Strategic Program Management is about meeting the challenges of scale and complexity but also about capturing the opportunities of leverage. Every major program as well as the projects that comprise it is the subject of a detailed and rigorous risk analysis. This is not only appropriate but also necessary. But in order to capture the full value inherent in large programs, the program management consultant or PMC must be seeking out opportunities in a proactive and ongoing manner.
The PMC’s opportunity analysis is best constructed within a framework that ensures a comprehensive view of all aspects of the program. Unlike various risk frameworks and categorizations that exist, there is no comparable opportunity framework for program management in the engineering and construction industry. This paper outlines one possible framework
This chapter summarizes various aspects of large
projects and provides a foundation to consider what a new
Theory of Project Management for large complex projects may
look like.
Strategic Program Management is about meeting the challenges of scale and complexity but also about capturing the opportunities of leverage. Every major program as well as the projects that comprise it is the subject of a detailed and rigorous risk analysis. This is not only appropriate but also necessary. But in order to capture the full value inherent in large programs, the program management consultant or PMC must be seeking out opportunities in a proactive and ongoing manner.
The PMC’s opportunity analysis is best constructed within a framework that ensures a comprehensive view of all aspects of the program. Unlike various risk frameworks and categorizations that exist, there is no comparable opportunity framework for program management in the engineering and construction industry.
Role of Functional Organization in Large Engineering and Construction ProgramsBob Prieto
Large corporate organizations typically employ some form of matrix organization to ensure a consistent approach in key areas across the organization. The nature and extent of this matrix or functional organization will be driven by:
•common approaches to human resources
•consistent application of legal approvals and reviews of significant actions
•common financial functions related to accounting, cash management, insurance and claims & suits
•common managerial, technical and support functions which accrue benefits from a consistent and coordinated approach
Within a project setting, required resources generally reside at the project level and corporate functional activities extend into the project environment only to the extent required to protect the parent organization, consistent with client requirements and practices.
The situation in large programs, however, is different and a functional organization more akin to the corporate functional organization is often created within the program team. This program level functional organization acts much in the same way as the corporate functional organization but its role and emphasis evolves throughout the programs life.
A typical program management organization will include a functional organization that will provide people, management processes, program-level project control tools, and systems. The program management team will thereby bring enhanced management, quality control, efficiency, and coordination to the entire program.
Developing successful, bankable pp ps through a common languageMark Constable
Public-Private Partnerships (PPPs) play a key role in delivering major projects and services. Particularly in developing countries, PPPs are critical to major development and infrastructure projects as government budgets alone cannot support them. As is the case in any project environment, effective stakeholder communication and engagement is crucial to an initiative's success.
The PPP Certification Program Guide (referred to as the PPP Guide) is the Body of Knowledge (BoK) on PPPs. An innovation of the World Bank Group and various multi-lateral development banks (MDBs), it’s designed to support public officials and their advisors in implementing efficient, sustainable PPPs.
In this webinar - delivered with our partners at Training ByteSize - we’ll look at how the Guide offers clear guidance and a common language for effective stakeholder communication, supporting successful PPP initiatives and capacity building. The webinar will be relevant to professionals from both public and private sectors involved in PPP projects and initiatives, in particular those with a role in managing and/or communicating with stakeholders.
Watch the recording here: https://apmg-international.com/events/developing-successful-bankable-ppps-through-common-language
This chapter summarizes various aspects of large
projects and provides a foundation to consider what a new
Theory of Project Management for large complex projects may
look like.
Strategic Program Management is about meeting the challenges of scale and complexity but also about capturing the opportunities of leverage. Every major program as well as the projects that comprise it is the subject of a detailed and rigorous risk analysis. This is not only appropriate but also necessary. But in order to capture the full value inherent in large programs, the program management consultant or PMC must be seeking out opportunities in a proactive and ongoing manner.
The PMC’s opportunity analysis is best constructed within a framework that ensures a comprehensive view of all aspects of the program. Unlike various risk frameworks and categorizations that exist, there is no comparable opportunity framework for program management in the engineering and construction industry.
