This document provides an overview of business etiquette. It defines business etiquette as expected behaviors and courtesy within a business to create a pleasant work environment. It outlines 15 vital business etiquette rules including introducing others, using polite language, being on time, and showing genuine interest. The benefits of practicing business etiquette are also discussed, such as enhancing one's image, improving workplace relations, and facilitating business growth through building rapport. In conclusion, the document emphasizes that business etiquette is an important yet often neglected aspect of professional life.

1. A
Presentation
on
Business Etiquette
 Presented By:-
 Dudhat Krupa Dineshbhai

2. Introduction
 At first instance, the word “etiquette” can put you off. It dose
sound pretentious and seemingly comes with a baggage ,
presumed to be intrusive to our sense of individuality and
freedom, both socially and morally.
 Unfortunately, business etiquettes are essential, especially now in
our modern society. In this IT generation, social media and
communication platforms, such as Facebook and Linkedln,
have redefined the line of what is ethical and what is not. That
leaves some of us pondering what appropriate behaviour in
discussing business really is.

3. What Is Business Etiquettes?
Definition:-
Expected behaviors and expectations for
individual actions within society, group, or class. Within
a place of business, it involves treating coworkers and
employer with respect and courtesy in a way that creates
a pleasant work environment for everything.

4. Pointers On Business Etiquettes.
 A firm handshake is essential.
 Exchange business cards with both hands. Study it and
smile in response to show that you recognise the party
well. Never slip it into your wallet without looking at it
carefully.
 Be courteous and professional at all times.

5. 15 Vital Business Etiquette Rules
1)When in doubt, introduce other.
2)A handshake is still the professional standard.
3)Always say “Please” and “Thank you.”
4)Don’t interrupt.
5)Watch your language.
6)Double check before you hit send.
7)Don’t walk into someone’s office unannounced.

6. 8)Don’t gossip.
9)Don’t eavesdrop.
10)Acknowledge others.
11)Avoid the “Big Two.”
12)Be on time.
13)No phone during meetings.
14)Don’t be a business card pusher.
15)Show genuine interest.

7. Advantages in Business Etiquette
1)Avoid Personal Involvement:-
One of the aspects of business
etiquette is knowing when to say something and when to
keep the information you to yourself, according to Deborah
Schneider, writing for the American Bar Association. When
you are able to refrain from disclosing something.
That may get you personally involved in a situation, you can
help maintain a professional appearance and avoid making a
situation worse.

8. 2)Customers Remember Kindness:-
Contacts are made everyday in
business, and it can sometimes be difficult to remember
one business associate from another. When you use the
business etiquette practice of personally thanking
customers for their business, that help the customer
remember you the next time they have according to
Joanna L.

9. 3)Creates Confidence:-
When you consistently get positive
reactions from business associates when you use
business etiquettes, it starts to build your confidence,
according to the online woman’s educational resource
the collage and community fellowship.

10. 4)Organizational Quality :-
Insisting on business etiquette
throughout your organization creates a boost in morale.
People feel better about what they are doing because
everyone in the organization takes the time to be
courteous and positive.

11. Benefits of Professional Business
Etiquette
1)Image Enhancement:-
People judge you and your organization
on you carry yourself in social and professional
situations. If you don’t know the proper way to shake
someone’s hand or offer your business card, people
might question your business skill as well. By observing
proper etiquette, however, you suggest to fellow
professionals that you’re on their level.

12. 2)Improved Workplace Relations:-
With its focus on respect for other,
etiquette can pave the way for a collaborative and
civilized corporate culture. Many basic business
etiquette rules are actually common courtesies, such as
not checking your email during meeting or using
speakerphone unless you have a private office.

13. 3)Business Growth:-
A little etiquette knowhow can open up
several professional doors. Potential clients and
associates will often judge you as much on your soft
skills as they will your business savvy someone skilled
in communication and comfortable in a wide range of
professional situations will inspire trust more easily than
someone who isn’t.

14. 4)Rapport:-
Many core etiquette principles are designed to
make other feel valued. For example, when introducing
colleagues or associates you should introduce the most
important person first. When entering a meeting, you
should greet each person individually.

15. Importance of Business Etiquette
 Significance
 Effects
 Netiquette
 Impressions
 Considerations

16. The 10 Basics of Business Etiquette
 Listening Skills
 Meetings
 Attire
 Politeness
 Best Behavior
 Handshake
 Table Manners
 Diplomacy
 Tone
 Following up

17. Business Etiquette Training
 The Business Etiquette Training conducted by MMM
Training Solutions as part of its Corporate Training
focuses on business etiquette protocols that are
essential to make a good first and lasting impression in
the international business environment.
 With the expansion of the global marketplace,
organization are increasingly conducting Cross
Cultural Training.

18. Develop Good Work Etiquette
Honesty and Integrity:- Reputation is important.
Don’t steal time. Demonstrate integrity. keep
confidences.
Work Hours:-Adjust your hours around other. Make
all meeting and absences.
-Deadlines are very important. Make all meeting and
appointments.
Competition:-Be the best.
Neatness:- Many advantages of looking neat.

19. Teamwork In Etiquettes
 You will be part of multi level teams.
 There is team dependency. Don’t overlook deadlines.
 Some members over control their territories.
 Learn your role in decision making.

20. Conclusion
 Business Etiquette is one of the most important and yet,
most neglected part of a professional’s life. If you are
not aware of the basic rules of etiquette while meeting
new people and dealing with clients, then you are most
likely to make many errors that might be unknown or
seemingly innocent to you, but could be easily
misconstrued as deliberate and offensive by the person
listening to you.
 We hope you are now ready to utilize what you have
learnt from this reading and are going to implement that
in your life. All you need is a self-confidence and a bit
of practice! Best of Luck!