The document describes the various functions and capabilities provided by the TM Forum Application Framework Release 12.5. It includes sections on partner management, revenue assurance management, customer management, billing, fulfillment, service management, resource management, product management and more. Diagrams are provided showing the different domains and capabilities within each domain.
Applying eTOM (enhanced Telecom Operations Map) Framework to Non-Telecommunic...Alan McSweeney
The document discusses applying the eTOM (enhanced Telecom Operations Map) framework to non-telecommunications companies for product/service/solution innovation. It describes eTOM's processes for product/solution/service lifecycle management from concept to delivery and operation. It also discusses the changes required for companies transitioning to a greater service orientation like utility-based services, including changes to business models, costs, services provided, and customer information and relationships.
Telecommunication Business Process - eTOM FlowsRobert Bratulic
For related eTOM Flows blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies
For related eTOM Flows lecture: https://www.youtube.com/watch?v=r62ZjpnjJI0
1) The document discusses using the TMF SID framework and extending it for the telecom industry to enable integration and sharing of information across systems.
2) It describes the SID entity model including roles, relationships, and views to represent objects, relationships between entities, and their operations.
3) Examples are provided of how business processes, services, resources, and customers would map and share information using the SID framework.
Structured Approach to Solution ArchitectureAlan McSweeney
The role of solution architecture is to identify answer to a business problem and set of solution options and their components. There will be many potential solutions to a problem with varying degrees of suitability to the underlying business need. Solution options are derived from a combination of Solution Architecture Dimensions/Views which describe characteristics, features, qualities, requirements and Solution Design Factors, Limitations And Boundaries which delineate limitations. Use of structured approach can assist with solution design to create consistency. The TOGAF approach to enterprise architecture can be adapted to perform some of the analysis and design for elements of Solution Architecture Dimensions/Views.
This document provides an overview of a course on the TMForum Frameworx. The course contains 8 modules that cover: an introduction to Frameworx and how enterprises conduct business digitally; the business process, information, application, and integration frameworks; business metrics; framework best practices; and a wrap-up. Module 1 introduces Frameworx and how it provides a foundation for enterprises to collaborate and overcome common challenges. It also contains a case study on how one TMForum member uses Frameworx in its business.
The document describes the various functions and capabilities provided by the TM Forum Application Framework Release 12.5. It includes sections on partner management, revenue assurance management, customer management, billing, fulfillment, service management, resource management, product management and more. Diagrams are provided showing the different domains and capabilities within each domain.
Applying eTOM (enhanced Telecom Operations Map) Framework to Non-Telecommunic...Alan McSweeney
The document discusses applying the eTOM (enhanced Telecom Operations Map) framework to non-telecommunications companies for product/service/solution innovation. It describes eTOM's processes for product/solution/service lifecycle management from concept to delivery and operation. It also discusses the changes required for companies transitioning to a greater service orientation like utility-based services, including changes to business models, costs, services provided, and customer information and relationships.
Telecommunication Business Process - eTOM FlowsRobert Bratulic
For related eTOM Flows blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies
For related eTOM Flows lecture: https://www.youtube.com/watch?v=r62ZjpnjJI0
1) The document discusses using the TMF SID framework and extending it for the telecom industry to enable integration and sharing of information across systems.
2) It describes the SID entity model including roles, relationships, and views to represent objects, relationships between entities, and their operations.
3) Examples are provided of how business processes, services, resources, and customers would map and share information using the SID framework.
Structured Approach to Solution ArchitectureAlan McSweeney
The role of solution architecture is to identify answer to a business problem and set of solution options and their components. There will be many potential solutions to a problem with varying degrees of suitability to the underlying business need. Solution options are derived from a combination of Solution Architecture Dimensions/Views which describe characteristics, features, qualities, requirements and Solution Design Factors, Limitations And Boundaries which delineate limitations. Use of structured approach can assist with solution design to create consistency. The TOGAF approach to enterprise architecture can be adapted to perform some of the analysis and design for elements of Solution Architecture Dimensions/Views.
This document provides an overview of a course on the TMForum Frameworx. The course contains 8 modules that cover: an introduction to Frameworx and how enterprises conduct business digitally; the business process, information, application, and integration frameworks; business metrics; framework best practices; and a wrap-up. Module 1 introduces Frameworx and how it provides a foundation for enterprises to collaborate and overcome common challenges. It also contains a case study on how one TMForum member uses Frameworx in its business.
