The document outlines the transition to Telco 4.0, emphasizing the transformation of the telecommunications sector over the next decade, which includes changes in legislation, technology, and market dynamics that create both threats and opportunities. It aims to prepare telecommunications companies to adapt quickly to these changes and adopt next-generation technologies like cloud computing and smart devices. The study intends to identify critical success factors and develop consulting frameworks to implement effective foresight and strategy development in the industry.

1. EA-envision: The Journey Towards Global Telco Futures: - Telco 4.0 © Enterprise Data Cloud™

2. Telco 2.0™ v. Telco 4.0 © – Positioning STC - Telco 2.0™ Model Macro-economic Telco 2.0™ Model Defines a global framework for Telco Demand / Supply Market Operations Externally referenced – “big picture” STC - Telco 2.0™ Roles Network Provider Telco Service Delivery Agent – manages the Network Domain – Network Design-Build-Operate Integrator Telco Service Access Broker – manages the interface between Network and Service Domains Service Provider Retail – Customer Domain – manages the relationship with consumers of Telco Products EA-envision: - Telco 4.0 © Model Micro-economic Telco 4.0 © Model Describes the Future Telco Business and Technology Operating Models Internal Reference Model – detailed EA-envision: - Telco 4.0 © Model Telco 4.0 Future Master Plan © Telco 4.0 Future Model Telco 4.0 Strategy Model Telco 4.0 EPM - Enterprise Performance Management Model Telco 4.0 Strategic Enterprise Management Framework © Telco 4.0 Business Operating Model - BOM Telco 4.0 Enterprise Architecture Model - EAM Telco 4.0 Enterprise Technology Operations Model - ETOM EA-envision: Strategic Enterprise Management Framework ©

3. Telco 4.0 © – Timeline Evolving 1990’s - Telco 1.0 Fixed Line Voice / Data ISDN Deploying 2000’s - Telco 2.0 Fixed Line Broadband Internet Voice over IP (VoIP) Intensive 2000’s - Telco 3.0 3G Mobile Voice / Data GPRS / UMTS / WAP Mobile Internet Pervasive 2010 - Telco 4.0 © Smart Devices Cloud Computing 4G / Edge / ETOM Mobile Broadband Mobile Voice over IP (MVoIP) Fixed-to-Mobile Convergence Next Generation Network (NGN) Architectures EA-envision: Strategic Enterprise Management Framework ©

4. Telco 4.0 © – Executive Summary Telco 4.0 © – Introduction Over the next ten years radical transformation in the European Telecommunications sector will revolutionise Telecommunications service provision for both Fixed-line (VPN) and Mobile Service Providers –, Mobile Network Operators (MNO) and Mobile Virtual Network Operators (MVNO) – including new entrants – and for all of the Telecommunications support services – systems integrators and software vendors, network design-build-operate firms and network equipment suppliers. Changes to the Legislative, Business and Technology Landscape will equally create threats and opportunities for both existing market participants and for new entrants. The proposed study seeks to understand the impact of those future changes, to be able to differentiate between future winners and losers – and to prepare Telco's to rapidly absorb change in order to be able to exploit the opportunities of Telco 4.0 © Telco 4.0 © – Drivers Telco 4.0 © Legislative Drivers – Future Shared Services Cellular Networks Telco 4.0 © Business Drivers – Competition, Convergence and Consolidation Telco 4.0 © Technology Drivers – Next Generation Network (NGN) Architectures, Fixed-to-Mobile Convergence, Cloud Computing, Smart Devices, Vehicle Telemetry, 4G / Edge, Mobile Broadband Internet and VoIP, Windows Phones / iPhone / PDAs

5. Telco 4.0 © – Agenda Summary Presentation Part 1 Future Research Total – 17 Slides Overview Presentation Part 1 Future Research Strategic Enterprise Management Framework © Part 2 Business Transformation Appendices Business and Technology Strategic Alignment Business Innovation Total – 63 Slides Detailed Presentation Part 1 Future Research Strategic Enterprise Management Framework © Part 2 Business Transformation Appendices Mobile Virtual Network Operations (MVNO) Cloud Computing Smart Devices Case Studies Highways Agency Société Générale Border Security Business and Technology Strategic Alignment Business Innovation Total – 100 Slides

6. Telco 2.0 Business Domains TELCO 2.0 DOMAINS Operational Support Systems (OSS) Telco 2.0 NETWORK DOMAIN Business Support Systems (BSS) Telco 2.0 CUSTOMER DOMAIN Enterprise Support Systems (ESS) Telco 2.0 INTEGRATION DOMAIN Environment Management Network Hand Held Devices Retail Customer Management Mediation and Billing Marketing Settlements Head Office Future Management Sustainability Renewable Resources Future Shared Network Infrastructure 3G GPRS / UMTS Roll-out Future Handset Hand Held Device and Smart Device Propositions Future Retail Landscape Strategic Foresight and Future Management Future Telco Markets and Landscape Future Telco Interconnect Wholesale Contracts and Settlements Future Telco Policy and Legislation Strategy and Planning Hydroelectricity Solar, Wind and Tidal Power Geothermal Energy Bio-fuels 3G Cellular Satellite, Broadcast, Wireless Network Planning MVNO / MVPN Propositions Smart Metering - Planning and Transition Retail Proposition, and Customer Offer, Customer, Experience and Journey Customer Insight and Loyalty Strategy Telco Micro-marketing Enterprise Risk Management Framework ©s - Outsights - COSO Statutory and Regulatory Compliance Offcom Business Operations Micro-Generation CHP Combined Heat & Power Inventory Provisioning Work Scheduling Job Management Smart Metering and Energy Data Management Retail Operations Value Chain Management Customer Business Operating Model (BOM) Telco Mediation, Rating & Billing Business Operating Model (BOM) Customer Relationship Management Product / Tariff Management Contracts and Settlements Balancing, & Optimisation Enterprise Governance, Reporting and Controls IFRS SOX Enterprise Architecture Network Infrastructure Architecture Digital Media Streaming Smart Meter Infrastructure Architecture MVNO / MVPN Platforms Supply Chain, EPOS, Retail Merchandising Architecture Customer Domain Architecture CRM Systems Mediation and Telco Billing Architecture PLCM / CRM Architecture Contracts and Settlements Architecture Financials and Settlements Enterprise Document Management Solution Architecture Network Infrastructure Management Solution Design Smart Meter Energy Data Management Solution Design WAP Supply Chain , EPOS, Retail Merchandising Solution Design Contact and Campaign Management Solution Design Mediation and Billing Solution Design PIMS / CRM Contact and Campaign Management Contracts and Settlements Management Solution Design Enterprise Performance Management DWH and BI Systems Management GIS Mapping and Network Gazetteer Network Monitoring & Control Systems Meter Network Management Energy Data Collection and Aggregation Systems Supply Chain EPOS / Retail Systems and CRM Systems Customer Insight and Loyalty Systems Contact and Campaign Management Telco Billing and Collection Systems PIMS Systems CRM Systems Contracts and Settlements Management Systems Allegro Endur Zainet COTS IS Retail COTS FI CO SD SEM SSM BI and BW FileNet, ECM Infrastructure Management Telco Network Infrastructure Monitoring and Control Meter Infrastructure Management EPOS Network Multi-media Channel Access and Fulfilment Multi-media Channel Access and Fulfilment On-demand Computing and Shared Services Virtualisation, Automation On-demand Computing and Shared Services Virtualisation, Automation, On-demand and Shared Services EA-envision

