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Case Study: Confessions of an HR Executive — The Top 10 Reasons Behind Intervoice’s Successful SAP HCM Projects Don Brown  Intervoice
What We’ll Cover … ,[object Object],[object Object],[object Object],[object Object],[object Object]
Intervoice Overview ,[object Object],[object Object],[object Object]
Intervoice Overview (cont.) ,[object Object],[object Object],[object Object],[object Object]
Intervoice Media Exchange Platform Routes to market – Direct Sales, Hosted Solutions, and Channel Partners Enterprise Market Network Market Media Infrastructure Network-based and/or 3rd Party * IVR = Interactive Voice Response Media Exchange Network-Enhanced Services Voice Portal and IVR* Contact Center Applications
Intervoice Customers Spanning All Industries FINANCIAL SERVICES TRANSPORTATION & TRAVEL UTILITIES OTHER COMMUNICATIONS RETAIL HEALTHCARE PUBLIC SECTOR
Intervoice Strategic Partners
Intervoice Channel Partners Global Partner Global Partner
What We’ll Cover … ,[object Object],[object Object],[object Object],[object Object],[object Object]
Geographic Scope * UAE MEA = United Arab Emirates Middle East and Africa Dallas, TX World HQ and Americas Operations Orlando, FL Network Ops Center Cambridge UK International Network Ops Center Sao Paulo, Brazil Latin America Regional Office Wiesbaden, Germany Western Europe Regional Office Dubai UAE MEA* Regional Office Singapore Asia Pacific Regional Office Manchester UK International Operations HQ Johannesburg  South Africa Regional Office San Jose, CA Americas Operations London UK Regional office Rotterdam, Netherlands Western Europe Regional Office            
Where We Were … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where We Are Now … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What We’ll Cover … ,[object Object],[object Object],[object Object],[object Object],[object Object]
Intervoice’s Strategic Drivers for the Project Context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Strategic Drivers Overall Project Goal: Empower HR to support company’s growth Objectives for HR ,[object Object],[object Object],Enable Company Growth Trajectory Comply with Regulatory Requirements Drive Operational Excellence Build a Solid Foundation for the Future
What We Got … Project Phase Months to Implement Go-Live Date Met Scope Deliverable Met Budget Objective Met I 7 months II 4 months III 3 months
What We’ll Cover … ,[object Object],[object Object],[object Object],[object Object],[object Object]
Lesson 1: Comparing Apples to Oranges – It Takes What  It Takes? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Best-Laid Plans Can Go Awry, but HOW? [TECHWATCH] Blind State Employees Sue Pennsylvania Over Inaccessible Computer System Press Release February 28, 2003 NFB OF PENNSYLVANIA AND BLIND STATE EMPLOYEES SUE COMMONWEALTH, GOVERNOR FOR IMMEDIATE RELEASE NFB OF PENNSYLVANIA AND BLIND STATE EMPLOYEES SUE COMMONWEALTH, GOVERNOR PHILADELPHIA, PA (February 27, 2003)-Three blind, Pennsylvania state employees and the National Federation of the Blind of Pennsylvania (NFBP) filed suit today against the state and its Governor, Edward Rendell, asserting that the state's multi-million-dollar computer system upgrade for use by all state employees is inaccessible to blind employees and, therefore, in violation of the Americans with Disabilities Act (ADA).
APPROACH: It Costs Less to Do It Right the First Time The Wrong Way The Right Way Client Consulting Support Client Consulting Implementation Implementation Support Different Ways to Approach This … Total Cost Change Order
Lesson 2: Choose the Right Implementation PARTNER ,[object Object],[object Object],[object Object],[object Object],[object Object]
It’s not Easy to Know What You’re Buying … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It’s All About the Perspectives … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],We chose an HCM specialist!
Lesson 3: There Are Challenges to Every Project Team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Here’s What Worked for Us … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lesson 4: It is IT’s Fault ,[object Object],[object Object]
Lesson 5: Create a Win/Win PARTNERSHIP  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lesson 6: Build On Best Practices ,[object Object],[object Object],[object Object],[object Object],Intervoice has set the standard for “best-in-class” implementation 1 Best Practice Tactics/Comments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1  Source SAP Value Engineering Study – May 2006
Lesson 7: Deal with Change Head On ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lesson 8: Make Sure You Have the Right Tools ,[object Object],[object Object]
ConversionSuite vs. Typical Conversion Effort
Payroll Parallel Analyzer ,[object Object],Can you spot the differences?
[object Object],It’s All About the Standardized Global Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Process ,[object Object],[object Object],[object Object]
Lesson 9: Knowledge Transfer Must Take Place ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is Knowledge Transfer? ,[object Object],[object Object]
What is Knowledge Transfer? (cont.)
Lesson 10: Celebrate Your Go-Live with the Team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lessons Learned by Phase – Project Preparation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Lessons Learned by Phase – Business Blueprint ,[object Object],[object Object],[object Object],[object Object]
Lessons Learned by Phase – Realization ,[object Object],[object Object],[object Object],[object Object]
Lessons Learned by Phase – Final Preparation ,[object Object],[object Object],[object Object],[object Object]
Lessons Learned by Phase – Go-Live and Support ,[object Object],[object Object],[object Object]
What We’ll Cover … ,[object Object],[object Object],[object Object],[object Object],[object Object]
Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7 Key Points to Take Home ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Your Turn! Questions? How to contact me: Don Brown [email_address]