Role of Functional Organization in Large Engineering and Construction ProgramsBob Prieto
Large corporate organizations typically employ some form of matrix organization to ensure a consistent approach in key areas across the organization. The nature and extent of this matrix or functional organization will be driven by:
•common approaches to human resources
•consistent application of legal approvals and reviews of significant actions
•common financial functions related to accounting, cash management, insurance and claims & suits
•common managerial, technical and support functions which accrue benefits from a consistent and coordinated approach
Within a project setting, required resources generally reside at the project level and corporate functional activities extend into the project environment only to the extent required to protect the parent organization, consistent with client requirements and practices.
The situation in large programs, however, is different and a functional organization more akin to the corporate functional organization is often created within the program team. This program level functional organization acts much in the same way as the corporate functional organization but its role and emphasis evolves throughout the programs life.
A typical program management organization will include a functional organization that will provide people, management processes, program-level project control tools, and systems. The program management team will thereby bring enhanced management, quality control, efficiency, and coordination to the entire program.
Developing successful, bankable pp ps through a common languageMark Constable
Public-Private Partnerships (PPPs) play a key role in delivering major projects and services. Particularly in developing countries, PPPs are critical to major development and infrastructure projects as government budgets alone cannot support them. As is the case in any project environment, effective stakeholder communication and engagement is crucial to an initiative's success.
The PPP Certification Program Guide (referred to as the PPP Guide) is the Body of Knowledge (BoK) on PPPs. An innovation of the World Bank Group and various multi-lateral development banks (MDBs), it’s designed to support public officials and their advisors in implementing efficient, sustainable PPPs.
In this webinar - delivered with our partners at Training ByteSize - we’ll look at how the Guide offers clear guidance and a common language for effective stakeholder communication, supporting successful PPP initiatives and capacity building. The webinar will be relevant to professionals from both public and private sectors involved in PPP projects and initiatives, in particular those with a role in managing and/or communicating with stakeholders.
Watch the recording here: https://apmg-international.com/events/developing-successful-bankable-ppps-through-common-language
The summative evaluation report by Josélia Neves presents the final results of the project, assessing its overall evolution. It considers the totality and legacy of the project, its overall success and failures, the results of its transnational application and its final deliverables and dissemination.
The challenge of infrastructure and long term investmentBob Prieto
In July of this year I had the opportunity to participate in a high level roundtable discussion in support of the Post-2015 development and climate change agendas of the United Nations. The focus of the panel discussion was to identify potential “moments” and “movements” that could represent game changing and enabling opportunities for implementation of each of these agendas.
3_Logframe, problem and objectives, indicators, assumptionscsdialogue
How to write effective EU project proposals: Introduction to Full application preparation. Application Package for Applicants. Common mistakes.
Natasa Gospodjinacki
Kiev, 3-4 September 2015
This presentation was presented at HR 2007 in Los Vegas. It shows the top 10 reasons behind Intervoice\'s success with its global SAP HCM implementation.
Valuing organizational vision in the development of performance measurement f...Fbertrand
Science-based organizations increasingly make use of performance measurement to monitor the achievement of strategic objectives. Approaches to develop performance measurement frameworks are directly aligned with organizations’ strategic vision, competitive environment and their reporting requirements. This presentation will discuss the advantages and limitations of two approaches and potential impacts on the success of framework implementation: 1) a descriptive framework for a provincial research organization developed internally using participatory workshops, and 2) a comparative framework developed for a federal research organization in consultation with international agencies. Key elements to be examined include indicator selection, data availability and validation, descriptive vs. comparative design, financial implications, organizational learning, and strategic decision-making. Both approaches were designed to reflect the organizations’ respective vision and values, both in how the framework was developed as well as in the design of and implementation plan for the proposed framework.
The summative evaluation report by Josélia Neves presents the final results of the project, assessing its overall evolution. It considers the totality and legacy of the project, its overall success and failures, the results of its transnational application and its final deliverables and dissemination.
The challenge of infrastructure and long term investmentBob Prieto
In July of this year I had the opportunity to participate in a high level roundtable discussion in support of the Post-2015 development and climate change agendas of the United Nations. The focus of the panel discussion was to identify potential “moments” and “movements” that could represent game changing and enabling opportunities for implementation of each of these agendas.
