The document outlines traditional and current trends in operations management, including a shift from local to global focus, batch production to just-in-time delivery, and mass production to mass customization. It also discusses the differences between goods and services, noting that goods are tangible, can be inventoried, and have more uniform inputs, while services are intangible, produced and consumed simultaneously, and have high customer interaction and inconsistent definitions. Finally, it describes how technology has impacted operations management through better customer relations, more efficient processes, lower costs, expanded supply chains, and new business models.

1. Traditional
and Current
Trends in
Operation
Management

2. 1. Local Focus Global Focus

3. 2. Batch shipment JIT Performance

4. 3. Low Purchase Bidding
Supply Chain Partnering

5. 4.Lengthy Product Development

6. EXAMPLE

7. 5. Mass ProductionMass Customization

8. 6. Electronic Business

9. 7. Computer- Aided Design

10. 8. Computer-Aided
Manufacturing (CAM)

11. 9. Low Cost FocusEnvironmentally Sensitive Production

12. 10. Total Quality Management

13. Physical Goods
vs. Services

14. Characteristics of Goods
 Tangible product
 Consistent product
definition
 Production usually
separate from
consumption
 Can be inventoried
 Low customer
interaction

15. Characteristics of Service
 Intangible product
 Produced and
consumed at same time
 Often unique
 High customer
interaction
 Inconsistent product
definition
 Often knowledge-based
 Frequently dispersed

16. Goods Versus Services
Characteristic Goods Services
Output Tangible Intangible
Customer Contact Low High
Labor Content Low High
Uniformity of input High Low
Measurement of productivity Easy Difficult
Opportunity to correct problems before
delivery
High Low
Inventory Much Little

17. Goods Versus Services
Characteristic Goods Services
Wages Narrow range Wide Range
Patentable Usually Not usually

18. I
The Impact of Technology on Op Man
Better customer relation
More efficient process
Lower costs of materials
Information technology synergy
Better and faster decision
making
New forms of organization
Expanded supply chain
Higher customer expectation
New ways of doing business
Globalization