Establishing Objectives
and Budgeting for the
Promotional Program

       © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Value of Objectives



                                                          Focus &
                                                          Focus &
Objectives
Objectives                                              Coordination
                                                        Coordination

                                                              Plans &
                                                              Plans &
                                                             Decisions
                                                             Decisions

                                                      Measurement
                                                      Measurement
                                                       & Control
                                                        & Control

             © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Characteristics of Objectives


                         Attainable
                         Attainable




Realistic
Realistic                                                             Measurable
                                                                      Measurable
                      Objectives
                      Objectives




      Not Mutually
      Not Mutually                                             Specific
                                                               Specific
       Exclusive
       Exclusive
              © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advertising Can Shape Corporate Images




          © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Marketing Versus Communications Objectives

       Marketing
       Marketing                                                    Communications
                                                                    Communications
       Objectives
       Objectives                                                     Objectives
                                                                      Objectives

•• Generally stated in the
    Generally stated in the                                    •• Derived from the overall
                                                                   Derived from the overall
   firm’s marketing plan
    firm’s marketing plan                                         marketing plan
                                                                   marketing plan
•• Achieved through the
    Achieved through the                                       •• More narrow than
                                                                   More narrow than
   overall marketing plan
    overall marketing plan                                        marketing objectives
                                                                   marketing objectives
•• Quantifiable, such as
    Quantifiable, such as                   Vs.                •• Based on particular
                                                                   Based on particular
   sales, market share, ROI
    sales, market share, ROI                                      communications tasks
                                                                   communications tasks
•• To be accomplished in a
    To be accomplished in a                                    •• Designed to deliver
                                                                   Designed to deliver
   given period of time
    given period of time                                          appropriate messages
                                                                   appropriate messages
•• Must be realistic and
    Must be realistic and                                      •• Focused on a specific
                                                                   Focused on a specific
   attainable to be effective
    attainable to be effective                                    target audience
                                                                   target audience
                       © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Many Different Factors Affect Sales



                               $ALE$
                               $ALE$


        Advertising
        Advertising                                                       Product
                                                                          Product
            and
            and     Competition
                    Competition                                           quality
                                                                           quality
        promotion
         promotion


                                                                                  The
                                                                                   The
Distribution
Distribution   Technology
               Technology                                   Price
                                                            Price               economy
                                                                                economy

                  © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Direct Response Ads Seek Sales




          © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Some Communications Use Nontraditional Methods




             © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Sales As Advertising Objectives




           © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Test Your Knowledge

Which of the following statements about
communications objectives is true?
      A)     It is easy to translate sales goals into
             communications objectives.
      B)     It can be difficult to determine the
             relationship between communications
             objectives and sales performance.
      C)     Communications objectives cannot serve
             as operational guidelines to the planning,
             execution, and evaluation of the
             promotional program.
      D)     Marketing managers do not recognize the
             value of setting communications
             objectives.


                © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advertising and Movement Toward Action


Conative                        Purchase                           Point of purchase
                                                                   Retail store ads, Deals
Realm of motives.                                                  “Last-chance” offers
                                                                   Price appeals, Testimonials
Ads stimulate or
direct desires.               Conviction

                              Preference                           Competitive ads
Affective                                                          Argumentative copy
Realm of emotions.
Ads change attitudes                Liking                         “Image” copy
                                                                   Status, glamour appeals
and feelings

                             Knowledge                             Announcements
                                                                   Descriptive copy
                                                                   Classified ads
Cognitive                                                          Slogans, jingles, skywriting
Realm of thoughts.
Ads provide                   Awareness                            Teaser campaigns
information and facts.


                       © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Image Ads Can Have a Strong
Effect on Preference




           © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Pyramid of Communications Effects


                                              5% Use



                           e
                        iv
                       at
                        n
                     Co
                                           20% Trial
                e




                                  25% Preference
                iv
             ct
           fe
           Af




                                         40% Liking
      ve




                                  70% Knowledge
  i ti
  gn
Co




                                  90% Awareness


                               © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
The DAGMAR Approach


Define                                                     Awareness
                                                           Awareness

Advertising
Goals for                                          Comprehension
                                                   Comprehension
                                                   Comprehension
                                                   Comprehension


Measuring                                                 Conviction
Advertising
                                                          Conviction


Results                                                           Action
                                                                  Action


          © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Pros and Cons of DAGMAR

        Pros                                                              Cons
Assessment of campaign
Assessment of campaign                                            Problems with the
                                                                  Problems with the
     effectiveness
      effectiveness                                              response hierarchy
                                                                 response hierarchy

Value of communication-
Value of communication-                                              Sales objectives
                                                                     Sales objectives
    based objectives
    based objectives

Measurement of stages
Measurement of stages                                           Practicality and cost
                                                                Practicality and cost


    Less subjective
    Less subjective                                          Inhibition of creativity
                                                             Inhibition of creativity




                  © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advertising-Based View of Communications

      Advertising Through Media




        Acting on Consumers
           © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Balancing Objectives and Budgets




 What we’re                                     What we need
 willing and                                    to achieve our
able to spend                                     objectives
  Dollars                                                    Goals




            © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Test Your Knowledge

In marginal analysis all of the following should be
considered EXCEPT:
      A)     sales
      B)     fixed costs of advertising
      C)     advertising expenditures and other
             variable costs
      D)     gross margin
      E)     net worth




                 © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Marginal Analysis




                                 Sales                                          Gross Margin
Sales in $




                                                                           Ad. Expenditure



                                                                                  Profit
                                     Point A


                      Advertising / Promotion in $

                        © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
BASIC Principle of Marginal Analysis


  Increase
  Increase                   If the increased cost is less
                             If the increased cost is less
  Spending
  Spending                   than the incremental
                             than the incremental
                             (marginal) return
                             (marginal) return


                             If the increased cost is equal
                             If the increased cost is equal
    Hold
    Hold                     to the incremental (marginal)
                             to the incremental (marginal)
  Spending
  Spending                   return.
                             return.


                             If the increased cost is more
                             If the increased cost is more
  Decrease
  Decrease                   than the incremental
                             than the incremental
  Spending
  Spending                   (marginal) return
                             (marginal) return


             © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Assumptions for Marginal Analysis

  Sales are the                                                   Sales are the
    result of                                                       principal
 advertising and                                                   objective of
 promotion, and                                                    advertising
                                                                 and promotion
  nothing else




             © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advertising Sales/Response Functions

                    A. Concave-                                     B. S-Shaped
                       Downward                                        Response
                       Response Curve                                  Function
Incremental Sales




                                                                Incremental Sales

                                                                                     Initial Spending




                                                                                                                         High Spending
                                                                                                         Middle Level




                                                                                                                         Little Effect
                                                                                     Little Effect




                                                                                                         High Effect
                                                                                    Range A             Range B         Range C

                    Advertising Expenditures                                        Advertising Expenditures

                                    © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Top-Down Budgeting




 Top Management Sets the Spending Limit
 Top Management Sets the Spending Limit



The Promotion Budget Is Set to Stay Within
The Promotion Budget Is Set to Stay Within
           the Spending Limit
            the Spending Limit




            © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Top-Down Budgeting Methods

                     Competitive
                     Competitive
                       Parity
                       Parity


Arbitrary
 Arbitrary                                                           Percentage
                                                                     Percentage
Allocation
Allocation          Top                                               of Sales
                                                                       of Sales
                     Top
                 Management
                 Management




        Return on
        Return on                                         Affordable
                                                          Affordable
       Investment
       Investment                                          Method
                                                            Method
             © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Bottom-Up Budgeting

      Total Budget Is Approved by
      Total Budget Is Approved by
            Top Management
            Top Management


     Cost of Activities are Budgeted
     Cost of Activities are Budgeted


     Activities to Achieve Objectives
     Activities to Achieve Objectives
                Are Planned
                Are Planned


     Promotional Objectives Are Set
     Promotional Objectives Are Set

           © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Test Your Knowledge

Well known brand name products do not receive
incremental advantages from increased dollar
expenditures on advertising. Once the ad hits the
market, subsequent budget increases result in little or
no incremental gains. This might best be explained
by:
       A)   arbitrary allocation
       B)   the objective and task method
       C)   competitive parity
       D)   an S-shaped response
       E)   rapidly diminishing returns




                 © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Objective and Task Method
Establish Objectives
Establish Objectives
(create awareness of new product
(create awareness of new product
among 20 percent of target market)
among 20 percent of target market)

         Determine Specific Tasks
         Determine Specific Tasks
         (advertise on market area television and
         (advertise on market area television and
         radio and local newspapers)
         radio and local newspapers)


                   Estimate Costs Associated with Tasks
                   Estimate Costs Associated with Tasks
                   (determine costs of advertising,
                   (determine costs of advertising,
                   promotions, etc.)
                   promotions, etc.)