7. Telco 4.0 © – The Journey….. EA-envision: Strategic Enterprise Management Framework © Part 1 Part 2 Part 4 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Organisation Change & Process Re-engineering Business Change Technology Change Business Architecture Enterprise Governance, Reporting and Controls Business Programme Management Infrastructure Architecture Infrastructure Planning Telco 2.0™ Telco 4.0 © Business Programme Plan Technology Project Plans Information Architecture Business Operating Model Business Planning Enterprise Technology Operations Model Technology Strategy Strategic Enterprise Management Framework © Future Management Plan OSS BSS ESS Solution Architecture Systems Planning IS / IT Strategy Enterprise Architecture Enterprise Architecture Framework © Part 3

8. Telco 4.0 © Business Domains EA-envision Desktop Services Client Inventory, Provisioning, Help Desk and Support Business Continuity Virtualisation, Automation On-demand Computing and Shared Services On-demand Computing and Shared Services VR IVR / Diallers Cisco Routers Multi-media Channel Access and Fulfilment Document Print Management Diallers / Routers Multi-media Channel Access and Fulfilment Avaya, Genesys, Nortel Switches Business Continuity Disaster Recovery EPOS Network Smart Device Infrastructure Management Standardised Terminating Equipment Network Security Anti-trafficking and Counter-terrorist measures Telco Network Infrastructure Telco Network Monitoring and Control Infrastructure Management Oracle e-business Suite, BRM, CRM COTS IS Retail, Ent. Portal, MDM, Pi, FI CO SD BPEM, SEM, SSM. BI and BW IBM FileNet, ECM Contracts and Settlements Management Systems PIMS Systems CRM Systems Campaign Management Systems Telco Billing and Collection Systems Oracle BRM SingleView Amdocs Keenan Geneva Contact Centre and Customer Systems Oracle CRM COTS CRM Unica / Cognos Clarity Onyx Supply Chain EPOS / Retail Systems and CRM Systems Energy Data Collection and Aggregation Systems MVNO / VPN Meter Network Management GIS Mapping and Network Gazetteer Network Monitoring & Control Systems Plant, Building, Site and Environment Management Systems Systems Management Enterprise Performance Management DWH and BI Architecture Contracts and Settlements Management Solution Design PIMS / CRM Contact and Campaign Management Solution Design Mediation Rating and Telco g Billing Solution Design Contact Centre Solution Design Supply Chain , EPOS, Retail Merchandising Solution Design Smart Meter Information Management MVNO / VPN Solution Design Network Infrastructure Management Solution Design Asset and Environment Management Solution Design Solution Architecture Financials and Settlements Enterprise Document Management Contracts and Settlements Architecture PLCM / CRM Architecture Mediation Rating and Telco Billing Architecture Customer Domain Architecture Customer Profiling, Streaming and Segmentation Supply Chain, EPOS, Retail Merchandising Architecture Smart Meter Infrastructure Architecture MVNO / VPN Platforms Network Infrastructure Architecture Asset and Environment Management Architecture Enterprise Architecture Enterprise Performance Managements DWH / BI Analytics Data Mining Contracts and Settlements Balancing, & Optimisation Product / Tariff Management Campaign Management Mediation, Rating and Telco Billing Business Operating Model (BOM) Customer Relationship Management Business Operating Model (CRM BOM) Retail Operations Value Chain Management Smart Metering and IDEX Energy Data Management Electronic Traffic Management Inventory Provisioning Work Scheduling Job Management Micro-Generation CHP Combined Heat & Power Civil Engineering Environment Management Business Operations Enterprise Governance, Reporting & Controls IFRS COBIT SOX Enterprise Risk Management Framework ©s - Outsights - COSO Customer Insight & Loyalty Strategy Customer Profiling, Streaming and Segmentation ETOM Telco Consolidation and Convergence Mediation Rating and Telco Billing IS / IT Planning and Strategy Customer Offer, Experience and Journey Planning Micro-marketing and Mass-customisation Telco Retail Proposition and Customer Offer Product / Service Packaging and Development MVNO / VPN Propositions Smart Metering -Planning and Transition Electronic Toll & Congestion Mgt . 4G / Edge Cellular Network Planning UMTS / GPRS 3G Rollout Hydroelectricity Solar, Wind and Tidal Power Geothermal Energy Bio-fuels Strategy and Planning Future Telco Policy and Legislation Future Telco Interconnect Wholesale Contracts and Agreements Future Telco Markets and Landscape Strategic Foresight and Future Management Social Anthropology Ethno-graphics Demographics Future Telco Retail Model and Landscape Future Handset PDA and Hand Held Devices Smart Device Propositions NGN – Nest Generation Network Architectures 4G / Edge Sustainability Renewable Resources Future Management Head Office Settlement Marketing Telco Billing Rating and Mediation Customer Management Retail Smart and Hand Held Devices Network Environment Management Enterprise Support Systems (ESS) Business Support Systems (BSS) Operational Support Systems (OSS) TELCO 4.0 DOMAINS

9. EA-envision: Telco 4.0 © Overview EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Future Master Plan and Strategic Enterprise Management Framework © - a future template and set of strategic reference models for managing the Transition towards the Mobile Telecommunications Enterprise of the Future - Telco 4.0 © Future Business Operating Model © (summary and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework ©

10. Telco 4.0 © – Purpose of the Study Telco 4.0 © – Introduction Over the next ten years, radical changes to the Legislative, Business and Technology Landscape will revolutionise both Fixed-line & Mobile Service Providers and Telecommunications industry support segments.. Change will equally create threats and opportunities for both existing market participants – and new entrants. The proposed study seeks to understand the impact of those future changes, to be able to differentiate between future winners and losers - and to prepare Telco's to rapidly absorb change in order to be able to exploit the opportunities of Telco 4.0 © Telco 4.0 © – Drivers Telco 4.0 © Legislative Drivers – Future Shared Services Cellular Networks Telco 4.0 © Business Drivers – Competition, Convergence and Consolidation Telco 4.0 © Technology Drivers – Next Generation Network (NGN) Architectures, Fixed-to-Mobile Convergence, Cloud Computing, Smart Devices, Vehicle Telemetry, 4G / Edge, Mobile Broadband Internet and VoIP, Windows Phones / iPhones / PDA EA-envision: Strategic Enterprise Management Framework ©

11. EA-envision: Telco 4.0 © Part 1 - Future Research EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Future Master Plan - a future Framework © and set of reference models for envisioning and planning the Mobile Telecommunications Enterprise of the Future - Telco 4.0 © Future Business Operating Model © (overview and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework © Part 1 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Telco 1.0 Strategic Enterprise Management Framework © Future Management Plan

12. Telco 4.0 © – Approach The approach and key steps towards achieving all of the desired objectives and deliverables (as identified in the following slides) would be as follows: - Formulate and agree the scope of the Telco 4.0 © Futures Study and identify the key opportunities, problems, issues, risks and questions to be answered by the review Identify and research the 2-3 leading Telco's in each Telco Market Segment who are enabling or delivering next-generation 4G Telco products and services based on policy-led, strategy-driven, innovative and effective foresight and futures research Conduct the review using global internet content research, Delphi Oracle, telephone and face-to-face interviews and questionnaires wherever possible and appropriate Analyse the findings and extract both critical success factors and critical failure factors with observations and lessons learned from the survey and research data Prepare, analyse, present, agree and publish the final survey and research data, scenarios, business operating models, reports, findings and recommendations Plan, prepare and deliver futures consulting assignments with Telco 4.0 © clients Design, agree and publish a Telco 4.0 © Future Management Plan EA-envision: Strategic Enterprise Management Framework ©

