Carys Hilbert currently works as an administrator and assistant office manager at William Graham Law Ltd in Cardiff, Wales. She has worked at WGL since 2007 in various roles including legal secretary, IT trainer, and head of administrative support. Her skills include Microsoft Office, case management systems, dictation software, and acting as the main point of contact for new business inquiries. She is computer literate, efficient, and has excellent communication and organizational abilities.

1. Carys Hilbert
caryshilbert@hotmail.co.uk
D.O.B.: 07.10.85
NI No.: JN874601B
TEL: 07817 351 040 or 02920 471 757
Address: 69 Ty Draw Road, Penylan, Cardiff, CF23 5HD
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PERSONAL STATEMENT
I currently work as an administrator at William Graham Law Ltd (WGL). WGL is an extremely busy, high
challenging and growing Law firm dealing in Litigation matters with a constantly increasing workload. WGL is a
Cardiff based firm and has Clients all over the UK, the company is a small to medium size firm. WGL works
closely with DAS Legal Expenses Insurance. My role within WGL has changed throughout the years due to my
eagerness and quick to learn attitude. I have a friendly nature with a quiet disposition and I am confident in my
work. I am a conscientious and flexible worker. I have excellent interpersonal and organisational skills and am
able to communicate effectively with both colleagues and Clients, which has attracted and retained important
Clients over the years.
I am computer literate and quick to learn new skills and procedures. I have the ability to multi-task efficiently. I
am by nature, punctual, meticulous with an eye to detail and accuracy, and, have a thorough work ethic.
My experience within my career to date is a testament to my commitment and ability. I am able to apply myself
to any given situation with competence, professionalism, diplomacy and sensitivity when working with Clients,
supporting and training colleagues. The various types of work that I have participated in demonstrate my wide
variety of skills and dedication to complete any task I am given to the highest of standards.
KEY SKILLS
Technical Skills
 Basic knowledge and use of general Microsoft Office Software
 IT support – Computer support, Telephony support, Printing coordinator
 Case Management System Trainer
 Dictation software support
 WGL Reporting Manager
EMPLOYMENT
Assistant Office Manager, PA to MD, IT & Program Trainer and Head Administrative Support –
William Graham Law – Cardiff
www.williamgrahamlaw.co.uk
2010 – Present
I was initially moved from the legal secretary role to develop WGL’s Case Management System, which involved
creating precedent letters, work flows and dealing with fee earner queries in relation to the assisting with day to
day running of files, this lead to my progression through WGL and working closely with management.
I perform a variety of Management, IT, Paralegal and Administrative duties including the following:
 Extensive liaisons with Management, other firms, DAS, Chambers etc. to ensure future work and good
relations.
 Extensive diary, travel and email management, including admin tasks as taking and distributing minutes,
preparing meeting papers, ad hoc correspondence, collating information and formatting reports. General
administration i.e. filing and answering the telephone.
 Ensuring all requests from various internal and external parties are met within time frames to maintain the
firm’s integrity and ensuring information from multiple departments are accurate and complied with in a
timely manner.
 Responsible for guaranteeing that the Secretaries and Admin Staff within the firm manage their workload
effectively, ensuring senior fee earners have the relevant support.
 Ensuring prompt responses within timeframes, proof reading legal documents, and providing status reports
to senior management.
 First point of contact for all new business enquiries within the firm

