1. James A. Johnston
Operating Partner-Fatz Café Columbia, SC
104 Zoe Court Lexington, SC 29073
(803)673-2868
PROFILE
• 25+ years in restaurant management. Dynamic, achievement focused leader; willing to hear new ideas and go
the extra mile to improve performance.
• Recognized for ability to achieve results through leadership, teamwork, and exceptional customer service.
• Strong problem resolution skills; able to efficiently and effectively prioritize a broad range of responsibilities.
AREAS OF EFFECTIVENESS
• Financial & Operation Cost Control • Inventory Management
• P & L Management • Problem Solving & Crisis Management
• Customer Service & Relations • Process Improvement
• Recruitment & Training • Forecasting & Strategic Planning
• Special Events
SELECTED ACCOMPLISHMENTS
MANAGEMENT/LEADERSHIP
Managed daily operations of business with $200,000 monthly sales through improved management techniques,
attention to detail, inventory control, and developing relationships with vendors.
• Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, and
set/managed sales projections and growth objectives.
• Recruited, trained, and motivated staff of cooks, front house staff, servers, and bartenders. Fostered a team
atmosphere through improved training, communicate of staff for 15 new restaurant openings in SC, NC, TN and
GA areas.
OPERATIONS
• Scheduled work shifts for 50-65 employees, cutting costs through redesigned processes and improvements to
efficiency.
• Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.
• Verified incoming shipments, checking that material received agreed with packing slip specifications and
quantities. Rejected damaged goods and arranged for their return to vendor.
• Hands-on knowledge of several software applications including Excel and Daily Sales Report (DSR).
CUSTOMER SERVICE
• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to
encourage word of mouth referrals.
• Developed rapport with customers and fostered cordial atmosphere, successfully anticipated customer needs.

2. EMPLOYMENT HISTORY
Cafe Enterprises Inc. 2001 to Present
Operating Partner Fatz Cafe- Columbia, SC
Challenged to revitalize existing operations, interfaced extensively across all business disciplines - leadership,
management, marketing, finance, and purchasing; resolved interdepartmental conflicts and operational
inefficiencies. Supervised day-to-day operations with full responsibility for P & L. Hired, trained, and managed 50-
65 employees. Assisted in training and development of managers and staff for 15 new restaurant openings for both
BOH and FOH. Developed and maintained vendor relations.
McGuffey's Restaurant-Asheville, NC 1984-2001
Kitchen/FOH/BOH Manager
Recruited to assist with management, supervision and training of 80 employees. Developed and implemented new
menu ideas based on culinary training. Serve Safe Certified. Efficient in food cost/labor and budget projections.
Handled monthly inventory and purchasing, resolving problems involving shipping delays and damage. Assisted
customers with inquiries and complaints, satisfying specific needs while exceeding expectations. Received continual
raises and bonuses for an outstanding job.