                                           Monitor and Adjust
                                           Monitor and Adjust
                                           (monitor performance and adjust)
                                           (monitor performance and adjust)

                     © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Media Expenditures




          © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Are There Economies of Scale?

Proposition I
Larger firms can support their brands with lower relative
advertising costs than smaller firms.
             No evidence to support this!


Proposition II
The leading brand in a product group enjoys lower advertising
costs per sales dollar than do other brands.
             No evidence to support this!


Proposition III
There is a static relationship between advertising costs per
dollar of sales and the size of the advertiser.
             No evidence to support this!

                     © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Ad Spending and Share of Voice
Share of Voice




                          Decrease–find a
                          Decrease–find a
 Competitor’s


                 High


                                                                           Increase to Defend
                                                                           Increase to Defend
                          Defensible Niche
                          Defensible Niche

                         Attack With Large
                         Attack With Large                                  Maintain Modest
                                                                            Maintain Modest
                           SOV Premium                                     Spending Premium
                 Low




                           SOV Premium                                     Spending Premium

                        Low                                                             High
                                  Your Share of Market




                              © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin

Objectives of budgeting

  • 1.
    Establishing Objectives and Budgetingfor the Promotional Program © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 2.
    Value of Objectives Focus & Focus & Objectives Objectives Coordination Coordination Plans & Plans & Decisions Decisions Measurement Measurement & Control & Control © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 3.
    Characteristics of Objectives Attainable Attainable Realistic Realistic Measurable Measurable Objectives Objectives Not Mutually Not Mutually Specific Specific Exclusive Exclusive © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 4.
    Advertising Can ShapeCorporate Images © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 5.
    Marketing Versus CommunicationsObjectives Marketing Marketing Communications Communications Objectives Objectives Objectives Objectives •• Generally stated in the Generally stated in the •• Derived from the overall Derived from the overall firm’s marketing plan firm’s marketing plan marketing plan marketing plan •• Achieved through the Achieved through the •• More narrow than More narrow than overall marketing plan overall marketing plan marketing objectives marketing objectives •• Quantifiable, such as Quantifiable, such as Vs. •• Based on particular Based on particular sales, market share, ROI sales, market share, ROI communications tasks communications tasks •• To be accomplished in a To be accomplished in a •• Designed to deliver Designed to deliver given period of time given period of time appropriate messages appropriate messages •• Must be realistic and Must be realistic and •• Focused on a specific Focused on a specific attainable to be effective attainable to be effective target audience target audience © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 6.
    Many Different FactorsAffect Sales $ALE$ $ALE$ Advertising Advertising Product Product and and Competition Competition quality quality promotion promotion The The Distribution Distribution Technology Technology Price Price economy economy © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 7.
    Direct Response AdsSeek Sales © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 8.
    Some Communications UseNontraditional Methods © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 9.
    Sales As AdvertisingObjectives © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 10.
    Test Your Knowledge Whichof the following statements about communications objectives is true? A) It is easy to translate sales goals into communications objectives. B) It can be difficult to determine the relationship between communications objectives and sales performance. C) Communications objectives cannot serve as operational guidelines to the planning, execution, and evaluation of the promotional program. D) Marketing managers do not recognize the value of setting communications objectives. © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 11.
    Advertising and MovementToward Action Conative Purchase Point of purchase Retail store ads, Deals Realm of motives. “Last-chance” offers Price appeals, Testimonials Ads stimulate or direct desires. Conviction Preference Competitive ads Affective Argumentative copy Realm of emotions. Ads change attitudes Liking “Image” copy Status, glamour appeals and feelings Knowledge Announcements Descriptive copy Classified ads Cognitive Slogans, jingles, skywriting Realm of thoughts. Ads provide Awareness Teaser campaigns information and facts. © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 12.
    Image Ads CanHave a Strong Effect on Preference © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 13.
    Pyramid of CommunicationsEffects 5% Use e iv at n Co 20% Trial e 25% Preference iv ct fe Af 40% Liking ve 70% Knowledge i ti gn Co 90% Awareness © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 14.
