1. James Robert Martin
Defuniak Springs, FL 32433 | 850-419-7478 | robertmartin@ufl.edu
Education
UNIVERSITY OF FLORIDA, GAINESVILLE, FL
 Bachelor of Science in Business Administration, 3.3 GPA
 Expected Graduation-May 2017
 Coursework included Business Management and Marketing, Business Computing, Accounting, Economics, and
Business Statistics
Experience
PARTNER & DIRECTOR OF OPERATIONS | BAYOU BILL’S CRAB HOUSE | MARCH 2007-SEPTEMBER 2015
 Effectively trained and motivated a broad cultural group of 40+ employees with 95% retention rate to provide
superb guest experience in a highly competitive geographic locale.
 Created innovated marketing and advertising campaigns strategically with print media and social networking sites
which resulted in successful guest count increases and profits.
 Used negotiation skills effectively to persuade vendors to provide our business cost saving contracts of high volume
goods that successfully resulted in higher profit margins.
 Utilized multi-tasking skills effectively for all human resource needs such as new hire processing, payroll, coaching,
and instituting a functional employee record system.
 Achieved a rich, culturally diverse environment by instituting a foreign student J1 Visa programs that created an
excitement filled work environment and cultivated friendships that last today.
 Planned and managed with highly effective communication skills large group events that were individually
customized which resulted in 100% satisfaction and repeat business that effectively added additional revenue.
 Implemented a system in place that measured customer satisfaction through cards, dining room interviews, and
website comments in order to achieve a high level of food and service.
 Created professional business growth plans by studying and researching consumer behavior, trends, and
competition to insure healthy business growth and profitability.
 Successfully implemented new POS systems from ground up to maximize staff efficiency and produce effective
reporting for management to act swiftly on potential problems.
BACK OF HOUSE MANAGER | BAYOU BILL’S CRAB HOUSE | AUGUST 2002-MARCH 2007
 Assembled with careful screening and thorough training a unit of employees that was capable of handling high
volume, record breaking, quality output of food and beverages with 99% customer satisfaction.
 Designed a detailed food cost analysis program that resulted in an immediate $120,000 savings that is still used
today.
 Incorporated a system of staff efficiencies that successfully improved labor cost while improving work moral.

2.  Instituted a food training program that resulted in all staff members have food safety handling and training within
the first week of hire.
KITCHEN OPERATIONS | BAYOU BILL’S CRAB HOUSE | JUNE 1996-AUGUST 2002
 Prepared restaurant quality food items in a safe manner while successfully doing so consistently.
 Demonstrated responsible by staying late and assisting management with closing duties.
 Developed teamwork and peer respect by routinely assisting coworkers with their job duties which resulted in
increased promotions.
Honors/Awards
CHELCO YOUTH TOUR LEADERSHIP AWARD
 Selected as one of six students out of 11 High Schools to go to Washington DC and represent our region.
EGLIN AIR FORCE WRIGHT LABORATORY OUTSTANDING STUDENT AWARD
 Given to top student across 2 counties for superior science project that exhibited superb skills in science & math.
Computer Skills
 Microsoft Office Applications, Windstar Inventory Control, Aloha POS System, Focus POS System, Social Media
Marketing,