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Confessions of an HR Executive

  • 1. Case Study: Confessions of an HR Executive — The Top 10 Reasons Behind Intervoice’s Successful SAP HCM Projects Don Brown Intervoice
  • 2.
  • 3.
  • 4.
  • 5. Intervoice Media Exchange Platform Routes to market – Direct Sales, Hosted Solutions, and Channel Partners Enterprise Market Network Market Media Infrastructure Network-based and/or 3rd Party * IVR = Interactive Voice Response Media Exchange Network-Enhanced Services Voice Portal and IVR* Contact Center Applications
  • 6. Intervoice Customers Spanning All Industries FINANCIAL SERVICES TRANSPORTATION & TRAVEL UTILITIES OTHER COMMUNICATIONS RETAIL HEALTHCARE PUBLIC SECTOR
  • 8. Intervoice Channel Partners Global Partner Global Partner
  • 9.
  • 10. Geographic Scope * UAE MEA = United Arab Emirates Middle East and Africa Dallas, TX World HQ and Americas Operations Orlando, FL Network Ops Center Cambridge UK International Network Ops Center Sao Paulo, Brazil Latin America Regional Office Wiesbaden, Germany Western Europe Regional Office Dubai UAE MEA* Regional Office Singapore Asia Pacific Regional Office Manchester UK International Operations HQ Johannesburg South Africa Regional Office San Jose, CA Americas Operations London UK Regional office Rotterdam, Netherlands Western Europe Regional Office            
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. What We Got … Project Phase Months to Implement Go-Live Date Met Scope Deliverable Met Budget Objective Met I 7 months II 4 months III 3 months
  • 16.
  • 17.
  • 18. The Best-Laid Plans Can Go Awry, but HOW? [TECHWATCH] Blind State Employees Sue Pennsylvania Over Inaccessible Computer System Press Release February 28, 2003 NFB OF PENNSYLVANIA AND BLIND STATE EMPLOYEES SUE COMMONWEALTH, GOVERNOR FOR IMMEDIATE RELEASE NFB OF PENNSYLVANIA AND BLIND STATE EMPLOYEES SUE COMMONWEALTH, GOVERNOR PHILADELPHIA, PA (February 27, 2003)-Three blind, Pennsylvania state employees and the National Federation of the Blind of Pennsylvania (NFBP) filed suit today against the state and its Governor, Edward Rendell, asserting that the state's multi-million-dollar computer system upgrade for use by all state employees is inaccessible to blind employees and, therefore, in violation of the Americans with Disabilities Act (ADA).
  • 19. APPROACH: It Costs Less to Do It Right the First Time The Wrong Way The Right Way Client Consulting Support Client Consulting Implementation Implementation Support Different Ways to Approach This … Total Cost Change Order
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30. ConversionSuite vs. Typical Conversion Effort
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36. What is Knowledge Transfer? (cont.)
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46. Your Turn! Questions? How to contact me: Don Brown [email_address]

Editor's Notes

  1. Hello, I’m Don Brown, Senior Vice President Human Resources and Real Estate for Intervoice, Inc. I’m presenting ………, This is in Tract 1, Strategies, Benchmarks, and New SAP Solutions for HR Ask about hand outs, raise hand to receive one Please turn off sound to pages and cell phones Please hold you questions to the end and fill out the evaluation from and turn in to the room monitor as you leave