This presentation describes systematic, repeatable and co-ordinated approach to agile solution architecture and design. It is intended to describe a set of practical steps and activities embedded within a framework to allow an agile method to be adopted and used for solution design and delivery. This approach ensures consistency in the assessment of solution design options and in subsequent solution design and solution delivery activities. This process leads to the rapid design and delivery of realistic and achievable solutions that meet real solution consumer needs. The approach provides for effective solution decision-making. It generates options and results quickly and consistently. Implementing a framework such as this provides for the creation of a knowledgebase of previous solution design and delivery exercises that leads to an accumulated body of knowledge within the organisation.
The document discusses IT service management (ITSM). It defines ITSM as a process-based approach to aligning IT services with organizational needs. ITSM is performed through people, processes, products, and partners. The document outlines some key benefits of ITSM, such as improved quality and productivity. It also discusses various ITSM frameworks and criteria for successful ITSM implementation, noting the importance of change management and business alignment.
This document provides an overview of eTOM (enhanced Telecom Operations Map) and ITIL (Information Technology Infrastructure Library) frameworks and how they can be combined. It introduces eTOM as a business process framework that represents the processes and functions of a telecommunications enterprise. ITIL is introduced as a collection of best practices for managing IT services. The document explains that eTOM and ITIL have complementary strengths and are mutually supportive, with eTOM providing a business-focused view of processes and ITIL providing IT-focused best practices to support business needs. It outlines how the two frameworks can be viewed as orthogonal and combined by mapping ITIL practices into specific eTOM processes.
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
History of IT Service Management Practices and StandardsRob Akershoek
Evolution of IT service management practices and standards from Top Gun 1 (around 1990) to Top Gun Maverick (2022)
How did the IT management evolve since 1990? When were key standards and practices introduced?
The IT management market has significantly evolved over the last few years e.g. introducing DevOps, Continuous Delivery, Agile Development, SRE and IT4IT. Managing this new multi-vendor ecosystem consisting of cloud, containers and micro-services.
Managing this new digital reality requires you to combine various practices into one integrated Digital Operating Model, to optimize end-to-end IT value streams.
Business process modelling and e tom telecomKate Koltunova
This document discusses process mapping and modeling for a mobile telecom operator. It recommends taking an evolutionary approach to process modeling using basic tools like MS Visio initially. It emphasizes starting with core processes that influence strategic objectives and working with process owners. The document recommends using the eTOM framework to identify processes and map them to the company's organizational structure. It also discusses establishing a process management framework, potential risks, and characteristics of process ownership.
The document discusses telecommunication industry models and processes related to service and network assurance. It provides an overview of the Telecommunications Management Network (TMN) model and enhanced Telecom Operations Map (eTOM) model, describing their domains, layers, and how service and network assurance activities fit within them. It then lists key service and network assurance processes within eTOM, such as resource trouble management, performance management, and data collection/distribution, and provides high-level descriptions of each.
Open Digital Architecture (ODA) is a blueprint for modular, cloud-based, open digital platforms that can be orchestrated using AI.
Designed to support our industry into the cloud native era, ODA sets the framework required
for CSPs to invest in IT, transforming business agility and operations by creating simpler IT and network solutions that are easier and cheaper to deploy, integrate and upgrade. Enabling growth, profitability and a cutting-edge customer experience.
A tailored enterprise architecture maturity modelPaul Sullivan
The document describes a tailored maturity model for enterprise architecture (EA). It reviews several existing EA maturity models and proposes a 5-level model based on the TOGAF and Gartner ITScore models. The levels are: Initial, Developing, Defined, Managed, and Optimized. At each level, the model specifies how EA should interact with and provide value to the business, IT leadership, and other organizational functions.
Understanding and Applying The Open Group Architecture Framework (TOGAF)Nathaniel Palmer
TOGAF is a framework for enterprise architecture developed and supported by The Open Group. It provides best practices for developing architectures and includes components such as the Architecture Development Method, reference models and a resource base. The latest version, TOGAF 8, focuses on aligning architecture with business needs and making TOGAF easier to use. TOGAF certification and training are available for individuals and organizations.
Difference Between TOGAF 9 and TOGAF 10Ashish Tandon
Dont't know the Difference Between TOGAF 9 and TOGAF 10? Dont't worry this Presentation tells you the Difference Between TOGAF 9 and TOGAF 10 by Mr. Ashish Tandon, it clarifies the difference between TOGAF 9 and TOGAF 10 in detail. To know more go through this PDF.
Mohamed Sami provides an overview of enterprise architecture and TOGAF. He explains that enterprise architecture is a conceptual blueprint that defines the structure and operation of an organization to help it achieve its objectives. TOGAF is introduced as the most widely adopted architecture framework, with components that include the Architecture Development Method, guidelines and techniques, and a framework for architecture content and building blocks.