2.  Point of contact for support for the firm; IT support, printer support, office support and sole contact for new
Clients, and distributing the same to the relevant fee earners best suited to the area of law the case is
relevant to.
 Reporting Manager, to DAS, MI STATS on specific cases, monthly, quarterly and yearly and reviewing
financial management reports for fee earners and management etc.
 Testing the integrity of data provided by WGL & DAS and presenting it in a way that ensures the
information is used as a tool to run and develop the business..
 Monitoring and improving response times on public queries raised and complaints.
 Stock taking stationery and cleaning supplies ensuring that deliveries are checked and put away in
designated areas.
 Coordinate the taking of leave by staff members so that it does not jeopardise the efficient running of the
firm
 Organise and manage the facilities – liaising with the porter re: building work, alarm, car park and
surrounding gardens etc.
Key Achievements:
 Discussing with Management about new areas of business – Business Development and Marketing.
 I now manage my own case load of debt recovery files, involving all paralegal work.
 Liberate / Linetime. I developed the Case Management System that WGL use. Creating the relevant
precedent letters, work flows to ensure work is run smoother and deadlines met. Training the whole office
on the same. I also developed the accounting system within Liberate which simplified the accounting
process by reducing the paper flow in the office. I implemented the Time Recording system using Liberate
and trained all colleagues on the same, thereby streamlining the billing process. Creating and developing
the WGL Website and the B2C program; which was a system whereby DAS could log into online and see a
screen shot of the History of a case in order to have an over view of any DAS file if they so wished.
 After identifying a deficiency in the monitoring system for internal and external reports, I then designed a
streamlined and standardised procedure to reduce repetition of data entry, ensuring that different teams
produce standard reports thereby enabling internal comparison using Excel and Access programs.
 Being the sole external reporter to WGL’s main client, DAS and designing a streamlined program and
process in which to do so – covering all departments.
 I cover the Accounts department every Friday; banking and writing cheques etc.
 I became responsible for the induction of all new staff, setting up new fee earners / support staff and
training them on all equipment and programs WGL use.
 Introducing the conference calling facility on the phone system.
Legal Secretary– William Graham Law – Cardiff
www.williamgrahamlaw.co.uk
December 2007 – 2010
As a Legal Secretary for WGL I perform a variety of paralegal secretarial and administrative duties including the
following:
 Extensive diary, travel and email management, including admin tasks as taking and distributing minutes,
preparing meeting papers, ad hoc correspondence, collating information and formatting reports.
 Working without direction to disseminate information and respond as required to client queries, allowing the
Directors / Fee Earners to focus on primary duties and their large case load.
 Screening and providing information in response to telephone calls, responding independently.
 Composing, preparing, and processing legal, general and confidential correspondence, including e-mail
and faxes, along with drafting correspondences to instruct Counsel and Experts
 Provide paralegal, administrative, and secretarial support for every department when possible
 Provide service to customers by answering questions, providing information, making referrals, and
reassuring when appropriate
 Communicate well with managers, supervisors, co-workers, Clients, and Courts.
 Negotiating with Barristers and Clerk’s on fees.
 Drafting instructions to Counsel
 Assisting all member of staff with queries and deputising for other support staff and fee earners when they
are absent
Front of House Staff – Toby Carvery – Cardiff Gate - www.tobycarvery.co.uk
May 2003 - 2007
Gymnastic Coach – Llanishen Leisure Centre – Cardiff
March 2003 – August 2004

3. Sales Assistant – Faith in Miss Selfridge – St David’s Arcade in Cardiff
October 2001 – April 2002
Nursery Assistant – Christ Church Nursery – Cardiff
April 1999 – June 2004
CERTIFICATES & MEMBERSHIPS
o I have studied two years of my Ilex course and am keen to finish the last two years (subjects including HR)
o I also have a certificate in Woman’s Artistic Assistant Coaching in gymnastics.
EDUCATION
2004 – 2007 Swansea University, Swansea
Studied Sport Science
2002 – 2004 Cardiff High School, Cardiff
3 A-Levels in Physical Education, Law and History
1997 – 2002 Cardiff High School, Cardiff
Achieved 11 GCSE Grades A-C including Math’s, English and Science.
PERSONAL INTERESTS
I am a keen and active sportswoman; I regularly attend a crossfit gym and run. I have competed in gymnasts in
my youth and was proud to continue to coach gymnastics at all abilities. I also enjoy adventure weekends
participating in outdoor pursuits and I have also been a keen horse rider, owning my own horse. I enjoy
socialising, fashion / shopping and have a keen interest in current affairs. I am currently working on a project
with friends to raise money for charity. I have recently competed in two Mudder Races; Tough Mudder and Rat
Race and undertook my first half marathon last year (Cardiff Half) and look forward to entering a few more.
REFERENCES sue.jenkins@wglawltd.co.uk