13. Telco 4.0 © – Future Master Plan EA-envision: Strategic Enterprise Management Framework © Exploit Technology in order to Achieve Business Outcomes Enterprise Performance Management Framework CSF’s KPI’s Metrics Plan for the Future Action the Plan Analyse the Impact Telco 4.0 © Future Master Plan Possible, Probable and Alternative Future Scenarios Strategic Outcomes, Goals and Objectives PROCESS VIEW

14. Telco 4.0 © – Objectives To understand global best practices for conducting Telecommunications 2.0 related foresight and futures research – with a number of leading Telco Service Providers – identified and selected for outstanding excellence and achievement To examine how such futures studies might be scoped, planned and initiated and how to define and develop the key approaches and techniques adopted To learn how to use the outputs of this study to drive policy making, future planning, strategy development, business transformation and technology change To understand the critical success factors and lessons learned from leading Telco Service Providers and also to identify key case study examples of successful business change driven by foresight – and also examples of where it failed, and the reasons why strategic business transformation was unsuccessful To develop and deliver a range of client consulting assignments from a half-day Telco 4.0 © Executive Briefing for your clients leadership team to a 5-day Telco 4.0 © Futures Training Programme for their analysts, planners, strategists and futures researchers - based on the business models, methods, techniques and best practices – delivered via Models, Data, Information and Content in the Telco 4.0 © Future Plan and Strategic Enterprise Management (SEM) Framework © Telco 4.0 © Executive Briefing Half-day • Telco 4.0 © Futures Seminar 1 day Telco 4.0 © Futures Workshop 3 day • Telco 4.0 © Futures Training Programme 5 day Telco 4.0 © Future Management Plan • Telco 4.0 © Strategic Enterprise Management Framework EA-envision: Strategic Enterprise Management Framework ©

15. Telco 4.0 © – Future Master Plan EA-envision: Strategic Enterprise Management Framework © Telco 4.0 © Future Master Plan PLANNING VIEW Manage the Future Achieve Business Outcomes Exploit Technology Future Master Plan Technology Master Plan Business Master Plan

16. Telco 4.0 © – Deliverables The key deliverables for the Telco 4.0 © Future Plan are as follows: - A report on best practices in policy led foresight and futures research from selected leading-edge Telco Service Providers - Telco 4.0 © Industry Best Practices Report A Plan to develop & execute futures consulting assignments with Telco 4.0 © clients: - Half-day Telco 4.0 © Executive Briefing for client senior leadership team on how to sponsor, direct and scope effective foresight and futures research programmes 1 day Telco 4.0 © Futures Seminar for client key policy makers and managers on planning and managing effective foresight and futures research for business transformation 3 day Telco 4.0 © Futures Workshop for your key client managers and lead planners, strategists and futures researchers on delivering effective and incisive foresight and futures research programmes leading to technology and business transformation 5 day Telco 4.0 © Futures Training Programme - for every one of your clients principle analysts, planners, strategists, architects and futures researchers - covering futures studies paradigms, Framework ©s, methods, techniques, resources and tools for elegant and effective strategic foresight and futures research - promoting incisive business change Communicate the final survey and research data, business models, reports, findings & recommendations as a Telco 4.0 © Industry Findings and Report Develop and Publish a Telco 4.0 © Future Management Planning Pack Design & Publish a Telco 4.0 © Strategic Enterprise Management Framework

17. Telco 4.0 © – Future Master Plan EA-envision: Strategic Enterprise Management Framework © Telco 4.0 © Future Master Plan Horizon Scanning, Eltvllle Model Scenario Planning and Analysis Telco 4.0 © Future Management Possible, Probable and Alternative Future Scenarios Telco 4.0 © Business Strategy Strategic Outcomes, Goals and Objectives Telco 4.0 © Enterprise Performance Management CSF’s KPI’s Business Metrics ARTIFACT VIEW

18. EA-envision: Telco 4.0 © Part 1 – Strategic Enterprise Management Framework © EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Strategic Enterprise Management Framework © - a future template and set of reference models for envisioning and planning the Mobile Telecommunications Enterprise of the Future – Telco 4.0 © Future Business Operating Model © (summary and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework © Part 1 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Telco 1.0 Strategic Enterprise Management Framework © Future Management Plan

19. Telco 4.0 – SEM Framework © EA-envision: Strategic Enterprise Management Framework © Business Programme Management Enterprise Portfolio Management Business Operating Model (BOM) Enterprise Architecture Model (EAM) Business Programme Plans Technology Project Portfolio Strategic Planning Business Transformation Technology Transformation Telco 4.0 © Strategic Enterprise Management Framework © Strategic Outcomes, Goals and Objectives Enterprise Technology Operations Model (ETOM) PROCESS VIEW

20. Telco 4.0 © – Agents of Change Mobile Telecommunications Futures - Agents & Catalysts of Change UK / EU Government Legislation and Regulation Statutory and Regulatory Compliance Future Common Shared Services Mobile Wireless Network Technology Innovation 4G / Edge Mobile Broadband Internet Mobile Voice over Internet Protocol (MVoIP) Business Innovation Telco 4.0 © / ETOM Proliferation of Smart Devices Proliferation of new market entrants – Mobile Virtual Network Operators (MVNO) Business Drivers Competition, Sustainability and Viability Mobile Telecom Convergence and Consolidation Corporate Responsibility, Enterprise Governance, Reporting and Controls

21. Telco 4.0 © – Future Trends UK / EU Mobile Telecommunications Legislation and Regulation Statutory and Regulatory Compliance Pricing and Competition Corporate Responsibility, Health and Safety Mobile Telco Industry Re-structuring – separation of roles Separation and segregation of Mobile Network Operators & Telco Service Providers EU Country-wide Common, Shared Services Mobile Wireless Network Independence of Telco Service Providers from Mobile Network Operators Future Common Shared Services Mobile Wireless Network Telco Network Design–Build–Operate Service Providers Arquiva, Crown Castle, EUnetworks Telco Network Equipment Providers Cisco, Ericsson, Nokia, Nortel, Siemens UK / EU Mobile Telecommunications Futures – 4G Network Operators – who will provide 4G MVNO platforms in the UK ? Existing UK 3G Licence Holders – 3, O2, Orange, T-mobile, Vodafone 4G Service Providers – who will provide 4G MVNO services in the UK ? Existing EU 3G Licence Holders – Telefonica ? Existing Asia / Pacific 3G Licence Holders – China Telecom, Singtel ? New Entrants – BNP Paribas, Nomura, Societe General, Tesco, Virgin ?

22. Telco 4.0 © – Business Drivers Competition, Sustainability and Viability Mobile Virtual Network Operators (MVNO) Proliferation of new market entrants Mobile Network Operators Consolidation T-mobile and Orange Future Shared Services Mobile Wireless Network Telco Network Design–Build–Operate Service Providers Arquiva, Crown Castle, EUnetworks Telco Network Equipment Providers Cisco, Ericsson, Nokia, Nortel, Siemens EA-envision: Strategic Enterprise Management Framework ©

23. Telco 4.0 © – Technology Drivers Next Generation Network (NGN) Architectures 4G, Edge, IMS, SIP Mobile Broadband Internet Mobile Voice over Internet Protocol (MVoIP) Enterprise Technology Operating Model (ETOM) BSS & ESS Convergence – SDP Fixed to Mobile Convergence (FMC) Emerging Technologies Smart Devices Cloud Computing EA-envision: Strategic Enterprise Management Framework ©

24. Telco 4.0 – SEM Framework © EA-envision: Strategic Enterprise Management Framework © Telco 4.0 © Strategic Enterprise Management (SEM) Framework © Business Operating Model Enterprise Technology Operations Model Enterprise Architecture Model BOM EAM ETOM MODEL VIEW

25. Telco 4.0 © – Timeline 2010 2010 – Telco 4.0 © Future Management, Strategy and Business / IT Advisory Consultants start to develop their own Telco 4.0 © Enterprise Framework Propositions 2010 – Windows Phones Windows Phones and iPods with always-on Mobile Broadband Internet and Mobile VoIP begin to transform Mobile Telecommunications Services 2010 – Smart Metering Meter Operators, Energy Suppliers, Telco, MVNO, Systems Integrators & Business Process Outsource Providers begin to roll out Smart Metering Programmes under the provisions of the UK 2009 / 2010 Energy Bill 2010 – Smart Devices Smart Fridge-Freezers begin to revolutionise Internet Home Shopping 2010 – Vehicle Telemetry Automotive Manufactures roll out Vehicle Telemetry Programmes as Luxury Passenger Vehicles become Smart-enabled for Safety & Security 2010 – Cloud Computing Smart Devices data messaging - integrated with global Cloud Computing Centres - becomes the fastest growing segment of Mobile Network Traffic

26. Telco 4.0 © – Timeline 2015 2015 – Telco 4.0 © 4G / Edge Technology is rapidly replacing Legacy 3G / UMTS / GPRS 2015 – Windows Phones and iPods Handset Uptake - Windows Phones, PDAs and iPods account for 70% of the total marketplace. All of your e-mails, Music, Pictures, Documents and internet content is stored across remote global Cloud Computing Centres 2015 – Smart Metering Under the provisions of the Energy Act 2010, Smart Meters account for nearly half the domestic (B2C) and business (B2B) installed meters base 2015 – Smart Devices Internet Home Shopping via Smart Fridge-Freezers is now the fastest growing Market Channel for the top five largest Food Retailers in the UK 2015 – Vehicle Telemetry All new Passenger Vehicles in the EU are now Smart-enabled by law as Vehicle Telemetry is used for Electronic Tolls and Congestion Charging 2015 – Cloud Computing Cloud Computing Centres integrated with Windows Phones, PDAs, iPods and Smart Devices is now the largest segment for Mobile Network Traffic

27. Telco 4.0 © – Timeline 2020 2020 – Telco 4.0 © 4G / Edge Technology has now completely replaced 3G / UMTS / GPRS 2020 – Windows Phones and iPods Windows Phones, PDAs and iPods dominate the handset marketplace with always-on Mobile Broadband Internet featuring Mobile VoIP Services 2020 – Smart Metering Under the provisions of the Energy Act 2010, Smart Meters account for all of the UK domestic (B2C) and business (B2B) energy supply marketplace 2020 – Smart Devices Internet Home Shopping via Smart Fridge-Freezers is now the dominant Channel for the three largest and most profitable Food Retailers in the UK 2020 – Vehicle Telemetry All Passenger Vehicles in the EU and UK are now Smart-enabled by law as in-Vehicle Communications is used for Electronic Tolls and Congestion Charging, Active Road Safety and Enhanced Traffic Management, Vehicle Taxation, Policing, Security, Anti-trafficking and Counter-terrorist measures 2020 – Cloud Computing Smart Devices communicating with Cloud Computing Centres becomes the dominant Mobile Network Traffic segment - using 80% of total capacity

28. Telco 4.0 – SEM Framework © EA-envision: Strategic Enterprise Management Framework © Telco 4.0 © SEM Strategic Enterprise Management Framework © Telco 4.0 © BOM Business Operating Model Telco 4.0 © EAM Enterprise Architecture Model Telco 4.0 © ETOM Enterprise Technology Operations Model ARTIFACT VIEW

29. Telco 4.0 © – Value Proposition Telco 4.0 © Future Master Plan Future Management - Possible, Probable & Alternative Future Scenarios Business Management - Strategic Outcomes, Goals and Objectives Enterprise Performance Management Framework © – CSF’s, KPI’s & Metrics Telco 4.0 Strategic Enterprise Management (SEM) Framework © Telco 4.0 © Business Operating Model (BOM) Telco 4.0 © Enterprise Architecture Model (EAM) Telco 4.0 © Enterprise Technology Operations Model (ETOM) EA-envision: Strategic Enterprise Management Framework ©

30. Telco 4.0 © – Value Proposition Telco 4.0 © Future Master Plan Future Management - Possible, Probable & Alternative Futures Business Strategy - Strategic Outcomes, Goals and Objectives Enterprise Governance, Reporting and Controls Telco 4.0 © Future Management Strategic Foresight – the Eltville Model Scenario Planning and Impact Analysis Possible, Probable & Alternative Futures Telco 4.0 © Business Strategy Business Drivers – Competition, Sustainability and Viability Business Strategy - Strategic Outcomes, Goals and Objectives Technology Drivers – Future Shared Services Mobile Wireless Network Telco 4.0 © Enterprise Governance, Reporting and Controls Accounting Standards – GAAP, IFRS Enterprise Risk Management – COSO, Outsights, Basle II, Solvency II Enterprise Performance Management Framework © – CSF’s, KPI’s & Metrics

31. Telco 4.0 © – Value Proposition Telco 4.0 © Strategic Enterprise Management (SEM) Framework © Strategic Management and Enterprise Resources Planning Pack Future Enterprise Landscape Pack – Business, Functional and Technology Business Operating Model (BOM) Enterprise Architecture Model (EAM) Enterprise Technology Operations Model (ETOM) Telco 4.0 © Business Operating Model (BOM) Organisation Architecture Documents, Information Stores and Message Flows Business Processes, Functions and Business Services Telco 4.0 © Enterprise Architecture Model (EAM) Business Architecture – Organisation and Process Domains Systems Architecture – Data, Application and Technical Service Domains Technical Architecture – Media, Computing and Network Infrastructure Domains Telco 4.0 © Enterprise Technology Operations Model (ETOM) Operations Support Systems (OSS) – Network Infrastructure Domains Business Support Systems (BSS) – Mediation, Rating and Billing Domains Enterprise Support Systems (ESS) – Marketing, Settlements, HR and Financials

32. Telco 4.0 © Value Proposition Future Management – What is the Future Management Master Plan for the Future Telco and how can Scenarios for Preferred, Planned and Managed Futures be achieved by implementing the Telco 4.0 Future Management Framework © (Strategic Foresight, The Eltville Model, Horizon Scanning, Extrapolation Analysis, Monte Carlo Simulation, Scenario Planning and Impact Analysis) ? Possible Futures – Probable Futures – Alternative Futures – Scenarios – Impact Analysis – Planning – Action Business Strategy – What are the winning Future Telco Business Strategies and how can they be envisioned, designed, developed, communicated and activated (Business Strategy Development) ? Strategy Development : - Vision – Mission – Businesses Drivers – Strategies – Outcomes – Goals – Objectives Organisation Architecture – Design of the Future Telco Organisation Establishment to provide an optimised platform for executing Telco 4.0 © business processes (Organization Management) ? Organisation Architecture : – Establishment – Roles – Responsibilities – Communications Organisational Development – What is the most effective Organisation Structure for the Future Telco and how can the Telco 4.0 © management structures be designed, developed and transitioned into from the Legacy Telco 1.0 Organisation – leaving behind those unwanted / undesirable aspects of the inherited Legacy Telco 1.0 Organisational Structure (Organizational Transformation() ? Organisational Development : – Organisational Change – Training – Team Building – Personal Development Talent Management – How Human Resources will be managed and deployed in the Future Telco for the most efficient utilisation of the available skills and resources across the Telco 4.0 © organisation structure, processes and functions (Human Resource Management and Talent Management) ? Talent Management : – Human Resources – Skills – Qualities – Capabilities – Performance EA-envision: Strategic Enterprise Management Framework ©

