Tom Gill is relocating to London in November 2016 and seeking an administrative or receptionist role where he can utilize the skills gained from his Level 2 Business Administration apprenticeship. He has over 5 years of work experience in retail, administration, and customer service roles, including his current position as Team Administrator at Craven Vale Resource Centre in Brighton. His skills include Microsoft Office, French, Spanish, detail orientation, time management, motivation, organization, reception duties, and office administration.

1. Tom Gill
07875 931 493
PERSONAL PROFILE
I will be relocating back to London in November 2016 and actively seeking work in the Greater London area. I
am a confident, pro-active and ambitious person with a strong and focussed work ethic developed through a
robust background across a number of organisation types. I’m looking for an administrative or receptionist role in
which I will be challenged and can utilise my skill set gained through my recent Level 2 apprenticeship in
Business Administration.
KEY SKILLS
● Microsoft Office
● French
● Spanish
● Detail oriented
● Time-management
● Motivated
● Well organised
● Reception
● Office administration
EMPLOYMENT HISTORY
September 2016 – Present Craven Vale Resource Centre - Brighton
Team Administrator
● Welcoming visitors and applying security procedures.
● Updating patient records on both arrival and exit from the Centre.
● Answering telephone queries and deferring more complex queries to relevant staff members.
● Minuting twice weekly Board Round meetings.
● Booking both couriers and patient transport.
● Liaising with management and staff members to ensure training is up-to-date.
● Updating staff and service user noticeboards.
● Filing and archiving patient records.
September 2015 – August 2016 International HIV / Aids Alliance - Brighton
Business and Administration Apprentice
● I was made redundant from this position in August 2016.
● Welcomed visitors and applied security procedures.
● Responsible for taxi bookings and hotel bookings.
● Booked rooms and ordered refreshments for meetings.
● Purchased office supplies.
● Oversaw incoming, as well as outgoing post, and distributed to staff via personal pigeon holes.
● Presided over the General, Taxi, and Hotel e-mail inboxes.
● Overhauled both the Admin and HR filing systems.
● Booked couriers.
● Co-ordinated the main telephone line and the intercom entry system.
● Acted as one of the Alliance’s trained Fire Safety Wardens.
● Created a new starters’ Welcome Page on the company’s intranet site.
June 2014 – August 2015 Sainsbury’s - London
Transferred to Counter Assistant
● Delivered excellent customer service whilst ensuring return business.
● Responsible for setting up merchandise displays at the beginning and end of each day.
● Upheld High Risk Food Safety guidelines.
● Ensured Health and Safety paperwork was completed daily.
Online Shopper
● Responsible for processing customers’ online orders.
● Consistently surpassed a minimum hourly item-picking-limit of 120 items.
● Trained new colleagues.

2. ● Transferred from this department in order to embrace a role with greater responsibility.
October 2013 – June 2014 Sainsbury’s - London
Code Controller
● Oversaw stock control
● Increased store profits by minimising disposal of perishable goods.
● Maintained product databases for perishable and non-perishable items.
● Administered both physical and digital copies of health and safety paperwork.
January 2013 – October 2013
During this time, I was actively seeking work as well as continuing to volunteer for the Metropolitan Police
Service.
October 2012 – January 2013 Peter Jones Department Store - London
Customer Assistant (temporary seasonal position)
• Supported multiple departments including Shoes and Self-select Beauty and Hygiene.
• Fulfilled customer enquiries, including sourcing out-of-stock products.
• Organised merchandising displays.
• Supported security at closing time.
• Encouraged return business by exceeding customer expectations.
May 2012 – March 2014 Metropolitan Police Service - London
Metropolitan Police Volunteer
• Contributed to the creation and management of a computerised colleague database.
• Maintained telephone contact with victims of crimes.
• Provided support at the London 2012 Olympics' police muster site in Battersea.
• General administrative duties
• Continued this voluntary position even after finding paid employment.
EDUCATION
2015 – 2016 City College Brighton & Hove
Level 2 Diploma: Business Administration
1996 – 2001 Secondary School
GCSEs: Maths, English, French, Media Studies, Art
HOBBIES AND INTERESTS
I have a passion for learning foreign languages, the many cultures in which they’re spoken, and travelling
abroad. I can speak conversational Spanish and French, and also have a good grasp of the Korean language. I
also enjoy socialising with friends, whether be it going to the cinema or dining out in the evening.