Eileen Liptrot has over 14 years of experience in customer service roles across various industries. She has a proven track record of adapting quickly to new situations and is a strong team player. Her most recent role has been as an administrator for Alliance Medical Ltd where she arranges stock orders and coordinates distributions. She also has experience in personal care work and various administrative and customer service roles in banking and publishing.

1. Eileen Liptrot
Flat 9 Herald Court
Humphris Street
Warwick
CV34 5RB
mrseliptrot@gmail.com
07859 063977
Personal Profile
I am an enthusiastic individual, who enjoys a challenge. I adapt quickly to new situations,
picking up ideas and skills with ease. I am a strong team player in any situation that arises. I
have a proven flexibility to cope with changes that may occur in any work place.
Experience
In the course of my working life I have over 14 years’ experience in a variety of customer-
based offices. All of these offices worked as generally paperless, using the full range of
modern applications such as Access, Excel, Outlook, PowerPoint, Word, fax and Aspect
telephone system.
Career History
Alliance Medical Ltd Administrator September 2012 to Present
IT Administrator: In my current role I arrange stock orders and coordinate the distribution of
these orders to our large mobile and static medical scanning network. I am also responsible
for asset management and invoice processing.
PMC Coordinator: In this role I was a PA to the PMC management team. I coordinated staff
sickness records and holiday records. I also arranged, planned and lead meetings with
external contractors. I also provided senior management support.
National accounts team: I dealt with all general administration that is required: Receipt of
referrals, e-mail queries, databasing referrals, receiving and matching medical protocols.
NHS Bookings team: My main responsibilities were data basing patient referrals. I was also
called upon to train a number of my colleagues.
Deaf-initely Independent Senior Care worker May 2008 to August 2012
Providing personal care and support for a number of individuals with various physical needs.
The individuals were also all deaf to some level. They also had varying learning difficulties.
Duties included: Providing overnight care and hospital stays for residents when required
Responsibilities: Supervising staff, ordering food, stationary and cleaning products for the
care home.
Loomis Administrator March 2008 to May 2008
Main Responsibilities: Taking in-coming calls regarding independent cash machines that
had broken down. I also assigned engineers to each job in a time efficient manner
Dore Sales Advisor February 2008 to March 2008
Selling to the public a specially designed exercise programme
Blaze Publishing Production administrator January 2007 to January 2008
Copy chaser: I asked clients for their adverts for a number of the company’s publications. I
was able to successfully vary my language accordingly to gain understanding of what was
required for each client’s advert.
Main responsibilities: organising tight timescales, national/international phone calls,
ensuring that the adverts are the right resolution and size for each of our magazines.

2. Cheltenham & Gloucester November 2003 to December 2006
Customer Service Advisor: Processing mortgage applications and taking them to offer. In
this position I maintained 100% accuracy whilst processing applications. I also mentored new
colleagues, assessing work and introducing them into a precise method of work.
Lending Advisor
I confirmed the current C&G Mortgage policy & procedures. The emphasis of the work was
accuracy and staying up to date with policy change.
Other responsibilities:
• To maintain customer service excellence via problem solving for a range of clients. I
modified my language to convey complex ideas and policies. This work environment
was very deadline focused, with customer’s finances depending on the quality of our
work.
• I dealt effectively with 2000 branches within the Lloyds TSB network.
Royal Bank of Scotland April 2001 to September 2003
Customer Service Clerk
• Call Centre environment following the entire mortgage process. Guidance on all
aspects of a customer’s mortgage.
• Dealing with a number of different clients including branches, solicitors, introducers &
customers
Customer Service Advisor NatWest Birmingham
I worked for various departments including Completions, Valuations, telephony team &
Redemptions. I was also seconded from my Job in Birmingham to a team travelling to
Scotland to trouble shoot the new telephony team based in the Mortgage Centre in Scotland.
Achievements & Responsibilities
As PMC coordinator I was relied upon to service contracts with current suppliers and make
financial savings for the company. Within the 21 months I was in the role, through my
attention to detail, I was able to save the company over £35,000 with one of our contractors.
Whilst I was at NatWest I was relied upon to undertake work outside my personal job
specification including covering for my supervisor during an extended period of absence.
At C&G I was an active member of the Sports & Social committee. These involved booking
tickets for events, regular minute taking and arranging parties. Also at C&G I put forward an
idea via the staff recommendation scheme called “stars & pearls”. My suggestion was
implemented. It was also chosen as one of the best suggestions that year. This meant I was
invited to a lunch with managing director at the time, Jon Pain.
Education & Training
• 2:1 BSc (Hons) Degree in Multimedia Technology
• 11 passes at GCSE including English, Maths
• Level 1 and Level 2 in British Sign Language
• NVQ Level 2 Health and Social Care
Personal interests
I enjoy many aspects of cooking, especially baking. I am also a creative person in my spare
time. I am member of a local Leamington spa Theatre group called “Teatro”. I have taken part
four showcase performances, one of which involved creating my own devised piece of theatre
with a colleague. I also enjoy other arts where I have created items of Jewellery and
handmade cards.
References On request