Katie Fahey has over 15 years of experience in administration and customer service roles. She currently works as an administrator for Capital International Staffing Ltd, where her responsibilities include contract management, candidate registration, and client relations. Previously she held roles as an office administrator for NEXT PLC and assistant manager for Penshurst Place. She prides herself on her organizational skills, attention to detail, and ability to work well under pressure.

1. Katie Fahey
Personal Details
Address: 1 Wordsworth Street, Hove, East Sussex, BN3 5BG
Mobile Number: 07737 701832
Email Address: kjfahey79@gmail.com
Personal Profile
I am a professional, hard working and dedicated person with an enthusiastic and pro-active
approach to life and work. I have excellent administration and customer service skills and have
gained most of my professional experience within busy, fast paced environments where
organisation, time management and prioritising skills are essential. I pride myself on working to
a high standard and have a keen eye for detail. I remain calm under pressure having the ability to
cope with heavy workloads and deadlines. I am ambitious and take every opportunity to learn
new skills to grow and develop professionally.
I have advanced knowledge of the MS Office suite, particularly Word, Excel, and PowerPoint. I
also have an intermediate knowledge of MS Access. In addition I have excellent knowledge of
MS Outlook, Adapt, I-Profile and Microdec Profile.
Summary of Employment
May 2005 – July 2015
Capital International Staffing Ltd
Capital International Staffing Ltd are a leading recruitment agency, specialising in providing
permanent and contract roles to the Aerospace, Automotive, Defence, Electronics and Telecoms
industries across the UK, Europe and China for over 30 years.
My role at Capital International involved providing administrative support to the sales team
including:
 Contract management which involves setting up new client contracts and reviewing
client Terms and Conditions of Business to ensure compliance with company policy.
Raising contractor and permanent staff contract paperwork, and following up with
Account Managers and candidates to ensure that all contract paperwork has been
completed. I was also responsible for keeping our computer systems updated with
relevant candidate and client contract paperwork. The paperwork is checked and
monitored by the Financial/Managing Director and 100% accuracy is expected.
 Uploading new job adverts onto our internal system and a range of online job boards via
Broadbean (including Jobserve, Jobsite, Space Careers, Monster etc) as well as creating
new accounts on the job boards for any new starters. I was also responsible for
producing the monthly ‘Advertising Budget’ report for the Management team.

2.  Responsible for the timely and accurate registration and formatting of CVs onto the
Microdec database, followed by issuing a Welcome Letter detailing data protection and
requesting a signed statement of eligibility to work in the UK from the candidate along
with a copy of their passport.
 Candidate management which included following up on Welcome Letters with company
and marketing information for new candidates; sending out Interview Letters to confirm
interview details with both candidates and clients.
 Running credit checks on all new clients in both the UK and the rest of the world and
performing periodic credit checks on existing clients as scheduled.
 Admitting monthly commissions for Account Managers to the Financial Director.
 Creating Guidance Notes on procedures to go onto the internal Intranet system.
 Dealing with customer queries over the telephone and via email.
Achievements:
 When I first started looking after the contracts in 2007, the client folders had been
neglected and so I took on a “Centralisation” project to make contract management
much more efficient and thus easier for everyone to use. Over 250 files needed to be
sorted through, many of which were archived. The remaining current clients were
separated into 2 categories: archived and current folders. Terms and Conditions were
renewed and reviewed where necessary, and all important information for each client
was put into an Excel spreadsheet and attached to the client file on the Adapt system.
Attributes required:
This role required extraordinary flexibility, adaptability and prioritising of skills. Performing tasks
within strict time limits and 100% accuracy were my primary targets. Excellent organisational
and time management skills were also vital in this role.
October 2002 – May 2005
NEXT PLC
Office Administrator
I started working at NEXT as a Christmas temp in the warehouse, within 3 months I was
promoted to working in the office, due to hard work, dedication and ability to adapt.
Roles and responsibilities:
 Staff management including all new recruitment, conducting interviews and organising
induction for new staff. I was also responsible for updating personnel files.
 Dealing with employee discrepancies.
 Banking and accounting jobs, which included, daily float checks, cashing up of tills, and
processing weekly payroll.
 Stock management including stock check and in store audit checks.
 Looking after all the paperwork making sure that it is all complete and correctly filed. I
also updated various internal systems with new information about stock and personnel.
 Dealing with staff/customer queries over the phone and face to face

3. February 2002 – September 2002
Penshurst Place
Assistant Manager
I went to Penshurst Place as a Lead Supervisor and was rapidly promoted to Assistant Manager
after showing good leadership and communication skills.
Roles and responsibilities:
 Stock taking and procurement of new stock when necessary.
 Staff Management including all new staff recruitment, organising weekly rotas and
dealing with all staff queries and problems.
 Banking and accounting duties included cashing up of tills, and preparing all invoicing for
sign off.
March 1995 – 2002
Little Chef
Lead Supervisor
I started working here as a waitress but was soon promoted into a Supervisor and then Lead
Supervisor position due to excelling consistently in my daily role.
Roles and responsibilities:
 Opening and closing of the restaurant; stocktaking and ordering more stock when
necessary.
 Staff management which included the recruitment of new staff, training of all waitressing
staff, organising weekly work rotas and dealing with staff queries.
 Banking and accounting jobs included cashing up of tills and preparing the invoices for
management.
 Waitressing and cooking a range of dishes.
 General house keeping.
June 1999 – September 1999
3 months spent travelling around the USA
Education
September 1990 – May 1995
Uckfield Community College
GCSEs:
 Passes in English Language/Literature, Mathematics, Music, Sociology and Science

4. September 1996 – June 1997
Eastbourne College of Arts and Technology
 Certificate in Childcare and Education (Merit)
September 1997 – May 1999
Eastbourne College of Arts and Technology
 Diploma in Nursery Nursing (Pass)
Additional Qualifications
NVQ Level 2 in Hospitality and Catering
NVQ Level 3 in Hospitality and Catering
Additional Information
At Capital International, I was a Member of the “IT Forum”, in which, I was responsible for taking
any IT issues to the Technical Director on a weekly basis and relaying the rectifications back to
the sales team, and the “Social Events Committee” which included organising team building
events within the company these included fund raising themed days, trips abroad, comedy
evenings, bowling competitions, scavenger hunts and many more fun events.
Hobbies and Interests
I am a very sociable person and take great pleasure in organising events for friends and
colleagues when possible. I am a very keen reader and very much enjoy music and films.