Nikki Simms has over 10 years of experience in administrative and customer service roles. She has a strong work ethic and is well-organized, adaptable, and able to work independently or as part of a team. Her experience includes roles in reception, administration, bar work, and retail. She has qualifications in childcare, first aid training, and arts awards. References are available upon request.

1. Nikki Simms
83 Hollow End Towers, Northumberland Road, Stockport, Cheshire, SK5 8NY
nikkisimms2305@gmail.com
0161 264 1167 (home) / 07508008740 (mobile)
Personal Profile
I am a hard-working, trustworthy team player who can also work confidently alone. I
consider myself to be friendly, enthusiastic and able to work to deadlines under pressure.
Due to my previous experience I am well organised, highly adaptable and can deal with the
general public well. I am always willing to learn new skills and undertake any training
necessary.
Education and Training
1998-2003 Priestnall Secondary School
Educated to GCSE standard in the following subjects:-
 English language
 English literature
 Mathematics
 Science Dual Award
 Information technology
 French
 Textiles
 Fashion art
2006-2007 Stockport College
BTEC National Diploma in Childcare for the Early Years
*Uncompleted, however, throughout the course I remained a distinction
level student and regularly attended placements at Primary Schools and
Nurseries.
2011 Emergency First Aid course for which I received a certificate valid for 3 years.
2012-2013 M.A.S.H Financial Inclusion Project which involved working as a team to
script, filmand edit short films for new tenants of Stockport Homes. The aim
was to educate young people about budgeting and prioritising their
outgoings. I gained the Trinity College Bronze Arts Award.
Work History
2014-Present Various short-term temporary positions
- BMW – Receptionist
Answer a high-volume switchboard, meet and greet clients, provide hospitality, deal with
enquiries, maintain the telephone/e-mail directory and provide general administrative
support.
- RICOH – Administrator
Using specialised machines to scan, print, copy, bind, cut and laminate various reports,
contracts and presentations.

2. - Ernst & Young – Administrator
Open and sort post and courier deliveries throughout the day, order and keep control of
stationery stocks and scan, print, copy, bind, cut and laminate various reports, contracts
and presentations.
- The Comedy Store – Bar Person
Greet customers, serve food and drinks, keep bar and theatre in a clean and tidy condition
and make cash and card transactions.
2014-2014 Calyx Managed Services – Receptionist/Office Co-ordinator (contract)
My main role at Calyx is to ensure the smooth operation of the office on a day to day basis,
whilst implementing and maintaining office systems. My duties include dealing with all
incoming calls from the switchboard professionally and effectively, passing on messages and
putting calls through to the correct departments, maintaining the telephone directory and
updating the reception file; greeting visitors, signing them in on the Net App System, issuing
visitor badges and generally providing a welcoming hospitality. I also organise parking, book
hotels, flights, train tickets, ferries and car hire (direct or through Chambers Travel) for
internal staff; organise meetings (via Outlook) and set up rooms with the facilities required
and arrange and order lunch/refreshments. I manage all facilities and maintenance for the
office which includes ordering and issuing of all stock, and negotiating with suppliers for the
best price products and services, when deemed necessary. I provide administrative support
as required and take care of all aspects of the company mail (franking, recorded delivery
etc.)
Finally, I am the appointed Fire Marshall, and have to ensure all Health and Safety
requirements are met for the office.
2013-2014 Laing O’Rourke – Switchboard Operator/Administrator (contract)
As a temporary worker at the Manchester regional office, my main duties included
operating a high volume switchboard, using Outlook to book meeting and conference rooms
as well as training courses from other regions and organising hospitality. I was also
responsible for maintaining the extensive internal telephone lists and seating plans and to
allocate new numbers and seats when applicable. Furthermore, I was required to complete
general administrative tasks such as copy/audio typing and sending faxes/e-mails.
2008-2011 Lincolns Group of Colleges - Receptionist/PA
Working at the Manchester Campus my main responsibilities were greeting consultants,
inspectors and current and potential students of the college. I dealt with enquiries both
local and international and assisted in dealing with their requests. Duties included
transferring calls/messages to the correct department, updating the internal database,
checking and sending all incoming/outgoing post, organising and booking all administration
and teaching staff diaries and student attendance, ordering all stationery and any other
administration when required. In addition, I kept up correspondence with awarding bodies
and made arrangements to register students, organise and invigilate examinations in a
controlled environment, and distribute results and certificates. I was a trusted key holder,
and was appointed manager of health and fire safety which required me to do risk
assessments, weekly fire tests (which had to be logged) and keep up to date with first aid
training.

3. 2007-2008 Horse and Jockey - Bar Person
Covering all aspects of bar work including, serving customers with both food and drink
requirements, handling both cash and card transactions, cleaning and organising the bar
area, dealing with daily/weekly promotions and assisting with deliveries/stock rotation.
2006-2007 Spar Convenience Store - Cashier
Whilst at college I combined my studies with a job working in a very busy local store. My
duties included: - dealing with all customer enquiries, handling cash and card transactions,
processing new orders, checking all new deliveries and rotating stock on a daily basis and
ensuring that the store was clean and free from any hazards.
2004-2007 Dry Bar - Bar Person/Administrator
As a trusted key holder I regularly opened up the establishment and started the bottling up
process. I was also responsible for dealing with all the internal administration, including
delivery dockets, order forms and other invoices, serving all customers with food/drink and
handling cash and card transactions.
2004-2005 Fusion Studios - Receptionist/Booking Clerk
My main duties were front of house welcoming clients and dealing with general enquiries
via face to face, telephone, fax and e-mail, recording compliments and complaints, dealing
with all administration, updating the database and booking in customers on the internal
Intranet system. I was also responsible for supplying the billing forms and taking payments.
Key Skills
Computer literate in Microsoft Works (including Word, Excel and Outlook) and the Internet.
Well organised
Paying attention to detail
Meeting deadlines and targets
Possessing a friendly yet professional manner
Hobbies and Interests
I enjoy reading, cooking, music and the arts, Egyptology, animal welfare and environmental
issues.
Excellent references available on request