The document provides a personal statement and employment history for Victoria Norman. It summarizes her current role as a Regional Coordinator at Jamie's Italian, where she is proactive, organized, and works well under pressure. Her previous roles include Office Manager at Jamie's Italian, Trainee Recruitment Consultant, Bar Staff, Administrator roles, and Customer Service Assistant. She has extensive experience with various systems such as Microsoft Office, Google Mail, stock and till systems, and people management systems.

1. Victoria Norman
193 Kingsbury Road
Erdington
Birmingham
B24 8QX
07875356575
vgardner84@hotmail.co.uk
Personal Statement:
Within my current role as Regional Coordinator at Jamie's Italian. it is essential that I am pro-active,
organised and self-motivated. Due to the fast pace nature of the industry, I work under pressure and
thrive in this environment. Attention to detail and a degree of flexibility are also essential for this role
and are both strengths of mine.
Employment history
Jamie's Italian UK Ltd. October 2010 - Present
Regional coordinator June 2013 - Present
Office Manager (Birmingham) October 2010 - January 2015
I started with Jamie’s Italian as office manager in Birmingham. This role was to provide support to the
restaurant team dealing with staff files, HR and payroll. Processing invoices for the kitchen, bar and
merchandise to help produce gross profit margins. Checking health and safety training. Answering
calls, dealing with all bookings – including large events also Christmas coordinator for the 270 seater
restaurant. Answering customer emails and enquiries.
I carried out both Office Manager and Regional Coordinator duties between June 2013-January 2015.
My current role is a support role for an operations team of 6 who are responsible for 13 restaurants
within the North of the country, covering Midlands, East and up to and including Scotland.
Responsibilities -
● Bespoke reports - sales, spend per head, specials also sending the weekly scorecard collated
from the weekly profit and loss.
● Collating information from all restaurants whether ad hoc or specific information needed every
period end.
● Checking the food and beverage stock management system to ensure stocks, invoices and
petty cash have been input correctly on a Monday to declare an accurate GP %. This has
reduced the variance to actual P&L from as much as £4000 to as little as £200.
● Processing and approving orders over a weekly budget.
● Organising meetings for the North Ops team as well as Regional meetings.
● Coordinating calendars
● Arranging travel and accommodation when needed.
● Taking minutes in meetings and following up on actions.
● Managing holiday process for all salaried members of staff throughout the region.
● Management of the Booking system - Bookatable for the region, ensuring all availability plans,
table plans and turn times are correct for each restaurant as well as conducting training on
new features.
● Coordinating information to and from head office departments.
● Sending information to the restaurants on a weekly basis in the form of a newsletter.
● Overseeing of Office Administrator training
● Completing office audits as well as financial/safe checks.

2. I also deal with ad hoc requests on a day to day basis.
Systems used;
Proficient in Microsoft office
Google Mail and Google Drive.
Fourth Hospitality (people system)
FnB Shop (stock management system)
Micros (till system)
I am also trained as a trainer for evacuation chair.
ITN Mark Education: September 2009-September 2010
Trainee Recruitment consultant/Administrator
● Processing new supply teachers paperwork and ensuring it is correct.
● Helping apply for CRB checks
● Answering calls from schools and arranging advance and last minute cover.
● Sales calls to schools to sell the service of the agency.
● Finding permanent and temporary positions for teachers and teaching assistants.
Five Ways Old Edwardians Sports Club: April 2008-September 2009
Bar Staff
7even Solutions Recruitment: August 2009-September 2009
Administrator
● Initial interviewing of potential candidates
● Sending reference requests to employers for pending candidates
● Organising induction days for pending candidates
● Printing certificates for courses taken.
● Dealing with all timesheets ready for weekly payroll.
● Chasing any outstanding timesheets for temporary workers.
● Assisting consultants in any mail shots needed.
● Franking post.
● Faxing.
Bank Restaurant & Bar: February 2008 - April 2009
Administrator
● Complete Weekly takings sheet and bank money taken day to day.
● Capture invoices on the in-house system
● Input the stock take on a weekly basis onto the in-house system.
● Arrange the documents for new starters and input the details onto the payroll system.
● Input weekly rotas onto payroll system.
● Collate all important paperwork and send to head off on a weekly basis.
● Print menus for personal events, special menus or cocktail menus.
● Answer the telephone to help with enquiries and reservations.
● Sending and replying to emails within the company or to customers.
● Assisting with the collection and delivery of cash and dealing with Securitas.
● Processing tips and wages in accordance with company policy.
● Input revenue data onto a database.
● Christmas co-ordinator for 2008. Collecting deposits and confirmation paperwork for all large
bookings.
● Updating files.
Systems used:
Microsoft Word

3. Microsoft Excel
Microsoft Office
Internet (fnb shop, Fourth hospitality)
Reservation system (RES 5 – Quadranet)
Betterware UK Ltd: 2006-2008
Customer Service Assistant
Deliver excellent customer service including complaint handling.
Supporting the field salesforce.
Receiving incoming telephone calls from customers and the field salesforce.
Covering the office’s main reception by rota.
Sending and receiving customer emails.
Administrative duties carried out on a daily basis.
Banking
Chasing recruitment leads and accurately entering details onto a control database.
Daily use of Betterware’s online software.
First aid.
Systems used: :
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Access
SAP
Internal recruitment software
Phone Manager
Marks and Spencer: 2001-2006
Customer service assistant
Referee's provided on request