3_Logframe, problem and objectives, indicators, assumptionscsdialogue
How to write effective EU project proposals: Introduction to Full application preparation. Application Package for Applicants. Common mistakes.
Natasa Gospodjinacki
Kiev, 3-4 September 2015
This presentation was presented at HR 2007 in Los Vegas. It shows the top 10 reasons behind Intervoice\'s success with its global SAP HCM implementation.
Valuing organizational vision in the development of performance measurement f...Fbertrand
Science-based organizations increasingly make use of performance measurement to monitor the achievement of strategic objectives. Approaches to develop performance measurement frameworks are directly aligned with organizations’ strategic vision, competitive environment and their reporting requirements. This presentation will discuss the advantages and limitations of two approaches and potential impacts on the success of framework implementation: 1) a descriptive framework for a provincial research organization developed internally using participatory workshops, and 2) a comparative framework developed for a federal research organization in consultation with international agencies. Key elements to be examined include indicator selection, data availability and validation, descriptive vs. comparative design, financial implications, organizational learning, and strategic decision-making. Both approaches were designed to reflect the organizations’ respective vision and values, both in how the framework was developed as well as in the design of and implementation plan for the proposed framework.
Aspectos sobre los que se fundamenta la educación a distancia.Los roles que juegan los alumnos las tecnologias de la informacion; con la asesoria permanente de los facilitadores y tutores.
The Indian Auto Components Industry Latestvijaybudhdeo
Industry research on the Indian Auto components Industry. Inludes an overview of world auto component markets with a special emphasis on India-China comparison.
Classes of Factors to be Considered in Infrastructure Investment PrioritizationBob Prieto
The prioritization of infrastructure investment must be focused on achieving the strategic objectives of the implementing agency or governmental unit while recognizing the broad role that infrastructure plays in serving society and supporting adjacent regional and national networks. Clear, robust objectives must be established; continuously articulated; alignment with affected stakeholders achieved; performance metrics established and continuously monitored and measured; and, corrective actions and portfolio adjustments made based on performance and changed futures. Many of these performance metrics will be associated with the factors to be considered in initial prioritization.
Specifically, the following categorization is suggested as a way to classify and consider the factors used in prioritization of infrastructure investments:
Doing the right things
Doing enough of the right things
Doing right things right
The Retail Store
Where convenience, quality, and community are our purpose.
Mission Statement (who we are): The Retail Store offers our customers convenience, quality, and great
prices. By doing so, we strive to make each and every community a better place to live.
Vision Statement (who we strive to be): The Retail Store strives to be the leading retailer as measured by
fiscal results and community improvement advocacy within every small community.
Fast Facts:
$3.2 million in sales the last fiscal year
Three stores in one state (three different small towns)
Store size = 2,500 square feet
About 2,500 core products from America’s most-trusted manufacturers
Three distribution centers
30 employees
“Must” Objectives:
Achieve annual sales of at least $5 million.
Participate in the improvement of at least 10 low income communities throughout the state.
Expand core product offerings by 10% within a 2-year time frame.
“Want” Objectives:
Expand size of stores by 10%.
Open at least one store in a neighboring state within a 5-year time frame.
activity/comparing_car_prices.pdf
Name Class Date
STUDENT ACTIVITY
Competition in Action: Comparing Car Prices
Competition is key to the market economy. Firms competing with one another cannot
charge too much or they will lose customers.
The effect of competition can often be seen in the new car market. Choose a car model
that interests you. Use print or online sources to find three nearby car dealerships that
sell that model. Find out how much each dealer would charge for the model with the
features you want. Do not include incentives such as cash back, special financing, or free
servicing in the price. Use the table below to show your findings.
Car Model:
Dealer 1 Name:
Dealer 2 Name:
Dealer 3 Name:
Price
Circle the best price. Next, compare any incentives the dealers are offering, such as cash
back, free servicing, or cheaper financing. You plan to borrow 90 percent of the cost with
a 5-year (60-month) loan at 7 percent interest, unless an incentive provides a better rate.