Customer Management Business Capability Model CIOPages
A Comprehensive, industry-agnostic, multi-purpose Customer Management functional area business capability model. Visit: https://www.ciopages.com/store/customer-management-business-capability-model/
The Open Group Architecture Framework (TOGAF) is an enterprise architecture framework developed and maintained by The Open Group. TOGAF provides a method and set of supporting tools for developing enterprise architecture and transitioning enterprises to a target architecture. It includes the Architecture Development Method which is a step-by-step approach to developing an enterprise architecture. TOGAF also includes an architecture content framework for structuring and categorizing architecture artifacts. The framework helps optimize business and IT alignment, reduce costs, and minimize implementation risks.
Integrating It Frameworks, Methodologies And Best Practices Into It Delivery ...Alan McSweeney
The document proposes an integrated IT solution and operations management approach consisting of two pillars: 1) Architecture and Realisation, which is concerned with enterprise vision, strategy, architecture, implementation and operation. 2) Management and Processes, which addresses management of initiatives, programmes, projects and associated processes. It suggests grouping relevant frameworks under these pillars to provide guidance on core functions. Frameworks can help organizations quickly develop core competencies across functions like quality management, resource management, and financial management.
Applying BPM Methodology to Tackle the ComplexityTom Judd
Abstract:
• Understanding the complexities, interactions and barriers of all the “silos” as well as all the sub-process “threads” and their impact on the efficiency of the PD Process
• Identifying and leveraging interfaces of the PD Processes to “neighboring” business and technology processes to ensure harmony.
• Applying Quality initiatives, to improve both the PD Process and the Product Quality
Presented by Tom Judd, Sr. Director, Prodcut Development Quality, Motorola, at the IQPC Annual Business Process Management Conference in October, 2008, in Las Vegas
Karthick Kandasamy Ramakrishnan has over 5 years of experience as a business analyst in sales force automation, CRM, and order management. He has expertise in requirements analysis, documentation, and client interaction. He has worked on projects implementing CRM software, designing quote to order processes, and implementing wholesale telecom services. Currently, he is a senior business analyst implementing an Avaya CRM product for quoting, ordering, and order fulfillment.
This presentation describes systematic, repeatable and co-ordinated approach to agile solution architecture and design. It is intended to describe a set of practical steps and activities embedded within a framework to allow an agile method to be adopted and used for solution design and delivery. This approach ensures consistency in the assessment of solution design options and in subsequent solution design and solution delivery activities. This process leads to the rapid design and delivery of realistic and achievable solutions that meet real solution consumer needs. The approach provides for effective solution decision-making. It generates options and results quickly and consistently. Implementing a framework such as this provides for the creation of a knowledgebase of previous solution design and delivery exercises that leads to an accumulated body of knowledge within the organisation.
The document discusses IT service management (ITSM). It defines ITSM as a process-based approach to aligning IT services with organizational needs. ITSM is performed through people, processes, products, and partners. The document outlines some key benefits of ITSM, such as improved quality and productivity. It also discusses various ITSM frameworks and criteria for successful ITSM implementation, noting the importance of change management and business alignment.
This document provides an overview of eTOM (enhanced Telecom Operations Map) and ITIL (Information Technology Infrastructure Library) frameworks and how they can be combined. It introduces eTOM as a business process framework that represents the processes and functions of a telecommunications enterprise. ITIL is introduced as a collection of best practices for managing IT services. The document explains that eTOM and ITIL have complementary strengths and are mutually supportive, with eTOM providing a business-focused view of processes and ITIL providing IT-focused best practices to support business needs. It outlines how the two frameworks can be viewed as orthogonal and combined by mapping ITIL practices into specific eTOM processes.
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
History of IT Service Management Practices and StandardsRob Akershoek
Evolution of IT service management practices and standards from Top Gun 1 (around 1990) to Top Gun Maverick (2022)
How did the IT management evolve since 1990? When were key standards and practices introduced?
The IT management market has significantly evolved over the last few years e.g. introducing DevOps, Continuous Delivery, Agile Development, SRE and IT4IT. Managing this new multi-vendor ecosystem consisting of cloud, containers and micro-services.
Managing this new digital reality requires you to combine various practices into one integrated Digital Operating Model, to optimize end-to-end IT value streams.
Business process modelling and e tom telecomKate Koltunova
This document discusses process mapping and modeling for a mobile telecom operator. It recommends taking an evolutionary approach to process modeling using basic tools like MS Visio initially. It emphasizes starting with core processes that influence strategic objectives and working with process owners. The document recommends using the eTOM framework to identify processes and map them to the company's organizational structure. It also discusses establishing a process management framework, potential risks, and characteristics of process ownership.
