1. RALPH L. HALEY
1483 Critchfield Drive
Bridgeville, PA 15017
Home: (412) 257-4948
Cell: (412) 735-1857
ralph.l.haley@gmail.com
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EDUCATION
University of Phoenix, Online 1999-2006
 Bachelor of Science in Business
Leadership Styles, Pittsburgh, Pennsylvania 2009
 Certificate
o Concentration in the Four Core Leadership Styles
SUMMARY OF EXPERIENCE
Over thirty years of increasing experience and responsibilities in the Business, Human Resources, Management, and
Profit and Loss areas of the food service and retail management industries.
EXPERIENCE
Heartland Restaurant Group, Training Store Manager, Pittsburgh, Pennsylvania 2014- Present
 Successfully oversaw and managed the construction and opening of a new store location, and achieved the level of
certified training store in less than one year from date of opening.
 Coached and supervised all daily operations pertaining to the running of the restaurant,
 Staffed and trained all crew members and management,
 Created new and innovative marketing strategies and plans which successfully raised profits,
 Reviewed, interpreted, and implemented all corporate documents, policies, and procedures that correspond with the
running of the establishment,
 Responsible for large profitability and low labor cost standards while adhering to strict guidelines and timeframe
based goals,
 Prepared and documented several weekly, monthly, and quarterly financial statements which include: profit and loss,
food cost, labor cost, inventory, cost of goods, product ordering spreadsheet, and inspection and compliance matrix,
Aurora Huts, Area Coach, Wexford, Pennsylvania 2011-2014
 Coached and oversaw daily operations of up to ten company stores in order to ensure the highest quality
establishments,
 Responsible for the brainstorming, planning and execution of all marketing functions and events in the assigned
coaching area,
 Won the Top Team Player Award for achieving the highest quality of staffing, coaching, and directing of the coaching
area,
 Monitored, maintained and tracked all area store’s weekly and quarterly financial statements and reports,
 Based on such financial reports and statements, recommended, created and implemented new managerial and store
goals to continually improve store success,
Wendy’s Corporation, District Manager, Pittsburgh, Pennsylvania 1982-2011
Strong ambition and company loyalty enabled me to hold several positions during my employment. In order, they
were: Crew Member, Crew Leader, Shift Supervisor, Assistant Manager, Co Manager, General Manager, Training
Store Manager, and District Manager
 Oversaw daily operations of no less than seven company restaurants to achieve sales/ profit, customer satisfaction and
human resource objectives,

2. RALPH L. HALEY
 Educated and greatly experienced in planning and implementing appropriate skills training and development coaching
for various levels of team members,
 Continually developed team members to maximize potential, increase contributions and foster achievement toward the
next level of management,
 Provided inventive and engaging tactics to ensure proper store management training in all stores,
 Achieved and maintained the highest number of certified training stores in the Pittsburgh market,
 Planned and conducted store visits with all levels of store management to ensure the continual improvement of
quality, service and cleanliness.
 Maintained a successful, ongoing system for recruitment, recognition and retention,
 Ensured that both long and short term profit and loss company objectives were achieved while operating within strict
company guidelines and ethnical business practices,
 Competed with prior year’s sales while following the current budged to best maximize current sales goals
 Responsible for the strategizing of district store marketing plans,
 Closely monitored all food and labor costs due to the utilization of profit/loss statements to track results, in order to
implement the best corrective action necessary for enhanced results.