1. Noel Gonzales
360 Van Ness Street N
West Salem, WI 54669
608-433-1399
Ngonzales8978@charter.net
HUMAN RESOURCES
 Bachelors degree in Human Resources
 Background in employee recruitment and retention, staff development,
 Developed training materials
HR SKILLS
 Training and development
 Orientation and On-Boarding
 Alternative Dispute Resolution
 Staff Recruitment and Retention
PROFESSIONAL EXPERIENCE
Teleperformance – West Salem, WI
Outsources Call Center for cellular company
Training MLF (Master Learning Facilitator), 2014- present (2011-2014 call representative)
Conduct interviews for recruitment. Provide training and development for new staff members,
and provide continuing education for management. Observe and instruct training staff on new
procedures. Ensure that training manuals are current and up to date. Work with new hires on
quality control and provide feedback and resolve issues.
Accomplishments:
- Set up program for new staff members
- Perform routine reviews of training staff
- Provide one on one coaching with employees
- Maintain a strict training schedule that meets production guidelines
- Constructed new training manuals for new procedures

2. Charcoal Grill & Rotisserie- Appleton, WI
Restaurant Bar and Grill
General Manager, 9/2010- 3/2011
Managed and maintained food and labor costs. Controlled a monthly budget, and tracked
accounts payable and receivable. Supervised staff and performed evaluation reviews. Handled
hiring and termination of employees, and grievances. Organized classes for new policies and
procedures. Worked with employees in order to provide personalized training to advance their
earning potential.
Accomplishments:
- Reduced Food Costs by 5%
- Improved Survey questionnaires by 20%
- Reduced kitchen labor by 10%
- Implemented new training procedures for new staff members
EDUCATION
Argosy University- Phoenix, AZ
Bachelor of Arts (BA) in Human Resource Management- (with honors) 2015
Activities: Worked concurrently during college as a call sales representative for Teleperformance
(f.k.a. Sprint)
OF NOTE
Computer Skills:
- MS Office (word, Excel, Power Point, Outlook)
- CCMS (attendance/time management system)
Languages:
- Fluent in Spanish