The document describes the order to cash process for a telecom company. It involves creating a commercial order for a customer by selecting their product and validating the order. The commercial order is then decomposed into a service order and resource order. Tasks are orchestrated and executed to allocate network resources, workforce, and assign a phone number. The service is then provisioned and the customer is billed.

1. Order to Cash Process
(Telecom)
by
IJAZ HAIDER MALIKOracle Certified Expert - Siebel® Consultant, TOGAF®, Harvard Managementor ®,
PRINCE2®, HEC Paris Action Learning
Em@il: Weboriez@Hotmail.com

2. Telco Order
to Cash
Process
Commercial
Order
COM
Service
Order
SOM
Resource
Order
ROM
Create / Select Customer
Select Product from Commercial Catalogue
Order Validation
Product Wise (Voice, Internet)
Service CatalogueNetwork Resources Allocation
Work Force Allocation
Number Allocation

3. Commercial
Catalogue
Customer
Profile
Inventory
Management
BSS
OSS
CHANNEL
WALK IN WEB CALL CENTER
OSM
(Order &
Service
Mgmt)
Business Support
Systems
Operations Support
Systems
Commercial
Order
(COM)
Network
Layer
ONU MSAG TDM MSC
BSC BTS DSLAM SWITCH
HLR
OLT
1. Initial
Order
2.
Validate
Info
3. Submit Order
1.Create OSM
Order
2.Decompose
COM to SOM &
ROM
3.Orchestrate
plan
4. Execute
Tasks
Work Force Provisioning
Billing
System
Receivables
System
ROM ROM SOM