    The DAGMAR Approach Define Awareness Awareness Advertising Goals for Comprehension Comprehension Comprehension Comprehension Measuring Conviction Advertising Conviction Results Action Action © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 15.
    Pros and Consof DAGMAR Pros Cons Assessment of campaign Assessment of campaign Problems with the Problems with the effectiveness effectiveness response hierarchy response hierarchy Value of communication- Value of communication- Sales objectives Sales objectives based objectives based objectives Measurement of stages Measurement of stages Practicality and cost Practicality and cost Less subjective Less subjective Inhibition of creativity Inhibition of creativity © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 16.
    Advertising-Based View ofCommunications Advertising Through Media Acting on Consumers © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 17.
    Balancing Objectives andBudgets What we’re What we need willing and to achieve our able to spend objectives Dollars Goals © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 18.
    Test Your Knowledge Inmarginal analysis all of the following should be considered EXCEPT: A) sales B) fixed costs of advertising C) advertising expenditures and other variable costs D) gross margin E) net worth © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 19.
    Marginal Analysis Sales Gross Margin Sales in $ Ad. Expenditure Profit Point A Advertising / Promotion in $ © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 20.
    BASIC Principle ofMarginal Analysis Increase Increase If the increased cost is less If the increased cost is less Spending Spending than the incremental than the incremental (marginal) return (marginal) return If the increased cost is equal If the increased cost is equal Hold Hold to the incremental (marginal) to the incremental (marginal) Spending Spending return. return. If the increased cost is more If the increased cost is more Decrease Decrease than the incremental than the incremental Spending Spending (marginal) return (marginal) return © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 21.
    Assumptions for MarginalAnalysis Sales are the Sales are the result of principal advertising and objective of promotion, and advertising and promotion nothing else © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 22.
    Advertising Sales/Response Functions A. Concave- B. S-Shaped Downward Response Response Curve Function Incremental Sales Incremental Sales Initial Spending High Spending Middle Level Little Effect Little Effect High Effect Range A Range B Range C Advertising Expenditures Advertising Expenditures © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 23.
    Top-Down Budgeting TopManagement Sets the Spending Limit Top Management Sets the Spending Limit The Promotion Budget Is Set to Stay Within The Promotion Budget Is Set to Stay Within the Spending Limit the Spending Limit © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 24.
    Top-Down Budgeting Methods Competitive Competitive Parity Parity Arbitrary Arbitrary Percentage Percentage Allocation Allocation Top of Sales of Sales Top Management Management Return on Return on Affordable Affordable Investment Investment Method Method © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 25.
    Bottom-Up Budgeting Total Budget Is Approved by Total Budget Is Approved by Top Management Top Management Cost of Activities are Budgeted Cost of Activities are Budgeted Activities to Achieve Objectives Activities to Achieve Objectives Are Planned Are Planned Promotional Objectives Are Set Promotional Objectives Are Set © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 26.
    Test Your Knowledge Wellknown brand name products do not receive incremental advantages from increased dollar expenditures on advertising. Once the ad hits the market, subsequent budget increases result in little or no incremental gains. This might best be explained by: A) arbitrary allocation B) the objective and task method C) competitive parity D) an S-shaped response E) rapidly diminishing returns © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 27.
    Objective and TaskMethod Establish Objectives Establish Objectives (create awareness of new product (create awareness of new product among 20 percent of target market) among 20 percent of target market) Determine Specific Tasks Determine Specific Tasks (advertise on market area television and (advertise on market area television and radio and local newspapers) radio and local newspapers) Estimate Costs Associated with Tasks Estimate Costs Associated with Tasks (determine costs of advertising, (determine costs of advertising, promotions, etc.) promotions, etc.) Monitor and Adjust Monitor and Adjust (monitor performance and adjust) (monitor performance and adjust) © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 28.
    Media Expenditures © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 29.
    Are There Economiesof Scale? Proposition I Larger firms can support their brands with lower relative advertising costs than smaller firms. No evidence to support this! Proposition II The leading brand in a product group enjoys lower advertising costs per sales dollar than do other brands. No evidence to support this! Proposition III There is a static relationship between advertising costs per dollar of sales and the size of the advertiser. No evidence to support this! © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
  • 30.
    Ad Spending andShare of Voice Share of Voice Decrease–find a Decrease–find a Competitor’s High Increase to Defend Increase to Defend Defensible Niche Defensible Niche Attack With Large Attack With Large Maintain Modest Maintain Modest SOV Premium Spending Premium Low SOV Premium Spending Premium Low High Your Share of Market © 2007 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin