1. Area General Manager, Smashburger <people. passion. purpose.>
February 2015 – Present (Feb 2016) Phoenix, Arizona
The Smashburger Area General Manager (AGM) is also known as the Multi-Unit Operator. The AGM delivers
Smashburger’s brand promise by developing General Managers and their teams to achieve maximum sales,
profitability and guest satisfaction.
Profile of a High Performing Multi-Unit Operator (AGM)
Set district/region goals that drive company goals, scorecard performance and P&L success
 lead Restaurant General Managers to demonstrate the High Fives each day
Ensure restaurant level P&L focus and understanding
 achieve financial goals
Demonstrate mastery of operations, tools, systems and processes through execution of restaurant visits
and follow-up
 provide outstanding guest service, measured by exemplary shopper scores and InMoment results
Select and develop great people
Demonstrate passion for the business and people through actions and thought processes
 influence and inspire individuals up and down the chain
Have perseverance and resolve
 be accountable for the performance of district/region
Be an excellent learner and exhibit exemplary coaching skills
 establish a career path for team members and their management teams
Smashburger High Five Values
1) Excite and Delight
Smile, impress and look after our guests with every visit
2) Perfect Food
Delivering the best tasting burger and our SMASHING sides
3) Pride in Place
Keep our restaurant and restrooms clean at all times
4) It Starts With Me
Choose your attitude, be accountable and have fun!
5) Do Well, do Good
Volunteer and support your community