1. Dominique Clair Stratful
7, Selbourne House, Clarendon Street
Dover CT17 9UR
07871 523308
dstratful@yahoo.co.uk
Personal Profile: I am a hard working, reliable and confident worker with the ability to
be flexible, do shift work and long hours. I have the ability to work both independently
and as part of a team, and enjoy maintaining work ethics and standards. I am also very
organised and well presented. I can communicate efficiently and deal with stressful
situations as and when they should occur. I can also meet and greet clients to the
highest standard and consider myself to be a good representative for any company.
Qualifications:
 Clean and current driving
license
 First Aid Appointed Person -
(held since) 2005
 Health and Safety in the Work
Place - (held since) 2005
 COSHH - (held since) 2005
 C&G Level 2 Certificate in
Delivering Learning – 2007
 Level 2 NVQ Hospitality – 2010
 Mod 1 Managerial course for JD
Wetherspoon - 2014
Achievements:
 Mod 1 Manager at The Eight Bells Wetherspoon.
 Christmas Co-ordinator and Events Planner for Marston’s at The Kittiwake
 Ski instructor and coach
 BIIAB Trainer as part of the SIA training scheme
Employment History:
Whilst looking for a permanent position I have enrolled on, and successfully
completed, an Administration course to gain the valuable experience needed to
transfer from Hospitality into Retail and Office duties. Whilst doing this course I
was able to do my own independent learning on – line through the Civil Service
Learning website to support this transition.
Completed E-Learning whilst on Work Experience:
 Enhancing your credibility
 Problem Solving
 Negotiation essentials:
communication

2.  Negotiation essentials:
persuading
 Negotiation essentials: avoiding
pitfalls in negotiation
 Negotiation essentials: planning
for negotiation
 Business Continuity
 Performance Objectives and
Competency e-learning
 Influencing skills - Enhancing
your credibility
 Managing difficult behaviour
 Giving feedback
 Assertiveness - Behaving
confidently
 VAT/PAYE e-learning
 Health and Safety Awareness for
Managers
 Competency Framework Self
Assessment - Level 1
 Analysis and use of Evidence
 Civil Service Accountability
 Personal impact
 Performance Management e-
learning
 Counter fraud, bribery and
corruption: managers
 Unconscious Bias
 Basic Fire Awareness for all staff
 Equality and Diversity Essentials
 Responsible for information:
senior information risk owner
(SIRO)
 Responsible for Information -
Non-Executive and Board Level
Directors (NEDS) including
Government Security
Classifications 2014
 Active listening 2013
The Priory Hotel: Bar Supervisor and hotel receptionist including daily administration
and diary control catering to telephone bookings as well as walk ins. Daily bar duties
and cellar management including taking and dealing with deliveries.
The Golden Lion: Assistant bar manager, dealing with deliveries, cash handling,
banking and general day to day running of the business. Key - holder. Event
coordinator. – Temporary position held September – 29th December 2015
The Eight Bells Wetherspoon: Mod 1 line manager of a team of 33. Administration
duties. Staff employment. Staff records updates. T+A (Time and Attendance) Area
champion. Staff Rotas management. Key holder. Cash management and banking.
Personnel duties including discipline of staff, training and on-going support, and team
incentives. Complaint handling. Charity Fundraising. Continual FOH monitoring to
ensure the business runs smoothly. Stock control, including arranging, ordering and
checking deliveries and maintaining stock reports weekly. Contractor management.
Emailing/phoning/reporting back to Head Office. Situational assessments. Regular
meetings with Area Manager including reports, target figures, updates and business
performance. Ensuring staff compliance of required online assessments and training.
Customer Management and delivering a high standard of customer service to all our
guests at all times. Security both personnel and customer. Courses completed as part of
career progression. – 2013-15
The Golden Lion: General bar duties, customer service, deliveries, stock monitoring,
dealing with difficult situations. Also included covering sick leave and holiday at short
notice - 2012-13

3. The Kittiwake: Marston’s Inns and Taverns - Front of House member of staff,
predominantly working behind the bar with duties including serving the customers,
dealing with complaints and communicating closely with the kitchen. Occasional
waitress with duties including maintaining the standards of the restaurant, serving food
and drinks to the tables and ensuring the customers have everything they require. As of
August 2012 duties were extended to cater for the Christmas planning as I took on the
role of Christmas Co-ordinator, including the scheduling of events nights, delivering
progress meetings and ensuring the staff were fully briefed on a monthly basis at team
meetings. May 2010 - December 2012
Speedferries.co.uk - Port security personnel with duties including searching
passengers and their vehicles, logging items that have been seized and communicating
with the bridge on board to ensure members of the crew are aware of any fire-arms on
board to ensure the safety of both crew and passengers. Summer Season 2009
The Eagle Inn - Head bar maid and key holder with duties including every - day
running and monitoring of the bar and stock. October 2007 - November 2008
SweetStreet UK - Assistant manager / Key holder with duties including Banking, Stock
orders and Delivery. Feb - Sep 2007
ISS Security - Covert security at high profile events, identifying personnel building
searches, risk assessments and liaising with the general public. 1 month emergency
contract for June July holiday cover 2006
Odin Security Services Ltd - Secretarial duties, basic accounting (using Sage), dealing
with clients on the phone and in person. Running the office while the Directors were
over - seas. Co-ordinating the security teams on various contracts across London ,
drawing up rotas and dealing with emergencies within my teams. Head Door
Supervisor, Team Leader and SIA approved Trainer and Exam Invigilator. Sites held,
such as the Royal Albert Hall also had Risk assessment checks at high profile events.
June 2004 - March 2005 for training purposes related to the new SIA badges.
Reboot Security - Door supervisor at Wetherspoonsaround Kent , including Head Door
Supervisor at The Eight Bells Dover - August - December 2004 and returned October
2005.
ASTS/Samurai Sec. - Contract moved to another firm but my position was held as Head
Door Supervisor and additionally an on site Trainer for new staff at the site. Continued
over the Christmas period then new staff fully took on the contract.
Covert Investigation Services / Africa Ltd - CCTV monitoring of 36 camera digi
system for a night club in Canterbury and monitoring of CCTV Town Centre radios,
logging information and ensuring the safety of guests. (Weekends only) July 2002 -
April 2004
Then under the same umbrella contracted out to further companies until 2006

4. Education:
Dover Grammar School for Girls - 1996 - 98
Astor Secondary School / College for the Arts - 1998 – 2003
Exams Taken:
GCSE
Mathematics English Science French
History Geography Graphics Ceramics
AS Level:
Archaeology
A Level:
French Geography General Studies
Interests: I play Darts in the Dover Ladies Darts Wednesday League forThe
Sportsman and enjoy adventure, history and traveling. I like a challenge and always
willing to learn and update existing skills.
REFERENCES AVAILABLE UPON REQUEST