Calculate the effect of dealer incentives on the total cost. Complete the chart below.
Car Model:
Dealer 1 Name:
Dealer 2 Name:
Dealer 3 Name:
1. Total borrowed
2. Value of incentives
3. Total cost
1. How much of a difference is there
between the highest and lowest prices
for the car, excluding incentives?
2. How much of a difference is there
between the prices including incentives?
3. How would you benefit from competition
if you wanted to buy this particular car?
4. Compare your findings with three
classmates. (a) How did the features of
the cars you were shopping for differ? (b)
How much did the prices differ? (c) What
made the greater difference: incentives
or initial prices? (d) Why do you think
that is the case?
12 Cost Eng.
In enterprise-wide roles the PMO (Project Management Office or Program Management Office) will have responsibility for management and implementation of a tollgate or stage gate process for program and project approval. The purpose of this process is to ensure that investment decisions are made on a sound basis, that project portfolios have been rationalized and optimized, and that solid baseline foundations exist.
This paper we will take a closer look at the tollgate process and its oversight by the PMO.
Large, complex engineering and construction programs may be found in all industry sectors ranging from extractive industries such as oil, gas and mining through infrastructure programs for transportation, water and power. Common to all of these programs is the potential they have to positively or negatively influence financial, social and environmental performance of both the implementing organization as well as the communities and stakeholders they touch.
Together, financial, social and environmental outcomes define the three elements of sustainability or a program’s “triple bottom line”
The attached paper looks at some of the challenges and opportunities programs present as well as a framework for application of sustainability principles in a program management approach.
Constructions projects have become of increasing technological complexity with relationships of those involved are also more complex and contractually varied. Additionally global trends are dramatically impacting contracting activity. Success depends on new and innovative ways to manage uncertainty and complexity.
Application of system life cycle processes to large complex engineering and c...Bob Prieto
The complexity of megaprojects and programs continues to grow and with it the challenges of delivering ever larger and more complex programs. These large complex programs open the door to many new opportunities but also to increased challenges in delivery and sustainment throughout their lifecycle. Prior articles have described the open nature of this large complex program system and compared its attributes to many we find in the world of relativistic physics. These challenges must be addressed recognizing that they arise from a combination of physical, fiscal and human attributes in a realm of complexity which challenges the very foundations of project management theory.
This paper looks at hard systems aspects as contrasted with the soft system aspects more characteristic of an open system. Its purpose is to adapt a systems engineering framework associated with the hard closed elements of these large complex project systems without losing site of the overall open systems nature of large complex programs.
The systems life cycle process codified in ISO 15288 lends itself to application in large complex engineering and construction programs.
Engineering and construction project startupBob Prieto
This paper looks at engineering and construction project startup for three different project execution approaches. While specific to this industry, project professionals in other industries may find it is a good analog for their own efforts.
The paper underscores that:
• Large complex projects require strong foundations
• A day at the beginning of a project is just as valuable as a day at the end
• Strong project foundations are built during project startup
• Vertical startup is enabled by the use of a dedicated startup team
• Project startup should consider lessons learned on other projects
This paper addresses project startup for three general types of contracts:
• Pure design or engineering contracts typically performed for the Owner
• Design/build contracts performed for the Owner but recognizes that engineering may be undertaken by an engineering subcontractor within the D/B team
• Pure construction contract
I have previously written about the transition that I believe is necessary in project management thinking related to large complex projects. In those writing I describe the shift as analogous to the shift from Newtonian to relativistic physics. Subsequently, I have compared the nature of large complex programs to open systems. Reflecting back, classical project management theory was very much based on closed systems thinking and early applications of systems thinking to projects and engineering was also very much based on closed systems thinking.
This is analogous to the closed systems of Newton and Einstein’s correction of his original General Theory of Relativity through the introduction of the cosmological constant to close a system which he believed behaved mechanistically and not expanding. In hindsight the cosmological constant was not necessary but does suggest some properties of the universe and became relevant in explaining an accelerating expansion of the universe. Subsequently, there was at least one special case where the deterministic nature of a closed system broke down when considering General Relativity suggesting at least some open nature to this system.