33. Telco 4.0 © Value Proposition Business Process Management – What core Business Processes will be executed by the Telco of the Future , how are they orchestrated and integrated, and how do they contribute towards the delivery of the Telco 4.0 © future master plan / strategic vision (Business Process Management)? Strategy Enablers : – Process Orchestration – Collaboration – Productivity – Work Groups – Cyber Library Enterprise Performance Management – How the Performance of every Future Telco individual, process and function (CSF’s, KPI’s and Business Metrics) contribute towards target achievement (Financial Management, Process Management and Enterprise Performance Management)? Strategy Enablers : – Action Planning – CSFs – KPIs – Business Metrics – Reporting / Analytics / Data Mining Business Operating Model – What Business Services does the Future Telco implement, how are they integrated, how do they support Business Processes and the Functional Architecture, and how do they contribute to Business Agility for the Telco 4.0 © organization (Business Operating Model)? Enterprise Application Integration : – Enterprise Service Bus – Service Registry – Enterprise Services Business Transformation – What Future Telco Business Programmes and Technology Projects need to be planned, how do they enable business change, what processes and IT applications do they change or have impact upon - and how this contributes towards the business strategy of the Telco 4.0 © organization (Business Program Management and Project Portfolio Management) ? Enterprise Portfolio Management : - Architecture Master Planning – Business Change – Programme Planning Enterprise Governance, Reporting and Controls – What Future Telco Enterprise Risk Management, Internal Governance and External Compliance initiatives need to be planned, how do they facilitate Corporate Responsibility, Regulatory and Statutory Compliance, what processes and IT applications do they impact upon and change - and how does this contributes towards the ongoing performance, viability and sustainability of the Telco 4.0 © organization (Enterprise Risk Management, Governance, Reporting and Controls) ? Risk Framework ©s : – Eltville Model – Outsights – COSO – GAAP – IFRS – Basle II – Solvency II

34. Telco 4.0 © Value Proposition Enterprise Architecture – What To-be Enterprise Architecture Domains need to be designed, developed and implemented, how are they integrated and what information, processes, services and functions are supported by the Telco 4.0 © organization (Architecture Domain Management)? Enterprise Architecture : - Business Architecture – Systems Architecture – Technical Architecture Information Architecture – What Information and Data Models need to be supported within the Future Telco enterprise, how they interface and what processes and applications do they support (Information Portfolio Management)? Strategy Enablers: - ERP – CRM – Data Warehouse / Business Intelligence – Cloud Computing Functional Architecture – What Information Systems and applications will be available to the Future Telco enterprise, how do they interface and what processes and functions do they support (Information Systems Strategy and Architecture) ? Strategy Enablers : - ERP – CRM – Process Orchestration – Collaboration – Productivity – Work Groups Infrastructure Architecture – What Information Technology infrastructure platforms will be supported within the Future Telco enterprise, how do they integrate -= and what data, systems and applications do they support (IT Portfolio Management) ? Strategy Enablers: - Virtualisation – Automation – On-demand Computing – Cloud Computing Service Delivery – What Channels Architecture multi-media platforms will be supported within the Future Telco enterprise, how do they integrate and what processes, data, systems and applications will be supported (Multi-media Channels Architecture, IT Service Management, ITIL) ? Channels Architecture : - Internet – Call Centre – In-store / EPOS – 3 rd party – SMS – e-mail – White Mail Service Management : - Service Access – Service Provisioning – On-demand Computing – Shared Services EA-envision: Strategic Enterprise Management Framework ©

35. EA-envision: Appendices Enterprise Data Cloud™

36. EA-envision: Telco 4.0 © Part 2 – Business Transformatio n EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Strategic Enterprise Management Framework © - a strategic template and set of reference models for building the Mobile Telecommunications Enterprise of the Future – Telco 4.0 © (summary and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework © Part 2 Organisation Change & Process Re-engineering Business Change Business Architecture Business Programme Management Business Programme Plan Technology Project Plans Business Operating Model Business Planning

37. Telco 4.0 © – Sponsorship Business Sponsorship CEO, Finance, Operations, Planning and Strategy Directors Strategic Foresight (Scenario Planning and Impact Analysis) Future Master Plan (Eltville Model) Strategic Enterprise Management Framework © (SEM) Enterprise Architecture Model (EAM - As-is, To-be) Business Operating Model (BOM - As-is, To-be) Technology Sponsorship CIO / CTO / Programme Directors Technology Horizon Scanning, Monitoring & Tracking (Emerging Technologies) Technology Master Plan (IS / IT Strategy) Strategic Technology Framework © (IS / IT Architecture) Enterprise Technology Operations Model (ETOM - As-is, To-be) Domain Solution Architectures (Network Domain, Customer Domain etc.) Operational Support Systems (OSS) - Network Domain Business Support Systems (BSS) - Customer Domain Enterprise Support Systems (ESS) - Marketing, Settlements, Financials, HR

38. Telco 2.0 Business Domains TELCO 2.0 DOMAINS Operational Support Systems (OSS) Telco 2.0 NETWORK DOMAIN Business Support Systems (BSS) Telco 2.0 CUSTOMER DOMAIN Enterprise Support Systems (ESS) Telco 2.0 INTEGRATION DOMAIN Environment Management Network Hand Held Devices Retail Customer Management Mediation and Billing Marketing Settlements Head Office Future Management Sustainability Renewable Resources Future Shared Network Infrastructure 3G GPRS / UMTS Roll-out Future Handset Hand Held Device and Smart Device Propositions Future Retail Landscape Strategic Foresight and Future Management Future Telco Markets and Landscape Future Telco Interconnect Wholesale Contracts and Settlements Future Telco Policy and Legislation Strategy and Planning Hydroelectricity Solar, Wind and Tidal Power Geothermal Energy Bio-fuels 3G Cellular Satellite, Broadcast, Wireless Network Planning MVNO / MVPN Propositions Smart Metering - Planning and Transition Retail Proposition, and Customer Offer, Customer, Experience and Journey Customer Insight and Loyalty Strategy Telco Micro-marketing Enterprise Risk Management Framework ©s - Outsights - COSO Statutory and Regulatory Compliance Offcom Business Operations Micro-Generation CHP Combined Heat & Power Inventory Provisioning Work Scheduling Job Management Smart Metering and Energy Data Management Retail Operations Value Chain Management Customer Business Operating Model (BOM) Telco Mediation, Rating & Billing Business Operating Model (BOM) Customer Relationship Management Product / Tariff Management Contracts and Settlements Balancing, & Optimisation Enterprise Governance, Reporting and Controls IFRS SOX Enterprise Architecture Network Infrastructure Architecture Digital Media Streaming Smart Meter Infrastructure Architecture MVNO / MVPN Platforms Supply Chain, EPOS, Retail Merchandising Architecture Customer Domain Architecture CRM Systems Mediation and Telco Billing Architecture PLCM / CRM Architecture Contracts and Settlements Architecture Financials and Settlements Enterprise Document Management Solution Architecture Network Infrastructure Management Solution Design Smart Meter Energy Data Management Solution Design WAP Supply Chain , EPOS, Retail Merchandising Solution Design Contact and Campaign Management Solution Design Mediation and Billing Solution Design PIMS / CRM Contact and Campaign Management Contracts and Settlements Management Solution Design Enterprise Performance Management DWH and BI Systems Management GIS Mapping and Network Gazetteer Network Monitoring & Control Systems Meter Network Management Energy Data Collection and Aggregation Systems Supply Chain EPOS / Retail Systems and CRM Systems Customer Insight and Loyalty Systems Contact and Campaign Management Telco Billing and Collection Systems PIMS Systems CRM Systems Contracts and Settlements Management Systems Allegro Endur Zainet COTS IS Retail COTS FI CO SD SEM SSM BI and BW FileNet, ECM Infrastructure Management Telco Network Infrastructure Monitoring and Control Meter Infrastructure Management EPOS Network Multi-media Channel Access and Fulfilment Multi-media Channel Access and Fulfilment On-demand Computing and Shared Services Virtualisation, Automation On-demand Computing and Shared Services Virtualisation, Automation, On-demand and Shared Services EA-envision

