B/OSS BOSS BSS OSS Business Support Systems, Operation Support Systems, Network Support Systems. Telecom

1. CHANNEL
WALK IN
BSS
WEB
CALL CENTER
(Usually
Tier -1
CRM do
most of
these
functions)
Customer
Management
Customer
Web Self
Service
Partner
Management
Point of Sales
Management
Order
Capture
Catalogue
Management
Order
Fulfillment
Receivables
Settlement
Business Support Systems
Inventory
Management
OSS
Work Force
Management
Work Flows
Management
Service
Catalogue
Service
Activation
Business
Intelligent /
Analytical
Online
Charging OCS
Mediation
Device
Management
Convergent
Billing
MDM
Network
Layer
Operations Support Systems
Policy &
Charging Rule
Function - PCRF
ONU
MSAG
TDM
MSC
HLR
BSC
BTS
DSLAM
SWITCH
OLT
By IJAZ HAIDER MALIK Project Manager
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2. BSS
Business Support Systems:
Systems that are supporting business to directly serve the customers. Like order taking , Complaints
handling, etc. Normally a good CRM system shall serve the purpose in addition to few other systems like
Receivables , billing, etc
OSS
Operations Support Systems:
Systems that are supporting business to do operational work / backend job like assigning resources,
provisioning , inventory.
NSS
Network Support Systems:
Systems that are related to telecom network are known as NSS
By IJAZ HAIDER MALIK Project Manager

3. Ijaz Haider Malik
MCS, Prince 2
weboriez@hotmail.com, ijaz.haider@ptcl.net.pk
923335690567