Systems nature of large complex projectsBob Prieto
This paper explores the system characteristics and behaviors of large engineering and construction programs with a particular focus on those that would be characterized as complex. It recognizes the interrelated and interacting elements of both programs and projects as they strive to form a complex whole. Large complex programs and projects are not well bounded as classical project management theory as espoused by Taylor, Gantt and Fayol would have us believe but rather behave in both independent and interconnected ways in a dynamic systems environment.
Large complex programs demonstrate the evolutionary nature of all complex systems; uncertainty; and emergence that comes with human actions and interactions. They struggle from insufficient situational awareness, treating the program to be more well-bounded than reality would suggest and using simplified models to understand the complexity inherent in execution. Best practices from project management literature were typically not derived from such environments and, worse, have fallen short on other large complex programs and projects.
In the engineering and construction industry governance needs and requirements exist at
multiple levels. These include:
• Governmental and industry level governance (laws, regulations, codes, standards)
• Enterprise level (encompassing social (stakeholder), political, economic (market,
shareholder, financial institutions), cultural (corporate and national/local),
technological)
• Portfolio and programs
• Project
This paper focuses on the portfolio and program level, collectively referred to as program in
this paper.
Strengthen outcome based capital project deliveryBob Prieto
Over the course of my career I have looked at a number of underperforming mega-projects. In every instance there was a common element of underperformance, the lack of clarity around the strategic business outcomes to be accomplished. Conversely, some of the best performing projects exhibited high clarity of recognized and shared outcomes.
This paper looks at the imperative to continue the shift to outcomes based contracts versus more traditional output based contracting forms. This shift is discussed from the perspective of the engineering and construction industry in the United States but draws upon the experience in other countries and other sectors.
Today’s infrastructure and facilities are “smart”. At least that is our objective as we seek to enhance lifecycle performance and capital efficiency. These “smart” facilities transcend any given sector and bring new challenges to the engineering and construction industry. In some ways our more traditional projects are today outcomes focused or capabilities delivering IT projects with bits of concrete and steel wrapped around them!
This “smart” focus is not limited to just a technology and systems dimension but goes further, demanding an increased and increasing environmental, social and governance (ESG) focus as well. Together “smart” and ESG create a greatly expanded set of interfaces for program and project managers to manage.
Rework in Engineering & Construction ProjectsBob Prieto
This paper is focused on engineering and construction projects which will experience increased emphasis as nations increase their focus on economic stimulus and climate change. It deals narrowly with the inevitable rework these projects often experience and which contributes to the cost and schedule growth we all too often witness. The objective of this paper is to:
• Categorize rework factors into four broad categories – project, human, organizational and complexity
• Identify rework impacts not just on cost and schedule but importantly morale and trust.
• Recognize that strategies exist to reduce the potential for required rework
• Suggest four dozen control points.
In this paper I will attempt to:
• Outline some of the systems of systems challenges that we will likely face.
• Discuss the emergent nature of both the challenges as well as the potential resultant outcomes.
• Draw attention to some of the driving forces acting both on this system of systems as well as the national and sectoral programs that may emerge to respond to this challenge.
• Highlight some of the feedback loops which may exist or emerge from both apparent and hidden coupling.
• Discuss system of system risks, program risks and where our perceptions and appetite for such risks may change over time.
• Outline some particular challenges for program managers as they are engaged in addressing this challenge.
A growing world requires improved and expanded infrastructure. Juxtapose that with the need for massive public investment driven by pandemic created economic weakness and the prospects for significant investment in infrastructure is improved, but as history has taught us not necessarily assured.
We have been through other infrastructure stimulus programs focused on so-called shovel ready projects and have been disappointed. But whether we define them as “shovel ready” or otherwise we need infrastructure projects, especially the largest of them, to be successful.
In this paper we will look at common reasons large scale infrastructure projects fail and importantly suggest some strategies and tactics to improve their success rate.