The document discusses telecommunication industry models and processes related to service and network assurance. It provides an overview of the Telecommunications Management Network (TMN) model and enhanced Telecom Operations Map (eTOM) model, describing their domains, layers, and how service and network assurance activities fit within them. It then lists key service and network assurance processes within eTOM, such as resource trouble management, performance management, and data collection/distribution, and provides high-level descriptions of each.
Open Digital Architecture (ODA) is a blueprint for modular, cloud-based, open digital platforms that can be orchestrated using AI.
Designed to support our industry into the cloud native era, ODA sets the framework required
for CSPs to invest in IT, transforming business agility and operations by creating simpler IT and network solutions that are easier and cheaper to deploy, integrate and upgrade. Enabling growth, profitability and a cutting-edge customer experience.
A tailored enterprise architecture maturity modelPaul Sullivan
The document describes a tailored maturity model for enterprise architecture (EA). It reviews several existing EA maturity models and proposes a 5-level model based on the TOGAF and Gartner ITScore models. The levels are: Initial, Developing, Defined, Managed, and Optimized. At each level, the model specifies how EA should interact with and provide value to the business, IT leadership, and other organizational functions.
Understanding and Applying The Open Group Architecture Framework (TOGAF)Nathaniel Palmer
TOGAF is a framework for enterprise architecture developed and supported by The Open Group. It provides best practices for developing architectures and includes components such as the Architecture Development Method, reference models and a resource base. The latest version, TOGAF 8, focuses on aligning architecture with business needs and making TOGAF easier to use. TOGAF certification and training are available for individuals and organizations.
Difference Between TOGAF 9 and TOGAF 10Ashish Tandon
Dont't know the Difference Between TOGAF 9 and TOGAF 10? Dont't worry this Presentation tells you the Difference Between TOGAF 9 and TOGAF 10 by Mr. Ashish Tandon, it clarifies the difference between TOGAF 9 and TOGAF 10 in detail. To know more go through this PDF.
Mohamed Sami provides an overview of enterprise architecture and TOGAF. He explains that enterprise architecture is a conceptual blueprint that defines the structure and operation of an organization to help it achieve its objectives. TOGAF is introduced as the most widely adopted architecture framework, with components that include the Architecture Development Method, guidelines and techniques, and a framework for architecture content and building blocks.
Customer Management Business Capability Model CIOPages
A Comprehensive, industry-agnostic, multi-purpose Customer Management functional area business capability model. Visit: https://www.ciopages.com/store/customer-management-business-capability-model/
The Open Group Architecture Framework (TOGAF) is an enterprise architecture framework developed and maintained by The Open Group. TOGAF provides a method and set of supporting tools for developing enterprise architecture and transitioning enterprises to a target architecture. It includes the Architecture Development Method which is a step-by-step approach to developing an enterprise architecture. TOGAF also includes an architecture content framework for structuring and categorizing architecture artifacts. The framework helps optimize business and IT alignment, reduce costs, and minimize implementation risks.
Integrating It Frameworks, Methodologies And Best Practices Into It Delivery ...Alan McSweeney
The document proposes an integrated IT solution and operations management approach consisting of two pillars: 1) Architecture and Realisation, which is concerned with enterprise vision, strategy, architecture, implementation and operation. 2) Management and Processes, which addresses management of initiatives, programmes, projects and associated processes. It suggests grouping relevant frameworks under these pillars to provide guidance on core functions. Frameworks can help organizations quickly develop core competencies across functions like quality management, resource management, and financial management.
Applying BPM Methodology to Tackle the ComplexityTom Judd
Abstract:
• Understanding the complexities, interactions and barriers of all the “silos” as well as all the sub-process “threads” and their impact on the efficiency of the PD Process
• Identifying and leveraging interfaces of the PD Processes to “neighboring” business and technology processes to ensure harmony.
• Applying Quality initiatives, to improve both the PD Process and the Product Quality
Presented by Tom Judd, Sr. Director, Prodcut Development Quality, Motorola, at the IQPC Annual Business Process Management Conference in October, 2008, in Las Vegas
Karthick Kandasamy Ramakrishnan has over 5 years of experience as a business analyst in sales force automation, CRM, and order management. He has expertise in requirements analysis, documentation, and client interaction. He has worked on projects implementing CRM software, designing quote to order processes, and implementing wholesale telecom services. Currently, he is a senior business analyst implementing an Avaya CRM product for quoting, ordering, and order fulfillment.
This document contains the resume of Sudheer Babu Madisetty detailing his professional experience as an SAP ABAP consultant. He has over 10 years of experience implementing and supporting SAP modules like FI, CO, MM, SD, PP, and QM. Some of his key skills include ABAP programming, custom development, classical and interactive report programming, ALE/IDOC, and SAP upgrades. Several projects are summarized, including an SAP re-platforming project for Chevron Oronite Japan and implementing shelf life functionality for materials.