39. Telco 4.0 © – The Journey….. EA-envision: Strategic Enterprise Management Framework © Part 1 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Telco 2.0™ Strategic Enterprise Management Framework © Future Management Plan Part 2 Organisation Change & Process Re-engineering Business Change Business Architecture Business Programme Management Business Programme Plan Technology Project Plans Business Operating Model Business Planning Part 4 Technology Change Infrastructure Architecture Infrastructure Planning Telco 4.0 © Enterprise Technology Operations Model Technology Strategy OSS BSS ESS Solution Architecture Systems Planning Enterprise Governance, Reporting and Controls Information Architecture IS / IT Strategy Enterprise Architecture Enterprise Architecture Framework © Part 3

40. Telco 4.0 © Business Domains EA-envision Desktop Services Client Inventory, Provisioning, Help Desk and Support Business Continuity Virtualisation, Automation On-demand Computing and Shared Services On-demand Computing and Shared Services VR IVR / Diallers Cisco Routers Multi-media Channel Access and Fulfilment Document Print Management Diallers / Routers Multi-media Channel Access and Fulfilment Avaya, Genesys, Nortel Switches Business Continuity Disaster Recovery EPOS Network Smart Device Infrastructure Management Standardised Terminating Equipment Network Security Anti-trafficking and Counter-terrorist measures Telco Network Infrastructure Telco Network Monitoring and Control Infrastructure Management Oracle e-business Suite, BRM, CRM COTS IS Retail, Ent. Portal, MDM, Pi, FI CO SD BPEM, SEM, SSM. BI and BW IBM FileNet, ECM Contracts and Settlements Management Systems PIMS Systems CRM Systems Campaign Management Systems Telco Billing and Collection Systems Oracle BRM SingleView Amdocs Keenan Geneva Contact Centre and Customer Systems Oracle CRM COTS CRM Unica / Cognos Clarity Onyx Supply Chain EPOS / Retail Systems and CRM Systems Energy Data Collection and Aggregation Systems MVNO / VPN Meter Network Management GIS Mapping and Network Gazetteer Network Monitoring & Control Systems Plant, Building, Site and Environment Management Systems Systems Management Enterprise Performance Management DWH and BI Architecture Contracts and Settlements Management Solution Design PIMS / CRM Contact and Campaign Management Solution Design Mediation Rating and Telco g Billing Solution Design Contact Centre Solution Design Supply Chain , EPOS, Retail Merchandising Solution Design Smart Meter Information Management MVNO / VPN Solution Design Network Infrastructure Management Solution Design Asset and Environment Management Solution Design Solution Architecture Financials and Settlements Enterprise Document Management Contracts and Settlements Architecture PLCM / CRM Architecture Mediation Rating and Telco Billing Architecture Customer Domain Architecture Customer Profiling, Streaming and Segmentation Supply Chain, EPOS, Retail Merchandising Architecture Smart Meter Infrastructure Architecture MVNO / VPN Platforms Network Infrastructure Architecture Asset and Environment Management Architecture Enterprise Architecture Enterprise Performance Managements DWH / BI Analytics Data Mining Contracts and Settlements Balancing, & Optimisation Product / Tariff Management Campaign Management Mediation, Rating and Telco Billing Business Operating Model (BOM) Customer Relationship Management Business Operating Model (CRM BOM) Retail Operations Value Chain Management Smart Metering and IDEX Energy Data Management Electronic Traffic Management Inventory Provisioning Work Scheduling Job Management Micro-Generation CHP Combined Heat & Power Civil Engineering Environment Management Business Operations Enterprise Governance, Reporting & Controls IFRS COBIT SOX Enterprise Risk Management Framework ©s - Outsights - COSO Customer Insight & Loyalty Strategy Customer Profiling, Streaming and Segmentation ETOM Telco Consolidation and Convergence Mediation Rating and Telco Billing IS / IT Planning and Strategy Customer Offer, Experience and Journey Planning Micro-marketing and Mass-customisation Telco Retail Proposition and Customer Offer Product / Service Packaging and Development MVNO / VPN Propositions Smart Metering -Planning and Transition Electronic Toll & Congestion Mgt . 4G / Edge Cellular Network Planning UMTS / GPRS 3G Rollout Hydroelectricity Solar, Wind and Tidal Power Geothermal Energy Bio-fuels Strategy and Planning Future Telco Policy and Legislation Future Telco Interconnect Wholesale Contracts and Agreements Future Telco Markets and Landscape Strategic Foresight and Future Management Social Anthropology Ethno-graphics Demographics Future Telco Retail Model and Landscape Future Handset PDA and Hand Held Devices Smart Device Propositions NGN – Nest Generation Network Architectures 4G / Edge Sustainability Renewable Resources Future Management Head Office Settlement Marketing Telco Billing Rating and Mediation Customer Management Retail Smart and Hand Held Devices Network Environment Management Enterprise Support Systems (ESS) Business Support Systems (BSS) Operational Support Systems (OSS) TELCO 4.0 DOMAINS

41. EA-envision: Strategic Business and Technology Alignment Programme Management Sponsorship, Scope, Functionality. Timeline, Budget Technology Support COTS Diagnostics, CASE Tools & Enterprise Repository Enterprise Portfolio Management Project Portfolios, Business Architecture, Infrastructure EA-envision: Strategic Enterprise Management Framework ©

42. COTS Programmes – the challenge Business Programmes – Business Transformation Programmes and their associated Processes, Enterprise Services, COTS Applications and Integration Architecture are very complex, high cost / high risk investments and are becoming increasingly difficult to understand and manage. They encompass a huge mass of detail and depend upon the success of a large number of embedded, mission-critical business and technology decisions. Enterprise / Solution Architecture – There is an overarching responsibility to understand the many impacts of each of these decisions and get them right first time – or run the risk of potentially catastrophic business interruption or failure if we get these decisions wrong. A structured Enterprise Architecture and Service-oriented Architecture Framework © guides us successfully through architecting, designing and delivering Enterprise Services via the Enterprise Service Bus. EA-envision: Strategic Enterprise Management Framework ©

43. Business Strategic Assessment Future Management – What is the Future Management Master Plan for the enterprise and how can Scenarios for Preferred, Planned and Managed Futures be achieved (Strategic Foresight, Eltville Model, Horizon Scanning, Extrapolation Analysis, Monte Carlo Simulation, Scenario Planning and Impact Analysis) ? Possible Futures – Probable Futures – Alternative Futures – Scenarios – Impact Analysis – Planning – Action Business Strategy – What are the detailed enterprise Business Strategies and how can they be envisioned, designed, developed, communicated and activated (Business Strategy Development) ? Strategy Development : - Vision – Mission – Businesses Drivers – Strategies – Outcomes – Goals – Objectives Organisation Architecture – To what extent the Organisation Establishment is a proper reflection of appropriate roles and responsibilities to efficiently execute business processes (Organization Management)? Organisation Architecture : – Establishment – Roles – Responsibilities – Communications Organisational Development – What is the Organisation Structure for the enterprise and how can these management structures be designed, developed and improved (Organizational Change() ? Organisational Development : – Organisational Change – Training – Team Building – Personal Development Talent Management – How Human Resources are being deployed and whether there is optimum use of the available skills and resources across the organisation structure, processes and functions (Human Resource Management and Talent Management)? Talent Management : – Human Resources – Skills – Qualities – Capabilities EA-envision: Strategic Enterprise Management Framework ©

