JoAnne Hebden is seeking a career advancement opportunity in human resources management. She has over 13 years of experience in operations leadership and human resources support in the hospitality industry. Her experience includes managing employee relations, benefits, recruitment, training, and more. She aims to improve organizational effectiveness through leadership, cost savings, performance acceleration, and flexibility. Some of her accomplishments include boosting staff engagement survey scores by 4% and improving financial audit scores by 10-14% in her current role at The Cheesecake Factory.

1. JoAnne Hebden
1322 Buffalo Rock  O’Fallon, MO 63366  (314) 496-0280  JoAnne.Hebden@gmail.com
CAREER OBJECTIVE
To advance my Management career in the field of Human Resources.
CAREER PROFILE
ACCOMPLISHED MANAGEMENT PROFESSIONAL offering a solid educational background, extensive experience and a strong record of
performance. Significant qualifications include:
 13 years of experience in Operations Leadership and Human Resource support with progressive experience in managing employee
relations, benefits, leave of absence, recruitment, retention, and training in the Hospitality Industry. Consistently recognized to improve
organizational effectiveness and efficiency through leadership to realize cost savings, accelerate performance, and sustain flexibility for the
organization.
 Maximizing retention by being flexible with staff schedules, family and financial needs, making sure training practices are in place to ensure
staff have what they need to be successful, and including staff in making decisions to make business successful.
 Minimizing low morale and insubordination through staff outings (baseball games, movie nights), as well as giving staff opportunities to
voice opinions.
 Meeting deadlines with quality results through time management and attention to detail.
 Continually achieving high levels of productivity and efficiency through planning, prioritizing and multi-tasking.
 Working well as a part of a team through flexibility, open communication and compromise.
 Quickly advancing to greater levels of responsibility based on loyalty and performance.
 Flexible regarding scheduling, overtime and special projects.
 Interacting well with people at all levels regardless of their cultural, economic or social backgrounds.
 Upholding high levels of confidentiality, initiative and personal/organizational integrity.
 Serving as a role model to colleagues by participating in committees and special events, pursuing professional training and education, as
well as being open to questions and concerns from coworkers.
 Being responsive when it comes to answering phone calls and email messages.
 Stepping up to the challenge when it comes to pioneering new ideas, accepting risk and making difficult decisions.
 Skilled in the use of personal computers with Excel, Powerpoint. Microsoft office systems, HRIS, Lawson, MSS
PROFESSIONAL EXPERIENCE
The Cheesecake Factory St. Louis, MO 2002 –present
Senior Operations Support Technician
Business Manager
 Functional leadership for six stores regionally including cash and sales, benefits, payroll, and audit functions.
 Identify and report suspected fraud which has contributed to bottom line savings to the P&L for the region.
 Manage the annual open enrollment process and coordinate employee benefits for new hires.
 Process required paperwork for FMLA and other leaves of absence.
 Process weekly payroll.
 Manage the new hire process including associated paperwork for payroll, employee benefits, HRIS application entry.
 Responsible for employee training and career development programs for employees
 Manage store accounting and bookkeeping functions required to support daily and monthly reporting needs for corporate office.
 Improved finacial audit score of my restaurant by 14% - from 84% to 98% through monthly manager educational meetings.
 Enhanced communication among managers by following up on tasks needed to be completed.
 Reduced attrition by 4.5% by practicing the 7 Habits of Cheesecake Factory staff retention.
 Raised area financial audit scores by 10% with bi-monthly conference calls.
 Boosted staff engagement survey scores by 4% by being a “go to” manager and establishing a relationship with the staff.
Senior Manager/Manager 2002 – 2006
 Managed cross-functional team(s) of up to one hundred subordinates including managers in support of day-to-day restaurant operations.
 Responsible for resource scheduling, performance evaluations, career development and coaching, and succession planning.

2.  Improved our organizational mission and departmental standing.
 Enhanced operations and procedures.
 Streamlined processes and actions.
 Reduced inaccuracies and inefficiencies.
 Boosted quality, productivity, creativity and support.
 Raised morale, standards and integrity.
T.G.I. Friday’s St. Charles, MO 1999-2002
Restaurant Manager
 Managed teams of up to sixty people in support of day-to-day restaurant operations and employee personnel functions.
 Responsible for product inventory and vendor management.
 Achieved optimal levels of personal performance and accomplishment.
 Excelled in delivering work that achieved results.
 Consistently produced effectiveness.
 Always exceeded the norm with respect to volume, output and quality.
Applebee’s St. Louis/Rolla, MO 1997 – 1999
Bar Manager
 Accomplished more output with fewer resources.
 Created innovative strategies that resulted in higher productivity and efficiency.
 Avoided lost time and lost productivity by focusing on program goals and outcomes.
 Enhanced departmental workflow and work product quality.
Bombay Bicycle Club Springfield, MO 1994 – 1997
Bar/Restaurant Manager
Server
 Made a positive impact on colleagues and the organization as a whole.
 Produced consistent effectiveness in duties and responsibilities.
 Eliminated inefficient methods and distractions.
 Reduced unproductive functions.
EDUCATION
BACHELOR OF SCIENCE, Education, Missouri State University, Springfield, MO