Workshop on requirements and modeling at HAE 2015Olivier Béghain
1. The document discusses requirements modeling in IT projects and how modeling techniques can be used to better understand requirements and be understood.
2. It provides background on the presenter and an overview of various modeling techniques such as use case diagrams, class diagrams, and collaboration diagrams that can be used.
3. The document then walks through an example of modeling the requirements for a deal initiation system using techniques like identifying entities, controllers, boundaries, use cases, and class responsibilities to develop a conceptual model of the system requirements.
Architecture Series 5-1 EA As Corporate Strategy IntroductionFrankie Hsiang
This document provides an introduction to enterprise architecture as a corporate strategy. It defines enterprise architecture and common frameworks such as TOGAF and Zachman. It discusses the importance of aligning the business operating model, IT engagement model, and IT architecture definition to create optimized business results. The document also outlines stages of architecture maturity and strategies for implementing an enterprise architecture program and service-oriented architecture.
The document discusses and compares various productivity tools for product management. It focuses on requirements management tools that can be acquired independently by PMs to improve their own productivity. The document analyzes options like Accompa, Accept, IBM Focal Point, and Ryma FeaturePlan based on factors such as cost, platform, security, and integration capabilities. It provides recommendations on tool selection based on a company's PM framework and capabilities.
O.S. Muralishankar is seeking a role utilizing his expertise in project management, business analysis, architecture, and data management. He has over 20 years of experience in finance, risk management, and business intelligence systems. His technical skills include Oracle, Teradata, SQL, and ETL tools. He has managed many projects involving data warehousing, reporting, reconciliation, and Basel compliance.
The document discusses requirements engineering and analysis. It defines requirements elicitation, analysis, and specification. The goal of requirements analysis is to study user needs to define software requirements. A requirements specification precisely describes required functions, performance, constraints, and quality attributes. It also discusses types of requirements, the difference between requirements and design, and quality attributes.
Kapil Sharma has over 9 years of IT experience and 6 years of experience in business analysis, configuration, testing, and level 2 support of the Openlink Endur software. He has a Bachelor's degree in Electrical Engineering and is a certified business analyst and commodity markets professional. He currently works as an ETRM advisory consultant for IBM, providing expertise in requirements gathering, solution design, and project management for a major oil and gas client.
The document describes the Clarity IT Sourcing Diagnostic, a tool that provides a self-assessment process to help businesses make informed decisions about sourcing IT hardware, software, and services. It delivers consistent, reliable factors to simplify scenario planning and ensure sourcing decisions in one area are linked to others. The diagnostic provides actionable output to streamline planning and vendor selection. It benefits end users, IT vendors, and consultants by offering an unbiased assessment of sourcing options and their risks and benefits.
Scott Frantz has over 30 years of experience in manufacturing and quality assurance, including 18 years as an SAP Quality Management functional consultant. He has extensive experience consulting on SAP QM modules from versions 3.0 to ECC 6.0, focusing on industries like aerospace, pharmaceuticals, automotive, and manufacturing. Frantz has served as both a consultant and project lead for many SAP QM implementations and system conversions.
The document discusses selecting the right data modeling strategy. It covers various factors to consider like the types of persistent layers, levels of normalization, abstraction, integration, and technology. The key aspects discussed are the different modeling levels from conceptual to physical, choosing the appropriate normalization technique, determining the right level of abstraction and integration, deciding between vendor and in-house models, selecting hierarchical structures, and accounting for technology considerations. The value of selecting the optimal strategy is highlighted as efficient information delivery, consistent data views, reduced costs, and faster time to market.
This document discusses Customer Relationship Management (CRM) solutions for different industries, focusing on SAP CRM solutions. It covers the following key points:
1. Why CRM is important for competitive advantage and retaining customers.
2. The different types of SAP CRM software solutions: Operative, Analytical, and Cross-Company CRM.
3. How CRM solutions need to be tailored to specific industries and customer needs, with SAP offering dedicated industry solutions. Manufacturing and consumer products industries are discussed in further detail.
This document provides an overview of a company's Business Process Manual (BPM). The BPM is a collection of the company's policies, procedures, process flows, work instructions, forms, guidelines and training materials. It covers topics such as project management, product development, testing, documentation, facilities management and common tools. The document lists the sections and contents included in the company's BPM at the top level and for several specific process areas.
Driving Customer Value in an increasingly competitive landscape for mobile ...IBM Rational software
The document discusses challenges in managing mobile application portfolios in an increasingly competitive landscape. It highlights trends like smaller, flatter, smarter markets that require customized, global products with shorter lifecycles. The document advocates for agile product management approaches using IBM Rational solutions to help organizations understand customer needs, manage complex portfolios, and bring the right products to market at the right time.
The document discusses product life cycle management from concept development through commercialization, maturity, and end of life. It covers integrating product life cycle management with related areas like new product development, supply chain management, and customer relationship management. Key aspects of PLM include managing all product data and changes throughout the life cycle, integrating data across systems, and collaborating with internal and external stakeholders.
The document discusses setting up a business intelligence (BI) shared service at a large multinational bank with over 150 years of history. It describes the bank's current size and geographic presence, as well as the challenges with the previous BI approach that relied heavily on Excel. The shared service aims to standardize reporting through a centralized team that will deliver dashboards, canned reports, and empower self-service analytics using MicroStrategy. Key aspects of the shared service include the governance model, templates, and staffing structure to support the Center of Excellence.
Best Practices for Integrating with Your ERPdreamforce2006
The document discusses best practices for integrating ERP systems like Lawson and SAP with Salesforce. It provides examples of companies that have successfully integrated these systems to enable consolidated data access, flexible interfaces, and fast deployment speeds. Case studies describe how Symbol Technologies and Lawson reduced integration timelines and costs using lightweight integration solutions on the Salesforce platform.
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project management and business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
OpenID AuthZEN Interop Read Out - AuthorizationDavid Brossard
During Identiverse 2024 and EIC 2024, members of the OpenID AuthZEN WG got together and demoed their authorization endpoints conforming to the AuthZEN API
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Project Management Semester Long Project - Acuityjpupo2018
Acuity is an innovative learning app designed to transform the way you engage with knowledge. Powered by AI technology, Acuity takes complex topics and distills them into concise, interactive summaries that are easy to read & understand. Whether you're exploring the depths of quantum mechanics or seeking insight into historical events, Acuity provides the key information you need without the burden of lengthy texts.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
Webinar: Designing a schema for a Data WarehouseFederico Razzoli
Are you new to data warehouses (DWH)? Do you need to check whether your data warehouse follows the best practices for a good design? In both cases, this webinar is for you.
A data warehouse is a central relational database that contains all measurements about a business or an organisation. This data comes from a variety of heterogeneous data sources, which includes databases of any type that back the applications used by the company, data files exported by some applications, or APIs provided by internal or external services.
But designing a data warehouse correctly is a hard task, which requires gathering information about the business processes that need to be analysed in the first place. These processes must be translated into so-called star schemas, which means, denormalised databases where each table represents a dimension or facts.
We will discuss these topics:
- How to gather information about a business;
- Understanding dictionaries and how to identify business entities;
- Dimensions and facts;
- Setting a table granularity;
- Types of facts;
- Types of dimensions;
- Snowflakes and how to avoid them;
- Expanding existing dimensions and facts.
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4. 4
TM Forum’s Frameworx
SID (Shared Information and data Model) is a component of TM Forum’s
Frameworx. Now called as Information Framework.
Applications
Framework
(Telecom Applications
Map - TAM)
Information
Framework
(Shared Information
and data Model - SID)
Integration
Framework
(Technology Neutral
Architecture - TNA)
Business
Process
Framework
(eTOM)
5. 5
SID Modeling
• An information model independent of platforms, languages &
protocols
• Abstraction of real world scenario
• Logical view of “things of interest” (entities such as customer,
product, resources etc.)
• Also data model & represents physical implementation of SID’s
logical view of “things of interest” or Objects
• Federated model – use many industry models like CIM, DEN, MTMN,
MTOSI etc.
• Holistic model – links distributed & diversified info into common
structure - Hence, it is common information model
• Not a home grown model
• Conforms to Technology Neutral Architecture (TNA)
6. 6
Business Entity – represents something of interest to business; a tangible
thing (e.g. Customer, Device), an active thing ( e.g. Customer Order), or a
conceptual thing (e.g. Customer Account)
Attribute – a fact that describes business entity
Relationship – an association of business interest between two business
entities or itself
Aggregate Business Entity (ABE) – a well-defined set of information and
operations that characterize a high cohesive, loosely coupled set of
business entities
Domain - a collection of ABEs associated with a specific management
area e.g. service, resource etc.
