Ikole Lambert has over 3 years of experience as a manager and crew member in quick service restaurants, with a focus on developing employees, ensuring excellent customer service, and controlling costs and inventory. She supervised teams of 18-20 employees as a manager, generating $1.4M in annual sales. Her areas of expertise include hiring, training, supervision, problem solving, communication, and budget control. She holds a Bachelor's degree in English Studies-Professional Writing from Fitchburg State University, graduating magna cum laude in 2014.
1. IKOLE LAMBERT MANAGER- Quick Service Restaurant/Drive
ThruN
Dedicated, employee- and customer-focused manager. Strong commitment to developing people and teams. Supervised
a team of 18-20 employees in 1 unit with $1.4M in annual sales. Efficient in balancing employee needs with company
policy. Areas of expertise include:
Interviewing & Hiring Supervision & Training Loss Prevention
Written & Verbal Communication Team Development & Retention Problem Resolution
Leadership & HR Management Budget Control March Systems LP
EXPERIENCE
THE CATALANO COMPANIES • Harvard, MA • 2011-Present
RESTAURANT MANAGER (SEPTEMBER 2014-PRESENT)
Manage daily operations of a .50M counter only restaurant for 3 months. After exceeding expectations, was moved in to a
$1.25M Drive Thru location. Leader of Operational Excellence and Guest Experience.
•Build team talent through hiring, training, retaining and development of team members. Ensure full compliance with
state and federal hiring/labor laws. Ensure proper training utilizing E-learning programs.
•Manage Profit & Loss and Restaurant Compliance: Execute effective ordering and inventory to control Cost of Sales.
Execute effective hiring and scheduling to meet Cost of Labor goals. Manage cash loss through cash control
procedures.
SHIFT LEADER (SEPTEMBER 2013-SEPTEMBER 2014)
Responsible for the profitability and overall operation of the restaurant in the absence of the Restaurant Manager.
•Responsible to lead the team to meet Guest expectations
•Understand and comply with all procedures and policies
•Participate in action plans to address issues and opportunities
•Ensure self and team handles all Guest concerns utilizing the LAST standards
CREW MEMBER (DECEMBER 2011-SEPTEMBER 2013)
Ensure a Satisfactory Guest Experience
•Understand all hospitality standards and holds self accountable
•Utilize suggestive selling
•Handle high pressure situations calmly
•Execute team service
•Flexible and Adaptable
UMASS LOWELL • Lowell, MA • 2011
Research Assistant for Dr. Michelle Scribner MacLean
EDUCATION & NOTABLE INFORMATION
Fitchburg State University- Fitchburg, MA
• B.A. in English Studies-Professional Writing (Magna Cum Laude) 2014, GPA of 3.61
• Recipient of Louis P Shepherd Memorial Scholarship 2011-2013
Managing Editor-Contributor, Fitchburg Point student newspaper 2013
5 Turnpike Road Townsend, MA 01469 (978) 320-0349 nikole.s.lambert@gmail.com
