and management costs. Studies show these
costs add up to $30 per unit on average and may account for
3-4 percent of product line revenues. Many homegrown FTP
sites are not secure and typically provide no way to enforce
entitlements or track who has downloaded your software.
Electronic software delivery (or electronic software distribution)
is a way to solve these challenges quickly and efficiently.
When you couple FlexNet Operations (Cloud) entitlement
management with FlexNet Electronic Software Delivery you can
eliminate physical fulfillment costs and ensure that only customers
that are entitled to use your software can download it.
With FlexNet Electronic Software Delivery entitlement-based
software distribution you can:
• Eliminate physical fulfillment costs
• Protect maintenance and subscription revenues
• Improve customer satisfaction by delivering software and
updates to customers via a 24x7 self-service portal
• Increase cross-sell and up-sell revenues – by reporting
on your customer’s download activity at a product
version level
• Ensure compliance with complex software export
regulations, revenue recognition, and data privacy rules
• Accelerate revenue recognition–many producers and
intelligence device manufacturers can recognize
revenues as soon as end customers finish downloading
their software
• Provide rapid implementation, high up-time operational
service levels, along with Web services for data access
and integration to ERP/CRM systems
“FlexNet Operations has improved our software fulfillment and entitlement process in many ways. The intuitive cataloging
system, file validation and built-in tools such as automatic MD5 checksum validation (ensures files uploaded and stored
have not been modified and corrupted in any way) are just some of the things that have saved us valuable time and
improved our service. We are able to turn-around software requests much more quickly which has resulted in greater
customer satisfaction. We are very pleased with the service!”
– Steven Pratt
Product Support Manager, FICO
FlexNet Operations Modules
Figure 2: View Usage