The document provides a summary of Nancy Ashraf Naguib Shaker's resume. It lists her contact information, objective of seeking work with a reputable organization, education including a university degree and business administration certificate. It describes her work experience as an administrative assistant and receptionist at OCI and as a customer care representative. It outlines her administrative, reception, and customer service duties and responsibilities. It also lists courses and trainings, volunteer experience, skills, and personal information. The summary covers the key details about her background, qualifications, and work history.

1. Nancy Ashraf Naguib Shaker
El Hegaz Square, Heliopolis.
Mobil: # (0122) 77 444 06 & # (0122) 877 544 69
E-mail: 1) nancynaguib1989@gmail.com
2) n.a.naguib@sce.aucegypt.edu
OBJECTIVE:
I am interested to work in your reputable organization to increase my experience.
EDUCATION:
• A graduate of Faculty of Tourism and Hotel management, Guidance English department, Helwan
University, 2010.
• Narmar Language secondary School 1994 – 2006.
• Career Business Administration & Management Certificate Holder – GPA 2.90 - December 2014 at
the American University at Cairo – The School of Continuing Education: (Interpersonal Skills,
Organizational Behavior, Human Resources Management, Financial Management and Control ,
Principles of Marketing , Leadership Skills, Decision Making and Problem Solving ,Project
Management , and Strategic Management .
Experience:
• Work as Administrative assistant/ Receptionist at OCI (Orascom Construction and Industries)
company at South Tower, Nile City Towers from 2nd
of May, 2012 till now.
Duties & Responsibilities:
admin. tasks:
1. Responsible for the attendance of all the admin. Employees on all floors of the company, and
send the report daily (Casual Leave, annual leave, Sick Leave, missions and permissions) to
my supervisor.
2. Responsible for the overtime of all the admin. Staff (Teaboy, copy boy, and office boys..) on all
floors of the company through sign in & out timing of each employee, with the employers
approving request signed. Matching it with the HR attendance report.
3. Responsible for International and Local magazines and newspapers subscriptions for all the
company.
4. Responsible for the Debit Advice, by updating the no. of the employees in each department, or
division, collecting and calculating all the expenses and the deductions which based on the
average consumption of the warehouse items ,using the parking of the building, renting
cars(the Pool Car),and the stationary .
5. HR Issues.
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2. Reception Responsibilities:
1. Deliver excellent customer service, at all times.
2. Serves visitors by welcoming, and directing them appropriately; notifies company personnel of
visitor arrival.
3. Deal with all enquiries in a professional and courteous manner, in person, on the telephone –
Internal & External calls or local & International calls- or via e-mail.
4. The front-desk staff may also assume a security guard function with the company. Often they
monitor and observe the floor they are responsible for.
5. Administer all reservations, cancellations for any meetings, prepare coffee corners or data show
as per the employee’s request.
6. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
7. Conduct regular security checks throughout the day and report any security issues.
8. Report any maintenance issues immediately, including all furniture, fittings and equipment
9. Provide reports, as required, for housekeepers and management
10. In charge of the admin. Stuff (the tea boys, the copy boys, & the office boys).
11. Check on the warehouse weekly (kitchen supplies: tea, milk, water….etc.) of the floor.
12. Generate monthly updates for the floor; the layout of the floor(distributing the offices & the work
stations of each department), the update sheet(the no. of the employees of each department,
their names, & their extension numbers) , Maintenance sheet ( which was fixed & which still
pending) , Evaluation sheet ( for the tea boy; their attitude, commitment , dealing with the
warehouse items, team work harmony ,dealing with the employees ,service quality , kitchen
cleanliness ,professional appearance & time flexibility)
13. Always adhere to all company policies and procedures and licensing laws
14. Be involved and contribute at team meetings
15. Carry out instructions given by the management team and head office.
• Worked as customer care representative at Mobinil call center, section (110) from 9th
January 2011 to
19th
September 2011. Responsible for answering and resolving all customers' enquiries in a
professional manner. Transfer the customer's call to other specialized departments according to their
issues.
Courses and Trainings:
• Certificate of attendance of Advanced Career Seminar “Public Relations” at the British
University in Egypt.
• Studied English Conversation – Level 4 at the American University at Cairo – The School of
Continuing Education.
• Certificate of attendance of Developing Effective Communication and Presentation Skills workshop
at the AUC.
• Russian course, first three levels, at the Russian Cultural Center.
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3. • English Conversation Course, (Center for Foreign Languages and Professional Translation), CLT,
Cairo University, grade 96%.
• ICDL course, certificate from (MISR LEARN) the Egyptian Center for Training & Continuous
Education, and ICDL certificate from UNESCO and Microsoft, 2010.
Volunteer:
• Intern at the Governance program & Civic Engagement Department of CARE Egypt In Cairo
Governorate;
- To support in events with Microsoft (8th & 9th
April, 2012),
- Lead with the communication with the travel agency,
- Lead the communication with the hotels,
- Lead the communication with the conference room for logistics…etc.,
And provide the necessary support the Procurement and financial Departments from March 2012 till April
2012.
• Intern at document control department, OCI (Orascom construction industrial company) - CFC (Cairo
Festival City) project from 1st
of January 2012, until 29th
of February, 2012.
Skills:
1. Computer skills.
2. Language skills:
Arabic: Mother tongue.
English: Very good.
3. Communication skills.
4. Time management.
Personal Information:
Date of Births: 1st
of September, 1989.
Marital Status: Single.
All the references and certificates are available upon your request.
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