44. Business Strategic Assessment Business Process Management – What are the core Business Processes that the enterprise executes, how they are orchestrated and integrated, and how they contribute to organization strategy (Business Process Management)? Strategy Enablers : – Process Orchestration – Collaboration – Productivity – Work Groups – Cyber Library Enterprise Performance Management – How the performance of each process, each function and each individual (CSF’s, KPI’s and business metrics) contribute towards the enterprise achievement (Financial Management, Process Management and Enterprise Performance Management)? Strategy Enablers : – Action Planning – CSFs – KPIs – Business Metrics – Reporting / Analytics / Data Mining Business Operating Model – What Business Services does the enterprise implement, how are they integrated, how do they support Business Processes and the Functional Architecture, and how do they contribute to the Business Agility of the organization (Business Operating Model)? Enterprise Application Integration : – Enterprise Service Bus – Service Registry – Enterprise Services Business Transformation – What Business Programmes and Technology Projects are currently under way, how they enable business change, what processes and IT applications do they change and have impact upon and how this contributes towards the business strategy of the organization (Business Program Management and Project Portfolio Management) ? Enterprise Portfolio Management : - Architecture Master Planning – Business Change – Programme Planning Enterprise Governance, Reporting and Controls - What Enterprise Risk Management, Internal Governance and External Compliance initiatives are currently under way, how do they facilitate Corporate Responsibility, Regulatory and Statutory Compliance, what processes and IT applications do they impact upon and change - and how does this contributes towards the ongoing performance, viability and sustainability of the organization (Enterprise Risk Management, Governance, Reporting and Controls) ? Strategy Enablers : – GAAP – IFRS – Basle II – Solvency II – COSO – Outsights – Eltville Model

45. Business Strategic Assessment Enterprise Architecture – What Enterprise Architecture Domains need to be designed, developed and implemented, how are they integrated and what information, processes, services and functions are supported (Architecture Domain Management)? Enterprise Architecture : - Business Architecture – Systems Architecture – Technical Architecture Information Architecture – What Information and Data Models are supported within the enterprise , how they interface and what processes and applications do they support (Information Portfolio Management)? Strategy Enablers: - ERP – CRM – Data Warehouse / Business Intelligence – Cloud Computing Functional Architecture – What Information Systems and applications are available to the enterprise, how they interface and what processes and functions they support (Information Systems Strategy and Architecture) ? Strategy Enablers : - ERP – CRM – Process Orchestration – Collaboration – Productivity – Work Groups Infrastructure Architecture – What Information Technology infrastructure platforms are supported within the enterprise, how do they integrate and what data, systems and applications do they support (IT Portfolio Management) ? Strategy Enablers: - Virtualisation – Automation – On-demand Computing – Cloud Computing Service Delivery – What Channels Architecture multi-media platforms are supported within the enterprise, how do they integrate and what processes, data, systems and applications are supported (ITIL, IT Portfolio Management, IT Service Management) ? Channels Architecture : - Internet – Call Centre – In-store / EPOS – 3 rd party – SMS – e-mail – White Mail Service Management : - Service Access – Service Provisioning – On-demand Computing – Shared Services EA-envision: Strategic Enterprise Management Framework ©

46. COTS Programme Risk Breakdown Structure Programme Risk External Dependencies Resources and Prioritization Financials – Funding and Budget Allocation Timeline – Constraints, Dependencies, Milestones and Deliverables Configuration Management – People, Process and Technology Change Internal and External Governance and Compliance: – Legislative, Statutory and Regulatory Compliance Architecture Governance – Security Principles, Policies and Standards Business Due Diligence – Procurement and Strategic Vendor Management Customer Acceptance and Satisfaction, Benefits Realisation Operational Risk Internal Threats / Changes in Direction – Business Strategy, Executive Sponsorship, Financials & HR, Project Change, Delay and Cancellation Systemic Risk External Threats – Military, Political, Legislative, Regulatory, Economic, Industrial, Social, Climatic, Environmental and Ecological Threats

47. COTS Strategic Threat Assessment Did you know that there are..... Rarely issues with: - COTS Software? Occasional issues with: - Infrastructure and Integration Architecture? Often issues with: - Programme and Project Management? Stakeholder Communications and Relationship Management? Frequent issues with: - Business Process Management? COTS Alignment with the Business Operating Model? Always issues achieving: - Benefits Realisation Strategy? Business Performance Improvement?

48. COTS Business Strategic Alignment Stakeholder Management Business Case Development Benefits Realisation Strategy Programme / Project Management Executive Project Buy-in and Sponsorship Complexity Level – Scope, Requirements, Functionality Programme and Project Planning / Enterprise Portfolio Management 3 rd Parties, Constraints, Dependencies, Resources, Timeline, Milestones, Budget Enterprise Portfolio Management Business Architecture Functional Architecture Infrastructure Architecture Configuration Management – Baseline Versioning, Change Management COTS Functionality Requirements Discovery Requirements Definition (Blueprint) Business Operating Model (BOM) Design Technology Support CASE Tools and Enterprise Repository COTS Diagnostics. Analytics, Reporting and Controls EA-envision: Strategic Enterprise Management Framework ©

49. EA-envision: The Solution... What EA-envision: can do... For more than a decade, EA-envision: has helped multi-national companies such as BP International, DHL and Central Government Departments implement their mission-critical COTS projects - across the UK, Europe, Middle East and Asia Pacific. Whether you're operating in the mid-market, within a Fortune 500 firm or in a Local or Central Government Department - you can benefit from our extensive COTS experience, in-depth knowledge, and proven methodology. EA-envision: are able to offer Clients… EA-envision: Business Evaluator - a method and set of CSF’s. KPI’s and Business Metrics to independently asses the operational effectiveness of your business transformation programme . EA-envision: COTS Evaluator - a "Diagnostic Tool" and set of processes to automatically measure the relative state of your current COTS projects and previous COTS implementations EA-envision: Project Recovery - If the project is at risk we can place an Advisory Team on site to implement specific turn-around interventions and provide a detailed project recovery plan Why EA-envision: EA-envision: has an unmatched track record of implementing COTS systems and helping Fortune 1000 Clients achieve Strategic Business / Technology Alignment and deliver desired outcomes and realise business benefits from their COTS and Information Technology Projects. Why now... You don’t have time to waste. The sooner you determine to tackle your implementation issues... Then the sooner they can be fixed and the sooner you can achieve your planned outcomes…. EA-envision: Strategic Enterprise Management Framework ©

50. COTS Diagnostics – Business Impact Assessment and Reporting Portfolio Management Enterprise Modeller ERP Service Registry Enterprise Repository Architecture Design Objects Processes Functions Business Services Project Portfolio Management….. Project Specific Reports E-Mail CMS Cached Reports Monitoring E-mail template CRM Configuration & Customisation Data Project Planning VPN Exchange Server Intelligent Agents and Alerts Services Requirements Models Function Library Application Catalogue Data Models Solution Options Solution Designs Service Repository Project Planning and Enterprise Portfolio Management Data Reporting Solution Options \ Design AD CASE & Planning Tools