SID Definitions
Domain ABE Business
Entity
Attribute
Relationship
Behavior
7. 7
SID Domains and eTOM Process Mapping
Market/Sales
Product
Customer
Service
Resource
Supplier/Partner
Enterprise
Common
Business
SID Domains
Customers
Supplier/Partner
Strategy, Infrastructure & Product Operations
Enterprise Management
Shareholder Employee Other Stakeholder
Operation
Supports &
Readiness
Fulfillment Assurance BillingStrategy
& Commit
Infrastructure
Lifecycle
Product
Lifecycle
Customer Management
Service Management & Operations
Resource Management & Operations
Marketing & Offer Management
Service Development &
management
Resource Development &
Management
Supplier/Partner Management
Supply Chain Development &
Management
eTOM Level 1 Process Grouping
8. 8
SID – eTOM Mapping - Level 0
OperationsStrategy, Infrastructure &
Product
Service
Resource
Supplier/Partner
Common Business EntitiesEnterprise
Market/Sales Product Customer
9. 9
Example of Mapping eTOM to SID
Product ABEs eTOM
Process
Groupings
Primary eTOM
Level 2 Processes
Secondary eTOM Level 2
Processes
Strategic Product Portfolio Plan
Is concerned with the plans of the product
portfolio, which product offerings to make
available to each market segment and the
plans to development and deploy product
offerings, as well as retirement of products
M&OM – SC Product & offer Portfolio
Strategy, Policy, &
Planning
Market Strategy & Policy
Product & Offer Business Planning &
Commitment
Product Development & Retirement
Product Specification
Defines the functionality and characteristics
of product offerings made available to the
market
M&OM – PLM Product Development &
Retirement
Order Handling
Service Configuration & Activation
Product Offering
Represents tangible and intangible goods and
services made available for a certain price to
the market in the form of product catalogs.
This ABE is also responsible for targeting
market segments based on the appropriate
market strategy
M&OM – PLM Product Development &
Retirement
Marketing Fulfillment Response
Marketing Communications & Promotion
Selling
Product
Represents an instance of a product offering
subscribed to by a party, such as a customer,
the place where the product is in use, as
well as configuration characteristics, such as
assigned telephone numbers and internet
addresses. The Product ABE also tracks the
services and/or resources through which the
product is realized
CRM – F Order Handling Selling
Service Configuration & Activation
Problem Handling
Customer QoS/SLA Management
Service Problem Management
Service Quality Analysis. Action, & Reporting
Service & Specific Instance Rating
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Both SID and eTOM are Technology Neutral Architecture
• The SID level 1 ABE is mapped to eTOM level 2 processes
10. 10
ProductComponent
ProductSpecCharacteristicValue
(f rom Product Specif ication ABE)
ProductSpecCharacteristic
(f rom Product Specif ication ABE)
ProductOffering
(from Product Offering ABE)
ProductBundle
ProductCharacteristic
productCharacteristicValue
validFor
0..1
0..n
0..1
0..n
ProdSpecCharValueInstantiatedAsProductCharacteristic
0..1
0..n
0..1
0..n
ProdSpecCharDescribesProdCharacteristic
Product
name : String
description
productStatus
productSerialNumber
validFor : TimePeriod
1
0..n
1
0..n
ProdOfferDescribes
0..1
0..n
0..1
0..n
ProductBundleComprisedOf
0..n 0..n0..n
ProductReferences
0..n
0..n 10..n 1ProdCharDefinesTheConfigurationOf
Place
(fromEntities)
0..n
0..n
0..n
0..n
ProductLocatedVia
Enterprise Management
Strategy, Infrastructure & Product Operations
Fulfillment Assurance BillingProduct
Lifecycle
Management
Infrastructure
Lifecycle
Management
Operations
Support &
Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
Strategy &
Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)(Application, Computing and Network)
Customer
Enterprise Effectiveness
Management
Knowledge & Research
Management
Enterprise Risk
Management
Strategic & Enterprise
Planning
Financial & Asset
Management
Stakeholder & External
Relations Management
Human Resources
Management
Corporate
Knowledge
Base
NGOSS
Knowledge
Base
Shared
SID
eTOM
TNA
NGOSS Lifecycle Knowledge Base
A Repository of Reusable
Best PracticesTAM
11. 11
Market/Sales
Product
Customer
Management
Service
Management
Resource
Management
Supplier /
Partner
Enterprise
Management
Campaign
Management
Product /
Service
Product Life
Cycle
Channel Sales
Management
Customer
Management
Order
Management
Customer
QOS/SLA
Management
Customer Service /
Account Problem
Resolution
Fraud
Management
Custom Billing
Management
Invoice / Receivable
management
Service
Design /
Assign
Service
Configuration
Management
Service
Performance
Management
Service
Quality
Management
Service
Problem
Management
Revenue
Assurance
Management
Service Rating /
Discount
management
Resource
Inventory
Management
Workforce
Management
Resource
Design /
Assign
Resource
Provisioning /
Configuration
Resource
Performance
Management
Correlation &
Root Cause
Analysis
Resource
Testing
Management
Resource
Planning
Resource
Logistics
Resource
Status
Monitoring
Resource
Activation
Resource
Problem
Management
Billing Data
Mediation
Partner
Management
Supply
Chain
Management
Wholesale
Billing
Asset
Management
Financial
Management
HR
Management
Security
Management
Knowledge
Management
- TAM is mapped to eTOM & SID domains. A TAM domain is decomposed into application area.
