Michelle Cevallos is a recent business management graduate with experience in customer service, office administration, and catering. She has strong skills in managing people, resolving conflicts, customer service, coaching, public speaking, and working well under pressure. Michelle is proficient in English, French, and Spanish and experienced using MS Office, CRM, and Sigma software. Her current role involves assisting customers and maintaining records as a Customer Service Representative at Fusion BPO Services in Montreal. Previously, she held various catering roles, including serving customers and planning events for over 1,000 guests.

1. Referencesondemand
Michelle Cevallos
1430 City Councillors
Montréal (Québec) H3B 1B4
514-692-3550
michellecevallos18@yahoo.com
Profile
 Student cursing last year in Business Management.
 Experience as an Office Assistant and a Customer Service Representative.
 One year work experience in the catering industry.
 Knowledge about management of people, conflicts resolutions,customer-service,coaching(training),
public speaking, work under pressure, make decisions quickly.
 Team-spirit, proactive, responsible, leadership characteristics, self-motivated, multi-tasks person.
 Languages: English, French and Spanish.
 Softwares: Proficient in MS Office (Word, Excel, Power Point), CRM, Sigma.
Experience
Fusion BPO Services – Montréal March 2015 – Present
Customer Service Representative
o Assist customers in creating, updating or canceling accounts for different campaigns.
o Maintain customer records by updating account information.
o Use computer technology to handle high call volumes.
o Working with customer service manager to ensure proper customer service is being
delivered.
Renaissance centre de Congrès et Banquet – Montréal August 2014–September 2015
Catering Assistant/ Waitress / Barista
o Welcoming people, serving customers perfectly (high quality restaurant).
o Prepare the setup for special events for companies, weddings, etc. for over 1000 guests.
o Responsible of the decorating of the hall.
o Train new catering assistants.
o Manage transactions on the register.
o Ensure that all standardsaremaintained relative to security, maintenance, Health & Safety
and cleanliness of the Catering Department.
Education
LaSalle College – DEC in Business Management 2017
Leisure
Reading, traveling, learning new languages and socializing with friends.