This paper builds on my beliefs that the prevailing theory of project management has failed us with respect to large complex projects. I have written extensively on this including highlighting that the assumptions of Gantt and Fayol fall short at scale and complexity. In this paper I examine the successes that underpin modern project management theory and seek to understand how the resulting approach to project management has failed to deliver comparable successes with regularity. As I explored these questions, I sought to understand the unique characteristics of the Atlas and Polaris missile programs; the subsequent institutionalization of the perceived success factors; and importantly, did perception and reality align. In other words, have we made an incomplete set of assumptions and institutionalized them?
Impact of correlation on risks in programs and projects Bob Prieto
One of the most under considered elements of cost and schedule risk is the correlation that exists within various WBS elements of a project or across projects comprising a program. Failure to adequately consider correlation between various activities and projects compounds the impact of other factors present in large complex projects.
This paper looks at the special case of decision making under uncertainty. The relationship between uncertainty and complexity is explored as is their joint relationship with large complex projects. The importance of getting these projects well founded from an ability to manage uncertainty is discussed and the aspects of these strong foundations is described
Post Dorian Engineering & Construction in the BahamasBob Prieto
As the task of recovery and rebuilding in the Bahamas post hurricane Dorian begins, it is important to understand that it cannot be business as usual. The increasing frequency and severity of hurricanes, driven by global climate change, cannot be ignored. Building codes will have to be further strengthened and development in coastal areas rethought.
Debating project decisions in an ai enabled environmentBob Prieto
I had the opportunity to watch the first debate between AI powered IBM Debater and a recognized human expert debater. I will not spoil the outcome for those who have not yet watched the debate but I will underscore one key aspect - all learned more about both sides of the position as a result of the debate.
We have seen a construct for the management of large
complex projects laid out in the earlier chapters. In these chapters we will simply lay out some of the main concepts and
considerations for a practitioner. Each of these can be more
extensively developed.
In the world of physics, classical theory breaks down at
scale. Conventional project management theory similarly
seems to break down at scale. The theoretical construct I
have been building to in this book is very much focused on this
project realm where scale and complexity rule.
In developing this theoretical construct I have essentially
considered three simple hypotheses, the first of which is:
Large complex projects are not well served by
conventional project management theory and
practice.
This hypothesis was demonstrated at the outset of this
book and the differential behavior between large and
traditionally scaled projects has been previously noted.
The second hypothesis considered relates to the Theory of
Management as applied to the management of projects. In
simplest terms this hypothesis says:
- The Theory of Project Management does not draw
fully on the richness of the Theory of Management
This hypothesis is demonstrated as we explored the
extensions of the Theory of Management to address chaos and
complexity and the more limited extensions of project
management theory.
The third and final hypothesis we considered focused on
the Theory of Projects, positing:
Large complex projects have significantly different
attributes than the more traditional projects which
comprise the basis for classical project management
theory
In this chapter we will look at a few of the project attributes
that we observe in large complex projects and suggest they
may serve as a basis for a neo-classical Theory of Large
Complex Projects.
Theory of Management of Large Complex Projects - Chapter 7Bob Prieto
The world of large complex projects is challenging to say the least with a majority of these projects significantly under performing. It is this weak performance regime that underpins the key premise of "Theory of Management of Large Complex Projects" – project management theory as it currently exists and is applied to large complex projects falls short, significantly short, of what these projects require.
I have decided to serialize this book for the benefit of those interested in better understanding and improving project performance. If you are interested in purchasing a copy of the 400 page paperback you may click on http://www.lulu.com/us/en/shop/bob-prieto/theory-of-management-of-large-complex-projects/paperback/product-22342232.html
Theory of Management of Large Complex Projects - Chapter 6Bob Prieto
The world of large complex projects is challenging to say the least with a majority of these projects significantly under performing. It is this weak performance regime that underpins the key premise of "Theory of Management of Large Complex Projects" – project management theory as it currently exists and is applied to large complex projects falls short, significantly short, of what these projects require.
I have decided to serialize this book for the benefit of those interested in better understanding and improving project performance. If you are interested in purchasing a copy of the 400 page paperback you may click on http://www.lulu.com/us/en/shop/bob-prieto/theory-of-management-of-large-complex-projects/paperback/product-22342232.html
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.