- Each application area is mapped to SID level 1 ABE and eTOM level 2 process
TAM - Telecom Application Map
12. 12
SID Framework – Level 1 ABEs
Marketing/Sales
Product
Customer
Service
Resource
Enterprise Common Business
DOMAINS
ABEs
Service
Service Test
Resource Test
Supplier/Partner
S/P Bill Inquiry
S/P Order
S/P OrderS/P Problem
S/P Performance S/P PlanSupplier/Partner S/P Interaction S/P Bill
S/P Product S/P SLA S/P Statistic S/P Payment
Resource Strategy & Plan
Party Policy
Business InteractionAgreementLocation
Resource Trouble
Resource Performance
Resource Usage
Resource Topology
Resource
Configuration
Resource
Resource Specification
Service Trouble
Service PerformanceService Applications
Service UsageService Configuration
Service Strategy & Plan
Service Specification
Customer Bill CollectionApplied Customer Billing Rate
Customer Bill InquiryCustomer BillCustomer SLA
Customer ProblemCustomer Order
Customer Statistics
Customer
Customer Interaction
Product Specification
Product
Product Offering Product Usage Statistics
Strategic Product Portfolio Plans
Product Performance
Market Segment Competitor Sales Statistic Sales Channel
Marketing Strategy & Plan Marketing Campaign Contact/Lead/Prospect
13. 13
SID Framework – Level 2 ABEs
Service
CustomerFacingService
ResourceFacingfService
ABELevel2
Service
DOMAIN
ABELevel1
Service
Service TestService Trouble
Service PerformanceService Applications
Service UsageService Configuration
Service Strategy & Plan
Service Specification
14. 14
Thing
Attribute1: Type1
Attribute2: Type2
Operation1
Operation2
Name of Entity
Behavior
Attributes
AnotherThing
Attribute3: TypeA
Attribute4: TypeB
Operation3
Operation4
Relationship/Association
* *0:1
Composition
Aggregation
Inheritance
Association
Relationship:
SID – Modeling Techniques
Object-Oriented Analysis and Design
UML
15. 15
SID – Modeling Patterns
Abstract Superclass
Inheritance & Specialization
Entity Specification – separates the invariant properties of an object
from its changeable properties
Composite – provides a common structure for stand-alone and
aggregate objects
Role Entity – uses role objects to extend an object
Self Relationship Pattern
Entity1
SimpleEntity CompoundEntity
Composite Pattern
Vehicle
Mini VanSedanTruck
Engine
Break
Vendor:
Model:
Year:
Specialization Pattern
turnRight()
turnLeft()
26. 26
Domain ABE
Common Business Party
Location
Interaction
Agreement
Policy
Customer Customer
Customer Order
Product Product
Product Offer
Service Service
Service Configuration
Resource Resource
Resource Configuration
Resource Trouble
Some Aggregate Business Entities (ABEs)
27. 27
A Few Definitions
Domain A collection of Aggregate Business Entities (ABE) associated with a specific
management area. Domains that make up the SID framework are consistent
with eTOM level 0 concepts
Aggregate Business Entity
(ABE)
A well-defined set of information and operations that characterize a highly
cohesive, loosely coupled set of business entities
Business Entity Something of interested to the business which could be tangible (e.g.
Customer) or intangible (e.g. Customer Account)
Attribute A fact that describes a Business Entity
Relationship An association between 2 Business Entities or between a Business Entity and
itself (recursive)
Object A specific entity or concept that has meaning in an application domain
Class A definition of a set of potential objects that have the same data, behavior,
and relationships
Attribute A data value defined in a class and held within an object that has meaning
within the application domain
Behavior A service defined in a class and provided by an object.
Method The implementation of a behavior in an object-oriented programming
language
Association A "peer-to-peer" relationship between classes.
Aggregation A "whole/part" relationship between classes.
Inheritance A "generalization/specialization" relationship between classes.
Cardinality/
Multiplicity
The minimum and maximum number of objects that participate in an
association or aggregation. The common (interesting) ones are 0..*, 0..1,
1..*, and 1..1
28. 28
e-TOM enhanced Telecommunication Operating
Model
SID Shared Information and data Model
TAM Telecom Applications Map
ABE Aggregated Business Entity
NGOSS Next Generation Operating Systems
FCAPS Fulfillment, Configuration, Accounting,
Performance & Security
TNA Technology Neutral Architecture
Links for TM Forum https://www.tmforum.org
Links for SID https://www.tmforum.org/information-
framework-sid/
Glossary