51. Three reasons to be cheerful… Innovation – the EA-envision: think smarter approach ….. Future-oriented Perspective Strategic Enterprise Management Framework © Complete ”2B” Industry Architecture Models delivered via Enterprise Repository / Visualisation CASE Tools Enterprise Architecture Model (EAM) Business Operating Model (BOM) Enterprise Technology Operations Model (ETOM) Inspiration - multi-disciplinary "layered" approach - "one-stop shop" ….. Strategic Foresight Techniques and Future Management Coaching Business Strategy Advisory – Strategic Outcomes, Goals and Objectives Business Transformation Programme Management Information Technology Advisory - IS/IT Strategy and Architecture Industry Solution Architecture Domain Models Business Architecture Process / Business Service Architecture Data / Information Architecture Functional / Application Architecture Domains, Applications, Systems, Modules, Components and Technical Services Enterprise Application Integration Architecture Process Orchestration, Service-oriented Architecture (SOA) Framework © and Enterprise Service Bus (ESB) Infrastructure Architecture Multi-media Channels Architecture MVNO Platforms and Cloud Computing Shared Services and On-demand Computing - Hosting, Service Delivery and Service Management Independence - no proprietary influences or conflict of interest (Microsoft, Oracle, SAP) ….. Strategic Vendor Management – “gamekeeper v. poacher” EA-envision: map the Strategic Enterprise Management Framework © Models to the functional architectures of alternative solution providers to support an objective "best-fit" evaluation of all the available solution options

52. EA-envision: Business Innovation Enterprise Data Cloud™

53. Enterprise Data Cloud™ The Enterprise Data Cloud™ is a dedicated server array, or cluster, designed for the optimisation of parallel load and query of vast amounts of transactional data – for data warehouse, business intelligence and analytics in very large-scale Enterprise Information Management and Enterprise Content Management applications. Integrated hardware, database and storage device Inexpensive hardware Open-source software and database Low-cost, high-performance solution Massively Parallel Processing architecture Shared-Nothing implementation Maximizes parallelism Removes data flow bottlenecks

54. Enterprise Data Cloud™ - most powerful database architecture available Optimized for Parallel Loading, Parallel Query, BI and Analytics Information management for Customer Insight & Loyalty Applications Provides automatic parallelization No need for complex manual partitioning or tuning Load-and-go query management - just like any conventional database Tables are distributed across segments Each node contains a physical data subset of partitioned table rows Extremely scalable and I/O optimized All nodes can scan and process in parallel No I/O contention between segments Linear scalability by adding nodes Each node adds storage, query performance and loading performance

55. Enterprise Data Cloud™ Physical Consolidation Performance, Scalability and Business Agility Unlocking the power and potential of the Enterprise Data Cloud™ Improve server utilization and reduce overall hardware costs Predictable Service Levels Mission critical reliability Maximum performance Faster business innovation Self-serve provisioning of data warehouses Incrementally expand processors and storage Less friction to pursue business objectives Data Access Co-locate all enterprise data and content all in one infrastructure Make query and analysis available via any language (SQL, M/R, etc.)

56. Enterprise Data Cloud™ EDC: adaptive infrastructure for data warehousing and analytics A single enterprise-wide platform for all your data Self-serve provisioning of data warehouses and data marts Start small and grow incrementally towards a global scale EDC On-site capability with an upgrade path to the public cloud Provision, allocate resources and resize data warehouses in minutes Enterprise data management with access to all information / content DBA Analyst UK – South 200 nodes UK – North 100 nodes Europe 200 nodes Infrastructure Warehouses Operations

57. Enterprise Data Cloud™ Network Interconnect ... ... Master Servers Query planning & dispatch Segment Servers Query processing & data storage External Sources Loading, streaming, etc. Greenplum MPP (Massively Parallel Processing) Shared-Nothing Architecture ... ... SQL Query Governor

58. Enterprise Data Cloud™ High Speed Loader JDBC™ ODBC SQL/92 OLEDB Greenplum MPP (Massively Parallel Processing) Shared-Nothing Architecture

59. EA-envision: Strategic Vendors Hardware Vendors BI Tools Business Partners Solutions Enterprise Data Cloud™ EA-envision

60. EA-envision: Business Innovation Company Business and Technology Innovation Management Consultancy Firm Vertical Markets Utilities, Energy, Oil and Gas Consumer Product Manufacturers Retail, Telco and Financial Services Process Analysis and evaluation of emerging technologies & business concepts Deliverable Pattern and Trend Analysis, Horizon Scanning, Monitoring and Tracking Fast query response times based on detailed historic data and content coupled with p owerful insigh ts into future scenarios, patterns & trends Benefits Achieve strategic technology innovation and business agility targets Unlocking the power and potential of the Enterprise Data Cloud™ EA-envision

61. EA-envision: Business Innovation EA-envision: Business Innovation recently launched in the UK as a new Business Advisory Consulting company featuring a centre of excellence for Horizon Scanning and Emerging Technologies. EA-envision offer a flexible approach from Strategy Consulting and Business Transformation programme management through Technology-enabled Project Delivery to complete outsourced end-to-end Enterprise Portfolio Management solutions for Business Agility and Technology Innovation. When it comes to incisive Technology Innovation and Business Agility Solutions, EA-envision is becoming the advisor of choice for a small but growing community of the world's most innovative and progressive organizations. EA-envision Business Innovation Solutions enable organisations across diverse business sectors to manage market uncertainty and risk in order to obtain desired future outcomes and achieve business performance targets. EA-envision work alongside our customers to deliver advanced Business Innovation solutions. Our customers and business partners can choose from individual services and consultancy assignments to complete end-to-end outsourced solutions across these key areas — Future Management - Scenario Planning and Impact Analysis, and Horizon Scanning , Monitoring, Tracking and Prediction — in order to enable agile, faster and more informed product and service delivery into increasingly complex and uncertain global markets. EA-envision: Strategic Enterprise Management Framework © EA-envision

62. EA-envision: Business Innovation EA-envision: Futures Study topics include: - Industry Sector Futures Studies Telco Sector Futures Retail Sector Futures Oil and Gas Sector Futures Energy and Utilities Sector Futures Political and Economic Futures Studies Population Drift and Urbanisation - Ethno-graphics and Demographics Futures Agents and Catalysts of Political Change - Social Anthropology and Cultural Identity Futures Climate Change and Environmental Degradation - Agronomy, Forestry and Fisheries Futures SMART Vehicle Management – SMART Road Safety, Traffic Management & Road Toll Futures EA-envision: Stages of Futures Topic Evolution Idea Planning and Scope Research and Development Analysis and Design Sponsorship and Delivery Publication and Communication EA-envision: Strategic Enterprise Management Framework ©

63. Contact Details Graham Harris is a sales & marketing director and global entrepreneur with more than twenty years experience. Email : [email_address] Mobile Phone: + 44 (0) 7785 373315 Shahid Mahmood Azhar is a global business, technology and architecture leader with over eighteen years of IT and business experience. A business / IT advisory consultant and enterprise portfolio manager - Shahid has worked with a wide variety of global clients in a broad range of market sectors. Email : [email_address] Mobile Phone: + 44 (0) 7509 153 955 Nigel Tebbutt is a versatile TOGAF and PMP certified Futurist, Strategist and Business Architect – Telecommunications Strategic Business Transformation and Technology Change Management. He began his career in Finance, Planning and Strategy before moving into Business and IT Architecture. Due to a broad and diverse career history he performs Future Management leadership roles from a distinctly customer focussed viewpoint – maintaining future-oriented and strategic Stakeholder Management and Benefits Realisation perspectives. Nigel takes a highly practical and pragmatic approach to the targeted application of strategy-enabling technology and delivery of quick wins to early adopters along the way. Email: [email_address] Mobile Phone : +44 (0) 7832 182595 EA-envision: Strategic Enterprise Management Framework © EA-envision